So far four items sent on the day they bought 26th May. Evri says that these items are delayed but no further explanation or revised delivery date. Sellers now asking for a refund. The sellers have all the information re the sales and I have been in ...
I bought an item on the 19th of may it hasn't turned up, now when I try to find it, it says this has been removed for a policy violation. The sender has shut down. How do I get my money back. It's nuts eBay shuts it down then I have to wait, what are...
I bought a tablet for my daughter. The item delayed so I told the seller to cancel the order because I would be travelling. The seller never responded to my messages. I received a message that the item had been delivered while I was on holiday. When ...
I bought an item: Nothing was received by me yet. Plese HELP Leather Airgun Piston Washer Order number: 15-14574-57544 Seller ID: Quantity: 1 Request ID: 5379869359 Request opened: 20 May 2026
I recently bought something, this bit was fine, the delivery company left it on the floor outside a commercial building and it's vanished. I opened a case and eBay closed it as there was "proof of delivery" even though I told them a commercial estate...
Hi I sold an item but I didint realise until a month later when the buyer asked where the item was , she said she’s had a small amount refunded but not the whole amount , I contacted her and she’s wanting me to post the item to her now I’m not sure w...
Hello,I am contacting you regarding my order (£49.99) which has not arrived yet. The tracking information has not been updated for some time.Please can you check the status and let me know when I can expect delivery?If I do not receive a response or ...
Ebay is not allowing me to bid or add items to my watch list when logged into my account!
Hi please can someone help, my buyer went to the shop where her order arrived but the shop keeper wont release the package as he says he cannot scan it out as the label is damaged. what can i do to help?
Some how I have left feedback for a seller before the item has been delivered. I would like to remove it and strt again once the item has been delivered. How would I go about this ? Thanks in advance.
I won an auction today for a low price, no other bidders. The seller contacted me and said they'd forgotten they'd already sold it on Vinted. eBay are asking me to pay for the item. I don't want to appear eBay, to have not paid, so what's the best th...
The seller cancelled the sale yesterday saying that the 'new unopened' product was faulty. This was minutes after I made the winning bid in the auction and paid for it immediately. Only one item and it has now been relisted for auction using the same...
HI there - I ordered an item last November- there were many delays and in the end the PO returned to seller who promised to refund when it arrived but never did. When I tried to chase them they simply stopped responding . Most of their feedback is go...
25-13184-597165359811762This is a case where i was signed up to ebays autotracking of the item from the item sold to being posted to arriving with carrier which they choose and then on to the buyer system and there was proof of the item arriving with...
Hi - i purchased an item and the noticed the listing photographs were for a model different from the listing as described. The item had already been dispatched, but not delivered. I advised the Seller of the error. The seller then told me not to pick...
I bought an item 16 days ago, it hasn't arrived, although the seller page says it has been sent. I bought it as a guest. I cannot find anyway to contact e bay or the seller and I have no idea of what name I used as a guest[ I have tried all of the ob...
Hi I sold an item on ebay the buyer paid, so I downloaded a prepaid label for Evri and sent it off the buyer contacted me to say the item had not been delivered it turns out that the address on the prepaid label is wrong, the tracking number belongs ...
I Purchased 2 items from a seller and only 1 has arrived in the box although ebay is saying both items have been delivered. When I have tried to say an item is missing it says I have to wait a couple of days as it could still be on the way. How is th...
so i have received an email stating my items not received rate is now high. the thing is i send everything immediately with royal mail mostly second class large letter untracked if under £20 and royal mail have been awful recently for both losing my ...
Hi all purchased an £180 item from Germany and ebay item update is down as delivered today ay 11:14 am but in fact not recieved and upon checking the more detailed tracking series of events on its journey the tracking states picked up today at 11:14 ...
Can’t get in touch with seller past the time frame for return
Purchased item does not appear on my purchase history not arrived
Ordered a car light that came damaged, i refused it and sent it back then and there.Contacted the seller and said id refused it.They said thats fine we have a 30 money back policy.I applied to get a refund through e bay they Then proceeded to say to ...
A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything...
I’ve purchased an item, it was delayed in “simple delivery” with Envi. I made a request and eBay cased it and finally it was progressed to delivery to my click and collect place but on the day it was due the item had been sent back to seller. Which e...
