Seller News: December 2025
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Forum Posts
Returns and refunds
I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...
Resolved! Not sure what this message means - can someone clarify?
Hi I've started listing again after a long break so not too sure how 'simple delivery' works. I sold some briefs, they were delivered and I've been paid but when I went into the 'sold' page I saw this message from Ebay: "Your buyer has reached out ab...
Request a limit increase
How do I request a limit increase? I've been severely restricted, but I really need to post ads. What should I do?
Returns and refunds:
2 items i sold were mixed up and sent to wrong buyers, then returned to me. Buyers still wanted items so I re posted original items to correct buyers who have received them, but it's still showing on my sales as I still need to refund the buyers even...
high value bid from a bidder with 0 feedback
HiI would like to receive comments re an item i have for sale that has a bid of £450 from a bidder that has been a "member" Dec 25 with 0 feedback. I feel uncomfortable re this and would be please to hear your comments and adviceJohn S
Add sku code
Hello, does anyone know how to add an SKU code to a listing? Thank you.
Buyer said despatch 48hrs still not her week later
Hiya I bought my son some trainers from a buyer who’s listing said despatched within 24 hours and be delivered around 7th Jan. Now it’s saying 14th January. I messaged the seller and it says the seller is out of office to 12/12/26 - I paid £66 for th...
Item not received
Bought an item as a guest before Xmas, Evri have managed to lose it somehow. Can't raise a dispute as its "not in my history" .seller not being much help. Any help much appreciated.
Balance w
Hi my name is Arien Ali. Why has balance gone from 52£ to 41£ what is going on?
Buyer beware
I recently raised a 'Return Item' case because the technical spec of a purchase was not as advertised. The seller emailed me (via ebay) and begged me to close the Return case as this would affect their eBay rating and that they would deal with my ref...
Simple Delivery over-riding original postage arrangements
Hi, I have sold an item originally listed before the implementation of Simple Delivery.Simple Delivery has overwritten my original postage charge and method with the Royal Mail Medium Parcel service, which will not accept an item of this size. There ...
Ebay
I need Ebay to contact me. Their automated ai listing removal tool has failed, the appeal has failed, as the agent obviously didn't understand the listing. There's a few listing's that are for circuit breakers, showing the positive and negative being...
Simple Delivery refunds and returns
Why do Ebay refund the buyer and say that they have handled the return, but you don't actually get the items back. I have now lost three items due to this, worse still is they give no reason for the refund. Does this loophole mean that the buyer gets...
seller account
on 6th of Jan E/bay transfered all my funds from sales to my bank. thank you. however I have sold several items since then and the balance does not show in my sellers account. where is the money?
Fake Nike Tech fleece
I have bought some Nike Tech Fleece sets from various eBay sellers.I have started to sell them on StockX, however, they have failed authenticity checks, I have been fined for each failure and my account has been suspended.I have more orders from eBay...
I need help with order 01-14046-14086.
Hello, I need help with order 01-xxxxx-14086. The item is marked as collected, but I never collected or received the item. The seller confirmed by phone that the item was damaged and advised me not to collect it. I opened a return, but I cannot send ...
Delivery
Mu buyer lives very close to me. He has opted for courier delivery. The item is a vinyl record. It would be logical for me to deliver by hand if buyer agrees. Will this create any issues with seller/buyer protection? Thanks.
Item sold to US even though I had North America excluded
My eBay item number: 127599090429 sold yesterday, I had one bid and I noticed they were from the United States , thinking they may have a UK forwarding arrangment I didn't contact them until they won, then they asked me if I would do International po...
Refund for item removed for policy violation
I paid for an item later removed for a policy violation. Not being sure what to do (as I have not recieved the product) I logged a cancellation. Later I found that help said to log an 'item not recieved' but because I have logged a cancellation the s...
Return
Open a return request because item is no longer needed, seller declined original request
Adding additional photos to a listing with bids on it.
I have a problem that has been raised before but doesn't seem to have been resolved.I have been requested to add more images to a listing by a bidder.I have done this before with no issues, but now I have problems.I can add the extra photos when I cl...
Refund for item not received
Appreciate this sort of question has no doubt been asked previously but rather than scroll through looking can I ask a quick question please As a seller I sold an item on New Years Day and posted RM tracked 48 hours on the 2nd Jan 2 days later the tr...
Lost item by courier, buyer gets a refund, what about compensation for the seller?
I sold an item during Christmas and posted it, well packaged using Ebay's supplied label and money back guarantee .The item was lost by the courier Evri (or too damaged to deliver, take your choice) After deliberating for a week the buyer got a refun...
