Seller News: December 2025
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Forum Posts
Parcel dimensions on pre-paid label incorrect
I am trying to post an item but the pre-paid label is for an Evri medium parcel with a maximum size of 61 x 46 x 46cm but the item is actually 86 x 20 x 20cm. I cannot change the parcel size an option, is it the sum of overall dimensions that is impo...
Custom Postage - I am not getting the option!!!
How to select Custom Postage for DVDs? I am using the following category: Collectables / Transportation Collectables / Railwayana / DVDs & Videos This is perfect for what I want to sell but, I am not offered the option despite showing cost at £10
Postage with stamps
I wish to sell items and use stamps as postage but can’t see an option to do this only lets you print using labels
Problem with postage policy defaulting to another
when I am creating a listing I select the policy I want to use from my list but before I get to the submit button the policy has defaulted to another from my list I have even tried revising but the same issue occursIts driving me mad!!Can anyone help...
Postage
I have used the prepay label paid by the buyer in the event of the buyer not paying the right amount of postage what happens?
Postage
I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...
New bug - Bulk postage page no longer automatically selecting correct postage service
I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...
New qr code
My printer packed in and qr code has packed in tried to contact buyer for address but will not reply
Blank Royal Mail labels are being generated when trying to print from eBay.
Blank Royal Mail labels are being generated when trying to print from eBay. Never had an issue before. Is anyone else experiencing a problem today?
Postage, I want to get rid of the simple postage for items that I want to send special delivery
How do I get rid of simple delivery or overide it to put in special delivery via 1pm next day, can't seem to do it or find any details to do it. Please can you help Thank you, pulling hair out at present, had to pay for label, but also took it to pos...
InPost delivery selected but buyers can't select delivery
Hi all, I have recently selected only InPost for all items I am selling on Ebay, but buyers can't select delivery somehow? they get an automated message at checkout saying 'Unfortunately this seller won't send your items to xx location, you can try:-...
How do I cancel a business postage policy from all my 780 listings please?
With the help of an eBay agent I set up a business postage policy, which I now need to get rid of from all my 780 listings. It seems to be allowing buyers to select which postage they would like to pay. They are selecting large letter rate for small ...
No confirmation when booking a Royal Mail collection
I'm not getting any email or other confirmation when book a Royal Mail collection through simple delivery. How do I know this is has been booked OK?
Does anyone know how I can stop eBay from combining purchases when using simple delivery
When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Resolved! Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
Posting DVD's outside imple Delivery
How do you access the exemption to reduce postage costs for DVD's by NOT using Simple Delivery
Click and collect addresses for buyers
Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.
Does EBay use EVRI for their postal delivery service?
Hello, with Global Shipping, does Ebay use EVRI as their courier? I want to avoid having EVRI as the delivery service
Ebay charges wrong postage
Ebay got postage charges single time and deduct double from what I earned. Why Ebay cut postage charged me and buyer also?
Wrong postage being charged by simple delivery
Most of my items fit in an ordinary envelope and I listed them with free postage by Royal Mail.I now find that my selected postage options have been changed so that I will be charged by simple delivery at large letter or small parcel prices which are...
How do i mark an item as dispatched
Buyer bought an item with a listed postage fee of £1.55. When I went to get eBay’s online label it said that I would need to pay over £3 for postage. Obviously I’m not going to be out of pocket for this so I took the item down to the post office and ...
Resolved! buyer paid for collection only items and wants them posted
I advertised 30 Fire Logs for sale with Collection Only due to the weight and cost. An EBayer has paid and is asking for them to be posted. My advert clearly says Collection Only several times. What can I do to sort this out?In Advert COLLECTION ONLY...
Tracking with Simple Delivery
I have a buyer who has bought 3 items - 2 paid together other, and other paid separatly and combine postage. I contacted eBay to ask about this was told to contact and they would be able to change tracking - messaged today and they now can’t do this ...
