Member To Member Support

Buying and selling account?

Morning guys. I have been buying on eBay for years on one main account and been happy with the experience. Recently, I decided to try my luck at selling on eBay. For admin purposes, I would like to know if I can have one account for buying and one ac...

SKU missing on App

Today I find it impossible, after latest update, to see the box for SKU number on the app, please can someone advise. I have to actually go onto the eBay main website to enter the sku number. Thank you

Unable to revise listing prices as I have done many times before

I am trying to alter buy it now prices on a couple of listings on the app. Something I have been able to do with no issues before; however I each time I try I get a variety of error messages when I try to save , either stating the start date is in th...

Buyers/sellers protection fee

Whe ebay did the right thing and abolished selling fees selling our items became much easier as sellers did not have to elivate there item price to compensate for fees. Now ebay have introduced this protection fee ! Which is absolutely not necessary ...

age verification without credit card

Technology may be advancing but not always for the good or for our benefit. Why is it that a 55 year old man cannot buy saw blades unless he has a credit card for age verification. I have been with Ebay for 18 years so clearly I am not less than 18. ...

Philippines Back-End Staff Messaged On WhatsApp After Our Call - Internal Scam ??

Hello, So I spoke with eBay customer support on the phone her name was Reshelle, she told me she would call me back to verify the number is correct for security. I then received a WhatsApp message from her saying she can assist me in getting my payme...

Resolved! Need help - Regarding the payment issue

Hello, my funds have not been successfully disbursed to me. The account has been operated by me personally and there is no risk at all. Please assist me in payout. I urgently need this sum of money. Thank you very much.

Not been refunded for a microwave that never arrived???

The seller has told me he has refunded me for a microwave that never arrived? I bought it through ebay and they have never said anything about it? They are supposed to guarantee I get my money back if I don't recieve the item I'll never deal with eba...

Item sold says delivered on parcel force but not on eBay and I haven't been paid

My item I sold was received Friday 6th June yet still says awaiting delivery on eBay but I put the tracking number in parcel force and shows the item delivered with a picture of proof . Yet my payment on hold .

Trying to accept an offer but get this message . There was an issue processing your request.

Can any one help why I get the message There was an issue processing your request. When

Trying to list

I'm trying to list products but it says buy it now price must be 40% more than the starting price

Item delivery attempts made but buyer not in to accept - demanding refund

Item sent via UPS three deleivery attempts made.I also sent a warning prior to final attempt as I HAD been tracking it. several days after UPS returned the item to me the buyer has set-up a not received case.. and is requesting a refund. Sigh ..!I se...

Listing's not showing

After creating a listing and posting. It appears nobody can see it? I don't get any messages from ebay to say there is a problem. But people who follow me, say the listing's isn't showing? Help would be appreciated

Order cancellation refused

I just ordered some plug plants and hadn't receive them 2 wks later. Just looked at order and it says I won't receive them till July so I tried to cancel the order, but it was refused. Seems ridiculous, it wasn't clear that there would be a 6 week de...

How can i chat to an ebay agent not an automated reply?

Seller keeps offering low refund if i keep item. I dont want to keep item as it is incorrect. How do i get ebay involved? How can i speak to a real person at ebay?

eBay has sent a refund to a cancelled debit card it is impossible to contact eBay

eBay has refunded money to a cancelled debit card and it is impossible to contact eBay customer service cancelled anyone give me some advice

Resolved! Simple delivery has been added to my listings

I just went to alter a price on one of my listings and it showed that simple delivery had been applied to it and collection. This is something I did not choose. Can anyone help me to understand this . This was on my mobile app. When I went to browser...

Continued problems setting International Shipping Rates

Generally I use the ' sell similar ' tab from one of my existing active or sold listings when setting up a new listing for a different item. Often it might be a book or programme from the same original source or relating to the same event so although...

Resolved! Posting sold items

Hello,I'm new to eBay and selling items. If someone experienced could break out this process into steps, I would be so glad. I want to be ready and prepared for my first sale. As far as I know I need to print out the labelling for my item which eBay ...

No postage label

I have been told my item has been sold. When I click on the print label button in email, i am taken to a screen where it tells me there are no sales, no labels. I'm just going round in circles.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Crazy items being included in knives policy,

I've just had 2 regular listings bring up the new knives & blades policy, why I just cannot understand?One is a reciprocating saw with NO BLADES INCLUDED! just the bare cordless tool in it's case - When I it sold it cost me DOUBLE (£11.84) for UPS to...

Error message when I try bidding

Hi, I have had this problem for over 4 months now and have rang Ebay support at least 8 times. Who inform me on each call they will let the developers know my problem and it should be fixed within the next 12-24 hours. Sadly as I said it's been over ...