Shipping Dilemma for a road bike.
I've just seen a road bike that I'm interested in, but I feel the shipping rate is a bit low at £5.88 with Yodel. The seller has three positive reviews at 100%, but I still seem wary in case it's a scam.Is my thinking reasonable? Any advice would be ...
Bought an item still not recieved
Hi! so i bought an item on the 22nd December and the seller has not sent the item, I've requested a refund 2x now and they keep declining it.
Help
I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update. Still nothing, so I requested cancellation of order. However l, under reason why, I have made an error and marked won't arrive in ...
Global shipping to usa
What the hell has happened to ebays global shipping program to the usa its gone from non existent to ridiculously high charges I recently had an enquiry on a small item to the usa whereby an offer was about to made but they were quoted £83 via ups wi...
listing issues
morning all trying to list a few items that are for collection only but the listings show a click and collect price and a P&P charge how can we remove these it does say in the listing that it is for collection only tried to get an agent to contact me...
VAT invoice for customer
A customer has requested I send a VAT invoice, but when I select the invoice there is no VAT. I have updated my business registration number, but this has not rectified the situation. I have a business account. Thanks.
Change reason for return
I want to return an item. I clicked on the 'item does not match description' box, and the next screen is 'Anything else to share?', requesting further details. I do not want to do all of this, so I want to change the reason for return to something el...
Item in basket
Hi, an item I'm selling has shown "in 1 basket" for a number of days now. Can anyone advise me what that means as the item hasn't sold. Does it mean the item appears sold to other interested buyers? Thanks
Buyer Protection Fee - Showing Wrong Price
Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...
sell from sweden
Is it possible to sell from sweden and ship internationally?
S
I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...
Payment
Since it’s impossible to actually speak to anyone at eBay, I thought I’d ask the question here. I sold a laptop six days ago and posted it and itarrived at the buyers houseunfortunately the amount of postage wasn’t sufficient so at the post office I ...
Two accounts.Will closing one affect the first
I have a different account on my i pad to the one on my laptop.will closing the laptop account affect the one on the ipadrgdsMartin
How can I enable “Fitting available” on my tyre listings?
Hello everyone,I run a tyre shop on eBay UK and sell car tyres regularly. I also have a physical workshop where tyre fitting and balancing are available.I have noticed that many competitor listings show a “Fitting available” label under the seller na...
Billing
Does anyone know of why my Canadian account that I have changed to a uk delivery with a uk mobile # defaults back to “item cannot be delivered to Canada” very frustrated!
item did not purchase bu arrived
hell all, i recently was browsing ebay for an item few days ago, i recieved item did not purchase, find it very strange (1) item that size would be click/collect, (2) would have to buy it now, then clarify before final payment, had to notify the bank...
seller refued my cancellation request even though he asked me to
after I bought the item the seller told me he could not ship to my location and told me to cancel my orderthen after I cancelled the order he told me that he cannot refund me because of some fee then after ignoring me for 3 days of me constantly tryi...
Resolved! Paid for new item recived a used item
I paid for a new battery for a samsung phone, however the one I recieved is clearly used, and it has a manufacture date of 2020.02.11 this is clearly NOT a new battery, and the glue patch on the back has clearly been attached to a phone, and the foil...
Four-seater wagon
Has anyone brought the vevor four seater wagon and know where you can get a rain cover to match. No help from seller.
dispatched order
Hi,I have fulfiled an order on my ebay store and the customer has received her item,but I still got a message from ebay to dispatch the order (that the dispatch day)has elapsed. I did not use the prepaid label .What should I do to show the order has ...
Sending from EU to USA
I have sold an item to buyer in USA, now when i go to post office in Estonia they said i got to pay USA import tax in order to ship the item.Under some new rules Its not a buyer pay's taxes when getting package its sender pays the US taxes before sen...
item not as described
Hello, I purchased this case specifically for my phone model, but it does not fit. The packaging shows one number and lists three phone models, meaning it is universal, not the model-specific case I bought. I previously opened a return but closed it ...
Item I sent with Parcelforce/Royal Mail arrived damaged
I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed t...
How to close and delete all my eBay accounts
I would like to close my eBay account and have it deleted. Please tell me how I can go about doing this.
SELLER OFFERED REFUND £17.97 FOR 3 BRACELETS NOT AS DESCRIBED, NOW NOT ANSWERING ,
I BOUGHT AND PAID FOR A SILVER BRACELET , SAME NIGHT I ORDERED 5 MORE ITEMS FROM SAME SELLER, WHICH CONSISTED OF I MORE OF THE SAME BRACELET, PLUS A WOMANS BRACELET TOTALING £17.97 arrived in two different orders, all 3 bracelets were not as describe...