Auctiva & simple delivery
Hi, I list my items through Auctiva but I would like simple delivery as my postage option. Currently I select my own postage option and pay but I would like to use Simple delivery as I feel I would have better protection. Can anyone advise if this is...
Blocked Countries are still bidding??
Hi, tonight i have had 2 items sold and 1 being bid on from Poland. This country is on my blocked list, so how come the buyers are still getting through? Kins regards Marvo71
Parcel too big
I went to the post office to send a parcel to my buyer but they said it was too big … will it be me who selected the wrong postage option , how does I find out ? Its now going to cost me to post with a carrier .. I’m sort of new to eBay so not sure h...
combined postage buyer has already paid for 2 items separately
combined postage buyer has already paid for 2 separate items , but i have 2 postage labels how do i sort this as he is asking me for a refund and this will incur me loosing out of £2.27 simple delivery ,can someone help
Simple Delivery over-riding original postage arrangements
Hi, I have sold an item originally listed before the implementation of Simple Delivery.Simple Delivery has overwritten my original postage charge and method with the Royal Mail Medium Parcel service, which will not accept an item of this size. There ...
Sending from EU to USA
I have sold an item to buyer in USA, now when i go to post office in Estonia they said i got to pay USA import tax in order to ship the item.Under some new rules Its not a buyer pay's taxes when getting package its sender pays the US taxes before sen...
Item I sent with Parcelforce/Royal Mail arrived damaged
I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed t...
Using my own stamps to send an item
Up until now people selling low value small items which could fit into a 2nd class envelope were excepted from using simple delivery - has this changed and is someone now expected to pay over £2.00 to deliver something that can be sent for a 2nd clas...
sending jeans to israel without global shipping
sending jeans to israel
Combined postage
Hi, can anyone advise ? I'm a private seller. I want to now offer combined postage for buyers if they buy more than one item. I have looked into it and I have managed to set up a flat rate discount which amends postage costs for the buyer.But I need ...
postage
why can Ebay not allow me or buyers to use letter post to send ? Why do Ebay penalise buyers and sellers by using expensive large letter at inflated costs? if an item is worth less than £20 why do we need to use £75 cover?
Simple ( Or not So Simple) Delivery
It appears that eBay no longer want private sellers to use them. I have a number of items -due to clearing a relatives house - that are over all the Simple Delivery options.Despite much enquiry and wasted time I am not able to find a solution. How th...
Change shipping to international during auction?
Is there a way to change shipping to international during the auction so international buyers can bid?
Invoice
Hi I listed an item as collection only. The buyer wants me to post. How do I send an invoice to include postage. Thank you
collected already but status dispatched
Hi I met the buyer yesterday, he paid for delivery but collected items where we met. Order is stuck on dispatched and not sure how to amend Have asked him to see if he can complete order but he is not answering Thanks
POSTING LARGER ITEMS
wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!
Package tracking not moving for almost one month
Hi everyone,I bought something from the US, I am based in the EU. Paid on 8th of December, last tracking update was on the 19th of December saying it was on its way to the ePost Global Processing Center. No movement since then. I understand it was pr...
Resolved! Buyer requested later delivery
My buyer has requested later delivery as they are on holiday, but it looks like I’m late on delivery and eBay may cancel the item
Postage
Hi i had to generate a label but have posted it with another courier. How can i get rid of thr generated label i have not used and input the tracking info for the package? Thanks in advance john
Resolved! Postage
Hi I refunded a customer in full. I offer free postage and hadn’t purchased a postage label as I gave the refund before I sent the item . I have now been charged for the postal label that I didn’t purchase
post labels
why are my postage labels so high was 87 pence im now been charged £2.70 for a £5 item which will be a large letter 2nd class
Getting arrange collection notices cancelled when an item as been hand delivered by the sellera
What is the best way to get the "arrange collection" notifications cancelled if, as the seller, you have hand delivered the item to a local purchaser?