Postage fees

Can someone explain this please? am I receiving funds of the item and postage costs, then posting? or am I just getting cost of item? Says order earnings x amount or order total which is higher, after taking off the postage, cannot attach the phot

New postage rates question

Before I list I have an item that weighs 29 kilo. Does anyone know what this is likely to cost me in postage.Before the ebay increases I could do my own postage with a carrier for approx £25.My understanding is that I must use ebay postage.

Posting a item through yodel

I have recently sold an item on eBay and it’s quite heavy and big. I took the item to my local yodel store for the item to be delivered to the buyer and the store said they couldn’t keep it because of its weight and size and I needed to arrange for y...

Bought a fake microphone

Hey, bought a counterfeit sm57 last year, only realized it was not genuine after it randomly stopped working (the first sign it wasn't real as actuals sm57's are very sturdy). Not sure if there is any recourse as the item is out of the return window....

Attempted theft soon after sale completed. Be wary of messages

OK so I listed a valuable item and after a few days accepted an offer. Buyer paid and I was packing the item for Royal Mail Special Delivery when i got a message through eBay messaging. Hello, texting you about the wedding band which i have bought fr...

Fake Adidas joggers

I recently came across a pair of fake Adidas joggers and can confirm they’re not genuine after comparing them directly with authentic ones at JD Sports UK. The labels and tags are clearly fake, with cheap printing and missing details like the proper...

fake and dangerous items being openly sold on ebay

I saw a seller who is selling cheap fake copies of Arai motorcycle helmets on ebay, which are quite obviously dangerous, so I did what I thought was the right and sensible thing, and tried to report it. But the reply came back, that their AI could no...

Adding postage costs to a buy it now item

I have an item for sale at £275.00 and have a buyer ready to buy it , but the postal charge is £25.00 which he is willing to pay , when he buys the item at the agreed price how does he pay the £25.00 postage , can I send him a invoice for the £25.00 ...

Vero & Brand Rights owner

Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?

My account restricted for telling the truth..

So i have been given a three days restriction for defamation,Ironically because a seller pictured an item that was being used illegally..maybe my other reason was telling a seller his item was over priced and you can actually buy then new for less..c...

Technical issue

Ebay tech team, again I ask why is one seller on ebay and myself unable to send message by text on theretailer sellers purchase page, where it shows option Contact Seller.I can send a text message to other sellers but not my regular seller where i or...

Postage cancellation

I have sold two items to same person so do not need two postage labels. how do I cancel one of the labels??

Unfair bad feedback received

So yesterday i received what i believe to be unfair bad feedback, heres the story,buyer messages me at 19:03 in very broken english basically saying he hadnt received what he ordered.i reply at 19:04 asking what exactly he had received compared to th...

Simple post

I want to arrange my own postage but ebay has not given me an address what can I do. Do I have to accept simple post?

I didnt use ebay postage label, how do i get a refund?

I didnt use Ebay postage label, how do I get a refund?

Can't print new label after Failed delivery attempt.

Courier company (through ebay) sent item back to me after several failed 'delivery attempts'. Buyer says Evri did not in fact attempt delivery. Buyer and I have agreed to try again using a different courier company. Two things:eBay won’t let me print...

Hi was selling an item collection only but buyer now wants me to send dont know how to go about thi

How can I post item when I Don,t have address as buyer now wants it posted

Old address showing up on the Shipping for the bought item

I have ordered a pair of glasses which i won during bidding but the shipment address is showing my old address even though i have updated my address and payment detail before the purchase. I contacted ebay call center and they said i have to call the...

postage

I am wanting to relist items but it is not giving me the option to opt out of simple postage wich i do not like as a seller

Postage

Can anyone help me when I list an item for selling as soon as I click on the postage the screen goes blank

Postage

So I sold a few items on ebay. I didn't realise I HAD to use the prepaid scheme, so I took items to the post office and manually paid for 2nd class tracking on all items. How do ebay now pay me for these items or have I lost all the monies???!! Thank...

Auto relist issues

Hi. Since the new postage has come into place my listings will not auto relist? Can someone help advise please? Thanks

Resolved! Claim back a refund

Buyer claimed refund for non-delivery, refund processed, item as now been delivered, albeit a few days late, can I get my refund reversed.Thanks.

Unable to make purchases

When trying to buy it now keep getting “Check out error, Unfortunately, this item isn’t available for purchase in your location.”Have tried several different items but getting the same result

Postage for returns

I bought a watch thinking it was real but was to small so I sold it on , my buyer has said it’s fake And I want to send him a pre paid postage label so he can send it back to me how do you do this

Real or fake

I'm looking at a few dust of gods tops But how do I know if they are fake or the real deal? I just don't want to buy any cheap knocked of items. Now days you have to be careful

Ebay Royal Mail International Labels 4x6 format not Label printer ready

Hello,When choosing the 4x6 label format for Royal Mail International orders, the page that I'm given to print is an A4 where both, shipping label and CN22 form, are on the same page. The only solution I found to print using my label printer is to sc...