A
A buyer left feedback I want removed, I appealed it but eBay said they won’t remove it even tho the buyer has admitted to my product to be in working condition I want to contact a human being not a automated bot but that doesn’t seem possible so I’ve...
phone bought under one year guarantee
I bought a phone under a year ago with a one year warranty. I never managed to get it to do wi-fi hotspots and it sat in a box for most of the year. I tried again recently and the battery failed. I contacted the seller 3 times - first time 4 days ago...
Messages
I have been trying to contact a seller regarding a faulty product, which is under guarantee but is 6 months old. When I click on the contact seller it keeps saying ‘ something went wrong, could not load messages’ on a red banner. I have tried contact...
How to set the search defaults
I'd like to only see UK only and Buy it now options and have to set the filters each time. Does anyone know if there is a way of setting them as default please?
Returned Item, no refund received
Hi, I returned an item and it says a refund has been issued, but nothing is showing on my bank statements, this was a few weeks ago. the seller has asked me to get in touch with ebay.help appreciated? how do i get my refund?ThanksAdil
I'm going round in circles
Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Using my own stamps to send an item
Up until now people selling low value small items which could fit into a 2nd class envelope were excepted from using simple delivery - has this changed and is someone now expected to pay over £2.00 to deliver something that can be sent for a 2nd clas...
Item not as described
I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...
seller isnt accepting bids
I was going to buy an item and put it in my basket. When reading the description I noticed there was a conflict in the info. In one location it said the refurbished item was in 'as new' condition but elsewhere it said the item might have marks and sc...
Return issue qr code
Seller accepted return, after qr code for postage was issued seller claim it contain old address and sent me screenshot of different qr code. I asked the community and was told to ignore new QR code and send item to official code eBay provided.After ...
sending jeans to israel without global shipping
sending jeans to israel
Contact seller
Tried to contact seller, this message was shown.. The seller isn’t able to respond. Review the listing again to see if it answers your question. Any ideas why.
Resolved! How can this be right, and why won't ebay help?
I bought a white electric, plug in radiator. I was told by the seller that they had sold out, so I could buy a more expensive one instead. I declined, and asked for a refund. They said they had found one like I ordered, except it was black. I specifi...
Combined postage
Hi, can anyone advise ? I'm a private seller. I want to now offer combined postage for buyers if they buy more than one item. I have looked into it and I have managed to set up a flat rate discount which amends postage costs for the buyer.But I need ...
postage
why can Ebay not allow me or buyers to use letter post to send ? Why do Ebay penalise buyers and sellers by using expensive large letter at inflated costs? if an item is worth less than £20 why do we need to use £75 cover?
REF# number on GSP item
Hello. I recieved payment for an item. I am not certain but I think the packet for the second order although for the same buyer may have been addressed with the first REF# number incorrectly. Will the item still be directed to the buyer if the REF is...
Resolved! item not delivered in time
Dear allI have listings that includes food items. I have sent to a customer via royal mail 48 but was delivered after 4 days. The customer is not happy. What options are available to me? Can I ask for a refund amount from royal mail or would ebay do ...
Returns
Air duster purchased last May, hardly used and now won't work, messaged seller 3 times who has just ignored me, what are my rights thanks
Resolved! Dropped off parcel at Post Office for DPD collection but never collected
Hi, I dropped my parcel off at my local Post Office for DPD to collect, a prepaid label from eBay, status showing dropped off only, that was 5 days ago. Called the Post Office and they say all parcels collected daily.Where do I go from here? DPD will...
Item arrived damaged - seller will not accept returns
I received an item damaged, open a case to return and the seller will not accept returns, send him pics etc. The seller closed my return case and Ebay are saying that it can not be appealed. Something not fair with that?
Unfortunately, this seller won't post to your location.
I've been trying to purchase a product (a CD) from a seller in UK but every time I try to check out "Unfortunately, this seller won't post to your location" pops up. I've been in contact with the sender and they says that they have international ship...
Selling
I think eBay fees are over the top for selling vehicles, as well as the listing fee (£19) they then charge £25min. Final valuation fee.i can accept the 1% but £25 min. Seems excessive for something selling for not much
Not god quality
I was ask eBay for help from 16 .and 17 and 23 December but no any reply yet from eBay and seller
Simple ( Or not So Simple) Delivery
It appears that eBay no longer want private sellers to use them. I have a number of items -due to clearing a relatives house - that are over all the Simple Delivery options.Despite much enquiry and wasted time I am not able to find a solution. How th...
