oversized parcels - NO delivery service with Simple Delivery

[wsmstoreparts]

Ebay forgot abut sellers with oversized parcels! i can't select any other service than Royal Mail and Evri but both are not taken oversized parcels at their shops! so how do i can book any other courier through ebay or how do i can setup Custom postage with diffrent service with right price for service?

[marco@ebay]

Hi wsmstoreparts, thanks for your post.

This is a current issue from our end, and we are currently working on it to get it resolved.  I've just reported that your account is being impacted, once this is resolved, I will post back here to let you know.

Thank you,

Marco

[leo-hunter]

Hi.

I have the same issue, I would like to list an item but the sizing is larger than the Royal Mail and Evri options given. 

please confirm if/how this can be resolved 

kind regards 

[beastever]

I had the same issue a few weeks ago and ebay support told me to use Freight Only option and arrange to charge the customer shipping/freight separately. No, I don't understand how that works in practice either, nor did the live chat person.

[hummingbird-curios]

For goodness sake Marco - eBay is just not working properly anymore. I've just spent best part of an hour on the phone to CS trying to list a painting that requires posting larger than 61cm. I've been passed from pillar to post and eventually to your specialist listing department - who basically didn't have a clue!

Why is it everything requires hours on the phone each time especially getting funds released?

It's all a complete nonsense, ill thought out and there's no end in sight to the mountain of problems as you can see by the page after page of complaints on the forum.

Thing went pear shaped on 4th Feb when BPF was instigated and here we are at the end of June with things still not working properly and in a complete shambles if you ask me.

You still haven't sorted combined postage though I was told it would be fixed within a week of launching your so called 'Simple Delivery' which in itself is the most complicated and ridiculous system and then your preferred delivery company is Evri - the lowest ranking in the UK. I read somewhere that the eventual aim of eBay as a platform is to move toward the luxury end of the market and to attract high nett worth individuals !!!!! Good luck with that one.

Currently the mantra is 'don't list what you can't afford to lose and unless eBay get to grips with the mountain of problems, I can't see that changing anytime soon.

Don't get me wrong, I want very much for eBay to work and I'm trying to encourage people I know with eBay accounts to go with the flow and hopefully things will get sorted soon but patience has a limit so go to your superiors and try to get them to get their fingers removed from bottoms and get sorted - for the sake of your own business.

[well_wrapped]

I sold my item of 70cm and cannot see a postage label option,  I also cannot acces my postage funds.

ebay webiste seems to say to send it and then they will charge me more. but how much more?

my customer could have had this sent today, now we both have to wait.

can anyone help

[damien764]

Still not sorted… Funny that.

[keelinge]

On my private account I found a work around for oversized.

Go into selling, then find business policies, then select postage and create a new postage option for larger items. Ie oversized. You can add different couriers... When creating new listings you can then select this option. You can't amend an already sold item but it works on new listings.

I think this would be a direct link to the business policies page:

www.ebay.co.uk/bp/manage

[edwardian-dreams]

It’s not marcos fault 

It’s  eBay management not getting their ducks in a row before launching a dysfunctional system , playing around with it when it does and doesn’t work and making it all a mess 

I don’t think anyone knows what they’re doing tbh 

try this workaround

https://community.ebay.co.uk/t5/Seller-Central/how-do-you-list-anything-bigger-than-61cm/m-p/7882449

[us.ireda]

It's almost as if ebay is deliberately experimenting on the UK marketplace for the longest time. 

I just went to put up a listing and found I can't because I don't see how to NOT use simple delivery and have the postman allow me to use the BRING MY LABEL feature as I don't have a printer and the nearest place to get one, is too far away. I also understand this very issue is mentioned for years and 100% ignored. 

Otherwise it looks like eBay needs no haters, when eBay is destroying itself. 

[edwardian-dreams]

EBay says you can book a collection and ask for the label to be brought 

in reality that isn’t working for everyone 

Try the help pages on simple delivery and check that you’re doing everything right 

eta 

re large parcels they were available to chose Ltill a month or so ago 

no one knows the inner workings of eBay their problems strategies etc or why it takes them forever to fix things but

the outer workings in reality are an utter shambles and that’s down to them and them alone 

It is what it is as they say and you have to work around the system if you can as eBay leave you  no choice

there’s always a way 

[fainglis]

After hours wasted including on chat, I found your post and it seems to work.

I have set up the policy and am now going to try it out.

In my case I am sending a long light parcel with Evri at £3.29. 

Lets see..

OK so now I get message "Simple Delivery will override your domestic postage policy."

ARGHHHH

[3942rick2005]

Try my workarounds - follow them EXACTLY:

https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/td...

original version

https://community.ebay.co.uk/t5/Seller-Central/how-do-you-list-anything-bigger-than-61cm/m-p/7882486...

[moonbeam2099]

I have had a similar problem recently (item under 2k but 80cm long)  & decided the only option was to list it & tell any buyer to only select Evri as delivery service otherwise I would have to cancel the order. 

It worked & I sold the item & am shipping by Evri.

NB my local Post Office did tell me they would refuse to accept if I tried to ship it RM as it is over  61cm,  despite what eBay may say about them accepting larger/weightier parcels 

It's a frustratingly ridiculous situation.

[fainglis]

I agree. I have 90+ long light items to sell. The first 6 i did my own post and am waiting for refunds from Ebay. This weekend I became a business seller as the only solution I could come up with. I have logged a complaint via the chat (but no way to track that) and I spent more than an hour on chat subsequently, trying to create custom postage as a private seller. That scenario is also logged as an issue. To date I have received a standard "holding" message from Ebay. Given the massive number of complaints in this forum, they would appear to take no notice of their customers. Thank you for your reply. Sent from my Galaxy

[3942rick2005]

I posted the solution above, why not use it?

[moonbeam2099]

I don’t know if others tried it but I couldn’t get it to work for me,  and yes I followed your precise instructions. 🤔

[3942rick2005]

When people say that and I get them to go through what they are doing step by step there is always something not completed correctly. I cannot go through it with you as at this moment I am lying in a hospital bed awaiting a major operation.

[moonbeam2099]

That’s true maybe I did make an error 🤔 Thanks, It’s not a problem for me at the moment as I did resolve it by asking buyer only to select Evri!

It’s not often I come across long items to sell & hopefully eBay will resolve it by the time I have another one. 

Wishing you all the best for the operation and hoping you have a speedy recovery! 

[61stephenuk]

Buyers cannot select a carrier with simple delivery only the service used, either standard or express delivery. Iou were fortunate that in this instance eBay selected Evri as the carrier it was not a choice made by the buyer.