So I purchased an item and it was delivered to the wrong address. I have raised an issue with eBay and they have closed the case as the tracking info says it was delivered. The address on the tracking info is for a house about a kilometer away and I ...
Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how...
Little surprised at how totally uninterested eBay are when a seller has strung an issue out to pass the 30 days without ever seeming to have any intention of sending an item they've been paid for.I don't like to hassle genuine personal sellers, so wh...
I have been sent a empty package posted thru my letterbox the item i ordeted would not fit thru my letterbox in the first place its big this is didgusting behaviour
Hi I checked all footage from my cctv. nobody came for delivery at that day even i asked my neighbour also. I have got only notification for delivered.How can I get my parcel or my money back Please I need help. Thank you
How can i resolve this. the seller near shipped the item. tracking info was given, though it shows that they never made the drop off. no refund given by seller and not answering messages thanks in advanceRoss
ITEM CANCELED ON 14 TH MAY TODAY IS 26TH ITEM NOT RECEIVED.PLEASE ISSUE REFUND ASAP
I sold & posted an item. The tracking information was received, but since 19th of May the status has not moved from ‘processing at our hub’ with Evri. The buyer has understandably reached out, but I’m not sure there’s anything I can do to help? I’ve ...
I purchased a Dyson hoover of a member. He has messaged me since saying his account. Has been banned and if I want to still buy then he’s given his phone number and I can transfer the funds to him and then he’ll post. ive put a request to cancel orde...
Hi I’ve brought 3 tins of Pumpkin purée on the 9th of May it still hasn’t arrived and the seller won’t respond to any of my messages or refund back my money! I’m not happy
my medical order never turned up, i sent numerous mssgs to seller, not a single reply. no refund. cannot contact ebay. what can i do? hey got my money, i have wasted a lot of time when i am ill. i wonder if the seller has met with a serious situation...
Hi everyone - I sold an item on 9 April and despatched it through Evri. This item was received by Evri on 9 April at 11.57am, and sorted at the sender’s local Evri depot in MK40 on 9 April at 2.37pm. The item never arrived with the purchaser , and to...
i ordered a an item , paid for it ,was sent out for delivery via yodel. Keeps saying we got it and as of now still says in transit. can anyone help
My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.
What to do when parcelforce says they have delivered your parcel, and they haven't, and they have no photographic evidence
Hello, Any help appreciated: I bought a book on 10/04/26. It should have been posted 2 days after delivery according to details. After 14 days I contacted seller to ask where the item was with no response. I then tried to cancel the order to get my m...
a sold item was not delivered by the post office, i was paid by ebay, a refund to purchaser was issued, do i have to comtact post office to claim compensation
I got an email to say my item was delivered, but I haven't got it and the tracking shows that Evri have delivered it to the wrong place. How do I contact ebay about it? Every time I try it says it might still be on its way and I have to wait another ...
The item I bought and paid for was not posted so I opened an 'Item Not Received' request. The seller replied, saying that the item had already been sold so I closed the request in order to request a full refund. However, this no longer seems to be po...
I sold an item and I sent it on the 5th May. They have not got it yet and requested a refund, which to be fair I would of done the same. But how do I go about it, I have no item or payment. Trying to get through to someone on ebay but I am struggling...
i bought a laptop from this seller on the 14th, received no tracking/postage details after the 2 business days, waited until the 20th until putting in a refund request and 2 (out of the 3 given) days later still not so much as even a message explaini...
As usual, cannot get to speak to a real person at Ebay. A Parcel was lost after despatch from Royal Mail's Lichfield international post hub . Do I refund the buyer or do they, and who should do it first?
I’ve bought an item as a guest (but I do have an account). Seller hadn’t sent item and it’s way past expected deliver date. Seller wont respond. How do I get help. When I try to get help via the chat, it keeps saying it can’t find the order but that’...
I ordered some Pokemon Cards that were a pre-release from the Pokemon Centre that someone had obviously ordered and sold on. A lot of people do this, it's very common. I ordered back in December, to be officially released in April. The seller has 100...
Bought a small item from a seller the other day. Got a message from eBay this morning and also from Royal Mail saying that I had an item ready for collection. I was puzzled by this as I hadn't specified anything I've bought recently for collection fr...
