eBay won't let me cancel my shipping label - it's at £5.99 for 15kg but parcel is under 2kg

[emzi_22]

Any ideas - when I click on the postage cost it appears at £0 yet I don't want to be charged £5.99. Thanks. 

[emzi_22]

It is saying shipping at £5.99 - when contacting an Agent it only allows for a USA / Canada number... 

[xyz307xyz]

You can contact ebay UK customer services here as described here:

https://community.ebay.co.uk/t5/Seller-Central/Irish-call-handlers/td-p/7703191

[emzi_22]

I cancelled the order and changed it to custom postage rather than simple delivery. The customer service chat wasn't able to help.