Seller News: July 2025
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Forum Posts
Selling items
Ive had people wanting to buy from me for example price was £142 + £4 postage thats fine but when they go to check out its coming up saying £180. This isnt the first time its happened to me or them Also I was given a offer one few of my items ive acc...
Promoting listing
Just an observation regarding items advertised, when an item is advertised for price from and then you checked it out and find that is an extra which my opinion is very misleading anybody else feel the same. John
how to edit a removed advert
Hi, eBay has removed an advert because they say it violates their hazardous gas policy (welding bottles, kept in a garage) It has now been greyed out but I can't edit it, remove it or delete it. I am totally stuck. I tried the chat bot but it didn't ...
Buying item says I've collected it, I haven't.
Hi, I recently purchased an item and a couple of days later it says I collected it from my collection point .First I didn't nominate a collection point, second it was at a delivery office in England, I'm in Northern Ireland. Seller says its making it...
Simple Delivery
How do I opt out of this expensive SIMPLE DELIVERY to list cheap items or to relist them?
Simple delivery
I’ve had to buy a postage for Evri off the site as eBay would not accept address and therefore is costing me money. How will eBay know I’ve sent it? How do I get the extra amount from my buyer. Thank you
Customer Support, not contactable. Terms and Conditions are stupid
Why is eBay uncontactable? What happened to Customer Support? The T's and C's are unreasonably long, pages of rubbish. Ebay employs lazy buggers who just add on more and more silly T's & C's and don't remove the older outdated ones. This explains why...
Why was I charged a postal fee as a seller
As a first time seller, I was charged £2.69 to send the parcel whereas the buyer was only charged £0.87. What did I do wrong? Thanks
Company using my personal home address on eBay without my concent..
We have received 3 return packages to our home address from an account. We checked them out on eBay and found they are using our personal home address. We have contacted eBay several times but nothing is being done. Can anyone help?
Charges
So I recently sold a set of door handles on hear for around £85, I have the funds released and only have around £55, can someone please explain to me how such a big chuck has been deducted since selling items is meant to be free?
Selling adult toys
How do I go about selling adult toys from my account? Each time it says my account is restricted
POSTAGE
JUST SOLD SOME TRAINERS ONLY FOR £2...AND POSTAGE PAID FOR BY BUYER...DOWNLOADED THE QR CODE AND POSTED ..SO FAR SO GOOD..NOW I HAVE BEEN CHARGED POSTAGE OUT OF MY EBAY ACCOUNT...AND I ASSUME THE BUYER WILL ALSO PAY POSTAGE. WHAT CAN I DO TO SORT IT ...
Statements
I need to get on the classic site via my mobile to download statements but can't seem to do it
How to cancel an Evri label if a dress is incorrect
2How to cancel a printed label and change the address reprint new label
Cannot send payment details on Invoice or send invoice
Same as many loyal sellers, cannot send payment details or correct invoice.Just tells me, "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice". So what do i do now eBay! Yet ano...
i've click on collection for a parcel (royal mail) but now need to cancel this how do I do it?
i've click on collection for a parcel (royal mail) but now need to cancel this as have printed the label and taken it to the PO myself. Don't want the postie having a wasted journey and bringing me the label. Any ideas how to cancel this collection. ...
Perplexed by buyer protection fee calculations on an item I bought…
I am perplexed by how eBay is calculating bids and BPF. i bid on and won an item, but the final total of my winning bid increased for no apparent reason ( no other bids came in) - OK it is only 34p but I am unsure why it happened so maybe someone can...
Postage
I have a buyer that as brought 3 of the same items from me in one go but the postage as stayed the same for 1 item.Because the weight as changed i will end up paying more than the items are worth How do I change postage once brought
Pitbull headshaver from Perkypoll
I purchased an headshaver in January and it has stopped working when I try to get in contact the item page does not exist and the sellars other items page is different name
packages assumed lost
Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...
Return
I started a return but cancelled it as I had entered the wrong reason. Now when I click on RETURN it sates this return is closed. I need to start a fresh return but don't know how.Can anybody help and advise me on this subject
Postage
How do I set up postage for a 100 CM long item as it will only let me choose 60 CM maximum
how to set up returns accepted
How to set up “ returns accepted “
Postage
Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...
Royal Mail Tracked 48 Delivery
Can anyone tell me how to select Tracked 48 delivery when I am listing an item for sale on eBay? All I can see when selecting Royal Mail as the carrier is the Simple Delivery options.
