Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Help with a refund
Hi, This is my first time selling on eBay and I’m finding it quite confusing! I have sent a collectable item and unfortunately the box has arrived bent/ squashed so the outer box is damage. I was contacted by the buyer and I said I was happy to refun...
Ebay refuse to return my account to a Personal Account after fraudster made it a Business Account
My ebay account was hacked following my e-mail account being hacked. I have no idea how that happened because I use strong passwords but using my hacked e-mail account the hacker used it to commandeer my ebay account. One of things the hacker did was...
contact ebay by telephone??
hi I have a complicated return..and the seller is not helpful...how do I get to speak to a human or a telephone number for them.thank you
Postage pricing.
Hi there, I'm having some serious issues with coming to terms with eBay's postage policy. It just doesn't make sense. You aren't allowed to customise your postage price and you have to have a set one. But that doesn't make any sense, for example they...
Postage,
Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...
Age verification
How do you verify your age if you don’t use a credit card
Sign in Loction different from my Location
I tried to chat to a eBay Agent of this issue of Loction different from my Location the agent then had to put me to another eBay department who wanted a screen shot the agent sent me a link to load a screen shot which was no help I gave up too much h...
Checking item original listing
Item sold for less than desired price. Need to check if the original listing had a reserve price
Restricted from selling after listing my first item
I’ve been restricted from selling after listing my first item (a box of cards) and have been told to contact eBay to answer a few questions. After I contacted them I’ve been told I pose a threat to eBay and then immediately disconnected without givin...
Order
This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...
Ebay has put me at below standard not willing to help
So ive been seller on ebay for over 10 years, I had to take some time away from my business back late last year due to personal issues. I started back in march at this time was below standard however was told by a number of customer service advisors ...
Return request dispute
I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...
Resolved! Cancellation an order
I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks
Do I have to pay without selling?
I haven't even sold my car. Ebay is already charging me. How long do I have to sell ? the value and cars are not easy to sell.
I am 36 years of age trying to buy a saw
Asking to verify my age with a credit card I do not possess a credit card is the anything else I can do to verify my age
Sold YSL handbag
Hi there. I’m new to selling on eBay and I have just sold a genuine YSL handbag. What are the next steps now? Do I need to post it out to the verification team so they can identify the item as genuine? please help
Unable to see shipping label
When I try to access the shipping label I get the following error (I'm logged in). It was meant to be shipped by today. Need urgent help Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and tr...
Merge accounts
I set up a 2nd account by mistake how can I merge the 2 and remove the unwanted account
Item received not as described, tried to return, expected me to cover both delivery & return
I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...
Editing Hot Linked Images
Hello! I have a question regarding listing images, all of my listings were uploaded via csv via the reports page, I have about 14k unique active listings, I would like to put a watermark over all of my listing images, the images were hosted in a goog...
Ebay collection point refused delivery
I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...
Collection but charged postage
I have sold something on eBay but the buyers have been charged a postage price and eBay are waiting for confirmation that I have posted the item but it is a collection only item. What can I do you show eBay that the item has been collected because th...
Delivery contact email is invalid
Hey, I’m selling an item which the buyer has now paid for and the shipping label is ready, however, when I try to view the label it says “it was not possible to generate the label. Delivery contact email is invalid.” I’ve asked the buyer to confirm t...
SPEAKING TO E BAY
Its like pulling teeth trying to speak to an agent.They advertise help everywhere but no contact tel number.You get directed in circles, very frustrating. May as well close the account.!
Order
I have placed an order and the money as come out of my bank but I still have not received order confirmation.
Seller incorrectly using my home address for returns
Hi a seller in Germany has used my name and old address for their returns pre printed qr code label. I only get so far on eBay’s auto assistance and then it won’t help further. any idea how to get to a human at eBay .ive messaged the seller but its g...
REPLACEMENT OF A FAULTY MOTORBIKE BATTERY
I bought a motorcycle battery which is supposed to have a 1 year warrantee but the battery was faulty from get go. I fitted it before going on a 2 week tour and everytime I had to start my bike I had to use a jumper pack. The battery was tested and f...
Received parcel I did not order
I have received a parcel I did not order. It had the same reference as the parcel which I ordered. I have 2 parcels. One I ordered and one I did not. The book I will keep. I did not order a shein dress !
