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Hi , please help !!!!I sold an item on eBay and it was on evri postage , however I used royal mail tracked signed for. The buyer has the item and we have been in contact but I have a notice on my item saying not sent , I’ve tried to correct this and ...

Refund postage difference

Hi, If anyone could please help with an answer to, how do I refund a buyer £3.30 due to insufficient postage. This was a suggested label which I purchased after it was weighed and checked by post office staff. My buyer has had to pay the difference a...

Return and refund

Hi I need to return the item but the seller asking me the same o pay postage his item doesn’t match with disruption

Return address wrong on label

Just noticed when I printed a label, it has incorrect return address on it. Thought I had managed to change this already

item sent back

hi the buyer sent item back but we agreed I wouldn`t pay the costs of posting as there was nothing wrong with item, she just decided didnt want, but i cannot change the amount to refund

German packaging law and GSP

Hi all Do orders to Germany using GSP still come under the German packaging law? I have just read an article saying that eBay would block listings that wasn't compliant but I have got a sale over the weekend for there.

Late Delivery Rate

A buyer paid for an item last Monday. I bought the Second Class postage as they selected and added the tracking number to eBay (I know it doesn't track but it does confirm when it's been delivered). It was collected by Royal Mail on Tuesday morning a...

Resolved! Postage

How do I tell if a evri printed label is sufficient for the parcel?

Updating postage

With Royal Mail changing and increasing their postage costs as and when they feel like it, I'm having to go through each of my items to alter the postage. Does Ebay have a facility to do this all at once?Thanks

postage

who pays postage when a buyer makes an offer?

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Resolved! Combined postage invoices

Hi, I am trying to send a combined postage invoice but I keep getting the follwoing error message "The Global Shipping Programme already provides your buyer with an invoice for all applicable item, postage and import charges. Unfortunately you can't ...

Sent parcel to myself using packlink, mistake ?

Can some one shed some light on this, ( is packlink UK , Ebay sub company ) Sent parcel to myself using packlink, mistake?Used packlink to get a cheaper price, made a account nothing to do with eBay, Now the UPS has said the parcel is damaged, and UP...

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eBays 'customer service' has become terrible.

Good day everyone.I have been a seller on this platform for many years but over recent weeks eBay have made this very difficult. Customer services have lied and made decisions that go against the service it pretends to provide.Example 1) Three weeks ...

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