Member To Member Support

eu gsp

hi a while ago I turned off gsp to eu. I'm now wanting to turn it back on but can't work out how to do it any help would be great cheers Andy

Item damaged when sent by global shipping help

Hi i sold an art screenprint through the global shipping, between gsp base and buyer the tube has been crushed damaging the print inside. Seller has asked for refund stating damaged item, which is fair enough but i cant find any way to notify ebay it...

GSP - Buyer having issues

Hi So a buyer from Singapore is trying to purchase an item off me via GSP programme however he is having address errors and issues every time he inputs details to purchase I’ve checked all settings for excluded countries etc and all of it is correct ...

GSP Isent a chainsaw vintage

chainsaw got nicked confiscated ? where do they sell this stuff ? and where dose it go poor buyer thinks its me ? vintage chainsaw jonsereds racket xd

Resolved! Buyer has a month to return the purchased item but return label expires in 7 days

We're based in London, UK. Sold an item to USA via ebay's global shipping program. The buyer says the item is defective. We want the item sent back to us.As far as I know ebay pays for international postage from seller's oversees address to GSP, Unit...

GSP and what is an abusive mail?

Hello, a couple of things I need a bit of advice on please: I sold a glass item to the States which arrived broken (and I accept that it did), received an 1800 word angry message from buyer demanding I refund him including the GSP fee, I declined and...

Global shipping return

Recently sold a used for restoration violin to a chap in the USA via the global shipping hub and a week after receiving it he says it has a small crack and is not fit for purpose this is after trying to tune it and breaking one of the strings return ...

EVRI says parcel delivered to GSP but eBay not updated

Hi, I posted an item around a week ago with EVRI to the eBay GSP - the item via the EVRI tracking number says it was delivered on the 26th March but the eBay GSP tracking number still hasn't updated from the original shipping label created message. W...

How Can I Get My eBay Account Reinstated?

Hi everyone, I’m hoping for some guidance on getting my eBay account reinstated. Unfortunately, it was suspended or restricted, and I’m not entirely sure why. I’ve already tried reaching out to eBay Support but haven’t had much luck yet. Has anyone b...

Resolved! eBay holding funds but not my fault!

I sold an item back in October '24 via the Global Shipping Programme. The item arrived at the GSP address - Royal Mail tracked but the buyer (who is in Australia) is claiming that they never received the item. eBay are now withholding £36 of my funds...

Will Northern Ireland now be included in Global shipping after April?

Will Northern Ireland now be included in Global shipping after April? With the new customs forms to complete we may decide not to sell there, which is a shame as it's a huge biking community

Address fault

I received an order, clicked on it and the order asked me to send to an address in England. I did so. I then discover that the buyer lives in the United States. I went back to check the order and there is a part that says 'show recipient address', I ...

Problems with global shipping service

Hi, I am having issues with their global shipping Global shipping service. I have a buyer in America who is being told I do not ship to his location. I managed to contact support on Monday who told me there was a global issue (see chat below) and it ...

GSP

When sending internationally my sales normally come up GSP but on this occasion it didn't. A buyer from Mexico has requested an invoice to avoid import charges. Can I just send him an invoice using international tracking via Royal Mail or should it g...

Contact GSP missing item

Morning, I recently sold an item and as the buyer was overseas, it then went via GSP. The item was posted to GSP in the UK and according to the tracking it has been delivered there. The buyer is yet to receive the item so I need to chase it. How do I...

Global Shipping issues.

Good morning. I posted a parcel to the Germany in 10th of March 2025Sold: 7 MarBuyer paid: 7 Mar Item number: 267180394122Item number: 267180394472In 12th of March it was in UK hub. And I can't understand what happened next. The system shows next:Lic...

GSP

I've been using GSP for my overseas orders, and, prior to the recent changes (buyer protection fees added) it worked well. When an item sold, eBay generated an invoice, adding the GSP charge. Now, when I sell an item to an overseas buyer, eBay asks m...

Royal Mail not able to scan for UK Global Shipping Program collection address

Hello. When seller has multiple parcels to go to UK global shipping program collection address in one go, Royal Mail has problems with scanning from the second item onwards. This is because Royal Mail system flags as redundant scanning when it has th...