I purchased an item on the 8th of May, its today the 21st of May and my item hasn't even arrived, no tracking details, no nothing, I opened a request to wait for this item, but yesterday I thought to just refund my money, but then I closed the case a...
hi I’m in the UK and I recently sold an item to a buyer in Italy. The item was sent via the global shipping program. The eBay tracking shows that the courier delivered the item to the global shipping hub but the buyer says it has not been delivered. ...
Item not received and seller has issued only a partialrefund stating eBay have deducted fees?
I bought a watchstrap. It broke after a few days.i reported it to the seller and was informed that I would receive a replacement. I have not received it
A seller posted a computer system and it was expected to be picked up at the post office.The courier tracker, EVRI, pretty much stayed on the "on the way" status every time I checked but the Ebay tracker eventually showed it was ready to pick up.In r...
There's no response from the seller and no pick up address supplied. I have paid for it
Global shipping item sent by me but stuck in customs in New Zealand...2 weeks ago I could contact Ebay directly to look at this, but NOW only options I get are...1. contact buyer2. add more tracking3. Give refundI don't want to give refund when I am ...
I left negative feedback for a seller. I had bought an expensive item from them, paid immediately, got (automated) positive feedback from them, plus an enthusiastic (automated) ‘You got it!’ message. Two days later, they sent me a message saying the ...
I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...
Hi,I have bought 2 separate items from the same seller, I have not received, and he has now deleted his ebay account so I have been scammed. Delivery date for the items is the 26th of this month so can’t put a case in until that date. When I know I h...
I would appreciate some advice regarding a difficult experience I recently had as a seller on eBay UK.I sold a mini fridge, but after the purchase I discovered that the courier services available to me would not accept the item for delivery due to th...
Good afternoon,I purchased an item from you on May 3rd, and it was supposed to be delivered on May 6th. However, for some reason, the item has still not been delivered.Could you please let me know the reason for the delay? The order has already been ...
I ordered a card the other week and when a package arrived it had been opened and there was nothing inside. It was only a cheap card around 4 quid, I messaged the seller immediately to see if there was anything they could do on their side as i've not...
Hi My tray of rings that I bought from a seller, was returned to the seller and he never resent them. I have just been on his page and seen the exact tray of rings this wasn't a cheap item it was £273'00 plus postage I feel like I have been robbed an...
So how hard can it be? item not sent/delivered/recvd, but Ebay, and the seller are not answering. Its so hard to find out how to get my money back. No one is listening to me. How do i get Ebay to investigate?
Please help me i have ordered today with wrong address can i change it
I purchased a mobile phone on ebay for £99.95 on the 8th May but have not received the phone I checked out as a day guest as I had lost my login details. The note on my bank statement is O*23-14589-36470 does this help me find the seller. ThanksSteph...
Parcel returned to sender recipient at the shop refused delivery so I couldn't pick it up
Hi ive purchased a mountain bike. Buy it now price. Ive messaged seller to arrange collection and have had no responce for 4 days... Can anyone help?
I have purchased an item but the seller is now saying they can no longer send the item . It states the item has been sent but the seller is saying they have not sent it . How can I cancel and get my refund
This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...
ORDER NUMBER 05.14643.41453 CANCELED SAME DAY PURCHASED THEM 14.-05.2026 SELLER IGNORING ALL THE MESSAGES IVE SENT ASKING TO REFUND ALL MY MONEY ASAP BK INTO MY BANK...STILL NOTHING AT ALL.ITEMS NOT WANTED AT ALL.AND NOT DISPSATCHED,AND IM VERY ILL F...
Hi, I sent a package(buyer paid for postage) Royal Mail tracked 48. Item arrived at Hounslow distribution centre 4 days ago and hasn’t moved since. Called Royal Mail and they said” if it hasn’t been delivered by Monday presume it’s lost and make a cl...
I placed an order, didn't notice my eBay address details were my previous address. After waiting in and getting a notification it was undelivered, returning to sender, I tried to redirect but had no joy. I understand that I'm not the royal mail custo...
I purchased an item a few days ago from a seller for 130+ GBP the postage and postal method was part of the listing so I thought it would be a straightforward purchase. The seller waited a day or two then decided to send it via special delivery imply...
some one have any suggestions. i have an item that is overdue. i opened and overdue and spoke to the seller. the seller then sent the parcel with a tracking number, but ebay have given me a refund when i didnt want one .