Marking a package as delivered
I sent a package by Royal Mail Tracked. Having marked it as dispatched, I could not find a way of adding the tracking details. The buyer has received the items and left feedback but eBay still shows Awaiting delivery?How can I change the status to de...
simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled
simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...
postage
i get charged for postage even the buyer already paid for the postage ,,that's strange
International shipping options on label creation page
Im trying to ship something to Europe, and have charged the appropriate amount for tracked. Ive always been given the options for standard or tracked Royal Mail shipping in the drop down list. But since yesterday, Im only getting the option to select...
Resolved! Cancel postage
Wint let me cancel but No technical issues reported
Posted order wrongly
I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated
Downloading a packaging label downloads with the invoice attached
Hello, When downloading packaging label to print on my label printer it downloads as a A4 pdf with the label on 1 half and the invoice on the other half of the page. 2 files on 1 page. 2 files are being appended into 1 pdf, instead it should be seper...
Filtering Out Items from searches with postal charges disproportionate to item price
As a vinyl record collector there seems to be an increasing number of items on E Bay UK from USA. Where,for example, you could have Item £10 (VAT of 20% may apply) and then postage of £25. Is there a way you can filter out postage in excess of specif...
Expired Labels
Hi, Sold some stuff last week, but then the heavy snow has completed shut down the local Royal Mail - no collections, local post office is not accepting anything, just nothing is working. Of course that means I have labels expiring in a couple of day...
Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days
Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance
Postage Costs
Am I correct in my assumption that I can no longer select Royal Mail as a preferred carrier for low value items? I list several magazines at £1 with a postage cost of £1.15 to cover postage & packing. I have listed a magazine earlier today & the only...
Postage box dimension size
I want to send a large parcel - 81cm x 62cm x 42cm. What are the options for door to door collection and delivery?
Items requiring postage by age verified service
Several times now, I have sold a bladed item on Ebay and the buyer has failed to purchase an age verified service, despite the fact that I have selected that postage service in my listing. I am dealing with one ATM and all I seem to be able to do is ...
Resolved! Simple Delivery supplied label for too small package
Good Day All.Just wondering whether I have a leg to stand on.Small plastic item, 3cm long and just too big to fit the 2.5 cm large letter limit, which ebay assessed it to be within. I sent it in a small box, well within the small packet category.5 we...
What happened to all the postage options???
I havent used ebay in nearly a year after all those threats about HMRC (which annoyed me as everything was sold at loss). Its been a massive pain as I couldnt continue my clear-out as planned. I come back and seems the site is all AI now, no human su...
parcel reported by Evri to be damaged beyond repair and not delivered
parcel reported by Evri to be damaged beyond repair and not delivered. so i issued a refund to the buyer as i didnt know they could open a case and say item damaged etc. will i still be able to get my money back. it happened to two of my items and th...
Incorrect package length for courier
I've just sold an item and was going to print off the label, but noticed that the package that I want to send is longer than the stated measurements 61 x 46 x 46cm (my package is 180cm x 15 x 15 cm). When originally listing the item eBay 'calculated'...
Package lost in transit
I recently bought an item from eBay uk. Seller shipped using EVRI and it was supposed to be delivered the next day. Since 29th-Dec-25 that it entered the EVRI's network, my parcel has been stuck. Up till 6th Jan-26, nothing. I contacted EVRI and was ...
Bad feedback because courier lost the parcel !
Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...
Large parcels
I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...
Postage size & weight.
I have a parcel 53cm x 50cm x 44cm and weighs 18kg and its collection only.eBay offer Medium parcel 61cm x 46cm x 46cm up to 20kg for £7.21 it isn't to far away in size and under weight.How do I contact eBay to see if they will accept.On Evri website...
Postage
I didn't get postage label for the item that I sold..
How to select Click & Collect on offers
Hello, I’m going around in circles with the automated chat and cannot get connected to an agent. Can anyone help, please? I want to make an offer on an item and use Click & Collect but it states that if the offer is accepted it’s processed automatica...
