Hi guys, recently we have received several emails from Packlink informing us that our packages weighed more than declared when creating the postal label. Several times we had to prove it by sending a photo of the package placed on the scale. Our last...
Hi I recently posted some sold items almost a fortnight ago that the buyer never received, I have since seen the items (apart from confirming serial numbers) that appear to be the exact items I sold. TIA John
So DHL have failed to turn up two days so far. The first day is recorded as "33 Could Not Locate" and the second day "71 Premises Closed". I've had many DHL deliveries and collections here and it's a residential address, with extremely easy access. I...
I've noticed that all of a sudden none of my royal mail tracking numbers are updating on ebay and wondered if anyone else is having the same problem?? On Royal Mail they show as dropped off at the post office, etc but on ebay they've not even updated...
I don't know why no one seems to be talking about this but maybe it's me. Evri used to charge£2.94 but now it's£3.01. royal mail used to charge around£3.25 but now it's like£3.55. I can't change the price I charge for postage on eBay so some of my pr...
When listing an item, on the listing schedule the 'Custom Postage' heading appears to be where 'Simple Delivery' heading should be and vice versa. If you choose custom postage it seems to follow the normal simple delivery steps and the listing as app...
I listed a series of books Individually with Simple Delivery postage set to "Seller Pays - Small Parcel (Up to 2Kg, 45 x 35 x 16 cm) - calculated by eBay at £3.38" for Each Book. The books themselves weighed between 850 g and 1250 g each. A customer ...
I have a serious problem with "simple delivery".I sold an item and went through "simple delivery" process with the Royal Mail.The QR code was scanned and it entered the system as "dispatched".Now a day after it was due to be delivered the tracking ha...
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Advertised as a convenient way to post items, they have a terrible snag which could result in the system being binned and written off at huge cost to the shareholders: you turn up and find that there are no available lockers for your item. So you hav...
I sold something last night.Only picked royal mail collectionI didn't have to select any option to bring a labelPostie just turned up, gave me a labelSo it looks like it works. I would say it looks far easier to do when done on a laptop/desktop. That...
I have a large parcel waiting to be collected by DHL, now the third day. It was booked through simply. Dhl customer service have not replied and the buyer is now asking what is happening to his order. Am I right in thinking that I cannot use a drop o...
I sold a set of golf irons on the 17th of November, posted them on the 19th of November. Long story short, they haven't arrived & tracking hasn't updated once since posting them. (Royal mail/Parcelforce) I sent the buyer proof of postage & tracking a...
Buyer has just purchased 3 items and have all been combined+ postage paid by the buyerProblem is the postage is not enough to cover total weight.Has anybody any suggestions.
Hope someone can help.i have sold an item and now the buyer is saying the postage amount is quite high.As such i now cannot change the postage amount as they have paid .I know I could do a partial refund but this would come out of my listing price , ...