Seller sold my item I paid for elsewhere
I purchased a bag early this morning on buy it now and the seller has just got back to me saying she has sold it elsewhere, how do I get my money back? Surely this isn't allowed.
can I provide an earlier close date to a fixed price item
can I provide an earlier close date to a fixed price item from the original 30 days to say 7? regards Peter
Adding tracking number when sending 3 orders in one post
I posted 3 orders to the same buyer in one package using a single EVri QR code of one of the items to generate shipping label. When I go to the Orders section now and check the other two items in the package that I sent and then click on "Postage" ab...
identity verification
hi i am Maaz khan new to ebey. my account was suspended and i called ebey they reinstated by saying this to do identity verfication. but there is no massege or mail from ebey and no sign to show on seller dashbord for identity verification. how can i...
Royal Mail/Ebay Delivery Tracking Issue – Advice Needed
Hi everyone,Apologise for the long post, but I wasn't able to explain my problem with less words.With the help of Royal Mail, I’ve managed to get myself into a bit of a problem that I can’t resolve on my own.A buyer purchased two items from me under ...
Fake Dyson Hairdryer
Hi All, I bought a Dyson Hairdryer on here until this account 2 years ago. I recently sent it to Dyson for repair and its fake! As such, they have destroyed it. I have an official letter from them and i feel this should be refunded via ebay as its no...
Simple (and more profitable?) for ebay, not for us
X billionth post on the subject Ebay, tell me where the "save image as" and "print" options are on the context menu. I don't care what you want me to do, this is Simple Delivery, this makes things easier for me, and that is what I usually do. While y...
Resolved! Item received badly damaged
Can anyone help please? I received a Laura Ashley table lamp base from a seller today. The base was very badly damaged, in fact, it had completely disintegrated. In my opinion not enough packaging to base of the box. It is unusable. I have sent the s...
Resolved! Large parcel costs
I'm drafting an item for sale and want to calculate the postage cost but the item is 65cm long so falls outside the 'medium parcel' option but I'm only offered the medium parcel option with a 61cm limit. I know Evri accept parcels up to 120cm, where ...
Damaged
Hi I am not happy with the quality of this item at all, it’s poorly sewed, ripped every corner of it, I contacted the seller and seller blamed on postage but it’s not due to post, it’s very clear it’s due to the poor material and the way it’s sewed.
A buyer opted for a return but hasn't returned yet but it shows it had been delivered
A buyer opted for a return but hasn't returned it yet but ebay shows it has been delivered but when i check the tracking details ,it shows it hasn't been delivered
Evri refuse to take parcel
Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.
Strange message received in my inbox
Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...
Postage only (Custom postage option)
I know there have been several threads about the current problems with the custom postage option and we have the same. From last week, for some items we are able to choose custom postage and for others (even though they are the same price, stamps und...
Postage - where has the dispatched link option gone?
I have dispatched a few items all with 48 tracked postage, but there is no way to say it's dispatched in the drop down menu? Why has this changed today? I was using it yesterday 6th July? Any clues?Will it hold up the payments, even if you get feedba...
Item has been delivered but ebay shows it hasn't. Is it a trick to keep my funds longer?
Item has been delivered but ebay shows it hasn't. Is it a trick to keep my funds longer?Why ebay is not updating deliveries?
Selling
Hello I’ve been restricted from selling no idea why and can’t find help to speak to any one ! Any help would be appreciated? kind regards
Not getting paid by ebay
I added my current account details on 28 June and was told money for goods sold would be retained for 7 days unitl they verified my account. Yesterday (9 days later) ebay paid 1 penny into my account but are still holding over £500 for items I've sol...
Not getting my package and not getting refunded
Hello. I recently bought an item from someone for £40 and they failed to deliver it, then they said they don't have it and said I'm getting refunded to which they haven't. So they've basically stolen from me. Can eBay help me get my money back? Thank...
Item Delivered, but not updated on eBay
I posted an item to the buyer, but I had to add a little extra to the postage cost, so the tracking label eBay provided wasn’t used, I used Royal Mail tracking instead. The buyer has received the item, and left 100% positive feedback for me, but the ...
Resolved! Changing customer address after sale
Hi , I need advice. I'm new to selling on eBay. A customer bought an item on my auction and paid for it. Asked me to send it to a different address. I agreed but later realized the pre paid postage has the customers address on it and if I changed it ...
Buyers Protection fee on an invoice
Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...
GLOBAL SHIPPING FAILED CUSTOMS
I sent a Nissan Micra door handle to the Republic of Ireland in June. Tracking says that the parcel was under investigation and eventually failed customs and was returned to the retailer. However nothing has been returned to me. I would like to now w...
Broken item - what do you do?
I have received a glass item from a seller completely smashed in the packaging. I suspect the seller broke it whilst packing and sent like it hoping I would claim so they wouldn't lose any money. They keep telling me to file a claim, but I can not fo...
Partial / full refund
Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...