Bad review
Hiii! I was wondering if you could take down my one bad review as it doesn’t make sense, they just left it there out of spite because I wouldn’t sell the item to them the way they wanted because they were trying to scam me. I still have this item as ...
Change shipping to international during auction?
Is there a way to change shipping to international during the auction so international buyers can bid?
Luxury survey survey/giftcard
Got a message from eBay saying because i purchased a decent watch they wanted to do a survey, I was told I’d get a £15 gift card if I did it, i naturally did it. However it’s been a few days and I’ve got nothing, was just wondering if anyone has had ...
Perfume violation
Advert for selling Chanel 5 removed due to a violation - don’t know what I have done and mo way to find out exactly. Copious amounts if information bla bla bla but no exact info about what my violation is. Just need a few words not umpteen screens of...
Parcel Shop collection issues
Anybody having issues with parcel collection from shops. It might just be my local shops, but on EVRI deliveries the shops keep asking me for a barcode, which I do not have before handing over parcel. The evri website says its just ID. I contacted eb...
No confirmation when booking a Royal Mail collection
I'm not getting any email or other confirmation when book a Royal Mail collection through simple delivery. How do I know this is has been booked OK?
Can we get e bay to ban Evri a a delivery company
Can we get e bay to ban Evri as a delivery company. Their tracking is useless as is their customer service....I feel as if every delivery to me will get lost.
how to sell repro. club
Hi repro. pict caledonian war club throwing club hand made of stone and wooden shaft listed it but ebay has taken it of how do i resolve it thanks for help
I’m a seller and my buyer messaged me saying evri said the item was damaged beyond repair
Hi the buyer just told me that the tracking on evri shows that the item was damaged beyond repair in transit since it was perfectly fine when I wrapped it but I still haven’t processed a refund to him because I know that eBay simple delivery covers t...
Potential buyer questions
I have recently been asked by a potential buyer to provide the serial number of my product. Should I do this? It just doesn't feel right/safe to me but appreciate they may just want reassurance the product is genuine. Any advice appreciated.
seller sends item described as Brand new but item is used and seller accepts no returns
contacted seller to be told I was a scammer and refuses to communicate further. The item listed as brand new but when item arrived it was dirty and covered in scratches and dents.How do I raise a case
Seller description of an item does not match the physical picture
Good evening. I have been a member of the ebay community for about 21 years. A very recent item I was viewing (locking Toggle switch), mis-led me into thinking that the item depicted did not match my requirements. However the technical description di...
Lost item now delivered, I require click & collect code
I received a refund for my lost item, it has now been delivered to Argos as requested, but I am missing the click & collect code. I have tried all options posted on ebay site but can't get any help to work out how to receive this code. Can anyone hel...
Seller - (shilling)
I recently bid on several items, and didn't win any of them. It was strange because there was only 1 other person bidding and they had bid days earlier, so I expected to get at least momentary win. Having failed to win anything, I pretty much gave up...
XRocker Gaming Table
Please help what do I do. I purchased the above for my son for Christmas. We checked all parts etc were there first, (box had been opened by the seller previously) on checking there were 2 legs labelled F - there should have been one E and one F. Bas...
15-14038-82958 this item
Hi, eBay keeps asking me to send feedback for this seller, but I'm not going to do it yet as the item i got came, but the plastic box came it was all cracked and broken so iv messaged the seller and they wanted pics of it broken and they came back wi...
Faulty good
I bought an Apple Pencil for my wife for Christmas from a seller with good reviews. The pencil doesn’t work despite following the instructions lve left several messages for the seller on eBay they haven’t answered. I have requested a return today but...
I've made a mistake as my package is heavier than i thought it would be. What should I do?
I have sold an item and I've now realised that I've made a mistake and that my parcel is bigger and heavier than I expected. What should I do as buyer has already paid for the postage?
Return
I sold a retro mobile phone over a month ago with 14 day returns. Now the customer says it won't charge. What should I do?
Resolved! Says Item delivered but not
Evri claim they have delivered my package to me but they didn't. They have a proof of delivery photo ( my front door closed and the package in the couriers hand not one of my front door open and handing it to me as is done with my usual courier). I h...
Listing not allowed
I don’t understand why my listing of ear buddies is not allowed? For ‘not following our Offering to buy or sell outside of eBay policy’. What does this mean?
Removing negative feedback for private seller
Hi,I`m registered as a private seller. Never had any issues with any of the buyers and always maintained 100% positive feedback but today received a negative feedback from one of the buyers which I think is very unfair and I think they specifically d...