Account Type Change
I had a personal account with ebay. I changed the account type to business by mistake, now I cannot change it back to personal. Please help
Sold item without advertisement but charged advertisement
Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...
Request to update tracking number
I hope this message finds you well. Unfortunately, I was unable to use eBay’s postage service and had to pay for shipping directly at the post office. As a result, the tracking number has changed. The new tracking number is NWEM2031575GB (Parcelforce...
Postage purchased via eBay marked as delivered but not received by the buyer
I have purchased Royal Mail 2nd Class Large Letter postage via the eBay app, and it has been marked as delivered. The buyer has messaged me to say the parcel has not been received. I'm trying to find the appropriate way to deal with this now that Pac...
Resolved! Help I recently ordered a projector
I haven't noticed I'd ordered nine I instantly cancelled the order
How can a potential buyer view a large item like a car
How can a potential buyer view a large item like a car before they buy when it is against ebay policy to exchange contact details?
Selling ban
Hi i got banned on Ebay over several yrs ago for being slow to dend out a few items when I had alot of personal problems, ive since got through this and have been selling on other sites and getting good reviews, I want to get on Ebay selling but cant...
Resolved! Advice around sanction for alleged breach of eBay policy.
Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...
age varification
my credit card is not being accepted for age verification, there is nothing wrong with the card I use it often, I don't know why it is not being accepted for age verification. There is no information anywhere to suggest what I can do to get this to w...
I need to speak to an agent on eBay urgently.
I sold an item through eBay’s global shipping programme. However since the 7th of May 2025 it has been stuck stating license plate is voided. I need help to solve this issue. But I can’t find any phone number to speak to a human being. Can’t anyone h...
Accepted offer with klarna
Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...
Postage charges( Evri) almost doubled to that quoted
Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...
Resolved! blocked buyer
had a bad dealing with a buyer - which now the return is closed/ fully refunded - I have to try mentally move on from.I have blocked them, blocked them also from being able to contact me but can they still see my listings etc?I am still able to see t...
Charged and not recived for an item not ordered by me
I have been charged for an item I did not order and have not been
Fridge Freezer not working
Sadly my fridge freezer, hasn’t responded, meaning there is a fault, checked sockets etc, of which are working . The only thing that’s working is the light in said fridge! delivered via DHL. Today Friday 30th May everything seemed ok, how wrong was I...
Sold an item no response
Hi,I sold an item and messaged the buyer to arrange collection. It’s been paid, no response after 2 weeks. please advise Thank-you
Resolved! trying to partially refund a buyer
Hello - I'm currently trying to refund a buyer. The buyer stated the item was defective/ not fit for use. I accepted the return and awaited the item. Which I got today. The buyer did not send everything back that they should have - something that hol...
Resolved! Royal mail tampered with delivery
I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...
How do I mark an item as delivered? It was sent a different way, not ebay postage.
How do I mark an item as delivered? It was sent a different way, not ebay postage.
suspected hacked account
Hi!I was asked to change password for my account. The next day I was asked to put in the new password, and then I got a message saying that;-Hi Jayne,We noticed a new sign-in on your account at ebay.co.uk. Here are the details:Time of sign-in30-May-2...
I bought a lotion and i not received it and they sent me message that my order has been delivered
please i wanr the customer support to review my recent purchase i did not received my order i need my refund or i need what i purchase please
My eBay wasn’t working so I checked out by guest
Good afternoon, I couldn’t log onto my email so I used check out by guest to purchase a shock for a mountain bike. I can’t recall an email of confirmation. It was purchased on Friday 23rd May and I have a copy of my bank purchase. Would you be able t...
Payment on hold
I need to speak to someone in person can you give me a phone number so I can call
Selling tools
I have a notice of a item that needs to be despatched the I was sent and received so can eBay remove the notification
pack of 10 saw blades
A 75 years How can i prove my age without a credit card as i do not posess
Deleating old purchase history
Why can't I deleat any of my old purchase history from April 2020 back to August 2017 ?I can deleat all recent history but not the rest ?
Old account
I have an old e bay acc with different user name and e mail I've posted things for sale on my old acc and updated things I'm on my normal acc and now can't get bck on the old acc to change it wat do I do
Faulty product
I purchased a walking pad in March. Had issues with the product. Now the walking pad is not working. Contacted the seller for resolution. But I wouldn’t have thought less than 3 months the product would stop working. What is the best way to get my mo...