A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...
I have not received my the i purchased from a certain seller the tracking number he gave me just shows in one place for 2 weeks now when i contacted the seller always replies that the parcel is no longer with me contact Royal Mail.Ni my question is t...
I wanted to buy a PS4 Pro, and the payment went through and everything, but when I messaged the seller for the place, date and time (it was a collection in person) he didnt answer, I waited 24 hours, then said are you there? He didn't answer. I waite...
I sent a parcel to ebays gsp to be sent to france. I got an email few weeks later from someone who received it in Portugal. I told the customer in France to start a dispute so he did. I couldn't add the tracking info to the dispute as I had already p...
Why do ebay close open cases of items not being received by saying it has been delivered but don't check the post code delivered to matches the post code of the buyer?Shouldn't this be an automated thing, it is 2026 after all.
I’m looking for some advice on an item i purchased from Germany with international shipping to the UK. The item was posted with DHL with a tracking number the last tracking notification says delivered but no parcel came to my address on that day and ...
I am a dissatisfied customer
hi I have had a buyer who didn't recieve their parcel and I did simple delivery. I have contacted the courier which is every and they said the damage is beyond repair and will dispose the parcel as I don't think its true because I put it in a firm bo...
My other half has made an ebay purchase and checked out as a guest using the email address I have linked to my ebay a/c. The item hasn't arrived and the seller is saying we need to contact them via the ebay platform but a) his order doesn't appear on...
I have paid eBay 19.99 for trousers. nothing delivered since payment made and no record in purchase history. All the advice from the AI chat advisor needs an order number so is no help. is it possible to contact eBay any other way>
Iv refunded a buyer and he refused to send item back
Dear Ladies and Gentlemen, I want to share a very distressing episode.I bought and paid for this bag on Ebay via Visa on November 3, 2025. I paid 781 CHF for the bag.Since the tracking claimed that the bag had arrived at customs, I wrote posts until ...
I purchased 6 plug plants from a seller,what arrived was any thing but.3 of the trays were empty ,the other 3 had broken tiny stalks no bigger that 2cm & inside the packaging was a flimsy loose pice of polythene & lots of dry compost .I immediatly me...
On the 25/03/2026 I paid £96.07 for Mercedes Vito Differential through eBay but up till now, I have not received it . Is there any help I can get my money back because I don’t know what he did that made eBay not to cover my purchases while I made the...
Hi all, I made a purchase in Feb. It didn’t arrive. I received a Royal Mail slip in the post for insufficient postage. Contacted seller who denied this was them. I couldn’t prove it either. Paid additional fee (was legitimate form and website). Aroun...
Hello sir I am a ebay seller my account is restricted because of high selling risk please remove restriction fron my account to continue selling on ebay True regards
Hi it says my parcel has been delivered but i haven’t received it
Not had this happen before but just wondering if there is someone who could answer my question please? I sent a parcel to a buyer which went missing. Having used e-bay's simple delivery, they sorted it all out and refunded my buyer and I have to say ...
I order some parts and the total was just short of £24. They did not arrive. The courier sent a message saying they had been damaged in transit. EBay looked into it under buyer protection I assume and sent a refund of under half (£11) of what I paid....
Why its not showing buy it now option
My order has not arrived for almost two weeks now and I contacted the seller no response. I contacted ebay to help they were told my the seller that it will arrive and the case was put on hold. My order was a phone, no answer, no updates from the Roy...
Can anyone help eBay has released funds without my knowledge of an item i won last year I was to ill to collect now the seller no longer has my item but eBay released the funds with out a security code and now have closed the case eBay need to refund...
Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...
I made a purchase of two pairs of Shimano cycling cleats. but the seller has since stated they do not have both the pairs as stated. Offered a refund or take as they are. I would like a refund. However, the seller already has a tracking number but ha...
Hi, eBay closed my request before it was resolved. Does anyone have experience of how to address this? My purchase was damaged in the post in March and did not arrive. The seller has documentation of this from Evri. The seller has a good rating and p...
I bought legoland tickets. For 6 £163. They arrived but when I produced at park were invalid I had to buy again at a cost of £210.00. Buyer blocked me ebay closed the case and bank wants proof of scam. Legoland kept tickets to investigate. I saved fo...
