Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Account suspended
My account is restricted suspended and I've had no notification as to why so I have no messages to reply to to lift suspension or take action.I just going round in circles looking for errors. Help please Steve
My ebay
I recently bought an item on eBay on an offer price,£60.00 the retailer charged my PayPal account £72.00,I have asked why they charged an extra £12.00,they said,this is the VAT on the item,if I had been told the total price would be £72.00 I would no...
forcing bids up
if only 2 people are bidding. my max proxy was x . other bidder went to x but for some reason my bidding continued way after they stopped bidding with no other bidders entering the auction. no other person was bidding but I had another 4 x bids submi...
Fake item
I bought two items, for which it turned out are fake. Given they looked very compelling, I didn't have doubts. However, totally unexpected I did a check, as I wasn't familiar how to check if the item is genuine or not, and I found out two are fake. I...
Buyer returns item stating my listing description is inaccurate which is not true
Can anyone advise on this situation? The buyer has requested a return stating the description was not accurate and the item of clothing was a different colour. This is totally untrue. My description was very accurate and the photo supplied by the buy...
User not found
When I click on my account profile it says user not found, does anyone know why this may be?
Simple Delivery - Unused Labels Refund
Hi,I'm not getting Simple Delivery Unused Label refunds back, dated as 28th of August.I've filled out 3 times the form, to claim the refund.Contacted CS recently, been transferred 2 times, when i got connected to a Rep, who were saying, i need to tel...
ebay AI removing my fire safety listings under breach of policy and recalled
so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...
Clicking on Buyer says "User Not Found" yet they have paid for item?
I just sold a pair of jeans this morning. When I click on the buyers name, it comes up as "User not found", as if they have deleted their account? Yet they have "paid" for the jeans - I am a bit wary of posting them, as this has scam written all over...
Removing negative feedback
How do I remove negative feedback that I in correctly posted? Suggestions please
Setting Paypal as payment option when making an offer
Hi....I see an item for £300 Buy It Now/Make offer.If I hit B.I.N. I get the option to use Paypal funds/Bank acct....or Paypal Credit with options.The options typically `Pay in Three` or `Pay balance within 4 months, interest free`If I make an offer ...
account problem
Hello eBay Support,I am facing an issue with my buyer account. My account is working fine, and I can log in without any problem. However, when I open my profile link, it shows the message: "Sorry, this user was not found."I have not received any emai...
ORDERS PAGE NOT LOADING
HI GUYS i have a issue where the orders page will not load in it is just blank it the same on my pc and phone i have deleted cookies etc and removed app and reinstalled but still the same any ideas Thanks in advance scott
simple delivery
Changed to a Business account and can't opt out of simple delivery, what do I need to do?
Orders page not loading
Until they get it fixed you can go to the accounts section, click on payments, click on total funds and click on transaction activity and you will be able to find your order, click on order number and you should be able to access it from there.
Is anyone else having trouble loading their list of orders in the selling hub? Both web/app
Have been unable to load or see my orders in the selling hub today, both on the app and on the site
Sorry, this user was not found.
As I can't appear to reply to the posts already on this subject, I'm having to create my own. There is a massive issue at the moment on the app and the website. I had it yesterday and thought it was a one off with a user, now its happening today as w...
Rang e bay wanted my post code not recognised can’t get through
Difficult contacting
User not found
I just clicked on my user name to check for recent feedback in my eBay and I keep getting “sorry user not found “ everything else such as watchlist and purchases still come up as normal
Seller no longer has my address to send item
Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...
Item not delivered.
Item is rento kill moth papers. Not delivered my Royal Mail. Attempts to contact seller send me to eBay. EBay shows the item as despatched to Royal Mail. When ordered I was a guest and part of this process encouraged me to become a member so I did. E...
Simple Delivery Royal Mail not the right size!
I advertised an item as 70cms x 50cms and Simple Delivery. The item has sold, buyer has paid but for Royal Mail which does not accept items of this size.I contacted Ebay two days ago. The agent said it was Ebay at fault, it would be corrected and tha...
Selling makeup
I’m trying to list some foundation that is brand new unopened but eBay has removed it under the counterfeit laws I don’t understand why
Help using voucher on offer accepted
Hello there. I made an offer on an item and my offer was accepted. Unfortunately payment was automatically taken before I was able to use the voucher that I was counting on to make the purchase. What can I do now? Many thanks.
