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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
  • 303 Views
  • 0 replies
  • 1 kudos

Resolved! Simple Delivery rip-off

Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...

User avatar by • Engager
  • 5574 Views
  • 116 replies
  • 22 kudos

Postage insufficient

I have been a member for some years but not listed anything for a while. I listed a phone (large item as its an American diner style phone) which sold and eBay deducted the postage cost for a simple delivery but I've noticed that it says it is only u...

To Sellers who have used Yodel the past week

Has anyone else been affected by Yodel’s ongoing issues? Since last week, they’ve been experiencing major delays but at no point did they make sellers aware they were switching over companies. Because of this, I’ve had endless cases opened against my...

Resolved! postage for sold item all wrong , simple delivery

Hi, Ive sold an item for just over £500 which i had listed for several months before simple delivery became compulsary. The buyer paid postage of £3 approx. The problem is that ebay had put in the postage as a large letter size obviously when SD beca...

Simple Delivery - Merge Orders?

A buyer placed two orders, both had "Simple Delivery". I sent them together.But now I can't marked the second order as dispatched as I have not downloaded the Simple Delivery label, as I do not need a second label if both orders are sent together. An...

Simple delivery overcharging

The simple delivery is a joke, I don't know why edit the let us edit the postage size if they get it wrong. I have some items listed and a ebay buyer has bought 4 items and whether it was 1 item or 4 items they all fit into a small Royal Mail Parcel ...

Im being charged twice for postage as buyer

Buyer bought 2 of my items on a multiple listing and was charged 1 x postage but I am being charged 2 x postage to buy/create the label???? Went back through past sales and just realised this happened before when buyer bought 3 x items, was charged f...

User avatar by • Contributor
  • 91 Views
  • 2 replies
  • 0 kudos

Lost eBay parcels posted with Royal Mail

I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????

User avatar by • Contributor
  • 300 Views
  • 6 replies
  • 0 kudos

Reduced postage options for sellers

I have recently started using the app on an iPhone 12, from an 8. I have found that when adding a custom postage service for a 2nd class large letter, the only option is up to 100g which is £1.55. I sell cds which fit into the up to 250g category for...

Simple label refund

Spoke to CS, said I need to fill out form to get a refund on simple label refund Filled out form, submit, says there is an issue with my order id. Anyone else getting this error?

Unable to collect item from collection point as havent recieved SMS/Email containing Barcode

Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...

Posting via R.Mail "free" collection

I have tried to get a "free" collection from Royal Mail when buying postage through S.D. No Way Jose!! Anyone find out, in simple instructions please, for a dinosaur user, as to how one gets a "free" pick up.BTW at least the cost for books over 750 g...

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