How do I make my item a multiple quantity once its been published?
How do I make my item a multiple quantity once its been published and do a 'make an offer' option?
Can i get a refund on a fake perfume
Can I get a refund on a purchase I bought as I was a fake perfum
When will I be paid?
i was meant to be paid for this order by the 3rd of Jan but still haven't. The item has successfully arrived and I've gotten positive feedback. How much longer do j have to wait for payment?
Invoice
Hi I listed an item as collection only. The buyer wants me to post. How do I send an invoice to include postage. Thank you
Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
Messed up my Postage settings
I recently accidentally added business/ postage settings to my account… which will not allow me to list as it says there is issues with the postage settings? I’ve tried talking to eBay but all I get is the chat bot going round and round in circles… h...
Complaint About Ebays AI
I was about to but a diecast model, advertised as a Bell UH-1 helicopter. On closer inspection it is described incorrectly in several places. It is a completely different model, a Mi-24 Hind.I raised this with EBays automated systems.The result - the...
collected already but status dispatched
Hi I met the buyer yesterday, he paid for delivery but collected items where we met. Order is stuck on dispatched and not sure how to amend Have asked him to see if he can complete order but he is not answering Thanks
Resolved! Order cancelled
I placed an order last night and immediately realised it was a mistake so cancelled it straight away, within one or two minutes. The seller declined to cancel it saying it had already been posted. How is it possible to have posted something a minute ...
Wrong tracking number provided
Im disputing delivery of a item as not arrived.seller has provided a tracking number and advised it has been delivered.when i check details on royal mail tracking i can see that it is a wrong tracking number,gone to a address in a totally different a...
Return not showing on eBay portal
Hi, I have processed a return on eBay & delivered the parcel to my local Post Office a couple of days ago. The tracking shows it's been delivered at https://www.royalmail.com/track-your-item#/tracking-results/PBUF5622611001 Any idea why eBay doesn't ...
POSTING LARGER ITEMS
wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!
USA tax and eBay holding email addresses
Postage to USA is a big problem now. Due to import tax. All the postage companies now are wanting prepaid tax from the sender. I am not paying someone else's tax!!International sellers need a contact email address and phone number it is required by t...
Fradley Park reference GSP
I recently sent an item via the Fradley Park address to a regular customer. However I think I may have put the reference number from a recent previous order on the address. Will it still be delivered as it is the same seller? Both orders were recent....
I have been scammed
I spent money on a 5090, and the expected delivery date was November 28, 2025. However, the seller didn't provide a tracking number until December 15, and it turned out to be fake. I couldn't find any information about this number on the Royal Mail w...
Fraudulent seller
Message to Ebay: Can you please investigate this fraudulent activity. I ordered a Wind Turbine on 03 Nov 2025. On 13 Nov 2025 I received a message from Ebay to say that the Wind Turbine had been delivered. What I received was not a Wind Turbine but a...
Set up a seller account
How do I set up a seller account? Ive been trying for an hour an no luck and its getting annoying.I created my listing and it told me there was a hold on my account until I was verified and to contact customer services. Cool.got a call back, person d...
Lost Pack Fedex
I’ve order three packages all with tracking numbers each one claims to be delivered and shows a different address to the one I entered FedEx claims eBay has provided me with the wrong tracking number I would like the correct one with my package tra...
why cant i talk to a person to discuss a problem?
Need to talk to a real person via a call back
Cancel order-possible scam
This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...
Parcel held at customs in holland
I Sent a antique box to Holland after negotiation with the buyer to lower the price. I sent it tracked DPD but it is on hold in customs as the buyer needs to pay duty,After trying to contact the buyer I have no reply from him. He has paid ebay but th...
Package tracking not moving for almost one month
Hi everyone,I bought something from the US, I am based in the EU. Paid on 8th of December, last tracking update was on the 19th of December saying it was on its way to the ePost Global Processing Center. No movement since then. I understand it was pr...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
Resolved! Buyer requested later delivery
My buyer has requested later delivery as they are on holiday, but it looks like I’m late on delivery and eBay may cancel the item
Sale
HiI've listed lots of items for auction. I expected it to last 7days but people are buying and paying for the items on the first day for the price I started at. Why is this happening? One guy messaged me with an offer which I refused so then went and...
