Member To Member Support

Play store

Hi All, My ebay app won't open, it won't open unless I sign into the play store first, why?

Item collected today but payment showing as pending

Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...

Ebay App Tells me Free to Sell ..... I'm a business seller!!

Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...

Year to Date Total Reset?

When does the 'year to date' total shown on the app reset?Currently mine stands at £1704 however some of this was made AFTER April 6th this year and about half of it in 2024.

Mobile update

My phone just auto updated the app this morning. The new app update is absolutely terrible to navigate in drafts. Also, I think private sellers can no longer promote their items as of this morning via the app update. Not happy today

New update loses helpful feature

Hi, When listing an item through the app, the option to add a custom SKU is no longer available. This was a very useful feature for me. Is there a wayof getting it back e.g something in my settings or how to I reach ebay to suggest if it could be ret...

Turn off autopay

Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.

Resolved! code for pick for home collection of item sold

I've sold an item and the buyer is coming tomorrow. The email I received says I need the ebay app to scan a code or I don't get paid. tried to install the ebay app but it says it's not the latest and I need to update it. Its the only one I can find o...

Difficulty confirming collection

My phone is showing that my ebay is 'out of date', but I can't get rid of it to install a new ebay account. I need to have this on my phone to confirm collection - any ideas please? I've sold an item and can access the details on the pc, but that won...

Selling

Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...

Pop up, incentive/discount if ebay app downloaded and paid through app

I recently had a popup on my laptop at ebay.co.uk, claiming £10 off if purchased through the ebay app.....and a QR code that took me to the app store. I downloaded app, made the purchase, but no sign of coupon/voucher or discount! Struggling also to ...

Resolved! How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

Problems revising items on the eBay App

I use the App and a browser to list items. Normally I can revise a listed item on the App but now it's insisting to go to the browser to 'apply business policies'. What's going on? The only thing I've done recently is restrict my postage to Royal Mai...

Delivery

Hi there I’ve recently bought an item on eBay. The seller has contacted me saying that there’s a problem with delivery and the eBay site is saying my address isn’t real. I said I would send a different address to the seller but the seller has said he...

Ebay app directing me to browser to sell similar

April 2025 and today, when trying to use the app to sell similar, Ebay send me to the Web browser every time. I have Android 11 and have uninstalled and reinstalled the app but can't progress. I don't want to get a laptop out just to sell similar. An...

Custom postage gone off eBay app

The option for custom postage has gone from the eBay app you can select if you go in eBay from browser, but not on the app I use the app all the time and can’t see why eBay would remove the option off the app?

Sorting by Cheapest doesn't work properly on Mobile

There's seemingly no way to message eBay directly to give them a bug report, so I'll report it on here.When sorting by Cheapest on my Android mobile app, it doesn't fully sort by cheapest, it'll throw in a few more expensive ones for some reason. Som...

eBay asking me to verify my bank account, whilst withholding my customer payments

Hi folks, Is anyone else being asked in the eBay app to verify their bank details? My funds are being with-held, despite me having the eBay account for 21yrs and my same bank for over a decade. They even moved funds into it on 4th March 2025, so it i...

Unable to Create a Listing

In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items. To remove the hold ...

£50 incentive

Hi. I am so sorry to ask for help. I received a notification on my phone about listing an item for over £20 and upon it selling, you would get a £50 code to redeem on a purchase over £125. Does anyone have a link to the T+Cs? I'm sure my listing will...

Error in eBay app

HI Somehow today the eBay app doesn't work properly. When you search for an item, the search results are incomplete and shows half of the items without picture and title. Even when I open my shop doesn't shows listing.

Opening eBay on iPhone 6s

Hi there, anyone else unable to access eBay now without having ios17? Don’t think this is fair on people who havnt got the updated version phone to be able to access eBay.

banned account

hey everyone.so about a month ago ebay sent me a mc011 with a request for docs such as invoices and bank statements. i send over the invoices i had but i sent the wrong bank statements which i didnt realise, so i re sent everything with correct state...

Website or App problems

Using IPad 9. Latest IOS 18. Website OK but App does not appear to upload photos from files on the iPad.

Pending money on eBay balance issue

Hi, I’ve sold an item posted it via Royal Mail and it’s been delivered and feedback has been received but it’s not showing up on the system as delivered so my money for the item is still in pending. How can I get this money released to me?

ipad update

Is Ebay tackling the issue with the lates update that pad's no longer are able to use ebay?

eBay APP on mobile Phone

My iPhone 5SE has just deleted my eBay app - why ?

“We’ve Looked Everywhere…” but we are getting incompetent…

Having been FORCED to use the eBay website more, because the latest App ‘upgrade’ does not support people who don’t ‘upgrade’ their phone every three years, I’m getting the “We’ve Looked Everywhere…” message more frequently. Usually (but not limited ...