Sending long items - over 120cm - within the UK
I am trying to figure out how to send long items - fishing rods - within the UK. None of the eBay defined couriers seem to offer a service from parcels longer than 120cm. My parcels would be 190cm, long tubes, weighing about 2kg.Any suggestions?
Buyer and seller paid for postage
I have recently sold something on eBay where buyer paid for postage (around £13). When creating the label, it has prompted me to log into PayPal and pay for the label (charged the same as what buyer has paid for postage). I’m not sure why? I have sen...
Delaying postage
Hello the buyer has requested i delay postage by 5 days as they are away. Im happy to do that but will it affect my rating as a seller as ebay asked me to post in the next two working days
Posting to northen Ireland
Hi all, ive just sold an item to someone in northern Ireland, it's going with royal mail, do I need a customs label .
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
Can't post to Northern Ireland
Hi,I listed an item for sale and selected the Ebay recommended option of Yodel tracked delivery. A buyer in Northern Ireland now wants to buy the item but is being advised it's not possible to post to NI. I've checked on Google and Yodel do deliver t...
Need a get a call back from an agent
Need to get call back from an agent
Delivery of packages that exceed couriers maximum dimensions
I sold a pair of cross-country skis & specified free collection. It turns out the buyer is in Scotland so they need to be sent but, being skis, exceed the maximum dimensions for postage or couriers! What do I do?
Pre paid
How do I recover an expired pre paid postage label which has expired
Buyer received the item I sold but still shows awaiting delivery on eBay
Buyer received the item two days ago but still shows awaiting delivery on eBay and so I cannot get my money. Buyer asked me to deliver via Evri even though I had a prepaid label from Royal Mail. I paid more postage using Evri but I wanted to help. No...
Delivery address
Hi All i have purchased an order money has gone to the seller, but they can not print off my delivery address and said i had to conntact ebay which i cannot seem to do. can someone advise me on what to do
Dhl collection
Hello! Any advice on how to change a dhl collection date, I've tried calling them but just get automated responses.
Simple delivery
I have sold 3 items to the same seller, how do I only charge them 1 set of postage
Postage to Northern Ireland
Can I post a small package to Northern Ireland? The address has a postcode. The buyer says my listing says I do not post to NI but I have done before. Can I send via eBay’s simple delivery via Evri?
data entry clear books making tax digital individual transactions or weekly summary?
looking at using clear books for MTD but if I connect it to my bank then it imports the ebay payouts (which have already had the fees/ postage labels deducted) . At the moment I do monthly print outs from ebay and record my gross sales then deduct fe...
Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...
posting items
how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying
policy violation
eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...
Resolved! UK Shipping specified but International buyer purchased
Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...
Resolved! Glendale Illinois: Item stuck?
I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...
Buyer has requested I delay sending an item by a month
I have sold an item via Simple delivery and just received a request from the buyer to delay posting for a month as they will be out of the country. I have tried to contact Ebay for advice as I would imagine I would be breaching the terms of the simpl...
Item couldn’t be delivered so need to resend. What are my next steps?
I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...
Item collected not posted
A buyer purchased two items, one was collection only the second they opted for postage. However both items were collected and now my account still says I need to post the item. How can I get this flagged item to say it’s been completed. I have receiv...
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
Posting large items
I would like to sell a large item but with simply delivery it only goes up to medium When will this change ?
Postage
A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...
postage
I want to sell an item and I chose option buyer pays the postage. After that I have done preview and there is free postage, I don't know why and I can't change it. I don't offer free postage I want buyer to pay for it. What should I do?.thanks for he...
Didn't send item using Evri as requested because I didn't want it to go missing.
Hi all - I didn't want to use Evri as the buyer requested as I knew it would go missing, so I used Royal Mail and now I can't show as Sent. Any help is appreciated as I can't get my money.
Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?
I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...