How to bay
I have a problem with this, I want to buy 4 upcv trim in different sizes, from the same seller, I don't want to buy them separately so as not to pay 4x shipping costs, how do I do it? I have them in the basket but I can't select four so as to pay onl...
seller hub
i am trying to switch back to my eBay selling from the seller hub but its not working asking to reset my account that's doe`s not work any ideas ?
After ofer pay automatically whit Paypal
HiI made an offer and automatically after it was accepted the payment was made via paypal. I wasn't paying attention to this detail and I asked the seller how he wanted me to pay him and he said cash. I paid cash upon collection. Now I have contacted...
Simple delivery - Complaint
How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...
Save search option disappeared from app
Hi, I can't find the 'save search' option that used to be at the top of the page when searching for items. I read it has moved to the blue bar that appears at the bottom when scrolling items, but it's not there either, that's just filter and search o...
RM auto postage changes.
Hi Sorry my first post, apologies if it's waffle!I noticed last week when doing a check on some older listings that most my listings have altered the postage charge.I sell little things mainly hand made pens and not that often so the 2nd class option...
return
I returned an item (a portable air conditioner) using my own prepaid Parcelforce label.The parcel has already been delivered to the seller – However, I haven’t received any refund or update from the seller. the return statue doesn't change.Could you ...
Global Shipping Programme refuses to give shipping quotes
I am going absolutely stir crazy over this. I have Global Shipping Programme applied to my listings. A couple of weeks ago I sold two items using GSP, one to Denmark and one to Germany. Now I have a buyer in Australia for a similar item. It says I sh...
Providing bank details
After getting authorisation from my bank it moves onto a page from Trustly telling me to close the page and return to eBay. But there’s no X or icon to close or any icon to close it. Help please.
Dangerous airbags for sale
I have a Ds3 citroen , it has a do not drive notice on it for dangerous airbagsCars from 2009 to 2016 c3 and ds 3 They are still for sale on ebay and are Dangerous
Feedback
HiI left negative feedback for a buyer last week and have just noticed that they have changed it to positive feedback, surely this is against Ebay rules and regulations.I need to make Ebay aware that this has happend but I cannot find a number to cal...
Seeking Advice on High-Value Jewellery Deal – £500K+
Dear fellow top eBay sellers,I’ve been approached by a serious buyer interested in purchasing high-end luxury jewellery and watches totaling over £500,000.I want to offer the best possible prices while ensuring authenticity and a safe transaction. Ho...
My new listing
Hi there, my new listing is not showing for general sale, although it appears on my "items for sale" page, can anyone help? E bay have proved impossible to get any assistance from.
Resolved! BUYING
HOW TO ADD A SELLER TO SAVED SELLER LIST
Resolved! Removing POSITIVE Feedback
Hi, I recently purchased an item from someone who overcharged a large amount on the postage. They sold the item for very little and I assume tried to make it back on the post (self arranged, not Simple Shipping). I queried it and they sent a partial ...
Offer from seller
I was sent an offer from a seller but the link would not work and unable to contact the seller
How to sell high value item?
Been member for 20yrs, I want to sell a tractor for £6000, but find it seem to haveva selling limit of just over £5000 ... does that mean I can't sell the tractor on Ebay??
My listings
Hello community. This may be an easy one but why are some of my listing titles in a maroon colour. Most are in black print. Is there any significance to the colour?
Struggling to sell everyday
I’m a part-time eBay seller and recently started focusing more seriously on it. I’m really glad to have found this forum and to connect with the community. One challenge I’m facing is making consistent daily sales. I get interest and send offers/mess...
WHAT IS AN ACCEPTABLE TIME LIMIT FOR AN UNSENT ITEM
BOUGHT AN ITEM ON THE 8TH JUNE 2025 FROM ITALY WHICH HAS NOT BEEN POSTED, SO I TRIED TO CANCEL IT BUT THE SELLER REFUSED, AND NOW EBAY SAY I HAVE TO WAIT A TOTAL OF TWO MONTHS WHICH I HAVE SAID IS UNACCEPTABLE?!!
Resolved! BUYING A SET OF KITCHEN KNIVES
Hi, I am trying to buy a set of 2 x kitchen knives and have done so before in the past, however e-bay are wanting me to verify my age. When I go through the hoops and sign in etc it asks me to pay by CREDIT CARD. I have never had a credit card and on...
Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items
Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...
Sewing machine reel for cottonn snapped
My reel for holding cotton has snapped any ideas what i can do please
Buyer Returning After 14 Days
Hi a buyer who purchased an item wanted to return the item after having it for 7 days saying it is damaged. Photos provided showing damage that wasn’t on the item when sent out. Therefore item could only have been damaged in transit, unless buyer cau...
Pay bill and close account
I closed my account two weeks ago but I keep getting emails to pay an outstanding charge how do I do
How to refund INCLUDING P&P
Hi, im trying to refund a buyer but im only able to do the cost of the item - not the actual post and packaging itself. How can i do so?
