Member To Member Support

Lost £400 Due to eBay Staff Advice, Refund Without Return

I’m a long-time eBay seller and I’ve just lost over £400 after following advice from an eBay support agent and being misled by the return system.A buyer falsely claimed an item was “not as described.” I contacted eBay support on 24 May, and the agent...

Money came out of my account when someone else purchased the item

Hi,I went to buy an item on here but the listing said that it has already been purchased by someone else.The money still came out of my bank account & l can’t contact the seller as they are away on holiday.Is there any way of cancelling the payment?T...

Item not arrived back from failing authentication

Item was sent to ebay for authentication which is failed. EBay posted the item back by DPD. It has not arrived. When we put tracking number DPD are saying the item was sent back to ebay. Cannot find any numbers or help information

Payout not correct

I made a sale for £44.99 which has now been added to my eBay balance but it's only £25.25. my account shows that no fees were applied whatsoever so where is my other £20? Chatbot is useless and goes round in circles.

Number of times/ Amount per year

Please how much and how many items should I sell before eBay requests for my NI Number for UK government? Does it only have to be new items with tag or does new items without tags counts?Thank you

Age verification

Hi I don’t have a credit card for age verification! Is there another way of getting through this?Thanks

Not accepting credit

Cant buy with debit card for circular saw so I uploaded a credit card its still not letting me buy .Its virtually impossible to contact anyone at ebay to resolve my problem ...... its like a hamster wheel going round in circles .

Resolved! National insurance number not recognised

I am trying to enter my national insuarance nuber.I have my NHS app and the number is 10 digits XXX XXX XXXXI have entered the numbers without spaces as it says but wont accept the last number as the total is to many.I then get :Enter a valid Nationa...

Resolved! Seller sold defective phone but not admitting

Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and...

Feedback

Can I amend feedback I have left

Wrong address

Sold an item and I sent to address supplied on order. Royal mail could not deliver as address unknown. I put no return address on item. I contacted buyer who gave me correct address. Contacted eBay and got no advice.I have sent RM my address and buye...

Greeny Burst guitar

Hi could someone help please as this is turning out to be trying to get blood out of a stone, I ordered a Greeny Burst electric guitar on behalf of my husband using his credit card back in Feb 25 as of today it has never arrived, I asked the seller w...

How can a potential buyer view a large item like a car

How can a potential buyer view a large item like a car before they buy when it is against ebay policy to exchange contact details?

buyer underpaid postage, Funds pending - awaiting delivery

buyer underpaid postage, as it did not cover parcel size. I paid for new postage and posted on 29th May, but could not add new tracking number.Item was delivered on Saturday 31st May with new tracking, but its not showing as delivered on eBay.I have ...

Listing

Hi, actually I couldn’t find option of adding variation in my ebay account and i want to know how to update stock as well as stock was out and now i have more stock how to update that, please help .thank you

Update account request

I’ve been asked by eBay to “update my bank details “. I’ve got the same account I’ve always had and I’ve tried inputting sort code and account number but it will not update and the message is still there and I have funds on hold. So annoying

Non Paying / Non responsive buyer.

How do you leave a CONTINUOUS Non Paying / Non Responsive Buyer 'NEGATIVE' feedback on E'Bay now? I have had yet another winning bid on a product that the buyer has not paid for and is not responding to messages. Reading her feedback she is doing exa...

Resolved! Simple Delivery

I know this is supposedly the 'easy' way forward. Just listed an item and there is no option for custom postage no matter how hard I looked. Investigated and apparently the opt-out option is only available on certain items, useful, no consistency. Th...

Selling ban

Hi i got banned on Ebay over several yrs ago for being slow to dend out a few items when I had alot of personal problems, ive since got through this and have been selling on other sites and getting good reviews, I want to get on Ebay selling but cant...

Help Reinstating ebay account

My ebay account has been restricted. Please suggest how can I reinstate it, since I have tried all the possible methods mentioned.

Coat

Can someone tell me why i ordered a coat off the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recieved by the depo...

Order number: 21-12541-71924 Samsung Galaxy S21

I bought this phone in January. I accept that the phone may be repackaged but it is advertised as new, and the seller describes himself as "based in the UK" so I assumed that it would function as a UK phone. 6 months later I have discovered that it w...

Fees charged

I advertised an oven and a buyer put in an offer and asked if they could arrange collection but I said no it is Collection in person only and declined the offer. they then bought it and said they were arranging a courier. I told them I wouldn’t do th...

Resolved! Item 167538069081 Nespresso milk frother.

I had a late offer on the above item and it was accepted but unfortunately the item has now been relisted.Could please reinstate the offer and contact Percypug who made the offer.

Bug in postage element of listing

I'm selling several things via auction, starting at around £50. Yet when I default all postage options (which the site recommends) and click on "publish" I get a red error message saying "postage exceeds £30". Eventually I've found that if i just sav...

Evri simple delivery

Hi, I have recently sold a couple of things, the first item, I was able to select my own postage method as I didn't want to use simple delivery as its evri. However I've sold something else and there's no option other than to send with evri. Firstly ...