Refund after purchase due to Postage charges
Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?
Account restrictions for bidding
Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...
Refund
Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...
Verifying your age. For buying hand tool
Hi is there any other way of verifying your age. Other than using a credit card, as I don’t own one? need to buy a sickle hand tool.
Messages from buyers
I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...
Adding a video on an item I’m selling
Hello there, want to add a video on an existing list but the system is not allowing me to do so. What can I do?
Site will not process my account update info for payout.
My payout is on hold and I am being asked to update the account details for payout. When I try,(via the red bar link), the screen goes dark and stalls when I click on my bank in the menu. I have tried to resolve with AI and with a lengthy live chat. ...
eBay's Mobile site not connecting
I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...
How to get a summary of ebay purchases to submit as business expenses for self-employed tax return
Hi,I'm a self-employed campervan converter (UK) and I order loads of small tools and components from eBay. The last tax return I did, it was an incredibly painstaking process of having to go through every single purchase and manually download the rec...
Fitness equipment
Hello,Your fitness equipment says to wet the skin before using then on another page is says keep skin dry Which is the right one pleaseThankyouS.Cross
new price for shipping
Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?
Who is responsible for missing or delayed items
Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...
Seller not responding to emails re collection or delivery.
I have brought a large item where delivery was stated as an option (with instructions to ask seller who would quote). This is a large item, a dining table and chairs. We would be equally happy to collect, but will need to hire a van and need to plan ...
my page, not my photos
Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...
Resolved! How can I send my contact address for a buyer to view an item before making an offer
How can I send a buyer my address so they can view an item before making a bid
Resolved! Agreed a Vehicle sale price via Ebay messages, but someone else pressed BIN
Hi there - got a little bit of an issue.Listed a car with a make offers and buy it now option (I guess I should have made it a classified ad)..Last week I agreed to a price via Ebay messages, subject to a viewing on 1st June. I left the listing open ...
Faulty parts causes engine damage
I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...
Resolved! Fake item received
Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...
Sending invoices
Why does ebay not let us send invoices.
Resolved! Local pickup item but no replay from seller with address
I have the winning bid on an item that was listed as local pick up. After the auction closed I sent a message to the seller asking for pick up address and what time would be convenient for them for me to collect. Also I said I would settele the invoi...
bidding
I was expecting a call back, far too long. How do I ask for a telephone call back that works in the UK ?
Seller Level Below Standard in Global
Hi guys,Feeling rather stressed.Basically I'm having issues with my seller level (in global region) being below standard.99.9% of my sales are to the UK where I have no problem, I'm a Top Rated seller.I sell very few items internationally. There lays...
SELLING
I AM TRYING TO LIST AN ITEM BUT I KEEP GETTING A MESSAGE SAYING I HAVE REACHED MY LIMIT BUT I HAVE NO OTHER ITEMS FOR SALE?!?
Wrong collection address
Hi,I’m selling something but it shows a different collection address and country! I’ve cleared my settings and relished it but still no luck! Can’t get Customer support from eBay. Can anyone help?
Evri refusing to process compensation claim for damaged item
I sold a small, low cost Item which I sent via Evri through eBay post options. It was eventually delivered 12 days late, and package and item damaged and useless. Buyer requested refund which I gave. Evri will not process a refund claim and say I mux...
complen
l buy phone from someone and is not t It's not turning on I ask for refund and is not answering me why
Seller won’t accept return postage cost
I have requested a return of an item I bought as it is not as described, the seller has agreed but only sent the packing paperwork and not a returns postage label , he obviously seems to think he’s not responsible and won’t answer my emails.on the or...
Resolved! Scammed?
Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...
Transaction report
My transaction report wont load or refresh
Hi, l recently bought a cellphone but chose the wrong model. The payment included the voucher cost.
l recently bought a phone and realised during payment that the model was wrong so l cancelled. l got my refund including the voucher from ebay that l initially used. Now when ordering the correct model l dont have the voucher anymore, how can l get t...