How do i speak to a real person from ebay ???
I spoke 2 some 1 yesterday and was told i would get my money back and no charges but im still bein charged dont understand whats goin on and im NOT HAPPY
Returned a faulty fitness watch 3 weeks ago, seller claims not to have got it so won’t refund.
Went through the trouble of getting this envelope weighed at the post office to make sure the correct postage was paid. The seller says they can’t refund me till they get it. Does it take over 3 weeks to mail an envelope to an address in the same cit...
Am I the only one having issues with the sold items/orders page?
Am I the only one having issues with the sold items/orders page? When I click on the orders link from any device it is a black page and and not showing any of my sold items. On my phone it says internal error. It looks like a bug but no bugs have yet...
Resolved! Why can we not pass on info re phone numbers after a payment has been made?
Sold my muck truck and wanting to give my phone number to buyer in order get a time for pick up and he has tried to send his phone in order to let me know when he is setting out and ebay will not allow it. Why, when I have already moved his payment i...
Late Dispatch mark down, why ?
Been marked down for a late dispatch on an item that was shipped on the same day as purchase. The delivery took longer than expected to reach its destination, even though a premium tracked and signed service was used. There was no tracking updates at...
Refund
To all who buy on ebay there are no regulators involved so refund support is none existant they cant even leave a number to speek to a person criminal behaviour spent 135 pounds on wrong colour bumper and seller violated terms they removed the add bu...
purchased one Xbox 360 game charged for six received only one
I purchased one Xbox 360 game at £4.35 after a few minutes noticed that they had charged me £26.10 for six games, requested a cancellation which they agreed to but 24 hours later cancellation request was denied they said item had been posted, what I ...
Packlink over chaging for parcel
Hello hope someone can help. 3 weeks ago send a parcel through packlink with Evriget a email saying my parcel was over the maxium the courie will take, the email stated the Royal Mail size. I messaged them back saying it never went with the royal Mai...
Buyer not found and address incomplete
Morning all. So my problem is that I sold an item yesterday and am trying to do the postage label this morning. However when I click 'get prepaid label' it only shows the postcode and town in the delivery details. I don't want to go further and click...
Reactive my account
Hi there can someone please help my account needs go be reactivated and just called eBay but they will not remove and they said they will suspend this eBay account and I haven’t done anything
No reply back from seller. Only 1/3 items received.
Hi. I’ve ordered 3/3 of a given item. I’ve received 1/3 of the item. 2/3 still outstanding. Seller not responding to my 2 messages. Help/advice please? Thanks.
Refund not received
EVRi failed to deliver a large suitcase. It was either stolen or ‘lost’. That was 8 days ago, 6 business days, but still no refund had been received. eBay stated that a refund will be made. There is no way to speak to a human so what is needed to con...
wrongly quoted postal charge
i have sold an item however wrongly entered postage as £800 instead of £8,00 and can not change with invoice
Invoice
I require a invoice from a business seller, but they do not respond
Non Paying Buyer twice
Two weeks ago i had a non paying buyer who asked for extra time. i said i would wait. & days later the same buyer bought another expensive watch. he has not paid for either of them. I know i can cancel the orders but that still leaves the buyer able ...
Issues with the sold items/orders page
I am having issues with the sold items/orders page too, just a blank page!
EBay ‘s 50 coupon on selling an item
Hi all I received an email from eBay saying I would receive another email after selling an item for over £10. As yet I haven’t received said email and I can’t find any information other than the first email from EBay. Can anyone help, please
Delivery updates, endless bloody updates.
How do I turn of the endless stream of emails which go something like -Item ready to postItem postedItem at mail centreItem in van at mail centreItem at sub mail centreItem out for mailItem on way todayItem deliveredTell us how you liked your deliver...
Buyer wants to return a brand new phone as he doesnt understand how to properly use it
A buyer has reached out to me as he brought a brand new, unopened, security sealed phone as he no longer wants it. He states he wanted a dual sim, to which the phone is a dual sim. It takes a nano sim and has an esim to which he has to contact his pr...
Error in my Ebay account
There is an error in the figures on my Ebay account that worries me. If I was the victim of a scam that exploited this error, it could financially ruin me. As I know about the error, if I do not try to get it corrected, then from a legal perspective,...
