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Seller News: January 2026

Start a successful new year with important updates to help streamline your business.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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eBay for charity not working today?

Hi. I've just created a new listing (stored in drafts currently) and I usually add a donation to charity to my listings. However, the toggle button to switch on the feature has disappeared, and I can only click on 'more info' and 'done', with no way ...

Listings

System board reports no selling issues, why am I getting the following message = Well, this is embarrassing. We're sorry, the listing tool isn't working right this second. Please try again later.

Find seller

Hi all,I purchased a HP Probook 450 G6 for my granddaughter for collage a few months ago and now the screen has a fault 'Pink with Blue streaks ' i need to find the seller but I deleted the auction from my purchase finder, how can I do this. ThanksDa...

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Resolved! "Available funds" not showing up in seller hub.

I can see that i have clear funds, and have even been messaged to say that I have a usable ballance.From a previous sale I have a registered bank account and I am attempting to withdraw my ballance. From sellers hub, I click on payments and expect to...

Sending reminder invoices

I sold an item 2 days ago and still awaiting payment. When I select send invoice I get a message "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." How can I send a reminder ...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

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Broken hoover

I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...

Selling

Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?

Buying Chisels in UK from US

Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...

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New bug - Bulk postage page no longer automatically selecting correct postage service

I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...

Address my items are sent from is wrong

I moved 3 months ago from Bristol to Brighton. I changed my address. My account reflects my new address. However, books sold from my account are stated as coming from Bristol. Although EBay tells us about the importance of having the correct "from" a...

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Click and collect addresses for buyers

Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.

3 colour wire missing

Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks

Resolved! Cancel

Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido

Refund for item removed for policy violation

I paid for an item later removed for a policy violation. Not being sure what to do (as I have not recieved the product) I logged a cancellation. Later I found that help said to log an 'item not recieved' but because I have logged a cancellation the s...

listing issues

morning all trying to list a few items that are for collection only but the listings show a click and collect price and a P&P charge how can we remove these it does say in the listing that it is for collection only tried to get an agent to contact me...

S

I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...

Billing

Does anyone know of why my Canadian account that I have changed to a uk delivery with a uk mobile # defaults back to “item cannot be delivered to Canada” very frustrated!

Messages

I have been trying to contact a seller regarding a faulty product, which is under guarantee but is 6 months old. When I click on the contact seller it keeps saying ‘ something went wrong, could not load messages’ on a red banner. I have tried contact...

Messed up my Postage settings

I recently accidentally added business/ postage settings to my account… which will not allow me to list as it says there is issues with the postage settings? I’ve tried talking to eBay but all I get is the chat bot going round and round in circles… h...

Listing Video Volume Control

Does anyone have an answer to why ebay has changed it's video player within the listings so you can't turn down the volume without turning it complately off? Now when you hit the video (which they seem to be pushing harder and harder - I counted 19 v...

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File Exchange Gone !!

Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...

User avatar by • Engager
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Account hacked ??

I listed a load of items this morning onto my eBay account, turns out when I've gone in to review them I've posted them under a different profile name - I think a n old account of my partner's. How, I'm not sure, I think potentially I've logged in vi...

Several different answers from agents.

after 14 years of doing business on ebay they banned me from selling.I don't get a clear answer from the agents what I did wrong. One agent said that if I don't get a negative BBE within 60 days my ads will be back. Another agent said that I have a p...

Resolved! Policy violations

I have had some listings ended due to policy violations, which I accept. My problem is that when I try to resolve the issues and close the cases by ending the listings it tells me I can't and to try again later. This is annoying as they are constantl...

'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?

Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...

Resolved! Returned item - tracking issues

I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...

notifications and emails

I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?

Problems with a seller and yodel .

I have had a parcel delivered to my designated pick up point. Unfortunately the seller and yodel have not included a ecp code and my pick up point will not allow me the parcel without this. I have mailed the seller who has instructed me to contact yo...

problem uploading photos to listings

I am unable to upload photos and so cannot do listings. I am doing exactly the same as I have always done - it just says upload failed - although I can see the photos. This is using my laptop - this is how I always do listings. I have tried to contac...

Offers disappeared

Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...

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Unable to search purchase history

I can no longer search my purchase history - whatever I search for, it usually says "No orders were found - please search for another item". I recently bought 2 Nokia phones. If I search for 'Nokia' or 'phone', neither of them come up. I tried search...