Payment on hold
Hi , as a seller I got quick query regarding my payment. As per my previous request my all items are delivered and still my payment is on hold. Would you please call me back or fix my issue. Thank you .kind regards
Sold item , tracking on couriers website shows it’s been delivered yet eBay’s tracking
Hi I’ve recently sold an item on eBay and provided tracking number . The couriers website shows it’s been delivered , the customer has said they have received it, yet eBay’s tracking system is still saying dispatched . So won’t release the money . af...
Seller says they haven’t received payment and I the buyer have to update order tracking number for t
Seller says they haven’t received payment and I the buyer have to update order tracking number for tHem to be paid. they lost original qr code for postage and changed postage from evri to Royal Mail.
Can't Download Orders reports
Same as two other posts here. I also cannot download my orders report. I am expected to post the orders today. Also cannot Reply to other peoples posts on this subject - hence I make a new post here.
Cannot download Order Report
I have orders that are paid and awaiting dispatch, but I cannot download the report. When I try to download I get the notification that it is downloading the report, but then nothing else happens I've logged out and back in, but the same occurs. Any ...
Download report
Trying to download report of orders pad and awaiting postage. System is stuck in an apparently endless loop and will not complete the report. Have logged out and back in, shut down and restart but no progress. Impossible to speak with anyone on phone...
Resolved! Promotional Free Credits to do Priority Campaign not rewarded
I got an email from Ebay offering £100 free credits for priority advertising campaigns, I obviously accepted and over the past couple days the fee is at £33, and £20 of it has come out of my available balance rather than the credit, this is really ba...
Inadvertant new account
I have just inadvertantly clicked on "set up new account" and this, with its default name, is now dominating attempts to log back into my existing and established account. Should I get back into the new account and simply cancel/Delete it?
Item is defective, seller passed the buck and framed me.
I bought an anime statue from Japan recently. When I opened the box, I find so many yellow stains on the item, hard to remove.I contacted the seller for several times. He always passed the buck, by saying he never met this situation before, it was ne...
Simple delivery.
Anyone know how I can get refund for postage I've paid over counter. I don't have printer for labels? Ebay made this harder not easier!! how can u be refunded for postage ive paid?
Ebay is bullying buyers and sellers
Ebay bullying buyers by adding huge amount of Buyer Protection Fee on listing price like £0.76 on £0.99 listing and now they starting forcing sellers to use their labels instead of old Royal Mail way. I have a lot of RM postage stamps sent me as a re...
Resolved! Seller sent replacement after I had a refund
The seller insisted on replacement only for a damaged item. I got a refund via eBay but the seller has still sent me a replacement. Will I get charged for it ?
Relishing item withdrawn due to alleged policy violation
I’ve just had an item I’m selling taken down as it was thought I was trying to sell it outside eBay. I assume this is because I included the name of a town I live near in the description, as I was making it clear I needed the buyer to collect. i have...
cant login to my account
despite several attempts i can,t login to my account, despite my phone being restartd several times and requesting several verification codes my phone doesnt get them. And its driving me mad, ive got funds i want to transfer to my account and the opt...
Resolved! Collect in Person Payment Made
Hi,I’ve just sold an item and the winning bidder is wanting to collect in person. The winning bidder has already paid but joined less than a week ago and has just 1 positive feedback to their account. A similar thing happened a few years ago and the ...
Messaging
I’ve been messaging a couple sellers asking about their item, but my messaging are disappearing once i press send and not delivering? What is happening? I am not revealing any personal information or crossing any guidelines set out by eBay- I just wa...
The isle of wight keeps getting excluded on shipping. Even for small items, which majes no sende
Why is the isle of wight being excluded from uk shipping, we're not part of the channel islands. And unless its huge items like furniture, there's no extra charges or freight charges. It makes no sense, and its getting irritating when you can't even ...
I can’t confirm my age as I don’t have a credit card
I can’t confirm my age as I don’t have a credit card.
I've opened the case but after one month the case is not closed,money not returned
What should I do ? It appears that I've opened the case, but after one month of investigation, eBay has not returned the money. Should I call the police in this case? I purchased car parts for 1000 pounds, and the shipping cost was an additional 2500...
buying as a guest
Hello I have bought an item as a guest as i could nit remember my id password and the item is not what it should. I have tried to return but ebay is messaging that the return is approved but the sender has not sent the return label. I cannot see the ...