Postage doesn’t seem enough

I’ve sold an item that weighs 18kg and it is to be sent by Evri - I’m concerned the item is too big and heavy.Ebay only charged £4.50 to the buyer for postage but it was clear the item was a Hi-Fi and 2 large speakers. im not sure whether to even tak...

How to change deliver

I want to change delivery for buyers，because he want to use royal mail

Review deleted from seller account

I left an honest and accurate review of a seller, but this has now disappeared, Ebay said it was because they asked customer services to delete it, but I could report the seller, but the option to report them just keep giving an error message. Anyone...

Wrong postage selected

Hi, my re listing defaulted to evri without my knowledge, item sold, but I use royal mail tracked service, I've sent item, but can't update listing as sent or add tracking number, possible that I won't get paid for this? Thanks

Blocked from selling

Blocked from selling - help!

Problem listing my items

I’m trying to list some items & whenever I click on delivery options the page is blank I’ve tried all shapes to do it but I just can’t

why can't I raise an invoice for a sold item

I can't raise an invoice for a sold item. The terms are cash on collection. What am I missing here.

more rubbish on ebay on selling page

more rubbish on ebay on selling page .will they ever get the message to stop messing about

Can't attach a document to provide evidence re seller underpaying postage.

In the chat, I was asked to provide an attachment relating to this issue. There was no option to do this on my phone or Chrome book. I then decided to e-mail customer services and I can't attach there either, no option. This is ridiculous!

How do I set my sales listings to allow click and collect

I cannot set my listings to allow click and collect, how do I amend this?My general postage preferences allow this, but a prospective buyer says not available he tries to purchase.

Awaiting call back from Ebay Agent - how to I contact the specific person?

I am trying to speak to an Customer service agent in Ireland who was looking into an issue I have with Ebay Global Shipping.I provided examples of the issue 3 weeks ago and would like an update.I have just spoken to Ebay Customer Service to try to ge...

Payment options on my listing

It will not allow me to add any other payment options than cash on pick up on my selling listing

No way to add tracking.

Ebay has removed the choice to add tracking when sending myself by Royal Mail. I have the tracking number but nowhere to put it? Not sure what to do, as my money will be withheld for quite a while now.

need to take KLARNA voucher code after purchased.

need to take KLARNA voucher code after purchased.code would not go through but accidentally purchased item, just wanted to know can i get £5 off?

chinese sellers posing as uk seller

I recently bought buffing pads from a UK registered business . delivery info stated 3days product info stated 48hours. Three days came and went tracking info is fake post office does not have my item. Ask seller for update they state Sorry for delay ...

Buyer protection fee

Since BPF was introduced my sales have gone down to virtually nil.Why can we not just pay if the buyer has a problem? For items under £10 BPF is ridiculous. Why not just the percentage charge and not the 75p?

ebay money

hi i cant pay with my ebay money.only one way i can use it, its make a payout to my bank....when i chose how to pay is no choice eBay money.i don't know why

20kg limit for private sellers

I wanted to sell an item that weighs over 20 kG I cant use the simple shipping method because the limit is 20 kG. Now iI find that there is no alternative other than to list it as free postage , build the cost into the price and specify seller pays u...

Can anyone assist me in speaking directly to an Ebay agent?

Ebay raised an order after I won a near offer on an item, been trying to get to speak to an agent to discuss this issue but keep getting attached to the chat line which will not connect me to an agent??

Resolved! eBay O*18-13163-58387 LONDON

I have been charged £9.99 for this and think it is a hack. How do I get my money back ?

Sold an item and the buyer wishes to collect it as they live locally.

The item was listed a post plus collect. Ebay wishes to create a postage label. How can I sort so the buyer collects and that the funds are still paid. Are you able to advise?

Advice please

I am selling a caravan via. Autotrader but have been made aware that a seller on EBay is using my pictures from the Auto Trader website. I have reported this to Ebay but they have said there isn't a problem. Surely there is as the pictures posted are...

Return faulty items

Good afternoon, We purchased a pair of air-struts for a Tesla. We fitted them to the car but they are very poor quality and are very noisy in operation. Customer wasn't happy so we agreed to replace them with genuine parts. I have been speaking to th...

Withdraw funds

Hi, anyone else having trouble withdrawing funds. I have sufficient cleared funds to make a withdrawal but it won't let me do it. Keeps sending me round in a circle then saying "there has been a problem - try again later". I have been trying for 2 da...

Buying cars sold as trade.

Are you aware that selling a car on eBay under trade is illegal in the UK.No seller can sell without a legal come back if the car is faulty.I have copied and pasted this for you to read. Updated: 18th November 2021 • Published: 9th May 2014When you s...