Someone wants to buy my item from chile

How do I sell an item to someone in Chile because of try to select Latin America and it's still won't let me everything so difficult

Buyers are not seeing GSP Shipping prices on my listings

As above, I have the GSP box ticked in the postage profile and also enrolled in GSP but none of my listings showing GSP shipping to buyers - have a customer from Singapore asking to buy an item but can't see the Shipping costs, just says contact sell...

GSP sale

I have sold three items to an overseas buyer. I put these into one package for him and charged him the correct postage to the UK hub. He has paid, but unfortunately I chose Royal Mail International Standard to go direct to the buyer in error. I haven...

Resolved! Global shippiong program ebay errror

I sold an item and she can't pay because she keeps getting messages from ebay that i don't send to Spain! Not only was this on GSP, but we cancelled the sale and i put a brand new listing on (not a relist) and triple checked GSP was available and the...

EBay selling to America from Uk

Hi there, I am from the UK and have several items listed for global shipping but I notice that they are showing in other international eBay pages. The problem seems to be specific toebay.com and eBay.ca i can see them in other countries listings such...

False claim from buyer

Hi all. I sold a slightly pricey item via GSP to a buyer overseas. She received it, and claimed she got the wrong size. She took a picture to make her point, whereas I'm sure I sold her the correct size. I only had one item, which was exactly the one...

Artists oil paint

Hi. I have just sold 2 tubes of oil paint to a guy in Belgium. I am in the UK. The tubes are 37ml each and are 'Phthalo Green'. This is a non toxic paint. Can I post through Ebay GSP?? I can't find a definitive yes or no.!! TIA.

Lichfield Hub GSP

I am not sure if I am on the right forum as this is my first attempt!I would like to make sellers aware of sending via Global Shipping which I have used for many years but now have a problem sending that way.I always, like many others, get my label v...

GSP tracking not updating after being received at hub.

There seems to be an issue with GPS tracking. The item has been received at the hub and then nothing. I have never had this issue previously, is anyone else having the same issues? I'm wondering whether to switch global shipping off for the time bein...

UK-UK parcel stuck in Global Shipping Hub

I sent a parcel to a UK buyer on the 14th of Feb and posted through eBay, but for some reason it went through the Global shipping program. It was delivered to the Global shipping hub on the 17th but i have no more information and the buyer is underst...

Global shipping, buyer from Portugal unable to bid

Hi. I have item listed and potential buyer from Portugal is unable to submit bid, global shipping proggrame is on an his country on the list where I can post. Any ideas??? Thanks

Issue with Tracking via Global Shipping Programme

Hello, I have an issue with tracking shipments sent via the Global Shipping Programme. The parcels have been delivered to the eBay HUB (GSP, Unit 3 Dove CL, Fradley Pk, LICHFIELD), as confirmed by EVRi tracking. However, on eBay, the shipments are st...

eBay Global Shipping Program Removed for Private Sellers?

Hi everyone Buyer in Alaska wishes to purchase £1000 item from me. No matter what I do, I cannot get eBay GSP to show on the listing! I'm enrolled in GSP, USA is included as postage location, but in place of GSP badge and price, its just showing " Wi...

gsp

hi I have used gsp for a long time with no problems but have just sold soft toys to france and instead of gsp I am faced with a list of shipping options that I dont use also I used to be able to change country on my items to check postage I can no lo...

Global Shipping Program not working glitch

Hi, a buyer in France is trying to buy an item from me, I have turned on the global shipping on that item. But strangely he is getting the message that I don't ship to his location when he tries to buy it. Any workarounds to enable him to buy via GSP...

GSP delayed payment

My parcel was tracked to the UK hub 10 days ago but I haven't received any funds yet and can't seem to speak to a human at eBay.

GSP

Hi I've sold three items and they have been sent to the GSP depot , The tracking has verified this , but I still haven't been paid . I thought that once an item had reached the depot then the funds would be released . Am I wrong ? Any advice would be...

Funds pending, awaiting delivery.

Does one need to make contact with Ebay to be paid every time an item sent via GSP, that was sent tracked by RM but had no tracking updates by RM, that has now arrived in USA according to GSP tracking and will to be delivered to customer soon?Item sh...

Non payment after reaching GSP HUB

Since the payment terms I sold an item using the GSP, item was sent tracked, GSP received the parcel next day, sent me a notification and updated progress, this is the point (or two days later) I should of received funds, but did not.I’ve followed tr...

GSP issue

Hi So a buyer purchased a pair sneakers from me and it was shipped with a DPD label provided by eBay however the item has now been lost at the final delivery station by DPD it never made it to Lichfield i cannot for the life of me find any way to con...

