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Resolved! Postage cost changed from agreed option

Out of half a dozen items I've purchased postage for today, I have one item which has increased from £2.94 to over £5, seemingly without rhyme or reason.The item isn't any larger or heavier than other items I've purchased postage for today, and the o...

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Evri messages

Just received a parcel from Evri, arrived intact and on time (yes, really), no complaints. But after it was delivered, they sent me an automated email apologising that the delivery date has been delayed and they will let me know a new date for delive...

simple delivery

i have 2 orders i am trying to post but every time i press 'get label' it says 'we have technical issues', this has been going on for 4 days.. i have no choice but to print some labels my self.. i feel i should be refunded for these labels .. anyone ...

GSP selected but Thailand buyer cannot purchase ?

Hi - I have a couple of items available with GSP selected but for some reason an interested buyer in Thailand says there is no shipping option for him ? Is Thailand no longer on the list ?Many thanks

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Authenticity centre not received my parcel

I sent my parcel to authenticity centre after someone purchased it, they haven’t recieved the parcel and presumably lost! How do I get the right contact I’ve tried a few times now and can’t find where to contact directly as the chat bot only sending ...

Resolved! Postage

I am trying to list an item and cannot find Royal Mail 2nd Class postage Option in the "Simple Delivery" system that EBay are only offering, effective today. I could use it with the Advanced Option but that has gone. I also need to use Royal Mail col...

Listing Golf Clubs

Hi, i am trying to list golf clubs and the only options i have is large letter, small and medium parcel. There use to be a oversize option this has now disappears. I cannot send golf clubs as a small or medium parcel as the length is 140 cm. How do i...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Resolved! Have Evri increased their prices through ebay?

Sold an item and expected it to be simple delivery, not giving me that option and having to arrange evri myself through ebay. Yesterday for another item it was £2.94 for upto 1kg. Today for the same weight quoting me £3.01. Wondering if prices have i...

Resolved! How do i cancel a Simple Delivery label I created before a buyer messaged to cancel an order

How do I cancel a Simple Delivery label I created minutes before a buyer messaged me to cancel the order.I tried via the 'Postage Labels' tab as I have done previously, but it says that I cannot cancel the label. If I cancel the order that means I am...

More delivery choices but confusing

18 November,I just arranged a parcel delivery using DPD, more choices now though confusing.To begin with Chose Royal mail the Royal mail system would not accept label payment by debit card so cancelled and used DPD through ebay option which allowed a...

Simple Delivery is not suitable for my item

I received a message from eBay that I should edit and relist my item 276859681596. The listing page said once I relist Simple Delivery would be used to deliver it.It can not be sent by Simple Delivery as its length is over 120 cm long. I planned to u...

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