Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Resolved! How long does it take to refund unused postage label
I was able to send two items in one parcel so one of the labels was unused.I completed the "request a refund" document and confirmed this on the phone as I requested to know how the second item could be shown as sent.The customer service agent checke...
Postage
I've just sold items with 87p royal mail cost to deliver. Why now am I getting charged £2:68 yodel?I put on my item that it's a royal mail delivery so now half the money I made has gone on delivery chargers
Yodel increased the price
HiI sold an item a fine chain the package was the size of an a5 envelope, when I went to print the postage label I had difficultly Eventually I got it printed and seen that yodel had added and extra amount to the delivery cost. Can anyone explain why...
Ebay not releasing funds
Hi,as a car part seller, not always we are able to send the parcels with your traditional courier. Some engines, doors, bonnets etc. are being posted with a tracked pallet delivery. Tracking is available, also a signed POD is available. Ebay IGNORES ...
Postage rates
I sell fabric by the metre. Postage on one metre is VERY different to postage on many metres, both in weight AND package size, but with Simple Postage I cannot list different rates? and I cannot increase the postage once the customer has paid. It tak...
Where has Custom Postage gone? Item should be exempt from Simple Delivery.
TL;DR - Is there currently a known issue with the Custom Postage option not appearing when it should? I've been away from the boards for a while (giving us all a break!), so am out of touch with the current state of play. I'm trying to revise a listi...
Resolved! Guidance on Refunds for Missing Evri Shipments
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
Resolved! Simple Delivery compensation
Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...
Disputed delivery item collected at a Customer Service Point
Royal Mail has reported a refunded item as being collected at a Customer Service Point!! Please advise me as to the next step please.
Deliveries
I sold an item to a customer, but he failed to tell me he was going in holiday. I sent the item and parcel force made 3 failed attempts to deliver, then returned the item to me. Am I obliged to refund the item, even though he made no reasonable attem...
Is There Going To Be An issue? Medium Parcel Sent On The Cheap
Hi all,I've sent 3 packages yesterday via Royal Mail. 2 Under SD and one of them, a big parcel under SD, which certainly qualifies for "medium parcel category". I may have, sort of... accidentally placed it in the large letter category. It got collec...
Resolved! Item not delivered
I purchased a jacket last Saturday (23rd August) the seller generated the label the next day (Royal Mail) it said delivery between 27th-29th August, I’ve tracked it every day since the tracking no was provided and all its saying is ‘we are waiting fo...
Bulk Printing Error Every Time With Tracked 48
Every single time I try to buy more than one RM Tracked 48 with Collection label on the bulk dispatch screen I get all the way to the payment screen and then "Bulk Printing Error" and I have to do each parcel individually. It's been this way for year...
1 Simple Question - SHould give one simple answer
1 Simple question: Now we have Simple deliveryAnd its not fit for purpose! When are we going to have the correct postage options - so we can give the consumer the correct options regards Postage? All supposed to be done in April - its now nearly July...
Bulk Shipping Labels
Having a real issue with creating bulk shipping labels. I have reported it to eBay who said they will get tech to look into it but still the same a week later. Shows issues with address for all purchases (when there are none) and no shipping costs.Ha...