Shipping

Hi, I have sold an item which I released was much larger than the postage option paid for by the customer. I have sold to them before so I knew their address so I paid the extra and sent it to them. EBay obviously don’t know I have sent it so are ask...

Changing account

Dear, I would like to change my business account to individual account seller. I’ve tried in settings but it doesn’t allow me to edit it. Please do assist me with this.

Buyer claims non-receipt of an item seven months after dispatch

I have a buyer who claims to have not received an item which was posted 7 months ago. I only keep my post office receipts for 3 months and for some reason I haven't updated the tracking (I always do this normally). The buyer has contacted me directly...

seller changing the quantity advertised

I have purchased 5 x tubes of chrome cleaner for the listed price, the seller has emailed to say their staff who was training incorrectly listed the item and it should be only 1 tube, can the seller change the quantity after I piurchase them via Payp...

ACCOUNT LOCKED - HELP TO GAIN ACCESS

My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...

Postage rate increase when printing label

I’ve just so,d some video games individually, they where advertised with postage costs of 87p for large letter via RM when I printed the labels the postage had changed to Yodel and cost gone up to 2.70 which I have to pay why is this and how do I sto...

Buyer email

I need to contact a buyer as the couriers need more information before delivering item but buyer is not responding to my messages? parcel is still held by couriers and I am not receiving payment? please help

Simple Delivery idiocy

My listing for a tool that is longer than the dimensions that simple delivery covers has been forcibly changed to Simple Delivery. its not "freight" it's a 650mm length package. DPD and Parcelforce are happy to take them. What's going on? Ebay is try...

Returned watch missing 2 links

Hi, can anyone advise me.i recently sold a Gucci watch I no longer wear to a buyer that decided to return it.He claimed it was not as described and it didn’t work. I can assure you it was as described but I couldn’t say if it worked or not. I only kn...

Accidently closed return request

Hello everyone, i bought a new s21 ultra from a seller in China, i send him pictures that phone came in bad condition, he told me that send me i'll refund you. I started return request but accidently i closed it. I did not know that once it closed yo...

Refund of Unused Prepaid Postage

Hello, a buyer bought 5 items from me. Postage was not combined at time of purchase. I packaged all 5 items into the one envelope and added the same tracking number to each item. Only one label was printed and used. The other four labels prepaid by t...

Resolved! "Buyer asked to cancel"

I bought an item this morning and paid immediately. A few hours later I received a message saying, unfortunately, the sale is cancelled as the item is damaged. On checking my account this evening, it says "Buyer asked to cancel". I certainly did not!...

Can't message sellers

Hi I was messaging a seller everything was fine I messaged back YES but eBay blocked the message saying it contains account information but it says the same if type ANYTHING so I don't understand and I've tried from different devices!! After this I g...

Return

I sent someone the wrong item. I then posted the correct item and accepted the return of the incorrect item. I said I would give a small refund to apologise but when I go to the return it only offers me the option to give a full refund? How do I just...

Order Cancellation Declined After No Contact

I purchased a UPS from a seller on Wednesday 28th of May, as a 'to collect in person' purchase. I sent a message to the seller asking to confirm the collection address, and when a convenient time to pick it up would be. No response. I sent another on...

refund

i am a seller and was looking through ebay when i noticed that a buyer requested a refund two months ago and i responded back then and never heard back so the money is sat in my balance but on hold so what am i meant to do in this situation

GSP can I exclude locations?

So I’m trying to list an item and I want use the GSPIn the section marked Preferences there is a drop down box marked ‘Excluded locations (optional)’If I exclude certain locations will that affect the GSP in that buyers in those locations will not se...

Request to Add Variations to My eBay Listing

Hello eBay Support,I hope you're doing well. I’m contacting you to request help with adding product variations (such as colour, size, or quantity) to one of my listings. This will help provide more options for buyers and improve the listing's perform...

Resolved! Registered Seller With National Active Selling List But How Do I list Items For Sale Locally

I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?

Request by buyer for delayed posting

I have sold some boots and the buyer has requested waiting for two weeks before posting them. Is this a problem?

Buyer with no activity has paid for my item..scam?

Hello Just wanted some advice. I listed a Samsung S24 a few days ago and it's had a lot.off interest..I have turned down a number of bids. However, a buyer has made a second bid matching my offer and has made payment. However, I'm skeptical about dis...

Feedback

None payer, I've now cancelled order but i only have one option to leave feedback (positive) how can this be right?

Inability to place a bid

Great Black/Grey M&S Active T-Shirt/Top, Size 18ConditionPre-owned - ExcellentPre-owned - Excellent I've encountered a problem I've never had in 20 years' buying on eBay. I thought it was a one-off with one seller, but now I have it with another. I g...

Change of Account Type

Hi, I want to change my account from personal to business account but there is not edit button on account type. Kindly help out.

