Member To Member Support

Promoted listings

I seem to have lost the ability to promote listings on my account. Any ideas?

selling

Hi, I am new to selling and would like to know what sharing means on a live listing that is already promoted

So this is an interesting one.at 00:03, I wanted to update my shop newsletter and create a coupon one..I created a coupon and added to the newsletter.all was good, until I used my partners account to see how it looked from a buyers point of view.I’m ...

Cancellation refused

I need to cancel an order that was never dispatched. I don’t have funds to cover the promoted listing fee upfront. I’m requesting that the promoted fee be credited so the refund can be processed without requiring an external payment.

How long can I save draft's before I list them live ?

Does anyone know how long I can save my draft's before they are deleted please?

EBay cancelled listing

EBay AI has removed my listing stating policy breach - it’s wrong. How do I speak with an eBay agent (human, not bot) to over turn this decision?

Could you please help me increase the item quantity?

Hi, Could you please help me increase the item quantity? I want to sell more item but Ebay not allow me do that. Thanks a lot for your help. Ann

Fake PS4 controllers everywhere

Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...

Resolved! Selling a book with a prohibited word in the title

Hi, I listed a copy of 10 little N*** by Agatha Christie. I covered the 'n' word in all the pictures and it was up for 4 days before being removed for violating policy. But I put the word into search and there are currently 950 listing that use the w...

account

I need help with my seller account.My account was restricted when I tried to list my first product.During the process, I connected my Payoneer account, but Payoneer showed that my password had expired. I had to create a new password, and right after ...

how to fix this?

help me to fix this problem.

Listings not appearing

I've recently checked some of my listings that aren't selling by doing a search for them. If i type the full item title it is in the top ten which is fine. If i type say 3 words from the title it doesn't appear at all. This can't be normal especially...

are you paying to advertise on ebay???

I have been on ebay for well over a decade. I do not and I have never paid to be seen anywhere on ebay or outside of ebay. I pay more than enough to be on ebay. I have seen a number o.f possibly private, sellers recently bemoaning the lack of views t...

Sudden Shock of Promoted Listings Priority fee

I have unwittingly run up cost of about £50 for "Promoted Listings - Priority fee" I don't know how that has happened, I didn't even sell the £16 item!!! I hope someone can explain how that has happened and do I owe that money?

NO VIEWS : SEARCHED TWICE FOR OWN LISTINGS 29 PAGES : NEITHER PAIR MICHAEL KORS SHOES THERE

My listings are somewhere on Ebay but no views : EBAY encouraging me to highlight at a cost,Twice did a search for own listings of x2 pairs Michael Kors heels own but not on any of 29 pagesFound my 3rd listing & accessed the shoes from there Is it de...

Lack of views for private sellers

Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous

Accept a offer problems

Hi all, I've been offered a price from a seller. I'd like to accept but keep getting a error message.Ive tried on my phone app, via Google, and on my pc. Same thing

Ebay payout doesn’t make sense.

Sold 2 items recently. I had these as promoted posts. The breakdown below is pretty clear cut on what I’ve earned, which in total is £80.8. When I went to withdraw the funds, the amount is lower than ~ £62. Can someone from eBay clearly explain why? ...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Resolved! Unable to promote listing

Hi there,I am unable to promote my new listing's any more and promotion have been removed from my pervious listing's as well. Please advise

eBay saved searches show results that are duplicated.

When I search eBay for my usual items ie; books/cds - the items will usually show for example 6 items that meet the search criteria. Recently when I access my searches, it appears that most of the items shown are then duplicated ie. Search for 6 item...

WINTERSAVE appeared on some of my listings which I knew nothing about

Does anyone know how I can remove this WINTERSAVE discount from my listings. I did not agree to this and my margins do not allow for discounts of this nature. Also, how can I make sure this type of thing doesn't happen again. Thank you

Promoted Listings / Campaigns Dashboard Missing After Switching to Business Account

Hi everyone,I recently changed my eBay account from private to business. I am selling on eBay UK, but my account is registered in Germany. I have already made my first three sales, and the orders have been dispatched with tracking.However, I still ca...

Ebay has because a place to buy customs

Since ebay great idea of adding ads to it platforms and increasing proudect prices by 10% as that ebay recommends add rate I've noticed an increase in ebay selling advertising via flyers so the great sparks at ebay marking have shot there self in the...

Free post promotion, has it ended already, as ebay have added postage costs to all my items

Hi,have eBay removed the free postage promotion as they have added postage costs to all my recent posts,that were listed free.