Buyer protection fee

Won’t be selling anymore items after the ones listed have been sold. The Buyer Protection Fee is BS and EBay are holding funds for items that have been delivered and feedback left by buyers. Shame, but here we are.

Global Shipping Service

Has anyone else had issues with Royal Mail Midlands North West Hub? Parcels sent to ebay's GSP seem to go through there to be delivered to them. My parcel has been there for a week. Royal Mail don't care until its been 10 days and then I guess it wil...

Issue with global shipping programme

I’ve sent a package which was signed for and received at the hub, but several days later has still not been sent on to the customer. They have received confirmation of delivery to the hub, and are understandably concerned. Package has been at the hub...

Resolved! Mixed up two labels and sent items to the wrong buyers

Hi, I posted two items a kimono and a kaftan that were shipped out on the same day and mixed up the labels. This is the first time I have done this after 600 sales and feel mortified. But I realize this is a common error.One item has been posted thro...

Issues with Global Shipping Program Not Being Used on Recent Sales

Hi everyone,I've been using eBay's Global Shipping Program (GSP) for a while now without any issues. However, recently, I’ve noticed that some of my international sales are not going through GSP, even though I haven't changed my settings. Instead, I’...

pitney bowes

I sent an item to gsp center on 3/2/25 via Evri, it was signed for on 4/2/25, it is now 10/2/25 and I have had no update is this normal?

Sending to Peuto Rico?

Morning I have recently sold an item to a buyer in Peuto Rico but when they have tried to pay, it says that I don’t send to their country, my GSP is set to eBay’s recommendation, so does anyone know if I should aim to cancel the order or proceed some...

GSP $90 postage cost

Hi, i just had a buyer message me about being quoted $90 usd for sending an item through GSP that should only cost a few dollars as item is under 100g. Something wrong with ebay today ?

Problems with high Global Shipping costs to USA - widespread problem - reported to ebay

To all - to make you aware there is currently an issue with extortionate GSP costs (which includes taxes) from the UK to the USA - I have reported it this morning and they have confirmed the issue is widespread and they are currently investigating. T...

How to deal with refunds after item enters Global Shipping Programme and then goes missing?

I recently sold a camera in the UK to a US buyer, who was using the Global Shipping Programme. The camera reached the global depot in the UK no problem, and the tracking shows it arriving in the US, but has gone cold since. After two weeks waiting pa...

Resolved! Can I drop my parcel off at a GSP hub?

Just wondering if anyone has done this? I've sold an item through the GSP and the hub is quite close by. Is it possible to just drop the item off to the address on the shipping label, rather than paying for postage? Also, if I do this I would need to...

Sending via GSP, I did something silly!

Hi there - I don't know how I stupidly just wrote this person's name and the GSP address on a parcel, as if it was the buyer's home. In the package was literally the item and nothing else.I know that it was delivered to GSP through Royal Mail trackin...

Resolved! GSP

If sending an item say £100 on the GSP. Can you or should you send it recorded to the uk domestic shipping hub?

Global Shipping Programme selected but not visible

Hi I have item number 146348016981, I have selected to use international shipping via the eBay Global Shipping Programme but it doesn't appear to be showing on the actual item . My other items are giving the option to post internationally to buyers a...

I sent an item via Global Shipping Programme and the buyer didn't receive it

Hello,I sent an item on 25th of December via Global Shipping Programme.Royal Mail delivered it to the PIB sorting centre, they've updated the tracking number and it shows in their tracking service that the item was shipped to the destination on 3rd o...

Global shipping program

I've just had someone buy a gold ring through the global shipping program. The ring itself is 9 Ct Gold Rutilated Quartz & Diamond Ring.I can't find a clear answer anywhere as to whether we can send gold rings with gems and diamonds in to the US from...

Global Shipping Program

I'm in the UK and trying to buy a car part from a seller in the USA. The Global Shipping Program (GSP) list of countries does not include the UK, so I can't purchase it. The part is a Body Control Module (BCM) for a 2007 Jaguar XK. Why won't the GSP ...

Sending a new car part from UK to Australia

I have some car parts listed in the UK with the Global Shipping Programme flag enabled, but a potential buyer in Australia is telling me that the listing says "May not post to Australia". He does have the option to bid, but obviously doesn't want to ...

