I sent a buyer an item using InPost. The tracking seemed to get stuck mid journey for days. I eventually called InPost and spoke to a human. They confirmed that actually the item had arrived at a NISA Local parcelshop but the shop did not scan the it...
Hi there I arranged a collection via Royal Mail and left the parcel in my safe place as I was out walking the dog. The parcel was collected but Royal Mail marked it as 'not there'. I've had to issue the buyer a full refund now, I am wondering if ther...
Hi, I have sold a big item with simple delivery but Royal Mail has failed to collect it twice, how should I proceed now? I got an email from Royal Mail saying that I can either rebook or cancel the collection. I am afraid that rebooking will lead to ...
The YouTube video < How To Book ebay Royal Mail Collection In Minutes > plainly shows that it is possible to have parcels collected from your home. The seller clicks on < Get prepaid label > and is taken to the GET LABEL page featuring 3 panels. And ...
Hi all, there seems to be a fault with the eBay app. I chose a collection from royal mail to send a parcel, but it's only sending royal mail my house number but not the flat number, so they don't know which flat in the building to ring for. All my in...
A local family member recently sold an item on her eBay account and the buyer selected 'InPost' as the postal carrier, she printed the QR code for the label as instructed and went to her local Post Office but they told her to place it in the InPost l...
I sold an item and selected courier collection. I chose a date and it apparently went through but there's nothing in my account to say that it was booked or that it's awaiting collection. I haven't received an email either. If I go to my Selling > Or...
I sold an item and arranged for Royal Mail to collect today, they collected at 11:00am this morningand brought their own postage label with the buyers address.I received an email from them at 7:00pm saying that " they are sorry they didn't collect to...
I sold an item using EBay Simple Delivery. The buyer selected Inpost but has not collected the parcel. I sold with no returns accepted so if this gets returned to me do I have to repay the buyer. I hope not as I sold it and posted it in good faith an...
I can see that virtually everyone has problems with ebay's latest 'improvement' - the dreaded simple delivery system. I myself as a non business person who sells mostly golf clubs can no longer trust this system as it defaults to DHL (Downright Hopel...
Hello there! Hopefully someone can shed some light on this, I'm in a bit of a pickle. As you can see from the attached photos, I'm getting some mixed messages in regards to Simple Delivery and Bring My Label. During the label generation process, in t...
Is there any way to change this to a drop off, the simple systems seems to default to DHL for high value orders but its extremely frustrating when they keep failing to showup each day. Customer Services at DHL have been of no help and I cant keep los...
I have just received my first neutral feedback. Having read the feedback, it is not directly aimed at me but rather at Evri and the standard of delivery. The buyer has given me neutral feedback based on the choice of courier. I am now in two minds wh...
I was expecting a parcel today to be delivered through EVRI. I only received an email showing a picture of the parcel at my doorstep. No knock on the door, but when I went downstairs, I couldn't find it. The neighbourhood is quite secure. I suspect t...
So DHL have failed to turn up two days so far. The first day is recorded as "33 Could Not Locate" and the second day "71 Premises Closed". I've had many DHL deliveries and collections here and it's a residential address, with extremely easy access. I...