Buyer did not collect from Argos in time and the item was returned
Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...
Resolved! Payment
Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...
How to combine postage with inpost
How to combine postage with inpost
Resolved! Courier cancelled prepaid label
Hi, my buyer has bought a prepaid label but the courier has cancelled it and I don't know what to do. Do I buy my own label?
Received an eBay package that isn’t for me
Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...
Resolved! evri
Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...
Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..
I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...
Postage Label
I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?
Posting by Special Delivery
Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...
Postage
On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed
Postage
The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted
Posting
I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks
How do I request further funds to cover a postage method requested by buyer after listing was finish
How do I request further funds to cover a postage method requested by buyer after listing was finished?
Sold an item, shipped via different postage method.
Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...
Postage labels
Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin
Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label
Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...
Heavy Lay-z-spa Postage
Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...
Refund of unused postage labels
Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...
My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.
Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...
Order cancelled but shipping label created before I realised.
Hi, a customer made a purchase and then cancelled again later on, but before I realised this, I had packed it and printed the shipping label. The system is now showing that I am unable to cancel the order due to having posted it, however I haven't po...
Simple Delivery is broken
I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.
Jamo D260 speaker
A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...
Same QR code used for two parcels
Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...
eBay forces postage options for sellers - how do I change this?
I want to list a small, low value item. I want to include simple postage: Royal Mail Large Letter. Not tracked [value is small]. This costs, retail, £1.55.eBay 'thinks' I need a tracked service and wants to charge me £2.72. This is not appropriate.I ...
Resolved! How to mark an item as dispatched...
Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!
Resolved! Seller Postage Preference
Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...
Postage label
I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.
Has eBay’s simple delivery changed ? Help plz
Hi can someone please help as I’m not sure what’s happened, has eBay change their simple delivery size limits, I can’t find anything about this on their website. I’ve used DHL simple delivery months and suddenly I can’t use dhl anymore due to it say...
Parcel stuck at parcelshop for Evri collection.
Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...
Postage payments go where?
I have set the option in my selling options that the buyer needs to pay postage, yet I haven't received any of those payments, just the initial price of the object sold.I tried doing the prepaid postage label thinking that it was already paid for by ...
DHL eCommerce
Driver no show on 3 seperate occassions now. How can i speak to someone from ebay please?This is sadly my first sale too
How to set up combined postage
Hi, I have set up combined postage on my page but it is still not allowing postage to be combined and is still charging for 2 seperate postages, can anyone help explain, I have followed youtube videos and it is still not working.
Is there no longer a collection service for oversized parcels?
Oversize has now gone back to letting us chose a courier. But it looks like they are all drop off.They list some Royal Mail option which you can change to collect after buying the label. But they are for medium parcels and the item I am selling is ov...
Selling
I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?
Postage Help
When posting an item for sale, simple delivery shows for 2 seconds and then changes to collection only. It has no option to change this on the page to simple delivery. I have removed collection from my business policies but this hasnt stopped it bein...
Resolved! Using An Alternative Postage Method To Simple Delivery
HiI had a recent order where the buyer wanted to ensure Pre-Christmas Delivery so requested I send via a Royal Mail Special Delivery service which I was happy to do.The problem is that I can only mark the item as Dispatched by generating the Ebay Sim...
Wrong item sent
I’ve sent the wrong item with dhl and need it to be returned. It’s not been delivered yet to the address they have. DHL have now told me to go through eBay but can’t work out how
Global shipping program
If a purchase from a USA seller and they want to ship to me in the UK using the Global Shipping Program what do I need to do?
Resolved! How can I set postage for items that are larger than the Simple Delivery options?
I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...
How TF do you contact Ebay when your problem doesn't fit their tiny selection of headers?
I sent an offer to a buyer, and at 03AM the offer was accepted, and I was charged for seven of the item, when I woke up and saw what had happened, they had (of course) already been shipped, none of the fields for return addressed this problem, so I c...
oversize parcel delivery not available on simple delivery???
