Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Resolved! Simple Delivery DHL not working
When I try and produce the QR code and book DHL collection for a simple delivery it says no services available. It says on the website they’re got an issue with DHL currently. Does anyone know how long these issues usually last? I don’t want to wait ...
so-called 'simple' delivery is the exact opposite for buyers
I recently bought several things adding a note at time of purchase, begging vendors to please NOT use Evri/Hermes who flatly refuse to deliver to me. Evri always claim to have attempted when I am in. Only after three so-called "attempts" can I claim ...
Will a buyer get a refund on postage on simple delivery if they buy two of my items at the same ti
A buyer has purchased two of my items at the same time, they have chosen simple delivery so will they get a refund of one postage if I parcel the two items together?
refunds
Hi there ladies and gentlemenWas wondering whether anyone of you fantastic people can help me?I recently cancelled two orders that sold never purchased label downloaded etc yet ebay have taken money from my account.Contacted customer services and the...
Click and collect delivery ETA is insane?
On my last few purchases over the weekend I chose to opt for click and collect. Considering I drop off parcels almost every day it would make sense for me to pick up parcels at the same time, rather than wait at home or have someone wait in for me. I...
Simple delivery overcharging
The simple delivery is a joke, I don't know why edit the let us edit the postage size if they get it wrong. I have some items listed and a ebay buyer has bought 4 items and whether it was 1 item or 4 items they all fit into a small Royal Mail Parcel ...
Cancelling a buyers order after the postage label has been paid for on simple delivery
Just sold some Xmas light this afternoon and it was by Simple delivery.I’ve already paid for the Royal Mail label and it will be picked up from my address tomorrow morning.she paid for small parcel but I paid extra for medium parcel.after an hour she...
Evri Tracking mysteries - Seller dropped off item on Friday, but On Monday dropped off again
I am seeing the tracking of Evri for the item I bought.The tracking shows clearly the seller has dropped off the item to parcelshop on Friday afternoon.And then it shows, it is being sorted in sender's depot. Saturday and Sunday has passed without an...
Resolved! RETURN LABEL
I purchased a new phone from China - SAMSUNG FOLD 4 - OVER £500 and the front screen didn't work. Ebay have issued a refund but the seller has asked me to return it via ROYAL MAIL and they will refund the return postage when they recieve the phone. T...
How to claim parcel loss following ebay simple delivery full value protection
Following the latest ebay simple delivery changes, ebay claims that the full value of the item is protected "if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered" whi...
Postage
I was reading the order details for an item I sold.See below When I print a postage label I have to pay for it out of the earnings.So this means ebay gets the money the buyer paid for postage and also the money I pay for postage.Is this what is happe...
Mugged by ebay inc. - refund window for unwanted pre paid labels.
So i am really aggravated at this “service”. I did not ask for nor subscribe to simple delivery (uk). The couriers are not convenient. It took a decade for my local shop to modernise and offer store collection of post and ebay have now negated this b...
Cannot generate the label - post from postcode is not valid
When I tried to get a prepaid label and QR code it comes up with ‘it is not possible to generate this label. Post from postcode is not valid’. What can I do
Can I use a single label for multiple items with simple delivery?
I sold 10 units of an item but accidentally chose the wrong dimensions for it (small 45 x 35 x 16 cm rather than medium 61 x 46 x 46 cm). Ebay only generated a single label for all 10 units but this didn't sound right to me. Even for the small size p...
Odd order with buyer paying postage and then the seller also then paying ...
99.99% of my orders are buyer pays, but this time the system popped up requesting for me to pay the postage (26th October) which is odd - normally I just get the get postage label but not buy. Fine, perhaps I made a mistake in the listing (possible)....
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