Ebay selling and Me

Am selling on here for the first time in ages....In creating 2 listings I've come to understand why when I'm using eBay as a buyer it has become so difficult to find what you need locally with foreign sellers being prioritised over UK sellers. AI alr...

using e bay to purchse items

I am having trouble using E Bay to purchase items.I did not use E BAY for some time as I was in and out of hospital for a spell.I am now able to use you again

Item removed for policy violation after sale

I recently sold an item but shortly after, I received an email to say it had been removed due to policy issues. I have appealed and upload receipt. Anyone been in this position? I have notified the buyer but a bit frustrating

Wanted items

How can you advertise for wanted items on eBay ?Thanks.

Re-listing a previous item that went out of stock

Hi. I would like to re list an item that I was previously selling and went out of stock. I could not find it. Can anyone help me?thank you

Resolved! i bought a GPU for £50 recently and never received my 10% off

purchased a GPU for for fifty pounds it had allforyou10 10% for £50 on it, it's for sale price was £51 at that particular time the seller dropped the price to £50 i bought it and no 10% discount ,reasons ? it still valid this so called 10 $ off till ...

Postage

So I’m selling some dust caps and I’ve put the postage as custom and 2nd class large letter and the buyers are still able to select other postage methods that’s are costing me to actually send the items and loosing money ? I’ve tried changing it nume...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

Ebay pestering

Ebay pester every day for me to buy things I do not want. How do I stop them?

Hi there Ebay have removed a listing stating it violates there polocies , it was model aero engine

Why have Ebay removed my model petrol aero engine , it is noo different to some one selling a petrol lawn mower ? tia

Fees

Why does eBay charge the promoted listing fee on top of postage and taxes. Sounds just like a stealth eBay tax to me. I feel they’ve lost touch with their buyers. Anyone else think the fees are all wrong nowadays

Resolved! Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Hi I just sold and item and got £6 of it but item is £12 and customer wants refund

Just sold £12 item and got £6 of it. And customer wants to get refund. how am I gonna my £6 from ebay

I want to promote my listing

I can’t find where to promote I may sound stupid but I’m new to this lol apologies in advance

Request for Access to Promoted Offsite Advertising

Hi,I am currently an Above Standard seller with active listings and I am very interested in using Promoted Offsite to expand my reach.Please let me know how I can gain access to this advertising option or be considered for eligibility.Best regards,Na...

Are other listings affected?

If I 'boost' say, half a dozen items, will my other listings be affected. Thanks in advance.

Lists

I have lists of different clothes I don’t even like the clothes. Does anyone know how to delete this lists. I never ask for them

Promote listing stoped

eBay stopped me promoting my listing not my fault some light finger sod stole my parcels after taking them to evri so because of that eBay said I fel below standard 2 months now selling hardly anything joke

Charge on account after buyer not wanting to purchase vehicle

Hello Ebay why have I now been charged for selling a vehicle that I have not sold. The buyer sent an offer which I accepted only for 12 hours later them to say it was a mistake and no longer wanted. Why is it the seller (me) now has to pay a final se...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Ebay says photos dont match item but is authentic

No reason to what is wrong

Ebay not removing listings that go against their own rules

I came across a seller on ebay who has over 300 listings, not one for a physical item, all for services outside of ebay, I reported 10 of these, and get an automated ai saying it found no problem with these listings, despite this being against their ...

Stopped promotiom but still charged

Weeks ago I have stopped my listing promotion but I an still charged for it. I even deleted the listing and nothing works. Ebay still charging me....hepl

Can't Promote Listings – No Option Available

I need help with promoting my listings on eBay. When I click on "Promote Listings," it only shows me a message about eligibility. It has been 2-3 months, and I still don’t see the option to promote my items. I’m paying for a monthly subscription (#25...

can’t record size

I don’t know why I can’t set up the parcel size for selling

Coupons

I went onto eBay on my iPad and it said,if you open the app you will get £10 off of my first order. How do I find coupon? Thank you for your help.

Misleading Listing photos

Staggered by Ebay's response to my complaint. A photo of a second hand wheel in excellent condition with good tyre and the right pattern was advertised from a trade seller. It was much dearer than others but the condition was great. What arrived was ...

hi New shop

30 hours and no listings are showing to buyers. Why paid for basic shop

new listings

new listings new shop but not showing after 24hrs HELP PLEASE

Accepting an offer

Do i have to wait until bid expires before accepting?

TECHNICAL ISSUE

I was just reading some of the problems people have had! I haven't encountered things like that but my gripe is why is eBay having technical issues. First (on several occasions) there was an issue with putting in a best offer as the page was missing!...

Standard Promoted Listing Option is not Available?

Hi, I've a business seller account recently created but wonder, I can't see any standard listing promotion option available for any of my listing. Please if anyone know help regarding this? Thanks

Promoting Listings

I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.