Postage
Hi i had to generate a label but have posted it with another courier. How can i get rid of thr generated label i have not used and input the tracking info for the package? Thanks in advance john
Postage
Hi I refunded a customer in full. I offer free postage and hadn’t purchased a postage label as I gave the refund before I sent the item . I have now been charged for the postal label that I didn’t purchase
broken item under warranty
How to return/ get refund, replacement under guarantee
post labels
why are my postage labels so high was 87 pence im now been charged £2.70 for a £5 item which will be a large letter 2nd class
Getting arrange collection notices cancelled when an item as been hand delivered by the sellera
What is the best way to get the "arrange collection" notifications cancelled if, as the seller, you have hand delivered the item to a local purchaser?
I received an email. Then But can not chat them
Hello ceylonmart_7,We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for...
Resolved! Why Do I have a 'STAR5' 5% discount on some of my items
I run an eBay shop and saw this morning that some of my items have a 5% discount coupon on them which i did not put on. Is this an eBay promotion across the board? I haven't seen anything about it
Total Lack of Sales
I have posted about this before but the situation is getting worse. We have gone from being quite a healthy business to having virtually no sales at all. We have just experienced our worst Christmas period on record. Are we alone or are others experi...
Resolved! Refund
I got a refund for an item sent from USA, which never arrived . Three weeks after the refund it arrive all ok . What do I do now?
Penalised after seeking guidance from ebay
Hi, I sold a brand new watch and buyer returned as 'unwanted, unable to read display' (it was a chronograph with small dials). The returned watch was missing plastic seals and showed evidence of wear (light scratches, dust/skin flakes). I wanted to o...
Fishing reels
I purchased some fishing reels on Sunday and on Monday made arrangements to collect them as it was collection only . We arranged for me to collect on Tuesday . I arrived at the destination after an hour's drive ,but could not inform seller I was ther...
Marking a package as delivered
I sent a package by Royal Mail Tracked. Having marked it as dispatched, I could not find a way of adding the tracking details. The buyer has received the items and left feedback but eBay still shows Awaiting delivery?How can I change the status to de...
simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled
simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...
Seller postage refund for undelivered item
Sold an item on 20th December. Postage bought on Packlink via Ebay. Item was not delivered and returned back to me (claiming 'unable to access to property at 11.30a.m) despite it being delivered to a Sainsburys store. Having difficulty claiming my or...
Damaged parcel
Hi I ordered a Lego set from seller item arrived box squashed. It was sent with eBay simple delivery. The systwm is telling me to request refund from eBay f I request a refund from eBay do I need to return the item?
Icon to save a search has disappeared in my app
I have created searches and saved them many times; I know how to do it. But the save icon has disappeared ! When I create a search, there should be a heart icon on the results page to save that search, and there used to be, but some time in the last ...
account
hi seams i have 2 accounts 1 shows resent orders but when i sign in only shows orders.
lower payout
Dear Sir/Madam,I hope you are doing well.I am writing to request clarification regarding a discrepancy in my recent payout for Order No. 25-13997-90959. The total earnings from this order were £12.61; however, I received a payout of only £4.98.I woul...
Resolved! Help
I want to change my individual account to business one but it does not going through, like I receive the OPT number when I put that in it does not go forward
Credit
Does anyone know how often the banner appears offering £10 credit for downloading ebay app? Im about to make a large cost purchase and saving a tenner would be great. Thank you
postage
i get charged for postage even the buyer already paid for the postage ,,that's strange
tracking
I was told I had to update tracking . tracking cannot be updated once item delivered in the ebay system! Now wasted 2 phone calls and loads of time. EBay can see from buyer message to me that they have the item! Whay can Ebay not read messagews in th...
mixed up orders from ebay
hi everyone yesterday l was notified a purchase had been delivered , but it was not delivered, when l asked the seller to provide proof of delivery the photo proof they sent was not the order they sent it was a totally different seller l bought from ...
International shipping options on label creation page
Im trying to ship something to Europe, and have charged the appropriate amount for tracked. Ive always been given the options for standard or tracked Royal Mail shipping in the drop down list. But since yesterday, Im only getting the option to select...
Can’t get a refund on an unreceived item because I bought as a guest
I ordered a bed a month ago, still not arrived. Sellers are useless to speak to and clearly are scammers or thick. Everytime I go to request a refund through eBay as I ordered it on a guest account it sends me an email to look at the order details. H...
Hi
I was ordered this but it isn’t received and I was starting the refund and returning steps but it say your case was closed
R
I want to amend a review, how can I do that ?
Resolved! Cancel postage
Wint let me cancel but No technical issues reported
I moved from France to England and have been told I need to open a new account
I wish to sell some coins. I moved from France to England and was told by ebay that I had to start a new ebay account, with a new email address. I have opened a new account, but am being told I can't sell coins!Tried to contact ebay and getting nowhe...