Buyer gets refund then sells item
Hi a buyer asks for a refund of a purchased item , which you refunded. I have checked that users sold items and they sold the item you refunded even using my pictures! Surely this is against eBay rules?
I can't pay for the items I want
Is anybody having trouble paying for the items I want for the last 48 hours. I HAVE money in my bank account ( I phoned my bank this Morning) is there a problem with Ebay. It tells me when I go to pay for the items I have insufficient which is NOT ri...
Verification of my age
I want to buy a chainsaw it asks for age verification with bank details even 3 digit code on back of card not happy is there any other way to verify age
Does anyone else hate the new way of displaying prices?
I think it makes it very unclear, as a seller, how much offers are being made for etc. it’s rubbish. Fair enough charging a protection fee like Vinted but show it separately! Please eBay, take note!
Resolved! Seller will not refund faulty lawnmower even though there is a Guarantee.
I purchased a brand new lawnmower which developed a fault before it was 3 months old. The seller said he is a Third Party Seller so will not refund (or even part refund). The lawnmower actually comes with a 2 year guarantee so I even contacted the ma...
Son has downloaded wrong currency voucher
My son has sold some items in a game and was asked how he wanted the cash, he said in Ebay vouchers, but he didn't change the currency from USD to Sterling. Is there any was these can be exchanged for Sterling or spent on EBay UK?
Posting large item in 2 separate boxes
Hi, I'm looking to post an item through the Global shipping program, but the item is to large to send in one box. Will I be able to post the item in two separate boxes and use the same reference number on both boxes? I've asked ebay chat assistance b...
Why does ebay do nothing about counterfeit copys ?
Why does eBay not do anything about copy's counterfeit items when reported ???
Resolved! Same tracking number used twice
Hello,I'm having this issue that I posted an irrelevant parcel to a previous buyer of mine.The wrongly sent parcel was posted one day after via the same barcode. My questions are:How could the barcode still be vaild the second time if it'd been used?...
release of funds
Every time I sell an item on Ebay I struggle to get my funds released - I provide tracking numbers but it doesn't seem to make any difference. I just get fobbed off with endless excuses why they can't release the funds. Surely this is fraud on a gran...
Order I’ve placed
Hi, I’ve just placed an order with 2 items in it, I would like the courier to hand my parcel to me personally, as a lot of our residents orders are getting pinched, as some of the couriers are just leaving them inside the main entrance. Thank you
Can you verify your age ,without useing a credit card ?
To buy sharp items ,is the a way to verify your age without having a credit card ?
Age verification
Can someone at EBay.Find a solution to not just having a credit card to verify ages. Surely drivers licence should be able to be used or are they so tech STUPID AT META. not everyone has a credit card .. I can’t bid on tools and have lost out due to ...
I was asked about my kids
Hi,I just went through a survey from ebay but asking about my children I think is too much. Please chenge your policy as this is a too dip dive in any person live. I replied without the thinking but I will be carefull for future
Underpaid
I sold an item for £29.60 after fees (confirming this by looking at the order breakdown) when it came to recieving my funds, I'd only received £18, I'm confused as to why I was underpaid as the £29.60 was already after ad fees, and there was no servi...
Verifying my age
I’m trying to by a mini 6inch chain saw to trim down a small tree but I need to verify my age , but I need a credit card . I don’t have or have never had a credit card . How can I verify my age , surely there should be another way
Policy violations
I hand make my own crafts. I have recently had a listing hidden as it apparently violates a policy in that it states'Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions conducted outside of eBay ...
please help - return
Hello - I am a private seller and just trying to declutter/ etc. I sold a pair of curtains that were new/ never used. The buyer has contacted today to say they are in fact actually defective and wants to return. I have agreed and followed the procedu...
How can I apply the coupon?
Hi. I just noticed that I didn't apply a coupon when purchasing this. How Can I fix this problem I contact eBay or I have to return and reorder this again with the coupon? thank you.
How do u sign out of eBay on mobile phone cause if mobile is lost anyone can just get in and use it!
How do u sign OUT of eBay account on mobile phone !!
Ebay fees
What fees I have to pay though it's fee selling item. On Ebay. ?I received email have to pay fees. I didn't sold anything ?
Voucher expiry date, seller not responding
Ebay has given me a voucher with a use by date.I have used it, but the seller is not responding to any messages!What happens to the voucher if the sale is cancelled after the voucher has expired?