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I cant refund the buyer

Hi, i sold a dvd and the buyer says it doesn't work. He has asked me to replace it but I dont have a replacement so I tried to refund him the full amount, however Ebay won't let the refund go through, saying that the amount is invalid. What do I do n...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

User avatar by • Contributor
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Someone sold me a stolen item

I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...

Vtech Geni Laptop

Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...

i am not getting variation options

when i list something, i don't get options like add colors (more than one),or sizes and other specifications like this. Mainly i don't get add variations option for my product. i only get option to add only one color or other specifications.

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

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No reply from seller

I bought a impact wrench earlier this year it has broken and has lifetime warranty but the seller refuses to reply to my questions , any idea what I can do next .Thanks

Cancelled order - but buyer being asked to pay

I was selling an item. Someone reached out directly to organise a sale which we agreed. But before I had time to take down the listing on eBay someone else bought it. Which was my mistake for not ending the auction in time. So I cancelled the order b...

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Issue with selling on auction site

I am not a business but recently, when listing an item on the auction site I get an ebay message"Looks like something is missing or invalid. Please fix any issues and try again".It then refers to "Immediate Payment. You must specify Buy it now price"...

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Help!

Hi. I listed an expensive watch which then sold but the buyer cancelled after paying but before dispatch. I was then asked by ebay to complete the cancellation which I tried to do but they were asking for £829 from my own personal account as they’d a...

Ebay issue

What to do if order a parcel and the seller sent the parcel to a different address asked eBay for help eBays answer is that I had shipping info case closed  my post code pe301qy  

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Variation listing not working

I am a business seller on eBay and selling pet food and supplies. My variation listing is not working. For example if I want to sell Calming dog bed of different sizes, the variation option is not appearing for me, it is appearing for other sellers t...

Listing denied

I'm trying to create a listing which includes a charity donation.I've been prevented on the basis that a previous charity donation has not been paid.It has!Customer Service provides no assistance.

Short Quantity on Blue Centre Feed Roll

I bought a 12 pack of blue centre feed roll from an eBay seller some months ago which was advertised as being 110m long. Suspicious of this, I recently checked a roll and found it was only 37m long. The other remaining rolls were all the same weight,...

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Changing Currency

My Ebay account has been registered in the USA for over 20 years. However, now when I try to create a new listing, it shows the price in £ sterling and not US$ (as gefore). There's nowhere to correct it on the Ebay website or App. I tried contacting ...

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I keep being told my listing has a policy violation, for offering to buy or sell outside of eBay.

My listing is no different from any of my other listings but no matter what I do to it I keep getting the same message. There is NO contact information anywhere on the listing but I keep getting this message regardless of what I do. I have double che...

Posting address

HiOn listing an item for sale, the posting from postcode defaults to my previous address despite my new one being inserted on my settings etc.When I delete my old one, and put in my new post code, it shows please add a valid post code. I live in a st...

Speaking to an agent

I need to speak to someone regarding a dangerous item, but the automated system won’t allow me to load up the item I wish to discuss. It won’t allow me to speak with an agent unless I can click on the item

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

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SD and Prohibited Items

Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...

Ebay premium service benefits

Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...

item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?

hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...

My selling items does not come up in searches

I posted an item and have zero views. When I serch, even with the exact title of my post, other related items come up but mine does not. In other words, in my selling page the item looks live, but I don't think it comes up in searches. How can I fix ...

Blender

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the s...

Safety concerns

I had an email from eBay today regarding safety concerns for a mobility scooter charger I purchased, it apparently goes against the safety regulations & has been withdrawn from eBay in the US for this reason. I’ve contacted the seller for a refund bu...

Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

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Account problem

Hi my account keeps switching to another account, which isn’t anything to do with me ,I try to sign out and sign back into my account, but goes straight back to unknown account ,even changed password ,still no joy

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

reporting to HMRC

HiAm reporting to HMRC for the first time. I have two accounts but cant see if I have to report totals for each account or whether just one . obviously same bank details and NI number. Hope this is clear enough to understand!

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Problem with order cancellation

I made an offer on eBay and it was automatically paid from my card. I immediately requested a cancellation and the seller accepted it, but this idiotic service called eBay kept me waiting for three days and then cancelled the cancellation request. No...

Age verification

I don’t have a credit card to verify my age. I only wanted to buy a letter opener but was prevented from doing so because it was considered a bladed article. I’ve had my eBay account for 19 years so how can I be regarded as under 18? Will eBay be off...

Duplicated order

Hi, how can I cancel an item that was duplicated by mistake. It was automatically relisted but i didn't realise.Someone has made a bid on the duplicated item but i have explained and they understand. The original item has been sold. This all came abo...