I want to send a fishing rod but it is oversize for Simple Delivery is there an alternative to Yodel's collection only service. Simple delivery is very restrictive and not so simple..
Buyer selected a postage option that was more expensive
I sold an item and the buyer was allowed to select a more expensive postage option. Unsure how this was allowed, I got paid £2.99 postage and it cost £3.55. I know it's only 56p but its frustrating this happened.
Poster tubes - Ready to despatch a poster tube which is light weight, but....
Poster tubes - Ready to despatch a poster tube which is light weight, diameter is way less than max parcel size dimensions, but a bit longer.Simple post doesn't allow for this, but it should HOWEVER I am a 100% positive seller and buyer and I will de...
Resolved! Amending postage costs for excess weight before posting
Sold an item and it’s heavier than I expected through simple delivery. Used up to 2 kg it’s actually 6 kg. Can I change it or do I buy a different label. Not opened the postage label from simple delivery yet. Thanks.
Would like to choose my own postage option as a seller
I would like to simply post my items with 48 hour tracked Royal Mail but I don’t seem to have that option anymore, I have been away from eBay for a year now and everything has changed, I am old school and write my own labels and post by Royal Mail, i...
Did has wrong phone number
DPD has used house tel number not mobile so can’t get authorise code for authentication of watch delivery
Shipping to Stirling, Scotland
EBay is, apparently, saying they won’t ship to Stirling, Scotland. Any help on how I can remedy this please?
Payment request after delivery
Why are FedEx asking for import taxes for a recent order from Japan?
SD Postage
Hello, I've mistakenly set postage for an item I've sold at 1kg whereas it is actually over 2kg. The SD label is ready to print and I don't know how to change it before printing and posting. Can any one help please?
Resolved! Simple delivery problem - need to resend
Hiya,So I ran an advert for multiple items and sold one item, so far so good. I printed the simple delivery label and the item was despatched by Royal Mail. Tracking was provided to the buyer.Here is the problem, he actually bought 2 items and I didn...
Changing my add so that I send overseas
I have a customer who wants me to send a package to him in Italy from the uk originally I had uk only on my add so could not send it I took down the add and reposted it allowing international delivery and it’s still showing on there side that they ca...
How do I update tracking number on upgraded postage?
Hi, I advertised my item with RM special delivery, but eBay overrode this with simple delivery and did standard tracking at the point of sale. I've upgraded the postage by paying for it myself via RM but now have no way to update the tracking number....
simple delivery hand delivered
I sold an item and printed a simple delivery label but was able to hand deliver locally.The buyer does not require a postage refund but how do I mark the parcel as delivered.The buyer has the item and has left feedback as such.
Postage Rates
I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...
"Free" international postage
I collect coins, and I buy quite a lot of them on eBay. Very often, if I see something I like, next to the price it will say 'Free international postage' - but when I check more closely, it'll turn out that the item is on offer from the USA, and they...
Evri parcel stuck at parcelshop
Hi everyone, I used simple delivery (evri) to ship an item to the buyer. The buyer missed delivery and then requested to collect it from a parcel shop. However when the item was delivered to the parcelshop it was addressed as "return to sender" so th...
Why Does eBay override UK postage ?
I've just sold an item to New Zealand, to a regular buyer. I posted the sale quoting 'Royal Mail - International Tracked' at £29.45 The buyer purchased the item and paid the quoted postage charges. On posting the item, I find that eBay has overridden...
I purchased an item and was charged postage but it was collected in person, so need to reclaim post
I purchased an item and was charged postage but i collected in person, so need to reclaim postage taken. how do I do that?
Resolved! Item sold appearing Not Delivered
I sold an item on 24th of October, and it was delivered on 4th of November. The buyer has already given me positive feedback but in my orders when I see that order, it is still appearing as not delivered. Would it affect anything? And why is it so. C...