Resolved! Package arrived without any contents
I ordered 2 noserings from ebay, the package arrived through my door, however there was nothing in it but an invoice but no noserings
Contact seller form not working
Cannot type anything into contact seller form.Running Windows 11 - up to dateEdge - up to dateDeleted cookies, browsing data, cache, history etc - still now working.Same problem on Ipad running latest IOS.Thanks
EBay or Yodel ?
I purchased an item on 3-5-24 which I eventually collected on 17-5-24 a day after receiving notification that the parcel was at the Yodel collection point, I received the item without any issues at the collection point which I have no issues with how...
The tracking system from other countries
I bought my item, I was provided with a tracking number but I still don't know which courier company is meant to be delivering my package today? Please help if possible. Also, it did say it is out for delivery today so what's going on? I have reached...
How to contact customer service?
How to contact customer service?
Resolved! Best offer accepted and paid butb listing is still active
Hi, I accepted an offer and payment has been received. i posted the item just now, but the item is still active with bids from the same buyer. I am trying to contact the buyer and end the listsing before anyone else bids, but ebay says listing cannot...
My Purchases information, historical
Can anyone help me, please, with this query? My 'my puchases' file only shows 3 transactions, but I have made more than 3. I would like to be able to see my full history, thanks
Changing the end date on an item listed for sale
I have an item currently listed for sale which ends on the 12th of June but I would like it to end on Friday the 23rd of May. Could anyone help me with how I change the end date.
Resolved! How to sell an e-bike without a battery
Hi, my son's e-bike has no battery (it's discharged over the years and won't charge) but I cannot list it - any way around this? Thanks
DISHONEST SELLER
I CONTACTED A SELLER WHO GUARANTEED THAT HIS PRODUCT WAS FIT FOR PURPOSE AND WOULD REFUND IF FOUND DEFECTIVE - I DOUBLE CHECKED WITH HIM AND HE RE ASSERTED HIS PROMISE - THE ARTICLE DID NOT WORK - I CONTACTED HIM AND HE MADE VARIOUS SUGGESTIONS - HE ...
Getting old messages going back 18 months
Any help would be appreciated with advice in getting older messages - urgently need to clarify a dispute asked ebay for my data request however messages only go back 1 year i dont have the messages in my email so its only ebay - thanking anyone in ad...
Resolved! Subject: Request for Messages Older Than One Year
I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...
am I scammed?
I bought an item on eBay today, but on checking my order eBay shoes I have made no purchases but my bank shows the amount pending to eBay, have I been scammed? I can’t get to cancel the order as I don’t know the seller and bank can’t cancel until the...
Order Cancelled by Seller and No Refund
Everybody be careful. I bought and paid for an item that was later removed due to a violation. The seller said I would be getting a refund but this has not happened. Because the item has been removed, I cannot open a case with eBay and therefore I am...
Automated RM incorrect
I have sold an item and upon checking the label created by ebay realised this relates to a letter and item wouldn't fit.I have liaised with buyer and posted via RM 48h tracked small parcel. I updated tracking on the item, however ebay tracking doesn'...
Refunds
I bought a mobility for my mother that turned out to be too big for my car. My seller was excellent and cancelled my order. What happens next and when do I get my money back?
I have sold an item which I need to post, I selected to have the postage label emailed to me but it
I need to post and item, I selected to have the postage label emailed to me but I haven't received it, the item says that it has been depatched and I have to purchase another label. I need to get access to the original label, the chatbot is absolutel...
Payout
Hello, I changed my payout on the 10th and had to wait for eBay to deposit and withdraw £0.01p, I contacted support and they said once they take the penny back I can withdraw straight away, however, today was the planned day for the direct debit of t...
eBay banning sale of all hatching eggs??
HI All (and hopefully eBay policy team if you are listening), like over 10,000 of you out there, we (used to) sell hatching eggs through eBay (as well as other online platforms). we have been here doing this since Feb 2020 successfully. We are regist...
Message to buyer
I sold an item then incorrectly added my telephone number to a message for the buyer to contact me to arrange collection. The buyer responded requesting the best day to collect. I have tried to respond to this message however eBay now appears to reco...
Sale cancelled twice and only partial refund
Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...
