Hasn't sent order

[smsandy35.sm-4]

I purchased a item and the seller is ignoring my  messages, hasn't sent item yet nearly 12 days ago ,so asked to cancel order and have a refund, any ideas how to get money back 

[*vyolla*]

Is it past the latest estimated delivery date showing on your order? 

If so, open an eBay item not received claim, there's a blue button the following eBay guidance page to report an item not received:

https://www.ebay.co.uk/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042