Collection code

Listing was for collection only. Buyer paid and decided he wants it to be posted. Paid for postage via bank transfer. How do I get paid for the item if he hasn't given the collection code?

Scam

Has anybody had it where somebody purchased but then wants you to buy them an apple gift card too and they will send the money? I then got an email from support saying once I’ve paid for the gift card they will release the funds! Obviously I am not g...

How to delete feedback I've given ?

How do I delete a review iv left ?

YSL

Hi there. Is there any way to contact eBay customer support? I don’t understand why my original YSL bag has failed authentication when I paid £1000 when I purchased that bag from YSL?

Resolved! Buyer opened item not received but hasn't given chance for it to be delivered

This has happened a couple of times now in the past couple of months. I have a 2 day dispatch time and I always post during this 2 day window. The latest one, a buyer purchased an item on Tuesday, chose 2nd Class Royal Mail as postage option. I poste...

Mistake in my address

please i made a mistake in my post address i used my old address which is registered already in the system please i want my safety boot to be sent to my new address thanks

Resolved! Got negative feedback for item price but ebay won't remove negative feedback

I requested removal for unreasonable feedback. The negative feedback is all about the price and acting like I forced them to buy the item which is nonsense. I sent the item on the day they bought it and the item is perfect however my the negative fee...

My tracker is not updated so I don't know where my order is

I ve been keeping a eye on my tracker as you do not ever time I look is hads not updated so it's hard to tell where my order is so any help would be great I should hope it comes lol

Item sold and collected but I had it down for delivery. Buyer received it but funds not released.

Hi. I sold an item on Ebay. I had it down as postage but we agreed to collect it in person as we were in same area. now the funds won't release and the buyer cannot enter delivered.

Wrong item sent out

I was selling 2 similar items at the same time. One sold, the buyer paid and was in communication with me about collecting the item. After they initially failed to turn up, more conversations were had and a courier turned up to collect the item. I as...

supplement

I purchased a food supplement recently (NMN) When the product was delivered, I noticed the pc of the address of the maker on the label does not exist. I noticed the bar code on the label does not exist. And there seemed to be a different address of t...

SUPPLYING MY NATIONAL INSURANCE NUMBER

I am a private seller but i have been asked to supply my national insurance number. Ebay have said it has nothing to do with paying tax if you go over the earning threshold. Would someone explain to me why i have to give my NI number. Im a bit thick ...

Buyer paid for postage but decided to collect instead. How do I get access to the funds?

Buyer paid for postage but decided to collect item instead. How do I get access to the money? There was no option to state that the buyer collected as this is the normal way to them get access to the money. Only options it is giving me is to print a ...

Reserve Pricing

Hi, does anybody know why the lowest reserve price is a ridiculous £50. And can I set a 'realistic' reserve price. Bob

Buyer is asking to cancel after they won the bid

Hi, I know this problem has been posted about elsewhere, but I thought I'd ask the community for advice. A buyer won a bid on my item late last night, then this morning they messaged me saying they no longer want it, and I can 'feel free' to relist i...

Order

This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...

Return to sender

Hi a buyer brought an item but hasn’t received as the address they provided eBay are incorrect iv had loads of messsgs from buyer asking what I’m doing about it tracking is showing as delivered to me but I’m not home to check buyer wants a refund but...

Direct Debit cancelled

I have checked my bank deails and its showning my ebay direct debit has expired. My bank details are still correct in my ebay account. Do i need to set up another one, and if so how do I do it as the bank details are all correct? Do I not need one bu...

Title of Item changed on Preview

I am setting up a listing for a book. One entry field is 'Book Title' that is not the Title of the listing at the top of the page. When I do a preview and go down to check the details I have entered I find ebay changes the 'Book Title'. How do I stop...

Resolved! complaint from France buyer being charged vat as I ship from Spain but list on ebay uk

my French buyer is objecting to being charged vat on his purchase as I post from Spain but still list and sell on ebay UK

HMRC Digital Accounting

If I already provide HMRC with my self assessment form every year which always includes my eBay sales, why do I now need to provide eBay with my National Insurance number with the threat of restrictions on my account if I don't?

Old listing

I put a listing on but removed it looking to get details I put on the original listing

maclean tv bracket with no Fitting instructions

I membersCan anyone help meI've just purchased a mc clean tv bracket A con fited to the wall But my problem is Fit in the Class Shelf I've contacted the sellerHe's tried to find one on the internetAnd he cannot find one being trying to find How to co...

Ebay releasing paid funds if it hasn’t registered an item has been received.

Hi, an item has been received by the buyer but EBay hasn’t registered this. I simply sent the item to the buyers address but didn’t use the QR code (I didn’t know how this works). What can I do?

