Unable to collect item from collection point as havent recieved SMS/Email containing Barcode

[geojac-8040]

Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i dont have?). How do i get this barcode ?. Ive called ebay and they couldnt help, royal mail queue was too long to wait on the phone. If i dont collect in the next few days the parcel will be sent back.

[tressygirl]

There is a 7 minute plus wait at the moment for CS,  I suggest you contact Customer Services first thing tomorrow morning , at 8 a.m.  lines then open for live agents, and there's more chance then,  of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

As said,  I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@geojac-8040 

[geojac-8040]

Ok I'll try again in the morning. CS tonight directed me to royal mail CS but this won't resolve my issue I don't think. Seems to be an issue for other people too but I can't seem to find a solution.

[xyz307xyz]

Did you sort it? If not, first step is to determine what type of click and collect it is. On each item's order page, on the address to be sent to, is there something which says ECP: then an 8 character code?