Item not as described

[its_on_sale_shop]

Hello recently i received a email from ebay that i am high rate items not as decribed the problem is not that my items  are not as described but the buyers for diferent reasons(dont like,change their mind,find cheaper,etc) are able to open return only by the option item not as described what can i do with the thankyou

 

[jckl1957]

Your stars for the item description are quite low and most of your negative and neutral feedback is about the condition of the items you sell.

I think, rather than saying your buyers are dishonest (some of them may be, but I would think a lot of the returns are genuine), you should improve your quality control, make sure your descriptions are honest and point out any faults, and give all items a final check and clean before you send them out.

Maybe list items as 'good' rather than 'very good' and actually write a sentence in the description for each item rather than just using a copy and paste generic description.