Postage

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

eBay provided Tracking number not working: Royal Mail problem?

For two days now, the Tracking number eBay has given to me for an item that is being returned to me, is not working on the Royal Mail website. I'm being shown this message (the number is redacted for privacy):- Sorry, we're currently unable to confir...

No name on postage label

Hi , There is no name on the printed postage label. I've written the buyers name above the address in pen, is this acceptable or does name need to be printed ?

Buyer recived rong item by mistake

Hi all. I sold multiple items one weekend in Dec. I booked all of them to be collected by royal mail with the bring label option. Unfortunately my postie put the same label on 2 parcels. They both went to the USA. The buyer has contacted me to say he...

Evri tracking scam

I have had three items go 'missing' in the last month or so. The last item not received led to my not being granted a refund because the seller AND EBAY said that tracking shows the item was delivered. My local Evri delivery girl, who was brilliant, ...

Ebay Global where has it gone for the UK???

Why has Ebay Global been stopped for the UK buyers from the USA???

Item from US to UK marked as delivered but not received

I bought an item from a US seller, my address is in the UK. The listing states "Postage: USPS First Class Mail International / First Class Package International Service". Yesterday afternoon I received an email from eBay saying package has been deliv...

Missed delivery being returned to authenticator

My order was attempted delivery on the 29th dec initially it said redelivery would be attempted on the 30th how ever over night this changed and it says being sent back to pack link . Neither dpd or pack link can give me any further information its j...

Anyone using the Royal Mail app for Proof of Postage?

Hi Is anyone using the Royal Mail app to collate Proof of Postage for Ebay-purchased shipping? RM package loss claims require "evidence of posting" and I can't stand the frustration of waiting for ages at the Post Office for a Certificate of Posting ...

Resolved! GSP enabled but buyer in Japan not seeing postage options?

Hi Below is the link to the listing, I have GSP enabled but it doesn't have Japan in the 'ship to' options even though GSP includes Japan and this is not a restricted item.. I've checked my account settings and there are no countries that I've exclud...

refunded postage

Im a little confused and out of pocket.I have never done refunds for postage so maybe i did something wrong and you can guide me so i dont make the same mistake twice.Im a private seller btw. My buyer bought 3 items from me and also paid all the post...

Multiple shipping addresses to get cheaper shipping

Buyers are able to have many shipping addresses on their account. Is the practice of changing your primary address between the time of invoice to payment in order to get a cheaper delivery cost a new thing or have I perhaps been lucky up until now? B...

Buyer selected postage but then collected in person...

It's annoying that I sold an item with options for either postage or collection in person. A buyer won the auction, paid straight away however then asked if they could collect in person. As they only lived a short 10 minute drive away I agreed. I too...

Yodel - Barcode not QR

Hi all,I have sold an item and will be posting it with Yodel at my local drop off point.Previously any time I have posted with Yodel I have been provided with a QR code for the drop off point to scan and print my label.This time I have been provided ...