I
Hi team, I am in the uk. I ordered an item from Italy in July 2025 for over £400, but the parts never arrived. The seller is refusing to issue a refund despite my many attempts to ask for one. Please help - I don’t understand what the issue is. I can...
Listing Video Volume Control
Does anyone have an answer to why ebay has changed it's video player within the listings so you can't turn down the volume without turning it complately off? Now when you hit the video (which they seem to be pushing harder and harder - I counted 19 v...
returns
i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...
Missing item
A buyer reported not receiving an item posted several weeks ago to a GSP address. I have tracked the parcel and it says delivered . I do not know what a GSP address is. I have not sent anything this way before. There is a photo of the delivery that l...
international return issues my story
hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...
Item didn’t sell due to time waster
I advertised the vehicle for sale, a buyer clicked buy it now. Then didn’t turn up at the time he was supposed to. I messaged him then he said he didn’t want it anymore 路 eBay have now restricted my account !!
Posted order wrongly
I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated
Seller refuses to ship after payment, claiming I am a scammer
Hi everyone,I recently bought an item from a seller. Since I have zero feedback, the seller first asked me to confirm my identity. I provided my address and any requested documents, then made the payment.After that, the seller told me that they alrea...
Stolen property please help advice needed
We purchased an item on eBay from a seller subsequently the item was found to be stolen. Police report confirms this. We contacted the seller no response. We contacted eBay but was told to sort with the seller. The seller is not responding. eBay is a...
Custos duty n imorts from the USA
Any information on the likely import duty on a synthetic wig sent to the uk from Los Angels, CA. Obviously, there will be VAT
Seller advice needed
Hi, would really appreciate any advice/feedback to help me resolve an issue.I sold 2 items, unfortunately buyer of ‘A’ received ‘B’ item & buyer ‘B’ received item ‘A’ after communicating with both buyers they thankfully agreed to return the items & a...
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Potrzebna mi pomoc w zwiazku z przesyłką
Cancel
Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido
Sold item collection issues
I sold an item & booked a DHL collection (through simple delivery) last week. They were due to collect Monday. Didn’t come. Tuesday I got a message saying they were coming. Didn’t come. Today I got a message saying they were coming and up to now they...
Remove positive feed back I gave?
I gave positive feedback to a seller and attached images of the parcel and the item opened but it shows my entire address, how to i edit or remove positive feedback to get rid of the picture? They can't request a re-issue as it isn't negative or neut...
Item hasn't arrived, "proof of delivery" shows nothing and eBay is refusing to help
Hello, I've purchased an item in October and it still hasn't arrived. They told me to contact the seller which said that he had sent it so that therefore it was not his problem anymore but eBay's. This is the proof of delivery (the whole picture, jus...
I cannot buy the stuff.
The seller says they will ship overseas, but I can't complete the purchase.and they tell me to contact eBay.
Downloading a packaging label downloads with the invoice attached
Hello, When downloading packaging label to print on my label printer it downloads as a A4 pdf with the label on 1 half and the invoice on the other half of the page. 2 files on 1 page. 2 files are being appended into 1 pdf, instead it should be seper...
Need CLG code for CERTILOGO
Need a CLG code for CERTILOGO to see the 'journey' my authenticated watch went on. I have received the card that comes with the watch with a QR code, this takes me to a Google page showing the item and a 'show me' button. This just takes me to the CE...
selling 1kg silver bar.
I have been scammed on ebay before so very warey. If i send a 1kg silver bar worth £2400 by Royal Mail tracked. The buyer accepts it received so delivered, Then claims item not as described so sends it back to me and i have to refund, when the item [...
'gross amount' or 'order earnings' 4 hmrc
What figure do ebay send to the HMRC? because I have two figures from ebay one is called 'gross amount' and is higher because it includes cancelled orders(refunds) & postage charges (expenses) which I don't pay & the other figure is called 'order ear...
Filtering Out Items from searches with postal charges disproportionate to item price
As a vinyl record collector there seems to be an increasing number of items on E Bay UK from USA. Where,for example, you could have Item £10 (VAT of 20% may apply) and then postage of £25. Is there a way you can filter out postage in excess of specif...
DRS harassing me daily
Hello, I am receiving text messages and/or phone calls on almost a daily basis now from DRS stating I owe them money and I have been passed on them by Ebay. My Ebay account is showing a nil balance and I do not believe I owe anything. In fact, I have...
Resolved! My bought TV was delivered to wrong address. Should I accept redelivery?