Resolved! Adding postage
Item was sold with collection, buyer wants me to post. How can I add postage details
Inpost lockers without QRcode
Can anybody tell me how I can use inPost lockers to send an item when I don't own a smart phone.I can happily print the label as I have always done for Royal Mail, will that work?And what proof of having put the parcel in the locker do I get?many tha...
Resolved! UK Parcel 95cm x 28cm x 8cm - Weight 1.4kg. Not covered by simple delivery. I have no OPT OUT option
Another reason to hate simple delivery. I want to sell an item with the size and weight as per the subject line. Zero problem pre simple delivery but 95cm length is not covered by simply delivery in the UK. I think the maximum length with simple deli...
Dictated and Forced Postage Options Causing Yet More Issues
The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...
Cancellation refused but item had not been shipped when requested
I made a cancellation request yesterday when the item had not been shipped. Cancellation was refused this morning saying refused due to item having been despatched today but no email to say it has been shipped and no tracking updated. I know they do ...
postage label refunds
Dear SellersI would appreciate your help with this. I have two scenarios I would need refunds for re: postage labels but not sure how to proceed. In the first instance, ebay deducted postage label cost though I shipped it from my amazon store and pai...
Resolved! My Pre-paid postage label does not cover the correct weight and size - can I pay the difference
Just sold an item and realised the postage the buyer has paid does not cover the true cost of sending. My fault as I went with ebay's recommended option without fully checking it covered it. I read I could cancel the label but when I try it says I ca...
Royal Mail collection service
There is no Royal Mail collection service, I need this option as I don't drive.
failed collection of sold item
I have a package that I expected collection yesterday 22/12/25 and I expected that the postman would bring a label but despite the package clearly positioned in the porch, where I have had many non-EBAY packages collected from, there was no collectio...
EBay offered free postage, withdrew it and put the phone down on me when I politely complained
Has anyone else had this happen to them? I opened a new account and started selling and eBay said they would cover postage costs for me for a short period and that any item listed before the 15th of December they would cover the postage up until the ...
Buyer request to delay postage
I'm due to post an item today but the buyer has requested me to wait till new year as he is away till then. I did ask him if i could cancel/refund and relist in new year but have had no reply. so now what do i do, go ahead and post it?? Help please
Free postage? Any idea whats happening here?
Offer with free postage, at checkout postage being charged? Weird right.
Buyer collected and didn't use postage although paid for it
I sold a delicate item which included postage. The buyer paid for it but then chose to collect it in person so it didn't risk damage and would be there before Xmas. How do I let ebay know it has been collected and can I trigger a postage refund for t...
LISTINGS AND POSTAGE
Hello why has eBay made it so difficult to list an item I continually get errors about postage I have decided not to sell after these expire.
How do i stop YODEL from being used in my simple delivery options when items are sold
Hi how do I stop using this poor courier service in eBay? Simple delivery seems to be selecting it automatically which is so annoying as their drop off point is miles from me. I have only specified royal mail and evri in my postal options so i don't ...
Posting a high value item to authenticity department
Does anyone have a resolution for who to use for posting a high value item to authenticity dept. The item needs to be insured for more than £2.5k which is the limit with Royal Mail Ive tried endless companies who all say they can’t do it
Item delivered. but tracking saying it hasnt been
Hi allive recently sold an item, i used an ebay postage label, the buyer has confirmed they have recieved the item. yet the tracking information is showing still pending. so as a result i have not been paid. how to i go about getting paid for the ite...
Combining postage for simple delivery items
I’ve recently sold two identical items. The postage fee was charged twice by eBay. They were packed up and posted together using the simple delivery option. The buyer is now asking for a refund of the second postal fee. I didn’t receive the postal fe...
SD and Prohibited Items
Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...
Postage increase due to age verification for vintage safety razor
Hey guys I'm a vintage razor fan, and I have bought and sold half a dozen safety razors on ebay over the past year or so. The razors I've sold have all been posted via automatically generated Evri postage labels on eBay. A razor I recently sold on eb...