Combining postage on single invoice
I am new to this. My first five sales on here were all purchased by one buyer. He wants them combined on one invoice but it tells me when I try 'Invoices cannot be sent for items when e-bay manages all or part of the postage etc etc'. Can someone tel...
Fake or not
Hi alltrying to get a straight answer from eBay like herding cats I have recently purchased two Manchester United shirts 24 /25 season and 25/26, both arrived but were slim fit and do not fit, one refused return, the other tried to get me to sort out...
Age Verification
How do I verify my age if I don’t posses a crefit card? I have a debit card but ebay wont accept this.
packlink invoices not showing after 9.2.24?
can someone please point me in the right direction to sort this problem. I need these invoices to put in my files for accountancy purposes. Before anyone asks, yes I pay the subsidy for a business account. please advise?
How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.
Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.
eBay telling customers their order delivered when its only collected
Who at eBay cares when they are the cause of the issue?We use fully tracked with photo evidence on all our shipping. Every order placed before 3pm is shipped same day. All tracking data is uploaded as soon as the postage is applied.eBay are now sendi...
Change postage to collection
My buyer has paid for postage and on getting the prepaid label I saw they lived close to me. How to i change the purchase from postage (and refund their money) to collection (getting the code etc)
Shipping fees
I have an item that is longer than Evri length limit. The maximum I can charge customer via Simple Delivery is £8.00 The only way I can ship the item is via Parcelforce which is £10.00 so I’m losing £2.00 on top of that I have packaging materials and...
get intouch with a live person as i suspect a scam
How do i get intouch with a live person to report a possible scam
I THINK I HAVE BEEN SCAMMED
Please help. I think i have been scammed. First i mistakingly ordered a PS5 pro instead of PS5 slim. I tried cancelling the order but the seller decline it that he is afraid of scammers. So I accepted my faith and decided to take it. He said he had s...
using courier services
Yesterday and the day before I could enter my own courier service and the price I want to charge. Today, it seems I can only use the simple delivery which is not what I want. Has someting changed or how do I avoid using the simple delivery and use a ...
Resolved! Cancellation Conundrum
Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...
send invoices
cant even send invoices now if ebay uses their postage which is funny because ebay controls all postage , this site has gone right down hill its useless now think its time to move to amazon as these who run this are as thick as mince
Hand delivery to eBay hub in UK for authentication and onward postage to buyer
Hi there, I have a valuable package to post to a buyer and wondering if I can hand deliver it to the eBay hub in the UK (to be authenticated and then sent on to the buyer) rather than posting it to minimise risk of potential damage/loss of item? Many...
Returning
EBay sent me a qr code to send item back via post office I can not physically carry item to post office as it’s a generator what options have I got thanks
How to get funds paid when combined postage thinks some haven’t been delivered
One buyer purchased 3 items from me and wanted combined postage. I went through the help to try and do this but my account only allows simple delivery and there was no option for combining. Therefore with agreement from the buyer I included an extra ...
Cut throat razors
Can I sell these on eBay as I purchased them off ebay
Item broken in transit when it was returned
Hi! I sold a ceramic item to a customer. The customer received the item and wished to return it as a misleading word in my listing made her think it was something else. No problem , she could return it - no questions asked! On the picture she used on...
Vtoman flashspeed 1000 portable power station
EBay has informed me that a vtoman portable power station that I purchased is dangerous and should not be used. After three messages from me the seller has ignored me
Tracking of bottle
I’ve ordered a Stanley bottle on the 30th of June however it’s still not arrived the due to arrive date has past and the seller isn’t replying.
Milwaukee 6 Gallon Wet dry vacuum
Thought I had item delivered but no vacuum like stated in the advertisement only a couple of air tips I didn't spend over £400 for a couple of air tips and a bag so where is my vacuum like stated in the ad as if I'm not getting the vacuum I expect fu...
Buyer messaged me about a return but they haven't opened a return yet
The buyer messaged me to say they weren't happy with an item. They said the colour wasn't the same as in the photo. I advised them in a message to open a return formally as I had no way of doing that from my side. They haven't replied since. How long...
Sent back to eBay
Hi I can see my parcel has been sent back to eBay because of a failed delivery. Is this normal? Usually they resend next working day also what will happen next? thank you
Simple entering a selling listing. Is there a way of doing this?
I have an account with ebay - a private seller. Somewhere is there a simple statement of what to do to get a listing on sales. Its nothing like as straightforward as it used to be where you selected a category, entered a title, then your description,...
Returned parcel missing
I sold an item Through ebay.the buyer Never bother to Reply Me .he Just Returned the Parcel Through Ebay Return policy But I didn’t received the item back and . Delivery office says That parcel is Delivered to other Address that was provided to us By...