Just purchased an item; it has tracking that shows it has been delivered to the wrong address. The seller says"Sorry, they cannot help" it is easier to land on Mars than connect to an ebay agent. What are my options, as far as the sale goes, this has...
Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation...
I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...
I sold a TCG trading card , which shows it’s been delivered with a picture to an old mailbox attached to a house, the place is in the middle of nowhere. So you’d assume the postman knows the area and is the same delivery often but , the buyer is tryi...
Evri delivered to wrong address, seller said to contact eBay, eBay says it actually violated a policy now when I look at the listing and tells me to wait for it to arrive despite the previous points - what do I do please?
How can I chase up an order I placed nearly a year ago ? Have contacted seller twice or even three times - no reply.I have left several reviews saying my order has not yet arrived but heard nothing back
Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...
I sold an item on the 25th march . I used a prepaid label through eBay to send to the global shipping hub , it was scanned at my local post office . That was it, I thought eBay covered everything from there .the buyer has still not received the item ...
I have ordered the same item twice and both times Evri have failed to deliver. I have left detailed extra instructions on the Evri app but still no luck. Every other courier have no issues.....very annoyed!
I bid and won a item on ebay and immediately paid via PayPal. Seller didn't respond to messages for 3 days and then told me he had already sold to someone else before auction end. I then asked eBay to cancel the order but seller didn't authorize canc...
hi i have a buyer claim they didn't receive their delivery 2 weeks after the tracking information stated delivered collected signed for. so why is ebay doing a investigation?. im not a cynical person but it doesn't seem right . can i get the police i...
Please can somebody tell me how to speak to somebody at eBay about a refund
Hi all, struggling here, an item went missing in the post. Item was posted either the same day as payment or the day after via simple delivery. the buyer did not receive it and was refunded under ebay protection. the buyer then left bad feedback beca...
I posted an item and the buyer has not received it yet. it was sent simple delivery and ebay sent a message saying they were working with the buyer to resolve. The buyer will have paid extra to ensure delivery but I also told the buyer royal mail had...
Ebay says my parcel has arrived. DPD says my parcel has arrived. But DPD also saying the parcel address does not match my address. Can't seem to report it because it keeps saying it has arrived. Help!
Hi there, I'm trying to get a refund for an item that got cancelled by the seller. They keep telling me to send my paypal address and I keep getting a warning alert from ebay about sharing details and I don't want to get a bad mark against my name. T...
HInever has this before. buyer has contacted me today to say that EVRI will not deliver pacel which has been damaged presumely in transit.she wants her money back. not a problem with that. it is a ceramic fish dish. well wrapped up with fragile stick...
Can you please advise process. Do I refund or do I pursue Evri?
I got a parcel delivered to a collection shop, it arrived almost two weeks ago but ive not had a collection code and the shop will not let me pick up my item without one. No one is helping, eBay don’t care, the couriers are palming me off with pre wr...
My parcel was collected by an unknown person at the evri parcel drop off point. The shop has looked on their cctv and confirmed that it was their error, not the seller or evri. I cannot access ebay account regarding this as it has been collected. Eba...
Hi all,I’m currently dealing with a situation and wanted to get input from experienced buyers/sellers.Bought a high-value item on eBaySeller marked as dispatched quicklyTracking shows:Dropped at Royal Mail locker (Friday)Status stuck at: “Sender advi...
I have send a tracked item to Brazil at the end of December. I’ve just now had a claim it’s not received and wants a refund. I have not got these tracking details anymore and it’s been 4 months since posting. Can I refuse to refund? How soon does a b...
Purchased an item from a private seller, who claims to have posted it on the 24th. Tracking still says "We're expecting it", and even with a shoddy outfit like Evri I'd have expected some movement by now. Just wondering what happens now, since there ...
This is my first time getting scammed and I purchased an in-game item on roblox, the seller first asked me to cancel, then after that I was blocked and unfriended in the game and now the seller is ghosting me. Seller then refused a cancellation for t...
HiI bought a book. The item never arrvied/mis marketed. The item has since been removed due to a violation of the policy. So I started a return as instructed by the seller and which the seller has approved the return. Now the seller themselves have b...
Item I purchased said delivered. Delivery man even took a photo of the item on my doorstep. But item was not there when I checked. It was only about 60 seconds till I got to the door from delivered notification but item was missing already .what shou...