HMRC UK

How do I find the figure given by Ebay to HMRC in UK. I have looked at UK Digital Sales Reporting , but cannot find the tax button they mention

Global Shipping Programme - VAT

Has anyone else had any issues with the Global Shipping Programme not charging VAT recently? When we have sold through it before we have always been paid the VAT and then shipped to the usual GSP address but we have had an order through today with no...

One year warranty not honoured

Bought a used iPhone for father in law. It was offered with one year warranty. It’s gone faulty after 8 months. I have messaged and emailed the seller numerous times, with no reply. I have been in touch with eBay, I’m sure it’s a bot or computer repl...

Not being paid for selling an item

I have received 0.1p for an item I sold after funds have been cleared and there is no hold on eBay to resolve thissolution

simple postage

is there a way to transfer my old listings to simple postage

Postage entering when creating a draft

I am unable to select or enter a postage for an item during draft creation

Evri - delivery to Norther Ireland?

My buyer cannot complete their purchase. They are being told that the item cannot be delivered to them in Northern Ireland - I had chosen Evri as the service & cannot changer this. Does anyone have any idea how this can be solved?

posting

I have sold an item to America but the Global Shipping Prog didnt work because there wasn't enough address on the buyers site. Therefore there was no postage label produced saying insufficient address. I have posted it independently but now I don't k...

Returns Policy

First question ever asked after 20 years I bought an item last week. It has arrived badly damaged. Asked the seller who stated happy to accept the return.The seller then messaged to say eBay had resolved it and he didn't need to do anything. I then h...

Avoid delivery

I'm selling a digital product that does not need collecting or delivering, as it can be emailed. however i cant seem to turn delivery off. there is only Posting or Collection. How can i get around this?

postage

I'm trying to opt out of simple delivery to put in my own, and iv tried everything, please help as I cant do this for some reason I'm not getting a option to change this anywhere.thanks

Fake phones and lieing sellers.

Hi guys, my son just got stung for £700 for a samsunung s24 ultra. Firstly the phone was a fake, was returned emaculate now the seller is saying the screen is scratched and offering a 50% refund, surely with the device being counterfit he is entitled...

Expired offers

How do I contact a buyer who’s offer I saw too late which is now expired when I click on their name it gives me no way of contacting just shows there profile

Purchased item has not arrived

My order has not arrived and I can't even track it as there's no tracking details. It's frustrating.Paid for Item 21st May 2025, advised it would be delivered 2nd June 2025. Still waiting for Item and can't reach the seller and no update from the sel...

Resolved! Unfortunately, this seller won't post to your location.

HelloBuyer wrote me, that he cannot buy my item, even there is no restricitons on shippinghe get messge: Unfortunately, this seller won't post to your location. Please update your delivery address and try again. itemhttps://www.ebay.co.uk/itm/2563878...

Items fall of promotions randomly when auto relists activates

Hi folks, I am getting a bit fed up keep having to re-add items to campaigns over and over again as they keep falling off them, it seems, randomly when they auto relist. The campaign is still running all ok, but the items that were on it, then are no...

motorcycle re-listing fees

It is £14.99 to list a motorcycle. The auction last a week. If the bike do not sell do I get charge for re-listing again?

Seller not refunding my money

Hello i have problem with seller a order 3 curtains and when arrived it was very bad and different product with the description and pictures i ask him to return he told me you must pay for shipping fee I said it’s you fault not me i was sent back all...

I broke the rules...

Hi, I broke the rules and included a plain text website address for some detailed dimensions of the selling item. Now eBay has ended the listing due to the 'violation'. But there doesn't seem to be anyway I can edit the listing and re-list. Which mea...

Selling limit

I have got a restriction on my selling limit it says I can add 5 items but it's only allowed me to add 3 keeps saying I'm not eligible to sell more what can I do please

Refund from seller

Hi,I purchased a Seagate 4tb hard drive which doesn't work. I informed seller and he/she agreed that I can return it. I then requested seller to send me a return label twice which he/she failed to. I notified eBay and they sent me a message that sell...

So called "simple delivery" I am seething ....

A, new to ebay, buyer must have put an incomplete postcode (missing last two letters) in their personal details. Consequently it is impossible to print a postal label. You cannot make the adjustment yourself and neither can the "whiz kids" at ebay. E...

postage problem

The post office have scanned my item but then said that it had the wrong postage label. I need to change from large letter to small parcel. How can i do this? Can I pay out of the fee for this item as i don't want to bother the buyer?

Buyers Query Message does not exist

I recieved a notification in my selling page on a listing which was active, that I have a message from a buyer, adjacent to which is a REPLY button. When I clicked the REPLY button it took me to my messages but that message from the Buyer does not ex...

Money Back Guarantee

If I am covered by “ Money Back Guarantee “ why have I been refused a refund for a recent purchase?It was a bench that you assemble yourself.After not receiving the bench on the promised date, although the seller informed me that a delivery was attem...