Resolved! Change from delivery to collect in person

My buyer turns out to be local and having chosen delivery option, he now wishes to collect in person. How can I change this, having already downloaded the delivery label? I have been into Seller Hub to cancel label, but get a message 'technical probl...

Simple delivery for larger items

When creating a new listing for a large kite that I'm selling, I can only select "Simple delivery", and the maximum dimensions I see are 61x46x46cm. But the kite, when packed in its bag and a box, will be larger than this. What can I do, given that I...

Postage

Does anyone know how to change carrier after item has been sold? From EVRI to Royal Mail

Buyer scamming me

I sell online gaming accounts or gaming things online i have 27 orders and 12 good 100% reviews i gave some guy something online and probably messaged him thanks for buying have a good day, around an hour later i get a message ”why did you scam me” n...

Resolved! Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Resolved! 5 year guarantee

I purchased a laptop battery in 2024, which came with a 5 year guarantee, I had to dispose of the battery the other day due to a fault in 1 of the cells which had ballooned up and looked like it was going to explode. I have notified the seller couple...

My £200 item just sold for £150 and I didn’t receive or accept an offer?

How can my item automatically sell for less without me receiving or accepting an offer?

mark as dispatched

an item i have sold ,i want to mark as dispatched but from the drop down menu the option for this is missing.Why is this option missing now

Purchased Fake

What happens when you receive an item as a fake? I've opened a returned case and reported the item but i feel somehow this should be treated a bit more urgent before the seller absconds.

Incorrect balance

Hi .I sold an item and after delivery and all costs , i should receive £8 , now i checked ,it says only i have £4.29 .Can someone explain ?Thank you

Tracking won’t update

I purchased something on eBay and have received the item as the seller and I (buyer) agreed on next day postage. I have now received the order, however the tracking hasn’t updated, and the payment will not release to the seller as the tracking will n...

age varification

my credit card is not being accepted for age verification, there is nothing wrong with the card I use it often, I don't know why it is not being accepted for age verification. There is no information anywhere to suggest what I can do to get this to w...

US Taxes

Hi I’m looking to buy a set of golf clubs from Global Golf in the us The price is really good including the postage charge £280, however it states that taxes aren’t included in that amount would anyone have an approximate idea how much this would cos...

I need to speak to an agent on eBay urgently.

I sold an item through eBay’s global shipping programme. However since the 7th of May 2025 it has been stuck stating license plate is voided. I need help to solve this issue. But I can’t find any phone number to speak to a human being. Can’t anyone h...

Offer query

Hi buyer accepted an offer, but qhen she tried to check out the original, higher price is showing?

Ad fees applied but my item sold within free ad promotion date

Ad fees applied but my item sold within free ad promotion date, Hello did anyone opt for the ' get ad listings for upto £10' promotion that eBay offered?My item sold within the time limit which is end of June, but i was still charged for ad fees even...

Accepted offer with klarna

Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...

Resolved! Seller sent "free gift" instead of item

Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...

Feedback not displaying

When trying to look at my feedback I am seeing a blank page. This only started happening yesterday (30th May) anyone else having this issue Thanks

Postage charges( Evri) almost doubled to that quoted

Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...

Resolved! New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Return address is nonsense

I bought a pair of trainers but don’t want them now. When I go to print return address it’s nonsense and Royal Mail don’t recognise it or Evri. Tried to contact seller ( very nicely several times ) no reply. Time after time. What can I do.

Glitchy Coupon causes problems

Hello, For the last four days, when signing in, the QR coupon appears on top of the page and from then on the site freezes solid.. I have to clear cache etc, and refresh continually until I can catch it unawares and sign out. I then have to sign in a...

Non working return

I recently sold a modified ( silent ) AirTag via eBay , I have sold numerous previously, and I always take a pic of the serial number and send this to the buyer ( the serial number is not on the actual device , but shows on the phone screen ) this is...

CATEGORIES IN SELLING ITEMS

We have an Ebay personal account not business nor shop. Despite trying to find the answer online - is it possible to separate our selling items into categories? For example we do not want bike stuff, computer stuff, books all in one screen. It looks ...

Refund for a faulty product

Is there a way of getting in touch with eBay in order to get a refund for a damaged item?

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Authorized Seller: How to get Brand Badge on Listings?

Hi everyone,I'm an authorised seller for [Brand Name, e.g., Jack & Jones] and would love to display the official brand badge on my eBay listings, similar to the "Authorised seller" badge seen for other brands. I have official authorisation directly f...

Bought an item which was hand-delivered by the seller but bought as posted

Bought an item from a seller but they agreed to hand-deliver rather than post out, which was convenient for me too. However, I can’t now confirm that I’ve received the item (and therefore release payment to him) because the system is expecting a trac...

Forced to usr Evri as courier through simple postage

I'm very annoyed. After my most recent sale, I have been forced to use Evri to send my item via simple post, There didn't seem to be an option to change it too Royal Mail,my preferred carrier . Does anyone know how to do this? Thanks. I'm seriously c...