Issue with delivery dates to customers only showing as 27th December despite it being shorter

HiIs any one else losing sales because eBay is quoting dates after Christmas despite this not being the case. It has been going on and off since at least Saturday. I keep reporting it but to no avail. So despite me setting it to same day dispatch wit...

Funds on Hold Constantly

Hi, I have been selling with ebay for the last year and my funds seem to be consistently on hold. Normally this isn't an issue as I just use my ebay balance to buy other products but now I am trying to crack down on my spending. It says my account is...

Tracking

Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...

*bleep* is wrong with the eBay offer system

I tried to put in an offer for an item in the UK as I am in the UK but every time I go the system says the seller will not send to the US Well I'm not in the US so what's wrong with your system I've tried getting through to you in many other ways but...

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Buying an item after reserve not met

I bid on an item earlier today and lost the auction as it said it had not reached the reserve. I messaged the seller to ask what the reserve was and explained that I really wanted the item. The seller told me it was £65 (I had bid £60) but said they ...

Signing in

Went to put feedback in today for and item I bought and was greeted with a different logging in screen asking for photo ID etc much the same as NHS of late. I had to link my Google account in to get round this. I will not upload a photo of myself and...

The tax invoices are incorrect !!

Done my accounts for year ending and now found a number of EBay tax invoices are incorrect (Instead of £78 they shoe £3.37) They are all over the place, how do I get someone to correct them

Sending offers to potential buyers

 Hi. I’m a new seller. After a week ‘live’, with some interested buyers (‘watchers’), my ‘selling’ platform urges me to send offers to them. However, it doesn’t matter what amount I put in…it says ‘invalid amount’ underneath in red (please see exampl...

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Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

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Search settings

How can I change search settings as a default to exclude United States permanently . It’s a waste of time I have to change preferences every search. I just get offered a load of options with ridiculous delivery and tax charges. I don’t want anything ...

resolution

do e bay ever bother giving a resolution when you report an isssue,,,,,mines been 2 months now, not a word from them !!

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My listing is not anywhere to be seen.

I listed some solid silver spoons in the category: Collectables & Art>Silver>Solid Silver>Cutlery, I was wondering why there is not even any page views, I went through the category manually by refining the list to auction only, time ending soonest, t...

Resolved! postage

this is my message to ebay, please comment i do not want to use the delivery services you recommend for items that need age verification. they are more costly and they are not reliable.I want to use royal mail only for things i sell.not having this a...

Suspicious transaction

I was trying to buy a projector screen from a seller but, at checkout the verification process was not my number, despite me being signed into my ebay account at the time (which has the correct number). When I tried re-verifying my actual number on m...

Resolved! DPD Parcels

Recently I had an Ebay Parcel delivered to Argos by DPD. After a few days I went to Argos with the eCP code to try and collect it. The lady at Argos said DPD parcels are different and I will have received a collection code from DPD and not Ebay. I ha...

EBAY FRAUD

Refusal to hadel complaints, refusal to call me back and failure to provide qr codes to complete return thats now been closed and will not allow to be reopened as im just trying to get the qr codes to scan for labels. What advice for next steps? than...

Trouble updating personal information

Hi all, I am trying to update my email address on my account. I've typed in my new email address and I get a message saying a code's been sent to my new email to verify it, but nothing been sent, not even in junk. This has been happening for many mon...

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MC011 Restriction

Hi, I got this restriction recently - once my sales started to go up. Ebay asked me invoices of stock purchase orders, proof of every delivery - it took me hours to go through all that as I had 350+ orders done. However I provided everything and more...

Photos not uploading when using web

I'm have problems loading photos when listing a similar item. They seem to upload and no failure but the images are not visible, ie if I load 3 images, there are 3 boxes that load but cannot see the images. This is only using the web, I've cleaned hi...

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Issues with updating tracking

Okay guys help me, am I safe? I sold iPhone 15 pro max the buyer selected second class postage and provided me with a bar code to scan and pay a pre paid label, due to how expensive the phone is I chose to do first class postage on my behalf, but the...

Ebay not letting me Update my Sold Item with postage info & tracking because I did not use their Pre

Sold an item. Buyer received it.sent Positive Feedback. Yet account still showing as- Pending, postage date overdue, get Prepaid label.”I used my own postal service. Ebay will not let me update Tracking or Dispatched on Seller Hub- just get repeated ...

Collector didnt give me a code

Help. I have adhd. It makes it hard to remember processes. I sold something for £350 but the buyer didnt give me a code when they collected and I didnt think until after theyd left. Now theyre ignoring my messages. I need my money. What can I do?