Postage Rates for low value small items
I am about to list some postcards that are worth between £1 and maybe £10 and I have been experimenting this evening with a card starting a Buy it Now £2.00. The postage keeps putting a large letter at £2.70 postage, but I can send for as little as 8...
My account is restricted. I am trying to return an item. Messages are not going through
I accidently added my phone number as it is automatically on the bottom of my emails. I am trying to return an item to the seller for a refund but my messages don't seem to be going through now. How do I rectify. ? I've been trying for ages now but c...
Combine postage after buyer paid
Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you
Cancel declined
Hi I am very frustrated at this seller I bought a calculator from which 2 mins later of buying I realised I ordered to the wrong address as I am moving house in 2 weeks I explained to the seller I will not be able to receive it when delivered please ...
Delivery address not accepted
Hello eBay users. I wanted to buy an item .In the listing the seller accept shipping internationally. So when I click buy now or check out.i get an error from eBay that the seller dosent ship to my address. I ask the seller ,that said she does ship. ...
UK Seller - Buyer from Australia can't buy my item even though Global Shipping is selected
I am a UK-based seller and have a buyer from Australia interested in one of my items. I have ensured the global shipping programme is selected in my listing, that Australia isn't an excluded location and I have explicitly selected the option that I s...
I have received a product but havnet recieved a refund, now
The case is closed. I have proof of posting but buyer has replied. How can I get my refundThanks in advance
Cancelling purchases
What's the point of an eBay auction site, selling items and then a buyer is simply allowed to cancel the purchase? Reason, item being too far to collect when it clearly states in the description collection only!!
Slow Time ?
I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...
Non return of faulty item after refund given
sold a camera to an ebay buyer and whe it arrived at the buyer he informed me of a fault, I immediately refunded in full and expected the camera back , but it has not appeared, I have messaged the buyer six or seven times, buit he refuses to respond....
How to check if a listing has GSP for overseas postage
Wanted to check if a listing has GSP on the listing but I don’t know where to look for it once the listing is live
Buyer wants to return new headphones in used condition as they dont fit
Hi a buyer wants to return some new sealed headphones as they 'dont fit', i do offer returns but not sure how to proceed with this as theyre not faulty and will be returned opened and used. Any advice appreciated
Resolved! New account - How do I remove a hold on listing items???
Absolutely baffled. I am a new account and it is not allowing me to list items. Once I've completed the listing and click to list it, I get a red box informing me that because its a new account there's a hold on my account and I need to contact ebay ...
Combining postage using GSP
I have a buyer in Jersey (I'm in UK) who has bid and won 9 items. I have GSP selected and Jersey is shown, however eBay won't let him combine the items (books) and says I don't ship to Jersey! Is there anyway as the seller I can amend this my end?
Attention buyer Unfortunately, this item isn’t available for purchase in your location.
https://www.ebay.co.uk/itm/286807935604 Attention buyer Unfortunately, this item isn’t available for purchase in your location.{e280516-1260494x}I cant make purchasemy location in UKhttps://www.ebay.co.uk/usr/volo_4477
Cancelled
I want to cancel my items which is I ordered before 30m The one items already family member bought for me , other one is ordered two wises both items I don’t need it any longer please Price: £13.19 price. £11.84 Item ID: 116731584996 item ID 23608241...
Told to contact eBay
I had a phone call today asking for my details, but I didn’t know what it is for and they told me to contact eBay
can register multiple accounts for seeling on my personal details
hello,can i as an individual, register selling accounts more then one?like can i have multiple business selling account on my personal details as an individual?please guide
Received letter instead of Item
A seller has, instead of sending my item sent me a letter, with tracking information uploaded to eBay, stating that I should ignore all eBay tracking and delivery date and that it is being processed with their delivery partner Amazon is this even all...
HMRC making tax digital siftware
Hi fellow sellers,I will need to use a software for the tax year 25/26 as will be over the treshold.I have a quite simple tax return NO VAT which works like thisEbay monthly turnover minus ebay fees = PayoutFrom Payout I deduct stock purchase, postag...
Available quantity
Is there any way of finding out what is changing my available quantity on my listings. I use Zoho inventory and it's showing the correct stock but eBay isn't on certain items. I've pushed the stock levels and it is correct on eBay for a while but the...