Long story short, I bought 4x quantity of an item off someone. They never shipped it and had to sit through the 2 week process of waiting for it to be sorted, to only get a partial refund (Value of 1x) and now I have to chase Ebay up again so I can g...
Royal Mail have said item delivered to ESSO garage on 22 April went there but atendent said he didn’t have it it must have gone to a Locker outside garage but you need a PIN code or QR number which I haven’t got? Whe is supposed to send me it I conta...
Hi can anyone help me please?. I recently purchased an item and was expected to arrive by 21/4/26. The item when sent was untracked with no tracking number but after reporting it last week I've got up today to it saying it was delivered last week and...
How do I select postage for an item thats 80 cm long or is this just to business sellers
Seller isn’t fully acknowledging this and keeps saying different things that I’m a scammer
I sold an item and sent promptly. Royal Mail tracked 48 insured. almost a month later, buyer messages ‘item not received’ I asked buyer, if their address listed on ebay, is correct. I then checked with Royal Mail tracking, and it shows RM have tried ...
I purchased an item which did not arrive and I emailed Ebay customer services and was advised to wait a few more days. It has now been over 20 days since the item was due and I want a refund.Also the item is not showing on my list purchases, why? so ...
seller asked me to pay him direct into his bank account, which I did, £120 for the Carbon fibre Ducati rear mudguard. I've tried to raise this with Ebay but I only get a bot. I just want to speak to someone regarding this? I'm raising it with my Bank...
I have posted an item and the buyer has not received. I have proof of postage but no tracking. I used the eBay packing options to generate the price / label. Royal Mail compensation will not cover the value of the items. When something isn’t tracked ...
seller has not sent the missing part and are no longer responding to messages. How do i get my money back?
I accidentally closed an item not received case because they said they were going to send me the item, but I never received it, and they gave me a partial refund for postage only. How do I get the item or a full refund now after I closed the item not...
Hi, I recently got issued a refund on a pre order item over 2 months after purchasing. I purchased originally with Klarna, I have since closed my Klarna account. How do I get my money back? thanks
i bought an item but it never got deliverd although in ebay it said did by yodel on a sunday. i checked the camera but no one had come near my front door so how could he have deliverd it ?.i opened a dispute with the seller who said ask neighbore loo...
I recently bought two items from the second world war. finding something in a good condition was difficult but i got lucky and found. I paid for the items, bought from different sellers. and all was good, then i get a refund notification and then a s...
Hi there I purchase a ring door bell few weeks ago and it says that it was delivered but I never got it, upon checking with Royal Mail they left the package outside my house near the bins, we have a lots of people walking up and down so when I got ho...
And can we block them
I ordered a Marshall headphone on 19 April 2026 and the order canceled on 21 April 2026 I paid by using klarna for the product after cancelation i didn't get any refund from ebay The item id is : 226884263515I kindly request ebay team for refund plea...
Hi there, I recently sold an item to someone and posted it - with tracking and full insurance - via Inpost. It was marked as "delivered" a couple of days later, but the buyer said that they hadn't received it. I opened a case with eBay and they found...
Hi,i sold a large coffee table to a customer on 16th of march and customer received it on 23rd of march, via parcel force label bought off eBay approx £14, parcel force say customer refused delivery ,next day he then said he hadn't and contacted parc...
Has anyone had an issue with EVRI reporting that an item is too big to be delivered. My buyer is emailing me daily and I feel helpless. I've tried to speak to someone at Evri but cannot get any joy. The item is definitely not too big though , its a s...
Hi, can somebody help me how to solve overdue shipping and want refund. It is because email does't show noti about order. So, i don't notice have order. And want to refund.
I have had to ask for a refund for several separate items that were not delivered(lost in transit )All of these were with Evri , has anyone else had this problem , Thanks
Hi i made a purchase and paid for tracked 48 postage to a local pick up point , a shop. It was posted untracked and i believe it is now sitting at the shop. They wont release it as i dont have confirmation . Seller not responding to messages but said...
I sold an item on eBay clearly stating that the item alone was for sale and that no leads etc were included. On receipt the buyer insisted that the item should have come with the leads as the condition was like new, even though the listing stated it ...
