technical issues

[jimbench]

It appears that it's not just me experiencing technical issues on the website at the moment. Especially if you're on an android mobile. 

I believe that on the 19th there was an update to eBay.

I think the androids are the last to find out, possibly. 

Loaded as a "latest version" from the "playstore", is version 6.49.0.3.

I'm guessing that this is where the compatibility issues are occurring, currently.  And eventually an update will be released. 

I'm seeing suggestions that "phone is too old". I don't think this is the case. 

[jimbench]

This is in relation to pages not loading properly. 

[61stephenuk]

latest version is 6.192.0.3 available on play store

Your version 6.49.0.3 is 3 yerars old,what version Android are you using?

[jimbench]

7.   But it's only stopped working this week, after the eBay update, on Monday.  Prior to that, it's been fine.  I see other people are having same issues, for as long as I've been having the issue.  so I guess it's a compatibility issue with older phones that they'll probably need an update for. As eBay version 6.49 on the Android app is the only version available to us older android users . 

[plum993]

While compatability issues may be the root cause with an ebay app,it's always worth doing this to see if it makes a difference when issues arise.

• 1. Reset Everything The first step to troubleshooting anything is to turn it on and off again. ...
• 2. Clear the Cache Partition When’s the last time you’ve cleared your cache partition? ...
• 3. Sign Out and Back In ...
• 4. Clear Your Search History ...
• 5. Update / Uninstall then Reinstall

[jimbench]

Hi, yes. Have done all of that. Sadly it's pointing towards eBay/playstore needs to find a resolution. My research is pointing towards the incompatibility with the older android platforms and everything was fine until the update on the 19th 

[plum993]

It has been said that if you shake your phone while using the android app you should get a technical help report option come up on screen, you can use to report your issues to ebay

Worth a try

[jimbench]

Yes, I found that tip earlier along with the 3 button option top of screen..  No joy. Just takes you to the search option of problems..  

It's very frustrating. Though I'm sure it'll get sorted out in the end