Buyer opened false ‘Not Working’ case to avoid return postage, advice needed
eBay is an absolute joke when it comes to protecting sellers. I had a buyer open a completely false “item not working” case just to dodge return postage fees. Then they went further, they called me a scammer and even tried blackmailing me. On top of ...
Getting postage refunded as a seller for cancelled sale
Hi. I sold a pair of boots and realised, as I came to post them, that there was some rubbing marks on the tongue I hadn’t noticed previously. I got in touch with the buyer and I agreed to refund. Doing this on line I realised it would only allow me t...
Uploaded images appear fully black
I'm unable to add photos to my listing from my computer.Any photos I add appear as fully blank or black. I have tried changing the image format, checked the Ebay system status board and clearing my cache.I am using Firefox.
Resolved! badly described goods
Hi,seller will not send me a return postage label for incorrect goods which was far short of stated length of cable advertised and time is running out for the return by date...
Buyer has bought an expired listed item and wants to know where it is...
Some months ago I listed an item which then expired. Last week I got an email informing me it had sold and buyer had paid for it plus postage. Both the link for the label and the item generate error messages when I click on them and there is no recor...
Problem sending buyer an invoice
I sell First Day Covers, on an occasional basis, not sold any for a few weeks, this week four have sold to the same buyer, he has requested a combined invoice. When I try to send it I get a message pop up that says I cannot send an invoice on items t...
Classified Ad
I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...
Seller wont reply to emails
Received goods, which don't match description. Contacted seller, but they won't respond?
I need the correct staple gun
Hi everyone can someone please help i need to buy a staple gun that the staples close when stapled into cardboard i cannot find any on eBay they all seem to be u shaped staples that stay open and are only really good for stapling into wood can someon...
Bought items fell past ebays 30day policy
Basically I bought a ebike conversion kit for my son took me over a year to save for it anyway it arrived Quickly but I was hospitalised so I couldn't put it together until about 6/7 weeks after delivery anyway I put it all together costing me around...
Return request because a coat did not fit.
I sold a coat I’d had for a few years the other day and the buyer messaged beforehand asking if I would accept a return if it didn't fit. I told him that I was a private seller and could not accept returns for fit and that was stated on the listing. ...
Kardiamobile heart monitor.
This will not give correct reading if you have existing heart problems or Parkinson's. They say 30 day money back guarantee but won't honour this. In sales advertising they don't mention having any existing health issues.
Delivery
I delivered an item myself to the buyer. How do I show it’s been delivered?
I cancelled the order after I placed it by mistake, I've got charged and still not got a refund
I placed this order"NikeProTherma-FitHyperwarm" by mistake in March and then I cancelled soon after and I got charged £55.66 but still not got a refund. I contacted the seller but they failed to resolve the issue. I need help
Received an item ordered by previous tenant
Hi, I have been delivered an item for a previous tenant at my property and is from EBAY. How do I find the seller to let him know or do I just return parcel? Would I have to pay to return it?
EBay listings getting 0 views and have got promotion ON
i recently uploaded 2 listing and I’m getting 0 views and it’s been around 24 hours. To me it seems like eBay isn’t putting my listing on the feed and im wondering what to do
Can’t contact seller
I’m trying to contact a seller to arrange collection but the messages won’t send? Get a message saying something went wrong please try again later. I have been trying since Sunday! Any ideas please?
Remove VAT from my listings.
Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...
Item turned up after refunded by eBay
I purchased an item,after a long wait I got refunded by eBay,then a few weeks later the item actually turned up.Am I to understand I can just keep item?
I want to buy an item to the UK, but it says it can't ship to Ireland, but my address is set to UK
I want to buy an item, and my address on my info is set to the UK, but when I try and buy the item it says this item can't ship to Ireland. I'm not in Ireland. My nationality is set to Irish, but my address the UK. How do I fix this?
Contacting a Potential Buyer After My Counter Offer to Them Has Expired
How does one contact a potential buyer to accept their original offer after my counter offer has expired?
packaging & transport costs
Before Ebay recently changed, I was able to add onto the postage, a small extra to cover packaging & transport costs... sometimes I would have to travel 6-10 miles round trips to post. Now this is all at my cost? Thats really unfair but is there a wa...