Buyer protection

I sell low cost items and buyers used to buy many items at the same time, now it seems i cant raise an invoice for all the items and adjust the postage charge, is this because Ebay now charge buyer protect charge of every item listed and dont want to...

Buy it Now Minimum

My buy it now minimum was £88.00, but a potential buyer who bid £90.00 was turned down, is this because of the so called Buyer Protection Fee? Do they need to add that?

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

winning bids

Can someone in the community help figure this one out for me.I was bidding on a item and already had the highest bid, I set my maximum bid at £320:97.At the auction end the winning bid was £318:20 but I was not declared the winner.

Resolved! payment on hold

i sold a item it was delivered on 4 june .tracking showed it was delivered with a photo of proof of delivery ebay says it say not been delivered so are holding payment ,sent them a message saying item was delivered .but they still say payment on hold...

Funds on hold

They have put funds on hold for 1 item but paid the next item. I have no disputes or any thing like that. I can not supply goods without the payment as goods are built to order. so its a bit of a catch 22. They are holding nearly £500. Also on last s...

Refund including postage

How do I issue a refund including postage costs? Any amount I enter above the purchase price comes up as invalid.

Request for Refund – Item Already Returned, But Not Recognized as Returned

20-13076-70269Dear eBay Customer Support, I recently purchased an item that turned out to be counterfeit. I have already returned the item to the seller; however, I did not use the QR code provided by eBay for the return shipping. As a result, the re...

Stolen batch

Hi bought an item on here and tried to resell last week .. bought November 2023 turns out item is part of a stolennbatch what can I do . If some one could help me please

Seller posted order to wrong address and it was delivered there, now refuse refund, ebay support him

Hi, ordered 2 jewelery items from 2 different sellers on ebay. Paid over £100 in total for them. A few days later i received a messages from both sellers that they made a mistake with my address and chosen my address as a neighbour address, it seems ...

Domestic and International options confusion

Sorry if this has been asked before.When listing an item under ‘Preferences’ there is a drop down box marked ‘Excluded locations (optional)’ where they are number of Domestic and International options.Does altering these locations affect the Internat...

Re start a listening

HiI accidentally ended a listing thinking I was about to edit the listing. Is there a way of restarting it without starting from scratch,?

Personal delivery

I delivered an item instead of posting it as I was passing buyers address, how do I contact eBay to get it marked as delivered? I have received feedback from the seller.

Change evri to Royal Mail. Only evri is offered but customer wants Royal Mail.

I’ve downloaded Evri but customer wants Royal Mail. This is offered in my postage preferences but don’t know how to change it. Please help.

Postage costs

I wanted to give a buyer combined postage on her order of 7 items . I could give it on 5 but 2 of her items came up with simple delivery. So couldn’t give her a full refund for 7 items. EBay does postage for these 2 items. What a mess this “simple de...

Account restriction

My account was recently restricted after I changed my address. EBay then asked me for various things which I sent thought to them driving licence etc. They then asked me for tax record / record of employment etc. I sent them a payslip on the 27th May...

Postage cost

I've listed several items for sale and given the postage cost according to the size and weight of the packaged item.One item was listed with a postage cost of £5.21 for the weighty parcel, but upon selling, ebay has charged the buyer £2.85 instead.It...

Ebay automated feedback for sellers

Hi Is anyone else having problems with the new ebay automated feedback for sellers introduced in the UK in april? To date the automated feedback I have received as a seller is 135 and this has not changed for a couple of days now even though I sell 1...

packaging costs under simple delivery

Does anyone know how to add packaging costs to the new - ENFORCED - 'Simple Delivery' recently introduced by eBay? As far as I can see, the cost of postage entered onto listings is just that - ONLY the cost of postage.There is no amount to cover the ...

Seller split my order into two and won't reply to my request to send back as one return

I bought two of the same item from a seller and my payment initially went through but was then amended and split into two separate payments linked to two separate orders. I want to return both items but the seller won't reply to my request to send th...

Closing a case

I need to close this case for the wireless microphone system’ The buyer is keeping the item I sold him’ we’ve agreed he wants a parcial refund for the damaged entenna’ you can get in touch with the buyer to confirm this so please can you close this c...

QR codes. No more writing addresses , I'm done.

Went to write out an address to post a parcel today and discovered I can no longer do it I actually like writing the address and I also like not using my phone for absolutely b. everything and qr codes can disappear off the face of the planet. I also...

Revised feedback not showing

Can someone help me please as I am slightly confused. My buyer wrote to me after receiving my item and apologised that he'd accidentally left neg feedback, so could I send him a revision form and he would sort it out to positive. Did this and ebay re...

Resolved! Combining postage

A buyer has paid for one item including postage but asked me not to post because she wanted to bid on 2 other items and then I could post them all together. She has been successful with these items and now wants me to send her an invoice for the two ...

