UK Seller News: April 2025
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Forum Posts
payment released after 11 days not 14 days
I am confused when to expect my payments for orders not scanned by Royal Mail. One order was delivered to the customer on 14th Friday so I expected my payment on 28th (2 weeks later as per ebay policies). I got it today 25th minus all the postage lab...
Free Delivery vs delivery costs on low value items
This question is aimed at UK seller, who use Royal Mail I have about 2000 items listed on ebay, with a price range between £4.99 and £300. Approx 20% of my items are priced between £4.99 and £6.99 and these provide approx 40% of all sales. ( I ship a...
We have your parcel and it's on its way back to the sender
Afternoon All. So I bought some balenciagas on sunday which the seller promptly sent on the monday now checking the tracking info he's provided it's saying on the way back to the sender. now does this mean the sender as in the authenticator? but also...
tracking
Ebays tracking still not in sinc with Royal Mail etc even when RM says delivered ebay doesn't even say the item has been dispatched and we have our money held and we get marked down because Ebay say tracking says late dispatch . As sellers we are exp...
Buyer managed to select postage offer not offered
I entered the postage option on my listing, as yodel store drop off£2.69. My buyer has managed to pay £2.69:but select yodel store to drop off at £4.09 suitcase size. How can this have happened and how can I rectify it please?
Resolved! Evri Postable Dimensions
Hi, I notice that when listing an item on ebay with evri postable, it gives a max depth of 2.5cm. However, if I go onto the Evri website and order a label through them, they say the the max depth a postable package can be is 3cm. The package for the ...
Resolved! Who pays for incorrectly advertised items return
I have to return a bracelet that was incorrectly advertised ( as 22cm but is in fact 21 cm and is thus of no use to me ). The item cost £9.90 and the seller expects me to pay £3.25 in return postage !!!I`m going around in a circle trying to get eBay ...
Missing Evri (packlink) parcel
Hi, I sold an item and posted via Evri (purchased through Packlink), I was away when the item was purchased and informed the buyer after the sale. When I returned I posted but the item got as far as "will be delivered today". The buyer claims item no...
eBay Global Shipping problems - anyone else having issues?
We sell through the eBay GSP regularly, particularly to the USA. However, since just before Christmas we've started having regular issues. Two large items have had incorrect customs info assigned via the eBay GSP centre in Lichfield, indicating they ...
Royal Mail - items lost - buyers demanding refund before I can fill a claim
Anyone else noticed that more items than usual are lost or delayed in the recent weeks? Surprisingly, I did not have any items lost before Christmas but now the number is up. I feel frustrated because my funds are on hold due to the changes on ebay. ...
Buyer has item but tracking shows as pending delivery
I have an item that was bouncing between two Royal Mail delivery centres and is showing as in Northampton MC since fed 14th even though the buyer has confirmed via an eBay msg that it has arrived. with the new pending until delivered ebay is therefor...
How to set “no tracking” on a listing (RM second class letter)
Hi all, I’m new to selling (Pokemon cards) so haven’t got this quite figured out yet. When selecting the postage service I choose Royal Mail second class letter (85p) if the value is less than £20 The problem seems to be that even though it is recogn...
QR code not recognised but package "dispatched"
I had went to an inspot locker to scan and send my parcel but it had said the QR code wasn't recognised. I tried again but entered the code manually and it still wasn't recognised. However, when I went home and checked the status of the item I was tr...
Resolved! Shipping from UK to USA not registering
It's February 2025 and suddenly none of my listings appear to be available to ship to the US. There's never been an issue before, but now, I have buyers messaging to say my items are showing as cannot be shipped to the US despite Global shipping/EIS ...
Ebay suggested postage
Hi. This isn't a question, just a warning to inexperienced sellers. I don't sell many items on eBay but when I do eBay advises me about the postage I need to buy for the item. I have recently listed a couple of items and accepted the postage suggeste...
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