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Forum Posts

US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

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Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Royal Mail tracking not updating on ebay

I've noticed that all of a sudden none of my royal mail tracking numbers are updating on ebay and wondered if anyone else is having the same problem?? On Royal Mail they show as dropped off at the post office, etc but on ebay they've not even updated...

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Royal Mail problems at South Midlands MC

I posted several items on Thursday last week but I've noticed that 2 appear to be stuck in the system - both at South Midlands Mail Centre. I assume it's the Mail Centre that's the issue, as all my other orders (T48) arrived on Saturday. Has anyone e...

What's going on with Royal Mail?

I send all my items by RM Tracked 48, and now RM says their aim is to deliver 2-3 working days and on Tracked 24 1-2 working days, but I'm finding that its taking 4 days for Tracked 48 and that the RM tracking site has not worked for several days, wh...

Postage to large. Simply delivery

So the buyer has brought 4 items in 1 go. Postage label on simply delivery is not big enough and I can’t select custom delivery anymore. so I’m afraid this doesn’t work for me, so I’ll be contacting my customers and selling everything privately from ...

An in depth guide to dealing with EVRi

The Problem with EvriEvri’s customer service is deliberately hard to navigate. Here’s what you can expect:Their callback system rarely works. If you do get a call, it’ll be at an awkward time and you won’t be able to call them back.Any numbers you fi...

Is there a page about InPost postage on eBay?

Is InPost visible as on option on the eBay Listing Flow? I don't have anything to post right now so can't view the postage options and am thinking of switching to InPost and need to learn about it. InPost's website doesn't show me how it integrates w...

Packlink via Ebay Claims pending for over a month- Any suggestions

I have number of Packlink claims via ebay pending. Courier used was Yodel. Been in touch with the courier bu they saying speak to Packlink. Packlink has no contact details and they are not responding to any of the updates via email or chat. Please ca...

Label Interface to Evri

I am having issues with items sent 20th October 2025. I have a drop off invoice from the Post Office which is the Evri collection point, but the tracking has not been updated to confirm the drop off. I have spent hours chasing Ebay and received the m...

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ebay Virtual Tracking Number query

Hi, I've never been quite clear on what - if anything - I need to do with the VTN. I've got an item to post - got a VTN along with the buyer's address in a 'You made the sale' email. I usually write it at the bottom of the package or between the buye...