Item too big to sell with Simple Delivery

I’m trying to list an art print, but the simple delivery options won’t give me an option for its size. Reading EVRI delivery options, they state they will not deliver art work. This is quite an expensive item, is there a way to list it with my own de...

How can I add 2nd class potage

How can I add 2nd class potageoption to clothes listing costing under £10

Partial Discount for Faulty Goods

I have sold an item and the customer is claiming it is partially faulty Is there a way to offer a partial discount for the customer?

to heavy for Royal Mail

how can I Get a new label to change the Royal Mail postage price as it was quoted for a lighter parcel ,

Resolved! Ebay asking for feedback ???

Hi I don't know if anyone else gets requests from Ebay asking for feedback on purchases? I'm fed up with them because I always leave feedback when item/s are received. The feedback they want is for items i have yet to receive the courier has notified...

scheduled listings

where can i see my future scheduled listings?

Tracking not updated as delivered on a item I’ve sold

I added the tracking number because I had to get the postage myself. It’s been delivered and when you click on the tracking number it shows this. However on eBay it’s just saying dispatched

Why does 'UK only' give me 99% Chinese sellers?

When I select 'UK only', almost every item on the page is from a Chinese seller.I have complained to eBay; nothing was done.Even if it says 'UK stock' there is no guarantee it will be sent from a UK warehouse.I speak from experience. It makes return'...

Reserve not met

Hi, I’m selling motorcycle gloves. Was happy with the final auction price. Says it didn’t sell due to reserve not met. I can’t recall setting a reserve and wouldn’t have wanted to. How can I review the item and re sell. Where can I see any the reserv...

Seller cancelling after winning

If someone decides to bid and win on an acution and then cancel for no reason why do I get charged to relist

contact number to actully talk to a real person

help for the number to ebay jest to tlak to a real person and not teh autmated excuse.

Scammed

Trying to cancel an order but the seller won’t let me cancel it as they’re scamming people as I can see on their negative reviews. I bought something and they took down the posts, won’t answer me and just expect the money for free. This has never hap...

Enforced Simple Delivery

I've been a loyal buyer and seller on Ebay for 20 years. Due to poor health I haven't put any bits up for sale for a while, but tried to add an item yesterday and almost threw my computer out of the window. This so called Simple Delivery is absolutel...

Refund awarded without reason or seller approval

Buyer received goods. Immediately received refund without asking for return. No notification given to seller or reason for refund. Item will not be returned message .

Royal

Hi I went to send of a parcel at the Royal Mail drop off point and my parcel was a tiny bit to big to fit in a medium size box how do I change it to a large box I was looking for ages and couldn’t find anything

Bluegrid phone case from naked phone cells

Could I ask for ebay to step in and help with my item that was returned to the USA phone shop on the 10th to the 23rd of April but the seller has been messing around and saying that he still hasn't received the phone cover from and he I suspect that ...

Can anyone help,

I've made a purchase, the payment as been taken from my bank, but nothing is showing in "My purchases".The automated help, can't help, because I don't have the purchase showing.

Financial reporting and postage Label costs

No matter what report I run such as a transaction report, I am unable to obtain the cost of postage labels purchased even though when you click on the 'Order Detail' screen to see the make-up of the order earning amount. The report will shows a posta...

Reduction of my payment issue

Dear, I have sold my item and delivered to the customer, I sold it and should have received £30 in my balance account but I don’t know why it’s written £20 for it. Could you help me out please

Biddings

Is bidding for items ie £1.71 the norm now, really annoying

Changing shipping costs using Sell Similar listing template

I am a Business seller and generally use the sell similar tab from one of my listings to list a slightly different item and is a general timesaver when listing lots of items etc.I ship items to various overseas destinations and could always change th...

Seller refusing to refund me

Hi, I bought a record, it arrived but with a badly damaged sleeve, different to the one in the sellers ad. So I made contact and returned it for a refund. The seller is now saying that the record I’ve returned isn’t the one that they sent and that th...

2 Glass Cases items to be returned but photo needed. Able to copy but not download

I need to take photographs of the two items I need to return and place them in the box provided, but am unable to do so as I am not that good on the computer, bearing in mind I am 78 years old!!! Can anyone give me any help? Purchased on the 4th June...

Ive been sent a voucher code for £10 off £50 if i download app.

Ive been sent a code for £10 off when I spend £50 if I download app. Ive done this and the code is still there but when I try to enter it at checkout it says wrong code. Any ideas please? Can't find any way to contact a human and get an answer!

Resolved! What is the problem?

Am I missing something here? There are loads of members on here saying they are being forced to use Simple Delivery. There is the option in Custom posting to use any carrier you like. I still use Royal Mail tracked for all my selling items and have n...