Scam buyer

[benyb888]

Hi there,

I sold a carpet cleaner to someone who reported it was broken and asked for a refund.

the item came back used, and it works fine.

theyve clearly used it and then returned it once used. 

Its cost me 8 pound each way in postage.

I have no option to escalate this with eBay, just to issue a full refund which I want eBay to step in but there doesn’t seem to be an option. 

what do I do? 

[61stephenuk]

issue the refund and report the buyer for abusing eBay policies,if you ask eBay to step in it's possible they would refund the buyer and you have no appeal

[tressygirl]

Yep, annoying I agree,  I'm sure many sellers have found themselves in this position,  but that's what we , as sellers,  sign up t,  under eBay's 30 day MBG,  Money Back Guarantee policy, sellers do have to pay for the return tracked postage when a case for item not as described is opened.

What you can do to recoup that loss, is to add it to a few items starting prices when you come to list.

Block that member too from returning if you haven't done so already.

https://www.ebay.co.uk/bmgt/BuyerBlock?

@benyb888