Stopped promotiom but still charged
Weeks ago I have stopped my listing promotion but I an still charged for it. I even deleted the listing and nothing works. Ebay still charging me....hepl
Sending via different Courier than on original posting
The seller requested an alternative address after buying the item .. and a different service .. eBay wouldn't let me alter the service or address.. the only way was to cancel and for the buyer to reorder .. he wasn't prepared to do that .. so I ended...
Listing variable items
Please help - it’s driving me mad! I’m a private selling, not a business. I have vintage coins to sell in different years, I wanted to create one listing with a drop down for buyers to select the correct years I can’t see how to do this!? I can’t fin...
Fees
Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.
Private seller turned back by the post office
Good day, please I need guidance. 9am this morning I visited the post office with my sold parcel but it was rejected there. They said the parcel is too big for my choice of service. It's just a TV Bracket. How do I go about this please? Thank you.
I need to speak to eBay
How do I speak to someone at ebay
Being charged for a postage service not used
I recently bought an item and paid £5.50 for postage and it was signed for. But the seller has then choose to go to get another postage and not get signature for £4.05… the item thrown in a large envelop so packaging was minimal… where do we stand as...
I’m a private seller
I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact
Postage
Help! I have just listed an item for £10 + p&p to be paid by the buyer. On my payout section it seems I have been charged for the postage? Confused! Sorry I haven’t used eBay for years!
Seller being rude and bully.
Ordered an item to find it didn't come with all parts I required. Contacted seller and they stated that this was the case. I then asked twice if they could help with the extra parts needed and they ignored me. When I stated I would contact eBay and a...
Returned item after refund
I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...
Recommend improvement to eBay : Postage
Hello, Has anyone found a way to recommend improvements to eBay? I sell quite a bit of items that are similar to each other, and every time I get the postage QR codes, I find, to remember which item it applies to I have to go back out of listing, the...
Resolved! evri labels not accepted
It seems I am now unable to sell any more in ebay. Ebay insists I use Evri labels, but my post office cannot accept these as Evri labelled packages are only accepted in large town post offices. I have a spinal fracture and am unable to get into a tow...
HOW DO I TURN OFF DELIVERY NOTIFICATIONS FOR MY CUSTOMER'S PACKAGES?
Hello everyone, I was not able to get hold of an agent. Their phone system would not let me through this time. Also, the online help was not helpful. I am an ebayer seller and I would like to know if it is possible to turn off notifications completel...
Worried about new tax guidelines
In january 25 i got an email of ebay telling me to submit my NI number as i’ve sold over 30 items in the callander year. I have now got total earnings of £1600 and over 80 sales. I sell golfballs my dad, and his friends don’t use anymore. I haven’t p...
Can't Promote Listings – No Option Available
I need help with promoting my listings on eBay. When I click on "Promote Listings," it only shows me a message about eligibility. It has been 2-3 months, and I still don’t see the option to promote my items. I’m paying for a monthly subscription (#25...
i get a message that says i cant bid on this item using the app
I get a message saying I can't purchase or bid on this item using the app add to watch list but its already in my watch list of i use the Internet version it asks me to sign in then just does the same thing im missing out on good deals due to not bei...
Resolved! Listing Limit
Dear eBay Team,I have reached all of my selling limits on eBayI have my own stock of 50000 items I have my Physical Shop and I am willing to list all of my stock and want to sell through ebay eBay is the Best Community for sellers and Buyers
Postage cost taken from sale amount..but PayPal has charged my bank account same?
Any advice why PayPal has taken the postage cost from my bank ? Previously charged and deducted from my sale cost Thanks
Apple iPad Pro M4 fraud
I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...
How to find an ebay user
I am trying to find an ebay user I have their name but I can't find where to look for thrm
Fake item
Have been sold a counterfeit copy of a makita tool, it's been confirmed by makita as a copy but yet ebay are of no help and can't seem to find an issue. It seems ebay are openly letting people sell fake rubbish on there site, this surely cant be righ...
how can i find a support phone number where i can talk to a human being?
There is an error on my account that is making me feel very exposed to a rip-off.I want it corrected, and it's something I can't do myself.
Charged and not sold the item
Has anyone got customer service contact details please?
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