I bought a bag that was being delivered from the US through eBay internationally shipping. The delivery company will not deliver without a payment of £41.53. As the seller or eBay did not make the correct shipping fee, I can not make this payment as ...
i have purchased a roller shutter garage door that was due to arrive months ago i raised a request for ebay to step in the seller said that it was being made and with me within a few weeks so i held on. now it hasnt arrived and the seller will not co...
Hi.This has happened twice now.I ordered something.The seller issues a tracking number but doesn't hand it over to the courier.I then get a refund from ebay.What is this scam?Does the seller keep my payment as they have issued a tracking number?TIA
i bought a set of vw seats ,and paid for the item with buy it now, i messaged the seller asking them where was the collection point, and the seller has ignored 5 messages, i contacted ebay asking for a refund they said wait 3 days for the seller to r...
I recently purchased a fishing reel. I requested click and collect. When I went to the collection point and scanned the locker opened as it should and I collected the parcel. The label had my name on it and the tracking number when I opened the item ...
Recently I purchased some items that were listed at a buy it now price, and they have yet to be shipped. I've tried to contact the seller to also no response. I no longer believe they intend to sent the item, however I don't understand why list somet...
Hello all, I purchased an item using the click and collect service. The item has been delivered to my collection point, but the shop keeper will not give me the item because I have not been given a bar code for him to scan.The seller will not support...
Looks like my item was stolen off my doorstep the delivery driver never rang the bell and I live above my pub so shouldn’t really be left outside. EBay are saying the matter is closed but I’m out of pocket £250 what can I do
I'm being told the item was delivered, not to me, may have wrong address or postcode on it!
I won 2 separate auction's from the same seller and paid the combined postage cost. I received the package today but only 1 of the items were included in the package, however both are showing delivered on eBay as it was a combined postage with the sa...
i sent a item by global shipping it shows as delivered on 10th april but the customer says not recieved what do i need to do i cant seem to find a way of calling ebay or contact them on chat ?? the item was sent to the uk hub of global shipping which...
Hi. I received back an item I sold that the courier (Evri) failed to deliver after 1 attempt. The buyer still wants the item so I’m happy to resend it however I don’t want it sent again with Evri and need a new label. EBay doesn’t seem to provide one...
Why do eBay send emails saying a package is out for delivery when the courier site says ‘it’s on its way’ and is at the delivery depot and not actually out for delivery?? The last time this happened my parcel was ‘on its way’ & ‘out for delivery’ for...
I purchased an item that was never dispatched by the seller. It appears that they have done this to numerous others too.I, by my error due to finding the app a little confusing, put in for a cancellation rather than a refund. Now I am unable to get e...
I have sold an item and marked as dispatched but as I was getting it ready I noticed I advertised as size 14 but it is a 12. Messaged seller but no response. what is the best course of action? Do I refund the buyer then cancel the order or does cance...
So I’ve just paid nearly £600 for some sofas, for the seller to finally contact me, and tell me that they’ve already sold them. if I cancel the order, will I lose my buyer protection fee? it surely needs to be cancelled by them, but they are refusing...
Hello AllConcerned that I have sold High value 14kg large box item through Packlink DPD for next day delivery and mistakenly not added the extra insurance. I have now been contacted by the buyer that item has not arrived. It was scanned at the local ...
I bought an item and today received a bag with a bit of paper in it saying that because I didn't pay for fast delivery they have send this note to say it will take longer.the tracking now states delivered but I haven't received the item I paid for is...
Hi, hope someone can help me. I paid for a pre sale pokemon item and have not received the item. I messaged the seller and they said they was still waiting to receive it themselves and would update me once they had received it.This item has now passe...
The seller will not respond, they are ment to be based in England what a joke ? But they are in China.. took the money no item received and ebay do zero to help. The advert says covered by ebay money back guarantee? What a joke ebay has went down hil...
Inpost lost a parcel I sent.InPost say contact eBay. How? Ai assistant doesnt get me there. Help plse?
I bought two dining chairs. The seller sent by royal mail in three parts. I received only two parts. One seat and eight legs and one set of nuts and bolts to put together. The other chair seat and nuts and bolts did not arrive. The seller has just co...
Hi, I Ordered a pre order in mid February and it was supposed to be dispatched at the end of march yet nothing has gone out for delivery. Now the seller is ignoring me and not responding. Any advice on what to do next as the 30 day money back has exp...