Resolved! Not so Simple Delivery
I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...
False stock holding and tracking numbers
Not that Ebay will care but how are Chinese sellers allowed to advertise a UK address when there is NO stock in the UK? All tracking numbers are international and quoting 2 to 3 days delivery. No comms and dont really care? I am not talking small che...
return postage
Hi i recieved an item which was not as described or listed he listed the ipad as 128 gb but it came out 32 gb now i wish to return it i got a return label if i go to the royal mail will i have to pay for the delivery postage for return ? or the retur...
Unsold items
I have not looked at my e bay acc for a while.Where do l find my unsold items list? And whether they've been resisted?
Parcel Courier UPS
EBay's Duty of Care As I am not the only person that has repeatedly had problems with deliveries from ups. Look on the Facebook comments and Yell etc.I hold eBay responsible for not implementing their duty of care which would be to ban sellers using ...
How do private sellers post large packages that are not heavier than 4kgs. eBay teams don't know .
What is the postage for a large parcel under 4kgs for a private seller.
Resolved! Unable to Verify Age due to Lack of Credit Card.
Hello,I wanted to buy some old woodcarving chisels to restore them but ebay asks me to confirm my age with a credit card of all things. I do not own a credit card and I do not see an alternative option to verify my age. Is there really no way to do t...
Warranty
Purchased a “refurbished” laptop in September last year - ad for the item clearly states 1 year warranty and now seller is saying basically get stuffed as the laptop has failed! How do I go about getting them to honour that clearly stated warranty wh...
Seller wants to cancel order because they forgot to put min bid price on auction
I won an auction about a week ago and paid by credit card lodged with ebay. I chased up the order a couple of days ago. Today I received a message saying that they cannot sell to me at that price £52 approx that they need £60 so will have to cancel t...
Can’t mark orders as dispatched – items already sent via Royal Mail
Hello,I have already dispatched three orders using Royal Mail, outside of eBay’s Evri shipping label.However, the system still expects me to use a prepaid Evri label, and I am unable to mark the orders as dispatched manually.Here are the order number...
A seller is asking me for a code to release the money I paid for an item to him. Help Pls.
A seller is asking me for a code to release the money i have paid for an item. I have never been asked. For a code before and the money has gone off my account. Can anyone advise please.
simple delivery
I think evertbody who is affected by this ridiculous simple delivery system should repeatedley complain to ebay, sellers should have the right to send parcels as they wish to, I personally wouldn't trust evri to deliver parcels to their own address n...
Cancelation
Hi,I put speakers up for sale for £199.99. Yesterday someone sent the buyer an offer from my account for £156.71, which the buyer accepted. It wasn't me so today I cancelled the purchase for which I had to pay £21.60. This is very unfair and I am ask...
Selling on another eBay Marketplace
My eBay selling account is in the UK, as I live in the UK. How do I start selling on eBay US and other eBay marketplaces please ?
Ebay coupon code for £10 off £50 using the App not working
So, I received a Ebay coupon code for £10 off £50 when using the App but it is not working. It shows that " to apply this code, the order total amount must be at least 50" However my amount is £54 ish and the code is not working. Really annoying.
SIMPLE DELIVERY or NOT!?
Is anyone liking the way that ebay have just changed the way we sell and send?I really don't want to do it this way so any help to change it back?
Previous older purchases
Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil
Refunded before Item Returned
Hello, I purchased an item which was damaged and wasn’t listed in the description. Seller accepted the return but then refunded me before I could post the item, rather than waiting for return. I now have no options to generate return postage. I don’t...
Postage Headache Using Simple Delivery Options
Simple Delivery options are not suitable for my large Lego set, the dimensions are too big for the medium size option, and there is no option for large package.Can I just opt out and buy my own postage from Parcelforce?
Resolved! If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
Correcting the address of where my package will be delivered to
Hello and good morning my name is Ben and I was hoping you would help me today. last night I ordered a package from eBay But as soon as I paid for the package, I notice that the postcode is incorrect My delivery number is 181327739224 on my receipt, ...
VAT invoices.
What is the problem with sellers providing VAT invoices?Am I missing something?
Simple delivery Under £10 item
From what I understand if you list something under £10 and as a letter then you don't have to have simple delivery. I have some questions if I may... 1. Is this £10 inclusive of the BPF or before it's added ( my price is 9.99 but goes over the 10 whe...
How can I manually add tracking to an order when eBay won’t give me the option?
Hi all, hoping someone can help. I’ve sold an item and posted it via Royal Mail Tracked, but during the listing I selected Evri as the postage option (with eBay’s prepaid label) but I totally forgot this and just posted by Royal Mail tracked at my lo...
Combined Orders under one postage cost
I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...