No communication from ebay

I recently purchased an item via guest checkout.No confirmation email has come though.This was 3rd of December.I paid through klarna and first instalment came out of my bank at time of purchase. I purchased something the next day and all went through...

Rear view camera

I purchased a rear view camera in April ( approx 8 months ago ) the camera is now taking on water and is impacting on the picture which is causing a safety issue , it’s an outdoor camera so it should be waterproof, the seller has told me to open up t...

Label help

Hi all just wondering if anyone can help me? So basically I purchased a 3rd party label and voided the generated label I have sent the item today with the 3rd party label but it is not showing scanned by carrier and I’m worried that I will get a stri...

postage

i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?

location restriction

I am in the UK, my girlfriend at the same address can buy item X, but I am blocked with the error code Unfortunately, this item isn’t available for purchase in your location.{e284694-1260494x}. what is going on? I can buy it on a guest account, but t...

Unable to List

I have 300 free listings per month as a personal account holder, and I have only listed 53. I keep getting restrictions to list more, and I keep getting a message that I should increase my limit if I need to list more products. How do I get this fixe...

Click and collect

I had two items delivered to Argos for click and collect. I normally receive a pickup code for collection but this time I haven’t had the codes. Argos won’t release the items without the code. The seller says I need to contact eBay and so far eBay ha...

Contact seller not working

I have sent three messages to the seller but he has not received them and when I check them on eBay account they are not there. I cannot contact the seller and need to arrange collection.

Faulty battery charger.

I got a message off ebay telling me a Makita battery charger i bought is a potential fire risk and is subject to a re call, ebay said i should contact the seller, which i have fried to do bot had no response. How do i get ebay involved with this when...

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Settings

Hi I am using a tablet PC but want to show the desktop site all the time not the mobile site. I am using my browser and set it to desktop but it keeps reverting to mobile.Any ideas?

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...

Requirements for selling batteries in the EU

I was sent a message stating:We’re reaching out to you as you sell batteries or products that contain batteries in the EU. From Monday 18 August 2025, listings made by battery producers must comply with requirements in the EU Batteries and Waste Batt...

Listing

I am unable to list my item to sell-Ebay site tells me that the "my location" information needs addressing.Checked - all correct -still won't list. Anyone else with these issues?

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Unable to resolve a policy violation listing

I have a listing that apparently has violated eBay's listing policies due to me offering to sell it outside of eBay, which I'm not, but I assume it's down to some wording that's been incorrectly interpreted. When I click the 'resolve' button the opti...

Trusted device

Hi 4 weeks ago I got anew phone I’ve used it loads of times , but still eBay treat it as a new device , I have to keep putting in a code every time I use it, even this morning in the post office while getting QR code, then it comes up trusted device!...

Charged twice for same order

I was charged for the first attempt which was made with klarna but there must’ve been a glitch in the system as there was no order confirmation. I placed the order again successfully the second time with a different payment method and the second atte...

Expired listing details

I was wanting to find out how to view the full description and photos from an expired listing. I used to be able to. But it disappeared before I could copy them. listing ID [#a07-0brhednm4w#]_[#5242c089e5024633bc2c1961c10ed904#]

Faulty item

I have a faulty item the seller agreed to send a replacement 3 weeks ago it’s not arrived I have contacted the seller & they are not responding now?

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  • 1 replies
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Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!

EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...

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  • 3 replies
  • 0 kudos

Ongoing Technical Bug Preventing Me from Listing – Nearly 4 Months Unresolved

Hi everyone, I’m hoping someone here can help finally escalate this. It has now been almost four months since I first reported a technical issue that prevents me from creating or revising any listings on my account. Each time I try to list an item, I...

Collection barcode

Hi, so I’ve stupidly deleted the eBay email with the collection barcode. I’ve also deleted the in app message as I was going to use the email. What an idiot. now I can’t find a collection barcode on the app anywhere. Please help. Thank you.

Cancelling an item with bids

Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...

Quickfile accounts problem

Hi, For my business I use Quickfile accounting, I had my eBay sales linked to this and it logged all sales and charges automatically making life easy, it worked perfectly for over a year but now when I log in to my quickfile account eBay banking is d...

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

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cant bid because of where i live

i live in scotland also have a house in spain When in spain sometimes want to buy /bid for e bay items however when i try to bid for something --whilst in spain--- im advised that seller wont post to spain As i dont want anything sent to spain how ca...

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