Wrong country and currency
Hi, could anybody help me. I am a new user. Try to sell the items that left from my daughter’s party. I am in the UK but eBay put dollars and shipping US in delivery options by default. How to fix it?
Fake goods
I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?
I trying to pay for a item I have to verify my bank details for my age but it's not letting me
I'm trying to buy a miniature train start it's in my basket but it keeps sending me to verify my bank details for my age I've done all that several times but it won't do anything to let me get back to the page
Hacked
My account has an order placed to the US how do I cancel it.. I've changed the password to my account but the help section doesn't give any help
'Send Offer - Eligible'
Does anyone know of a way to get rid of a 'Send Offer?' - I always check this link as I sometimes do send offers to interested buyers but it would be useful to get rid of the 'send offer' option for individual items that I don't want to send offers o...
Purchased item and not arrived
I have paid for item money has gone from my account, it hasn’t been posted so no tracking info it hasn’t arrived and the seller is not responding to messages how do I get my money back
Resolved! Seller closed return
Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...
Why is bad feedback left at top on selling pages ?
I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. V...
To the eBay management or customer service I got a little issue why I’ve been charged for one item
To eBay management or customer service I got a little issue here why I’ve been charged twice from the eBay for one item I bought the cost price £14.86 I’ve been charged twice for my account. Please can you resolve the problem? I believe some mistakes...
Seller wrongly claiming 'unpaid' thus unjustified placed restrictions on my purchasing
I found a message from an unnamed person / operative of the charity ' It should be possible to hold sellers to legal requirements of fairness and accountability that befits the magnitude of eBay .eBay was mentioned three times live on the Red Carpet ...
I feel I have been scammed
Hi I purchased an item on eBay, paid via my credit card, and received an email from eBay notifying me of the pruchase and confirming the estimated delivery date. A month later, the item had not arrived, and when I checked the eBay app, it was not lis...
Resolved! Refund
Hello, I recently bought an item which, due to poor packaging (plain white envelope) arrived damaged. I contacted the seller and was asked to send photo of item, which I did. Today I received a message from eBay saying my money was being refunded. Al...
Cancellation Refund
I had a buyer request a cancellation on an item after they paid but before dispatch, which I accepted, then when eBay processed the refund it took it from my eBay balance instead of the pending funds? The cancellation has completed but have I got to ...
Had the max bid on an auction but the item webt to a lower bidder. why?
How is it possible that I have the highest maximum bid, but the item finally goes to somebody who had a lesser bid? I lost out on the item and the seller lost out on the best price. See images attached.
Someone is selling my book on eBay without my permission
I don’t understand how someone can make profit off of selling something they have wrote where as the person who has wrote it is not getting any money for it
Change in delivery status
I've just sold a phone to buyer who lives local. Initially we agree that I would post. My plans changed and I offered him the chance to collect. Which he has. Trouble is, how do I let Ebayknow that he now has parcel. He's emailed me to confirm collec...
Parcel was damaged and not been collected, been send back automatically to seller.
Hello dear!Yesterday I went to collect the parcel from Parcelforce depot. Parcel been damaged, fully opened, some parts were missing, some not matching description. I refused to collect it. Parcelforce sent it back to seller using same tracking numbe...
Fuel Filters for car search
Can't believe that there no filter for fuel anymore. Want to search for electric vehicles.The more they try to improve, worse they make.Using other filters now have become a tedious task
Top seller searching
Hi there simplistic question but in the search operation can you search only for 'top sellers', or is it maybe in advance search. Thanks in advance. Jc
EBay balance
I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...
Account buying limitation
AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...
Abysmal English Language Comprehension of India Customer Service Agents.
What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...
i'm a buyer and can't see any photos on listings
Is Ebay sorting this. Can't purchase anything until it's sorted. This must be affecting everyone.
counterfeit item,vero,trademark violation and so on the seller is not being removed even by owener
seller is selling counterfeit items i have reported him multipel times but ebay is not taking any responsibility can i know why this is being un fail i am a microsoft partner reseller develper her is the link to prove it https://appsource.microsoft.c...
Sending an invoice
Ive sold an item to someone in Northen Ireland but it wont let me send an invoice
Ebay blocking me posting stating due to exceeded limit of sales?