EVRI Lost My Item
I recently sent a parcel to a customer via eBay which was supposed to have been delivered by EVRI on the 19/06/25. The buyer had not received the item by this date and was told to wait a few more days and yet it still hasn't arrived. Then EVRI has to...
Business seller and buyer is asking me to send a high value item as a gift
Hi,We are a business seller and have just sold a very pretty little Chinese bottle for over £600. The buyer has contacted me and asked me to send the item as a gift, not to put 'Chinese' in the customs form to USA (sending from UK) and to declare it ...
account up date
please can you phone I am partly blind and can not up date my account
Ebay con
They told me to sell for free then once posted they want £4.80
Dispatch an item as more than one package
I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...
Buyer made an offer that I accepted, but why do I have to pay postage?
Hi, I listed an item and stated that the buyer pays postage. The buyer made an offer a few pounds lower than the Buy It Now price, which I accepted. However, when I clicked through to get the postage label, I have to pay postage (£3.45). Is it the ca...
Watch out for
Hi guys, This seller just left passive agressive feedback again in my positive feedback space. What do you expect me to do after being a member for over 23 years? Just lie down and take his continual abuse? ebay, you deal with him and report him to T...
Postage costs all over the place
Item #236186781989. eBay have "simplified" (taken control) of postage. I know the packing and postage costs of my items well and have now lost all flexibility. This means I am having to alter the price of the item to reflect what eBay's software gets...
Royal Mail Safespace - EBay won’t pay me as the item was delivered to a safe place
Hello,I was on holiday and forgot to stop sales. When I got back there was a case opened for late delivery. I checked with the buyer that they still wanted the item which they did and posted the parcel on Tracked 24. The item took 5 days to arrive bu...
Sellers from abroad. Why on earth do we now have people selling from the States at stupid prices. Is
Why on earth are sellers from China and the USA allowed to advertise on this uk site? I think that this is meant to deceive people into buying from these sites without noticing the place of origin until it is too late for them to change their minds. ...
Simple Delivery Option Not Available On Listing
Hi I have been merrily creating listings this afternoon, but suddenly the option for Simple Delivery has disappeared: There seems to be a whole chunk of information and options missing. It goes from delivery details - Postage Policy, straight to Item...
International shipping
I am in Australia and would like to buy an item from the UK. I have contacted the seller who has updated the listing to include Australia as a shipping destination which is now visible in the listing. When I try and purchase the item it says that the...
Bidding
Just noticed that items now run 2 time count downs.In a winning position at the first end time only to find a further 4 minutes of running time.This time ended at 8.06 again time was zero and I was the highest bidder.Ebay then advised at 8.13 that I ...
Postage Policy
When I create a listing, there is an empty box called postage policy, does anyone know what I should put in the box.Thank you
Resolved! Buyer Insists to Arrange Own Courier
Hi I need some advise please, I have a air conditioning unit for sell over £300, one buyer insist to buy (not yet) and will arrange DPD to collect it, as a seller do I have any protection if anything gone wrong ? I had a very bad experience 5 years a...
Manually add tracking to sent items
Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...
Simple delivery
Do we have to do the simple delivery? i want to send a signed football card 2nd class P&P at £1. eBay won't let me and are charging £2.70 simple delivery, my customers are cancelling the orders due to the high postage costs. Is there any other option...
How do you contact a zero feedback bidder to check if they are genuine?
How do you contact a zero feedback bidder to check if they are genuine bidders?
PO £1.55 100g option not available for relisting
I have been selling beads and findings. I always use the 100g padded envelope £1.55 option. for some of my items I am being forced to post for £2.74. There is no advanced option available. My current item is for £6 (jewellery making chains) The posta...
£10 savings for installing APP
Hi all.I was shopping on EBAY website on my laptop when a window opened up promising £10 savings if I installed EBAY APP on my phone by scanning QR code.Did this.Then no £10 savings !!Any ideas, anyone?
Custom postage versus Simple Delivery
I am a Private seller. Up until ebay imposed the Simple Delivery method, I was auctioning 35mm colour slides of aircraft. I charged UK winners £1 for P&P but I am now forced to use Simple Delivery, my buyers have to pay up to £2.90 for a small thin e...
Simple Delivery
SIMPLE DELIVERY ISN'T SIMPLE - BRING BACK THE CUSTOM DELIVERY OPTION Why have they removed the Custom Option, this Simple Option isn't simple, it is restrictive and complicated.I had a parcel delivered by Evri it took a week when I send via the Post ...
Ebay seller suggestions
Selling:Selling: Tacwise 18G Series 25mm Brad nails for Staple Gun - Pack of 4000 I have 2 items on sale, 4000 off part boxes of 12mm TacWise staples and 25mm TacWise nails brad nails. Ebay are making listing improvement suggestions including add fre...
