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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team Community Team
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Adding global shipping to a listing

Seller says he is enrolled in global shipping program but says he cannot add global shipping to the item listing which I have bought. What is usually the problem & how is it resolved ?

Simple delivery sold item being returned after non delivery

It seems that an item I sold is being returned to me as unable to deliver as I believe that the buyer has changed address and Royal mail ignored his re-delivery instructions. With eBay looking after this under Simple Delivery how do you think the pro...

Simple Delivery - Underestimated Parcel Size

Hi All, I started using Simple Delivery a few weeks ago. The first item I sent went missing in the post, which wasn’t a great start, but eBay dealt with it immediately so I didn’t need to worry about claiming off Royal Mail. I’ve noticed that Simple ...

User avatar by Contributor
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Postage Problems

Can anyone explain why, as a seller I selected large letter for postage, but when it sold, parcel was selected and as shown in the screenshot I have to pay the deficit?

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Resolved! dispatch time

I had all my listings set to 2 days dispatch time because it wasn't always easy to get items posted the next day especially with our one Evri parcel drop off shop refusing to take parcels if the sacks were full ,but then I kept getting messages from ...

Default International Postage

I wonder if anyone can help me?For many years I have had a default International Postage charge of £15 and it has worked pretty well as it covers most items and enables me to make a postage discount refund if £15 is above the cost.The difference betw...

Resolved! Simple Delivery compensation

Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...

simple delivery

To get the QR code you go to the order and above it will be a number above the picture of the item and that will take you to down load QR Code ,down load the code and when you go to it you will see the 6 digits number under the QR code image so this ...

Simple Delivery Orders downloading into RM Click & Drop

I have just taken my first Simple Delivery order. However, when I logged into my Royal Mail Click & Drop account (for an international sale), I discovered the SD order had also been downloaded. Everything I have read about SD states this would not ha...

Item not delivered to me but tracking says delivered

Hi, I'm wondering if someone can advise me of the best course of action.My item was delivered to a car outside my house so it's marked as delivered. Royal mail have acknowledged this (I even spoke to the actual postman that made the error) and have r...

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  • 7 replies
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Royal Mail: Ridiculously Poor Tracking updates - Why use RM?

Has anyone else looked at how many RM 48hr Delivery packages have no delivery update at all? I'm predominantly an eBuyer, but im sick n tired of the poor tracking thats available when things are sent via Royal Mail. especiallialy when large sums of m...

User avatar by Contributor
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  • 20 replies
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Refuse to use Simple Delivery

Hi All , I flatly refuse to use Simple Delivery. All my items (450) were listed without simple delivery, If an item sells and Ebay take postage for Simple Delivery I cancel the sale and issue a refund with the explanation I don't use simple Delivery ...