Postage

Return labels

Hi, I started a return process but everytime I try to print the return label is says ‘we could not load your postage label at this time. Check back later to get your label’. Can anyone help me? Many thanks

Simple delivery buyer not refunded

Using simple delivery i posted the item on the 11th, item hasnt moved from an attempted delivery since the 14th. seller opened a request and got refunded by ebay using my wallet! Ebay has deniyed refunding me due to the parcel being in transit even t...

Postage Label not generating error - not possible to generate the label. Something is wrong.

Hi , today I tried to generate a simple delivery Royal Mail label for three of my orders I get the following message. "It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments...

InPost shop refusing to scan item as delivered even though buyer has collected it and sent me proof

I sent a buyer an item using InPost. The tracking seemed to get stuck mid journey for days. I eventually called InPost and spoke to a human. They confirmed that actually the item had arrived at a NISA Local parcelshop but the shop did not scan the it...

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Royal Mail Collection issues

Hi there I arranged a collection via Royal Mail and left the parcel in my safe place as I was out walking the dog. The parcel was collected but Royal Mail marked it as 'not there'. I've had to issue the buyer a full refund now, I am wondering if ther...

Postage

I deliver the parcels my self but the eBay is making me use a postage service and someone has already bought the item and it’s not giving me a option to deliver it myself

GSP issue.. Thailand

For some reason Thailand appears to have been dropped from the UK global shipping program ? As a UK buyer, who has a home in Th also, suddenly the majority of UK items are not longer displayed or automatically available. This is a new issue as it was...

Simple delivery how do you refund customer postage on multiple orders

I have a customer that has placed two separate orders, how do I refund postage on one of the orders both are on simple delivery. Many thanks.

Combined Postage discounts for buyers

Hi there, Can you someone please advise me how to apply combined postage to my seller settings? For example, £2 for each additional item.I am a non-Business seller and use the mandatory Simple delivery system. Regards

Resolved! Royal Mail Tracked 48 + Age Verification Option Missing?

We've sold an item that requires age verification and usually do so through the above service. Issue is that it is missing on the Royal Mail website. Also tried to get the label at a post office and it had been removed from the system there as well. ...

Option to select Royal Mail signed for postage through simple delivery

I'm a newbie so hopefully someone more experienced can help. I want to send more expensive items using Royal Mail Special Delivery Guaranteed, but there's no option to select that only the basic one when using simple delivery. Can we not use that opt...

Refunds with Evri post.

I sent an item by Evri post two weeks ago and this morning received a message from eBay that the buyer had been refunded, for what reason I’ve no idea, and also I won’t receive it back. I’ve no idea what was wrong with it. Anyone else experienced thi...

Posting electric guitars

I'm trying to sell a couple of electric guitars (separately). I'm really confused about shipping something this big. When I've punched everything into the listing, under shipping options I'm told it's an oversized item, which is anything above 20 kg ...

Resolved! Royal Mail failed to collect twice

Hi, I have sold a big item with simple delivery but Royal Mail has failed to collect it twice, how should I proceed now? I got an email from Royal Mail saying that I can either rebook or cancel the collection. I am afraid that rebooking will lead to ...