Postage cost added on when selecting ‘collection’
I just made an offer on an item at £40 and clearly selected collection (no charge.) Ebay asks for payment method and I selected ‘balance’ and used a discount code that was offered while I was there bringing it to £39.The seller accepted.Then ebay tel...
Q.R. code
Good evening I sold something on an account which I have used very little over the last few years.The email account that is attached to the ebay account seems to be defunct. I have tried every possible wat to get onto my email account but cannot.It m...
Collection point continually refusing parcels
I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...
Resolved! Two separate items sold to one person but dispatched as one package
I recently sold two separate items from two separate listings to a single buyer. I used ebays prepaid postage system to dispatch both items together as a single package which was received ok by the buyer. There was no method I could see to add the ta...
global shipping prices are not showing on my listing.
Hi I have listed some items for Global shipping but when I check the shipping prices do not come up, even when I go onto another computer and log out of my account, I have enrolled for Global shipping. Just wonder if anyone has advice.
Ebay premium service benefits
Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...
Incorrect Collection Address!
I have just sold an item but when I printed out the label I noticed that the collection address was my old address and DHL are due to collect from the old address. I have now updated my addresses but cannot find a way to stop the collection from my o...
item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?
hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...
I was just wondering why the buyer paid £1.55 for postage and then I was charged £3.55
I was just wondering why the buyer paid £1.55 for postage but I had to pay £3.55 for the lable
Incomplete eBay pre-settings will block item push. Complete
Good evening, I am a private seller and it has been nearly a month now. I am Receiving error message while trying to push product from suppliers website. Already set up return, payment policy but not sure whether this could be the reason. But I have ...
DHL courier not collecting my parcel
Sold an item and DHL not collected my parcel after a week from due date. Can I change courier at my cost?
SImple Postage - please can we have an opt out option
I'm generally OK with the SImple Delivery - i can arrange a collection, Royal Mail bring the label and it's easy to do but every now and then it is too restrictive. It would be great to have say 10 a year where you can opt out and create your own lab...
Has Ebay changed their postage options again. I can not select direct postage by Royal Mail 2nd clas
I cannot select direct postage by Royal Mail 2nd class lerge letter. The only option on my listing page is Simple Delivery.which I hate and detest. Has ebay changed the rules once again.??
how to add collect in person
i have a listing ending in 5hrs, I can't seem to add collect in person option to the postage, no bids have been placed yet.
posting
With 116000 postboxes in the uk how can ebay even suggest their simple delivery is anything but simple.Paul
Ebay has lost the plot *bleep* is TrackingAce?!
So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...
Resolved! I had to buy another label after the wrong parcel type was in the listing
Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...
Very Poor Service
Sellers stop using Evri! This delivery service is simply not good enough. Multiple delivery failures why has DHL bought Evri?
Saw setting pliers
How on earth can a pair of pliers used to set the angle on a saw be considered a knife or bladed article and need verified delivery. I have had several items like this in the past few months. Iam 75 years old and been with Ebay for 18 years and i thi...
Accidentally paid for postage at post office and did not use pre-paid label
Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks
Resolved! Received an item but it isn't shown as being delivered
Hi. I have got an item that I purchased but it is still showing as awaiting dispatch. Because I don't wish to mislead the supplier, is there some way for me to show that it has been received? I have messaged them to say it has arrived. Otherwise I do...
E-Bay forcing free standard labels on high value item when I was going to cover signed for in price
An item just sold for over £200 I had it marked as 'FREE POSTAGE' and in the description I said I including signed and tracked delivery in the price.Now ebay is FORCING me to print their label with a over £4 charge, I am not sending high value items ...
how do I change shipper details and tracking number ?
Was sent Royal Mail posting label, but item is too long, so I bought an EVRI delivery myself.How do I change the shipping details ?thxps - know I’ll get refund for unused Royal Mail label, eventually.
