Postage Label not generating error - It was not possible to generate the label. Something is wrong.

[19matthew78]

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;

"It was not possible to generate the label. Something is wrong. Please try again later."

This is happening on each of the 3 items I have sold and it happened last week - both instances have been raised to ebay support but no update has ever been provided. It took nearly an hour each time to explain

I have used this service for many years and never had an issue generating a postage label 

[marco@ebay]

Hi 19matthew78, thanks for your post.

Is this still happening to you? There was a similar issue not too long ago preventing sellers from getting shipping labels, so, if this is still happening to you, could you please confirm, so I can escalate this for you to see what's happening?

Thank you,

Marco

[19matthew78]

Yes, this is still happening, I tried again this morning and the same error message appears.

I have tried via the ebay app, different browsers, android tablet, Ipad and all the same (caches etc all been cleared)

I have searched on here too but failed to find anything confirming the issue

I have raised 2 cases via ebay chat the first one was around 10 days ago and as yet I have not had any response or update

Its not ideal having to write labels and then manually send them via the post office, who charge a higher price to the ebay labels, so I am losing out money.

I know recent changes have been applied and its no coincidence this falls in line with it as I have not had any issues with labels previously. I have to manually load in the tracking details now so will take longer to receive my funds now. 

Appreciate you reaching out Marco - please do urgently advise a fix here

[brainuk]

If you can't print labels through the eBay labels, then do them through the RM website. Yes, you still have to input the details but you still get the code at the end, and it's the same price as eBay labels.

[19matthew78]

How do you do this? When I checked, the method I selected is asking for an email address and mobile number for the recipient which I would never know... Unless I am missing something here, I cannot proceed this way as it stands...

[marco@ebay]

Thanks for your reply, 19matthew78. 

I've just reported that your account is still being impacted. Once I get further updates, I will let you know. 

Thank you,

Marco

[19matthew78]

Any idea at all what is causing this?

[marco@ebay]

Thanks for your reply, 19matthew78.

There was an issue from our end causing this, your account is presumably still being impacted by this issue. However, this has been reported already, and it will be looked into, so it can be sorted  for you.

Thank you,

Marco

[19matthew78]

The issue is still there, it has appeared again today on the desktop and mobile app. I have not had one update to what the issue is or anything... very very frustrating

This all links back to the recent changes that ebay has made at the beginning of February. No one replies to you via the chat option, they just log a case and say someone will be in touch to resolve the issue

I have been generating postage labels without any issues previously. 

[19matthew78]

marco - any update at all? this cannot go on... very frustrating that not one person from ebay uk can provide me with any update or encouragement that this issue is being dealt with and when this will be fixed...

[marco@ebay]

Hi 19matthew78, thanks for your reply.

I haven't received any updates on this yet, once I find out more about this, I will post back here to let you know.

Thank you,

Marco

[19matthew78]

There is obviously an issue... is there not anyone at Ebay Uk that I can actually have a direct conversation with and troubleshoot with the relevant department directly - I have not had any success via agent chat or via the community page. Its very very frustrating. 

[rizzy2bsyy]

hello, i am having this same issue aswell

[19matthew78]

is there any update here? the service is pretty awful that as to do date I have not had anyone reach out to resolve this... and seems others have now flagged the same issue... what do I need to do here to get this resolved ASAP?