Simple delivery
I have RM tracked 48 £3.45 on all my items. There's no simple delivery on any of the items I have listed yet I have just sold one item tonight and postage has appeared as £2.94 Evri drop-off!How has that happened? I never use Evri as an option. I don...
Add another person's debit card
Can I purchase with my mom's debit card? Can I add a debit card with another person's name. Also I buy from ebay.com not ebay.co.uk does it make any difference when adding another person's debit card?
Retracting a bid
Someone has placed a bid and wants it retracting and only 1 hour left how do I do this please
Return to seller attempted 3 times
As a buyer I had to resort to ebay support where the case went in my favour. Return to seller for full refund. When tracking shows item delivered, ebay will send my refund. Currently delivery has been attempted three times with no success. I think th...
Price Changes Between Listing Page and Cart
Hi all, Private seller here, and I am noticing a strange behaviour where the buyer is able to purchase items for less than the Buy It Now pricing shown on the listing page!It’s a Buy It Now listing, there is no auction component. I want the total pri...
payouts on hold, total incompetence
There's probably not an answer to this anyone can give as ebay don't seem to show what rules they themselves follow.My account has had payouts blocked intermittently probably 5 or 6 times now. Each time I go through the slow verification process of I...
returning item to seller
I bought a couple of beach loungers last week. They arrived but are very uncomfortable on my shoulders and too heavy to carry. I have started a return but don't understand the process. Do I have to pack the items again as I threw the box away? What a...
postage
hi this new system of buyer having to combine the postage makes no sense. Any body else agree it was easier when the seller sent an invoice
Options Avaliable?
Morning all. I hope this finds you all well. In need of some community advise on options and weather i have to accept the outcome or any fighting hope of getting a better outcome. I purchased a refurbished high end toothbrush which came with warranty...
Unable to combine postage with simple delivery - BIG CON
Any know if the issue with combine postage with simply delivery has been fixed yet? Seems ebay know their are flaws with Simple delivery and not inclined to fix them
New eBay posting
What’s has happened to eBay. I’ve been a member since 2008. I’ve just tried to list and there stupid new policy on delivery is really unbelievable , I’ve always posted tracked 48 . Why can’t I now .sadly my time with eBay has come to an end
Seller keeps half your money after return
EBay said I was getting a full refund but seller only sent half the money back product was faulty
Postage Option
Advice please. I have just noticed Ebay seem to be offering buyer’s a postage option that I have not intentionally chosen. I offer free postage and my chosen method of posting is to use Royal Mail, Tracked 48. This is their second class service as op...
Postage
Hi all I have sold an item that I listed for collection only but someone has bought it and didn’t realise it was collection only.they have asked if I will post it and I have said yes…my question is how do I now set up postage on itmany thanks for any...
Resolved! Free listing not being used
Hi everyone, Just wondering why my free listings aren’t being used? I have 298 listings left, but they’re not being used for some reason. Any reason why this is? Thank you,Jamie.
Contact seller on item thats just ended and didnt sell. Happy to make offer via ebay.
Hi just missed making offer on item that didn't sell. Happy to go via eBay but as ended can't contact, any ideas?
Simple Delivery
Do we have to do the simple delivery? I want to send Comic 2nd class P&P at £1 85. eBay won't let me and are charging £2.70 simple delivery, I will not be able to sell it due to the high postage costs. Is there any other option...
Why does eBay earnings report data have missing postage labels data
When downloading eBay earnings report, why does most of my postage label data just have -- in the column.For example if I look at one of my transactions directly on ebay I can see that it is reporting earnings of £5.46 as it accounts for the £1.55 po...
Wont let me transfer my funds to my account
Its been 3 months iv been trying and trying and this app just randomly decides to say that i need verification or i need any type of license to prove my identityu and whenever i try adding a different bank card it always has the same name as the prev...
Returns in time, have receipt. Did not get a refund from the seller
Returns jacket in time, have receipt. Did not get a refund from the seller
Bidding
Have an issue with bidding...not sure if anyone else has experienced, if so...help please? This error message keeps popping up (even after refreshing browser)..any ideas as to how to resolve? Thanks
Resolved! Will I ever get my returned parcel back?
I'm based in the UK and used Royal Mail Tracked 48 for this order. The buyer purchased the item on the 2nd April and I posted it on the 4th. There were 2 failed delivery attempts to the buyers home address on the 7th and 8th, and the buyer messaged m...
Maserati ghibli alternator
I have paid for this item today and a receive a cutprious mail that the order cannot be found
Cancellation
I sold an item and the seller changed his mind. I declined his cancellation request by accident but now I can't actually cancel it at all. Any way round this?