Seller did not send item told me they could not refund whilst the case was opened me like a fool closed case and now nothing even Ebay dont want to help ??
Hi eBayers, A bit of a nightmare here…a buyer bought an item from me right before Easter and picked Evri as the courier. I dropped the parcel off at my usual location, well within the time frame, on Monday. By the early hours of Thursday, the trackin...
UPS tracking shows order at local pickup point ready to collect customer says nothing to collect? Item not received case opened by customer.
I purchased a item and the seller is ignoring my messages, hasn't sent item yet nearly 12 days ago ,so asked to cancel order and have a refund, any ideas how to get money back
My parcel hasn't arrived yet and I was given a delivery date for the 10th
My item was returned to sender but they haven't refunded me. Now ignoring my messages
Hi , Ive sold an item and its been sent in the post to the buyer . The buyer has missed every delivery and has created a dispute on Ebay and they have removed funds directly from my account . The item is still in the post and shows up at the depot an...
Evri has stated parcel was delivered but the delivery photo was not my house, haven't got a clue were this house is. How can Ebay help me? Can't believe Ebay are still using this useless joke of a company
Ebay have rejected my appeal for a refund. I've received the correct Evri tracking number, so the bra looks delivered on the system, but in my parcel was an apron and some trousers. The seller says the items I received were not sent by her. Therefore...
Dpd took item to delivery address and then walked away with it again. No card/ No update/ No new delivery info?/ tracking info has gone blank?Should they usually leave a card saying we tried to deliver your item? Who is resposible, Post office/ Ebay ...
HiI haven't received an item and asked for a refund from the seller but he asked me to close the request so he can issue the refund which I did I still haven't had a refund and now the item is closed so cannot get ebay involved How do I resolve this....
I closed a case in error, with a dispute with the seller. I never received the ordered items, as they were stolen. As I closed the case, ebay won't let me appeal.
I have a cust who has received a delivery today but the item in the photo is not mine and I have never owned or sold this item. She is stating this was in the bag which was supposed to be a coat. Where do I stand as a seller
A buyer has returned a pair of shoes but I have not received them despite tracking saying it’s delivered, what can I do? They have not been delivered to my address
I close my request by mistake for item doesnt arrive i contact seller diesnt give any help ebay said request been close they dont do nothing any help please
Bought and paid for a motorcycle tailbag. Received an email acknowledging order and payment, since then, nothing. Ebay doesn't even show my order although the acknowledgement appears to come from them and the trader has not replied to my message. Whe...
As heading states. Evri dropped my package in the garden at 9:30am. I contacted Evri at lunchtime from work to let them know I was at work & the package would likely be stolen due to leaving it on a busy High Street. Evri said thanks for letting them...
Ive just got a message from a buyer saying their order was delivered today however it was to their neighbour, but when they went go to receive it the occupants denied having the package despite there being proof that it was posted through the mailbox...
I had a buyer message me yesterday to ask if the photo's he bought from me have arrived back with me!!! He bought these on November 8th and it says they were delivered on Dec 9th so not sure what to do. He says the tracking says they are being return...
I bought a Boss-90 guitar effects board. The seller decided to send it via Fed-Ex, who were useless (tried to deliver twice while nobody was in, couldn't change delivery instructions, went back to seller). We tried to rearrange delivery, then seller ...
Hi everyone,I’m looking for advice on how to get a human at eBay to review my "Item Not Received" case. I have clear evidence of a misdelivery, but the automated system has closed the case and two escalations in the seller's favor because the trackin...
Hey everyone, I'm looking for some advice on the best way forward here. I sold an item on eBay in early March, got the postage QR code from eBay and dropped it off at my local PO over a month ago. The buyer contacted me today asking if it had been po...
Hi, I'm just asking for a bit of advice on an item i bought. I bought said item on the 31st of March and typing this the date is the 6th, said item is still in 'paid' status and I've messaged the seller on two occasions which have been ignored and al...
I paid for a tattoo kit that was delivered without a knock at the door or being signed for, it was in placed on top of my recycling bin with recycled rubbish and then taken by the recycle company before I even knew where it was, when I messaged the s...
Hi can anyone help i sent item to buyer by royal mail signature ,i have done track & ,trace royal mail saying i,ts delivered but buyer saying hes not recived and now wants refund what can i do regards