Payment times for GSP sales

With the new payment schedule coming in on February 6th, I've sold a handful of GSP sales, but I'm now wondering when I can expect payment for these sales. Will it be two days after it's been delivered to the shipping hup, or two days after delivery ...

Resolved! GSP

Sold an item that has arrived damaged through the GSP. Buyer wants a refund. As a seller I understand that the item is covered against damage and I should not refund. eBay telling me to take action immediately as it's been over a week but when I go t...

GSP Liquidated stock auction

Where do GSP Auction their liquidated items?

Buyer in Italy will not accept delivery

I have sold an item to a buyer in Italy on 5th December via ebay global shipping. According to tracking the courier has tried to deliver to him thirteen times and counting and left two notes. He has now issued a refund request saying he does not know...

Resolved! The New Rules and Global Shipping Service

At the moment about half of the items I send abroad go via Royal Mail Tracked, the other half by Royal Mail Standard. The items I send by the standard service are usually low-value, and when the rules change I will probably have to switch to using th...

International shipping

I need help. The seller (located in Czech) and I (located in the USA) have been in contact over an item but have never used eBay before, so I have a couple questions. 1) can someone from Czech ship to the USA through eBay? 2) do they need to apply or...

Global Shipping Program Query

I have recently been selling a number of similar items (collectible soft toys) and printing out 'in post locker' postage labels for them, and sending them this way. I have not really paid much attention to the buyers addresses. It has only now come t...

Selling via GSP

I've been selling to buyers outside the UK using the GSP for several years, and I have various items listed right now with GSP enabled - but a buyer in the US reports that when he tries to place a bid he gets a message that "sales to the USA are bloc...

ebay global shipping program

I sold an item to someone in Japan, they have asked me not to send by Ebay Global shipping and state that item may be confiscated and i will have to refund the buyer and i will not receive the item back. Is this correct ? Has anyone faced this proble...

can i stop global shipping programme posting to the EU

As the new General product safety regulations are coming into effect on the 13th December i want to stop shipping to the EU? i sell vintage ceramics, and very few fall into the antiques range and it is simply not feasible for me to find all the infor...

Global shipping

I sold an item to America via Global shipping and it arrived damaged, how do I refund the buyer without me having to pay it back as I should be covered through GSP ?? Thanks

GPSR

I am thinking that like a lot of sellers who sell to the EU have been waiting to see what happens with the new GSPR regulations. I was told by Ebay that unless I could provide all of the required information I would no longer be allowed to sell to th...

I sold a car radio to US via GSP.

Tracking shows it was dispatched to US, airline had landed etc but since then no updates. Over a month since it was sent. Surely it shouldnt tak that long? Can anyone advise how I can find out what the heck is happening? The funds are on hold and I'd...

How do I edit a listing to add size and weight to enable global shipping GSP?

Hi. I am trying to use the GSP and my buyer in Italy says GSP won't ship there ( I have enabled GSP in my profile and it should be fine) . I believe it may be because my listing has not got size and weight on it but I now can't see how to add that. I...

Global shipping

Sent a parcel but it somehow ended up on the global shipping even though it was bound for a uk address when will it arrive ?

Global shipping programme buyer claims item not as described

HelloI have been an ebay seller for 20 years and I am now not selling anything compared to what i used to. I think everyone are using other platforms and I am sick of ebay protecting buyers and not helping sellers.I am trying to get an answer from eb...

GSP

Is the address for global shipping Gsp, Unit3, Dove Cl, Fradley Pk ?

GSP to China

I have an offer from a buyer in China. Has anyone experienced sending objects via GSP to China please?

GPSR - Manufacturer info available to buyer?

i see other threads regarding GPSR - luckily most of my item are manufacturered in the EU so i have a question. If i upload the 'Product manufacturer' will the customer see this? of course i do not want to share where i source my products otherwise t...

I can't revise my posting to enter GSP option -why ?

I've tried to revise my listing as I forgot to put the option of GSP as an option , but it won't let me do this despite Ebay reminding me that I haven't chosen this option. Every time I try there's a red reminder at the top of the page. I have sent m...

overseas combined postage

An overseas buyer is interested in buying five items from me but is asking for combined postage.I know how to organise this in the U.K., but how does this work with the GSP, please?Mike

return item uk to spain

Hi everyone, I'm looking for some advice please. I recently bought an expensive item from Spain. Unfortunately it had some visible damage that hadn't been mentionad. The seller has agreed to accept the return and I am awaiting their shipping UPS labe...

