Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Wrong postal service
I ordered an item from ebay.co.uk a few weeks ago, I went on the tracking option and found out it is currently being held by an Italian postal company in Italy. The address I ordered to is a UK address so I don't understand why my parcel is in Italy....
Simple delivery- postie not collecting
Twice i’ve selected for the postman to bring a label and collect. Twice nothings happened. I cant even find the buyers address to post it myself.i only use a phone and im not buying a printer. It feels like you’re actively sabotaging a once brilliant...
Shipping and returns to the EU since Brexit – how are you dealing with it?
Hi everyone,since Brexit many sellers have restricted or completely stopped shipping to EU countries. The reasons are well known: customs procedures have become more complicated, shipping costs are higher and, most importantly, handling returns from ...
Royal Mail services
I have sold 3 items, a while since I have sold items. Last time I sold an item, I could use 1st or 2nd class, however, this time I did not have that option.It mentioned about a QR code, which I could not find out how to receive, therefore I sent item...
Has anyone else experienced this? Seller sent me a blank A4 paper after refund
Hi everyone, I had a very strange experience with a seller. I opened a dispute because my item was delayed. The seller eventually refunded me. However, I later received an envelope via Evri from the seller that only contained a blank A4 sheet of pape...
Simple label refund
Spoke to CS, said I need to fill out form to get a refund on simple label refund Filled out form, submit, says there is an issue with my order id. Anyone else getting this error?
Everyone who uses click and drop may be getting scammed
Dear sellers. it has just come to may attention that there may be a scam being run by click and drop. When paying for post, have you ever had a message during payment which said "theres been an error and you have not been charged"? So naturally you t...
Monitors unable to be bought 2 at a time
Hi, I have 2 monitors for sale. I have been messaged asking why people can't make an offer for 2 monitors. They get the message that this seller won't send to their address. But if they offer for one then they are allowed. Has this happened to anyone...
Yodel have lost a parcel and buyer wants a refund
I sent a plant via Yodel and used Custom postage as I needed a specific combination of box size and weight. Yodel appear to have lost the parcel with no tracking updates for 6 days (last update was depatched from depot). I have raised a loss claim wi...
Unable to collect item from collection point as havent recieved SMS/Email containing Barcode
Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Resolved! Evri website tracking and eBay Evri tracking showing different delivery status, no delivery attempt
In a nutshell as an eBay buyer I was due to have something delivered last Saturday between 14:00 - 16:00 and no-one from Evri came to deliver, we have a doorbell cam and I was in all day - on the Evri tracking I got the 'We're Sorry, w're not able to...
Delivery QR code is not being emailed to me
The last 2 packages that I’ve been forced to send by simple delivery have not generated an email containing the QR code that I need to present to the post office. As a fail safe I do also save the QR to photos but if there are multiple packages this ...
£1500 gone. Missing parcel.
I ordered a camera for £1500 and never received it. In a nutshell, Parcelforce first marked it as delivered, but the proof photo was taken in some random place. The next day they updated the proof photo to actually show my door, but when I got back f...
Resolved! Something went wrong and we were not able to generate the label
Hi, I am trying to purchase royal mail postage through eBay but when I click purchase postage label I get this message "Something went wrong and we were not able to generate the label" is there a problem or am I doing something wrong?
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