Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Forum Posts
Seller protections for deliveries impacted by Storm Éowyn
Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...
Shipping batteries to Northern Ireland
I am based in England and have just sold a drone to a buyer in Northern Ireland. It's a DJI drone and comes with 3 lithium ion batteries. It's being sold as it was when I received it - the drone and batteries separate, inside a carrying case, inside ...
When did Royal Mail 1st class take the same time as 2nd class - according to eBay?
So doing some research and found that listings with 1st class post take the same time, according to eBay, as 2nd class. Looking at some sellers who offer 2nd class post with a 2-3 day estimate, against 1st class post and you can see from the attached...
Resolved! Changing delivery service after sale
I use Inpost locker drop off to post parcels but I have had several enquiries as buyers seem to think because it says Inpost Locker Drop Off as the postage they have to collect the item from locker. If I change my default to Evri but when buying post...
Issue With Royal Mail 48H Tracked Service
sent order on the 28th FEB on RM48H Tracked - Check StatesFri 28 Feb 9:47am Accepted at Parcelshop and Only Picked Up Wed 5 Mar 12:00am Item Received
Posting Watch to Authenticator
Hi all, I'm wondering how anyone is managing to sell a watch over £2,500 in value and posting to the Authenticator, fully insured? £2,500 appears to be the RMSD limit (so anything exceeding that value renders the compensation element in the event of ...
I still cant do an invoice with postage discounts.
I always give postage discount when I sell my bears. Now I cant! It just says Cancel Order. I don't want to do that. EBay wont let me do anything else. Is something wrong with this? Has the buyer just got to pay up, and then I refund the difference?T...
Postage weights
This not the first time this has happened. I ordered a label, checked the box was showing up to 100 g, and downloaded the label. However, it showed a weight of 1g, so I cancelled the label, scrapped the envelope, and tried again. This time the actual...
Postage Refunds
I have refunded postage to a buyer who bought two items and as usual eBay has apportioned the refund taking part from the postage paid and part from the cost of the item. The item was £1, postage was £1.30 and BPF £0.76 making a total of £3.01.I refu...
Resolved! Guidance on Refunds for Missing Evri Shipments
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
A little Inpost Help Please
I've been using inpost elsewhere, and thought I'd add to my eBay listings, but I'm a little confused.Is the service on eBay limited to the locker to locker, or can a buyer choose home delivery. I checked the prices on the Inpost app and obviously the...
Resolved! no longer seeing postal options for collection
I am a householder and not a business trader. Owing to mobility issues, I rely on the Royal Mail collection service to collect from my home and deliver items I sell. Within the last 24-48 hours I am no longer seeing options for ANY collection service...
According to eBay, Royal Mail 2nd class means get it the day before or same day as posting
Unbelievable...Dispatch by 19 Feb at 11.59pm GMT.Make sure you send your order within the dispatch time you specified in the listing.Estimated delivery date shown to buyer: 18 Feb 2025 - 20 Feb 2025 This is with 3-day handling time and customer selec...
Posted an item, but ebay fails to update
I posted and item to a buyer recently by royal mail on ebay however it says that i still need to post it, but when i use the tracking number and go on the royal mail website it says that " An update will only be provided when we attempt to deliver yo...
Twice charged postal,protection
I,ve sold 2 items that will be posted together but ebay has charged the buyer 2 postal protection how can I alter this
Resolved! Is there now no option to add tracking if you dont use the forced ebay option ?
Hi I've sold an item and sent it via RM .And I can't seem to find the option to add tracking .The seller seems to have picked a 3/4 day option via hermes and with how the new scam works with eBay holding money until it's delivered I want to get it th...
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