DHL delivered to the wrong address, and the stranger even accepted it! DHL are trying to rectify it and I am waiting for a call from them. It's a TV, and I am not happy to accept it as it's been put in the hands of a stranger and travelled many more ...
Expired Labels
Hi, Sold some stuff last week, but then the heavy snow has completed shut down the local Royal Mail - no collections, local post office is not accepting anything, just nothing is working. Of course that means I have labels expiring in a couple of day...
a Yay to ebay
So, I normally have questions or moans but today I just want to say yay to ebay for dealing with my return request in a manner that offered fairness to me, as the seller. I make a great effort to list my items with videos, lots of clear images and fu...
3 colour wire missing
Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks
Stolen listed items
We have found 2 items on ebay of high value that have been stolen from us. What do we do? We have reported to the police and have a crime number
Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days
Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance
snow
I have parcels that need posting today but we are snowed on are we covered and not marked as late posting
How to contact eBay- received package that isn't mine
Hi everyone,I have received an eBay package that isn't mine. I have a partial address, name and what I thought was an ebay user name. Chatbot can't help, and I don't see a way to ring or email eBay directly. Any help would be appreciated. I just want...
Idiot seller
Rubbish seller
Returned Item I haven’t been refunded for
Hi there Guys, I am posting on here for some advice as 1 last attempt to get my money back for a phone I returned. This was some time ago now and I have been exchanging messages with the seller for months before they eventually started ignoring me an...
Postage Costs
Am I correct in my assumption that I can no longer select Royal Mail as a preferred carrier for low value items? I list several magazines at £1 with a postage cost of £1.15 to cover postage & packing. I have listed a magazine earlier today & the only...
Postage box dimension size
I want to send a large parcel - 81cm x 62cm x 42cm. What are the options for door to door collection and delivery?
Save Search option missing
Hello, I npticed yesterday (6/1/26) that the "Save Search" button/option is missing from my search results.Is this something that eBay have done on purpose or is it a glitch?
Resolved! people cant see other items im selling
Hi All once i share a link to my listing on facebook, people who click on the click are unable to see my other items i have for sale. i am a new account, does this matter? Thanks in advance for your help
Payment held
My payment for a sale is being held because I mistakenly ticked the delivery rather than buyer collects box. The buyer had paid eBay and is arriving to collect ( a large sideboard) how do I change the delivery status to buy collects so that eBay tran...
V
E-bay says my new Mastercard can not be verified when I enter all details
Search doesn’t bring back all results
Why is it that links to products on eBay from friends on Facebook do not return the same product on UK eBay?
Postage address
I have recently started working in the UK and want to bid something here in the UK, however when I want to bid it keeps saying that shipping to South Africa is not allowed but I have changed my shipping address on ebay to my UK address. How can I ove...
Items requiring postage by age verified service
Several times now, I have sold a bladed item on Ebay and the buyer has failed to purchase an age verified service, despite the fact that I have selected that postage service in my listing. I am dealing with one ATM and all I seem to be able to do is ...
Sellers payment
HiDo sellers receive their payment as soon as the buyers pay, or do they have to wait for successful tracked delivery confirmation?The reason I ask is because I’ve had 2 items recently that the seller has only provided a tracking number which only sa...
Refund
I haven't received a refund for an item I cancelled. When I checked the sellers profile he is not registered with ebay
Getting paid from ebay
I sold a garmin watch on eBay got confirmation that it was sold and was sent a postage label, I have an item number, it was delivered sat 3rd January 2026 but still not been paid, tried various help sections but eBay says no record of item or it bein...
Item not received and refund options
Looks like this item is fake as a last buyer has stated. I would like a refund as its hard to contact buyer and I have not received or item has not arrived.
Feedback
Why is it that a nurtual feedback says 12mth but it still showing after 13ths + ?
Payment
eBay is with holding my sales money because ebay has not sent micro deposits .Is this the normal practice.I'm regularly being told to clarify and verify my bank account details that I have had since 1977.
I got scammed
I am furious I send a buyer a £50 perfume and they claimed they never got it but when I checked it says they received it so that’s what I told them they then harassed me for a week before taking it to eBay and getting a full refund and now they have ...
Unable to contact seller - getting error "Message Delivery failed due to a temporary error"
Hi - I bought refurbished Dell Latitude 5300 i5-8265U Quad Core 16GB Ram 256GB SSD Windows 11 Laptop and delivered on 9th July 2025 from the seller NewAndusedlaptops4u, I use this laptop sparingly and today while using it suddenly switched off and af...