Sold approx 11 personal items and none for over a 11 months. No help from Ebay. Just useless. Canceling account. Cant see any other way. Use the social media mPlace
Error in retrieving order
I ordered 1 items few days ago which suppose to deliver by today but neither are showing in y purchase history. I received a confirmation email for item. But when I click the 'Track Order' links it comes up with the error, 'Order not found. Unfortuna...
Resolved! Sellers states make offer bid was lower than I sent. (I had screenshot proof)
Hello, I've just had really stressful and unpleasant transaction with a first time ebay seller. I sent a message to ask if would be open to an offer and he said yes. I then sent the offer using the "make offer" button. The seller then told me the off...
advertising products as UK stock that are coming from China !
Why is ebay allowing this ?Advertising as UK stock, asked for the uk address, they didn't give it, broken english in ebay message replies.Today got a text from royal mail to say the delivery is due from YANWAN on Friday.YANWAN = Yanwen Logistics is a...
Phone verification issue
Hi, I am trying to setting up my seller business account. When I entered the phone number for phone number verification process, I got the sms on my phone but on ebay site it is showing something went wrong try again later error and no space is comi...
Amazon tablet will not let me bid
Hi. I have an Amazon tablet which will not allow me to download the eBay app. EBay seems to have updated and it will not let.me increase a bid, visit an item, place a bid etc. It keeps telling me to "switch to mobile app." It has done this several ti...
Perfume listing rejected as counterfeit even though proof provided as legit
I recently listed a new perfume I purchased from seller. I bought it based on reviews but on receipt, I sprayed it once and it gave me an instant headache, so I listed it on eBay. It got flagged as counterfeit. I appealed, sending a copy of my purcha...
Unrecognized charge
Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.
Resolved! Doesn't not sound right this ?
Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...
Listing removed
Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoyin...
A mystery account has appeared on my phone using my name, I can’t log out and get to my real account
A mystery account has appeared on my phone, and I can’t log out to get to my own one
Sold 30 items or more personal items
I've been told to submit my national insurance number which I have Because I have sold more than 30 items or just over £1800 in a year the items are only sell are my own property I'm clearing my shed house and attic of basic clutter and not for profi...
I’ve been charged £14.99 listing fee twice
Hi there, I’m am reaching out in the hope you can help. The help on eBay is dreadful I can’t get past the barriers in place to speak to customer services and the self help does not help .i sold a van on Sunday and the buyer did not have any means to ...
Address
My details of my address are not showing the sellers who I buy of
QR not showing
Does anyone know why QR code is not coming up for posting of item to seller. Spoken to agent last night but still not coming up. Tried again today and can't get through to agent, only automated chat which is not helping at all
Fake Perfumes
Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...
Listing
I need to change the category iv listed a motorcycle in
Listing says post worldwide?
Trying to pay for an item in US from UK. Buyer and post says will post worldwide.When trying to pay, the message "seller wont post to this address" comes back.Seller will post anywhere , ebay says it's a glitch.Seller relisted, on ebay's advice and I...
UK to Us postage
eBay have removed UK to US postage using the global shipment programme without informing a single person. If you have been affected make sure to let them know how they have inconvienced you. This is due to tariff issues, easily solved but eBay ay! Th...
Resolved! Listing for hatching eggs removed - live animals policy
Is anyone else having their listings for hatching eggs removed my Ebay?They state it's due to their live animals policyYou can't speak to a real person and no matter how many times you state that they are eggs, NOT live animals.Absolutely sick of it ...
Back of my phone broken
I fix my phone online just the back was broken getting it back the display is broken and the back is not glue to the phone I ask for a return I wanted my money back since he has destroyed my phone but he accepted a return the product is my his not sa...
Parcel not received
I've been tracking my parcel that's coming from Yodel courier and they said delivery today I've contacted the seller but not much help.
paid for & not onpurchases
three items for steel drill bits Paid for cash removed from my bank account not showing on Purchases
UK to US shipping stopped
I held a 7 day auction which ended with some one from the US being the highest bidder. The buyer was told to update address as I didn't ship to there location. Spoke to customer services and they informed me they have stopped shipments to US from UK ...
Custom postage Changes
Has anyone had this issue? I am stuck with one single postage option and one weight - up to 1kg. I have always been able to adjust my packaging fees on top of the weight prices but now I only have one standard evri option so I can't list anything hea...
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