Help get a buyer their eBay Global Shipping Programme costs refunded, after seller imitated refund

Hi eBay community, hoping someone can help with a frustrating situation that I need to resolve as soon as possible, any help appreciated. There appears to be no way of contacting eBay to help with this issue, it doesn’t fall under any category when u...

Trying to add GSP to one item

Since Brexit I've given up selling abroad. I've had an enquiry from someone in America, who wants one of my very niche items. I've listed it for about £6, but it's been sitting here for 5 years, so I'm glad it's found a new home and will be useful. I...

Buying

I'm trying to buy an item from America but it won't let me as the uk isn't listed on eBay global shipping program

Global Shipping Hub - Parcel delivered - Parcel delayed - Item not received case opened

Sent a parcel to ebay global shipping hub but now delayed at hub and item not received case opened by buyer. Parcel tracking below, ebay is witholding funds - Any suggestions?1. Wed 16 Oct6:54amException: UndeliverableLICHFIELD, STAFFORDSHIRE WS13 8U...

Northern Ireland GPRS issues

OK, so ebay havent a clue regarding these GPRS regulations. They are saying now, that because i live, and work and operate my ebay businesses in Northern Ireland i have to update all my 13000 products with nonsense that if i wish to sell to my fellow...

How do I view what items are and are not on eBay UK GSP Global Shipping Program

Hi AllIs is possible to see what items are and are not on the UK GSP program?Apart from trolling every listed item?I have some items that are eligible and some that are not so I need to be sure none have slipped through the net.Well one has to be hon...

Overseas buyers:

Are overseas buyers automatically informed of the high postal charges to their particular country before bidding for an item?And if they wish to buy more than one item, I realise that I can combine postage to the Lichfield depot for these, but does e...

How do I view what items are and are not on eBay UK GSP Global Shipping Program

Hi AllIs is possible to see what items are and are not on the UK GSP program?Apart from trolling every listed item?I have some items that are eligible and some that are not so I need to be sure none have slipped through the net.Well one has to be hon...

Refund issued without checking the case properly

Sold an item via eBay GSP to US. A week after received the item buyer made a case item not as described in listing which was a false claim. Then eBay asked me to send return postage which I did not agreed because it will cost me more and from my side...

GSP combined shipping

I have a buyer from the US who wants to buy two items from me through gsp and combine shipping. I can't seem to get a simple answer as to how to do this or if it's possible. Ebay has said in recent posts that they have made it possible due to high de...

Incorrect Item Sent Via GSP

Hi everyone, I recently shipped a book through eBay's Global Shipping Program but mistakenly sent a signed edition that was more valuable than the one the buyer originally purchased. The buyer is also claiming that the book arrived damaged, although ...

Resolved! International GSP Return / Refund advice

I recently sold a used VCR unit on the GSP to a customer in the USA. The item was fully tested prior to dispatch, with it working absolutely fine. The buyer contacted me today stating that after a couple hours use the VCR has developed a fault where ...

GSP Philippines

I have a buyer in the Philippines who wants to buy a collection of Warhammer figures from me. He says that there is no price for postage, despite item listed using gsp. I checked the listing and on the "Posts to" list the Philippines are not on it bu...

Global shipping programme

We are business sellers who mainly list in the pottery porcelain and glass category. We are enrolled in the GSP program recently most if not all of our listings are being excluded from global shipping. To be clear, items that were listed 3 months ago...

Shipping problem GSP

I bought a rare classic car part from the US, which was shipped to me via the GSP (or whatever passes for that now). It sat in a post office in the US for a couple of weeks, with Asendia tracking being pretty useless. Now Asendia have given it a UK R...

Posting to GSP packing

I have several items to go the GSP. After packing each item, labelling them etc, Is it acceptable to then put the items into another box, saving on postage. I would of course label the exterior box to indicate there are multiple packaged inside.

Resolved! GSP and selling with Free Postgae in the UK

Hi,Would be interested to learn if I'm selling/listing with Free Postage, how this affects items sold abroad and shipped through the GSP.i.e. Am I expected to cover Postage costs throughout, or does my resposibility for Postage stop once my sold item...

Postage saying £6.99 whatever i choose

Hi evertime I list an item if I choose free postage or £3.99 when I look at the listing its saying £6.99 charge to the customer never had this problem before any ideas what I am doing wrong please