Yodel lost delivery - how to claim
Yodel lost a parcel of mine, admitting they sent it to wrong address and haven't been able to recover. They're telling to contact packlink now for compensation etc. Is anyone familiar with this process?
uk to usa postage problems
Hi had a usa buyer wanting some vinyl i am selling, but he is told he cannot buy or bid, all my settings are fine. Is there a reason apart from ebay and daft rules ?? i remember the day this place was good......
Refund
Hello,I’ve recently had to request a refund which was accepted, I was sent a returns label and went to post office to send item back only to be told I need to arrange for it to be picked up amd I need to pay for it I contacted the seller who then tol...
Resolved! is there way to avoid simple delivery
in short i there a way to avoid simple delivery at the point of postage I've been using yodel a much cheaper option for my parcels but it's now been removed pricing has become so confusing i now need to work out buyer protection the higher postage co...
Refund request
Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...
How do I find unsold record history please
Trying to find unsold selling history please
NOT so simple delivery!!!!!!!!!!!!!!!
has anyone actually managed to book a evri pick up using the ebay so called simple delivery, it keeps saying l can only print a label for evri but l have to drop the parcel off at an evri drop off shop, which is not possible as l am disabled, this is...
Sold item needed address change
Hello e Bayers When i sold an item buyer realised she had given old address for prepaid / printed eBay address label I used hand written label to her new correct addressAs no label was printed shows that item has not been dispatched nor receivedStill...
ebay restriction 3005
Can someone tell me what this restriction means please? 3005?
Unable to send offers! Box to send is all greyed out !! Should be in bold blue !! 3days now
Unable to send offers!! Box to send is all greyed out ! Should be bold blue to send !! 3 days now !!
Selling algorithm has become a joke!
Greetings, I posted a sale for an old Soviet lens as spare or repair. This lens has a problem but can be repaired and as part of the listing information I listed a link to a thread on the Rangefinder forum where it was discussed what was wrong with t...
Stolen item being sold on eBay
Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!
Refund not received, since the gift card i used for payment is expired
I paid for a product on 23-Jun using tremendous gift card. The seller initiated a refund on 3-Jul since the product didn't get delivered. Unfortunately my gift card expired in between 30-Jun How could I get a refund now?
suspicious ebayer
Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...
Seller unresponsive
Has anyone else had trouble with getting a reply ? I have tried email telephone and messaging but with no response. I have even tried another box from the same business but still no answer
Stupid
I've got an item I paid £1300 for when I try to sell it with a buy it now its comparing it to older cheaper stuff and won't let me go above £144.43 I've been going round in circles for hours first it was £28.37 now this 勞勞勞勞勞勞
Original For Samsung Galaxy Z Fold5 SM-F946 LCD Display Screen Touch Digitizer
I am writing to express my dissatisfaction regarding my recent purchase. I ordered a new screen, but instead, I received an old screen. After returning the incorrect item, I was sent a screen for a completely different device.This situation is highly...
Opting out of Simple De;livery
I sell books mainly in the £1-£4 range which I have previously posted as 'large letters'. ebay have changed the listings to Simple Delivery and with Buyer Protection making them unsaleable. How do I over-ride the Simple Delivery for all such items, p...
Unsold history
How do I find unsold history please
Adding Features
Hello! I am having issues with adding features to products. For instance, an item with multiple colors and sizes, it doesn’t give me an option to add. I have watched YouTube videos and done everything, still no way. I need help please.
Resolved! Sent two items in one package - won't be able to get funds from the other, what should I do?
Hi, so recently I had one buyer purchase two items off of me, prior to simple delivery's introduction this caused no issues as I'd get the funds anyways, but now I can't get those funds because it's still saying the item is pending delivery but I can...
Received offers
How confusing it is now when you receive an offer, when you accept they deduct the buyer protection do you end up with less than offered. How is this right
Refund for product not received
Good morning, I purchased an item on eBay. the seller contacted me to say that the item was not longer available.eBay have taken my money, but not passed this onto the seller, as I have been in contact with them and they have not dispatched the item....
Tracking i can't add
I sold a item and was unable to do a prepaid label as the address was to long so i done it through evri I messaged the buyer through ebay with tracking details the items has arrived and positive feedback left but I have been unable to add tracking so...
Issue while connecting my account for payout
Hi there, I'm converting my account into a seller, but there is an error has occurred while processing the application that something went wrong while connecting my account for payout. So, what should I do now?
Order Never Received No Refund from seller
Ive bougt towing bar from Poland. Delivery was planned very quickly by UPS .From very begining in a system was error asking for correct address, straight away Ive contacted seller. no help.Two days ups system was asking for correct address. Ive spent...
Payouts
Hi I made an order of £7 the item has been delivered but my eBay balance is showing 0.16p and I cannot contact anyone to find out why