Buyer protection fee

Won’t be selling anymore items after the ones listed have been sold. The Buyer Protection Fee is BS and EBay are holding funds for items that have been delivered and feedback left by buyers. Shame, but here we are.

Revised listing resetting to "buy it now" without my knowledge

I recently revised a couple of listings once they were up (set for auction, I must stress), and when I had saved the listing, it had reset to a "buy it now" item, which I had no knowledge of. This has caused me to cancel two unwanted orders. No doubt...

Resolved! Unable to Update Ebay on my Samsung Galaxy S9 Mobile Phone

I am now not able to open My eBay Account on my Samsung Galaxy S9 Mobile PhoneEvery time I try, I get the message to UPDATE or CANCEL I go into Playstore and there is NO message to be able to updateI have tried UNINSTALLING and REINSTALLING the eBay ...

eBay app no longer works with my iPad

A couple of days ago my eBay app stopped working on my iPad. I tried unsuccessfully to update the app. It appears that the eBay market place app is no longer working on my iPad - although the apple software is up to date. The iPad is my preferred too...

updating app. On my ipad, keeps coming up this version has expired, update now. I

On pMy ipad, keeps coming up this version has expired, update now. I click on update, it goes to the ebay app page and 'open' I do so and it brings me back to my original page. I'm going round in circles. If I delete my present app. it says I will lo...

Acccount restriction

My account has been restricted right after three lists . Ebay app isn’t showing any option to resolve or to verify my account. Kindly help me to resolve this

Technical issues

I can not access my Ebay app for days. Please help me resolve I have the new app and my device supports it.

Help can’t reinstate my account

Had a message they’ve restricted my account and to go to help and contact but when I go there they say check messages and there is no other way to get any further

Resolved! Ebay app

I cannot access the eBay app as my phone is too old

No access to Ebay from Iphone/Ipad

I am unable to access Ebay from my Iphone and Ipad as it needs an update which is only available for IOS17 or higher. My Iphone/Ipad are only IOS16. Ebay will be losing business if this continues.

App

App no longer works on my iPhone 7 and new app won’t download

Unable to submit

I have tried to make offers but it won’t let me. Could I ask why this has never happened to me before

Ebay App updated

I am so annoyed that Ebay have updated to a newer version.. i have a iphone 7 and cannot use my app as it wants me to use the new version . Its a shame as will not be getting a new phone yet . will lose a lot of business. I will be using amazon & Tik...

My ebay app

My ebay app doesn't work anymore nearly 3-4 days I keep upgrading and doesn't work

£5 off your first in app purchase... NOT

Got this late last night but was tired and went to bed.In the morning, thought I'd buy a present for a family member.But the offer had already expired at midnight, a few minutes after ebay made it.Does ebay really expect people to immediately buy som...

How to fix message "not available in your region"

Does anyone know how to fix this problem, no matter what I do it does not work, ie delete app, reinstall app etc. How to fix message "not available in your region"

Finding app update for Android

Hi,I feel slightly stupid asking this but I don't like this Beta/Zeta version I'm forced to use. It says that this version of the app is no longer supported on my Android phone (I've had the app forever..) and that I have to update it but when you ge...

App stopped working

Hi the app has stopped working on my phone. Uninstalled and reinstalled and still tells me to uodate even though the app is upto date. Ebay app wont work for me. Can anyone help?

Resolved! Prices suddenly changed

Very strange changes in pricing of some items for sale in the UK. For example an item I’ve had on my watch list at £2000 has suddenly changed to £2046.72 and I’ve noticed similar and occasionally identical changes elsewhere. i have not changed any se...

Ebay app

When I open the app it says an update is needed but I can't seem to update it as it doesn't show the update button in play store. I've deleted it and downloaded over and over but doesn't seem to work as the app wouldn't allow me use it without an upd...

anchor shop subscription

I recently upgraded my shop subscription 4 months ago to Anchor, which includes an invitation to the Concierge service. However, I haven’t received any invitation or access yet. I’m concerned about paying £500+ a month without receiving this key bene...

Ebay app no longer works so I can no longer use Ebay. Update doesn't work. Any ideas?

Ebay app no longer works so I can no longer use Ebay. Updates don't work. Any ideas?

Iphone 7 app won't work!

Why wont my App on my iphone & work? This will make it impossible for me to now trade on Ebay as I cant afford a new phone just for this!

Request for Refund

I ordered a 4-inch mattress topper, but they sent me a 2-inch one instead. When I contacted them, they admitted their mistake and offered me half of my money back—but only if I closed the case.Trusting them, I closed the case, and now they’re ignorin...

eBay App Not Working

eBay have effectively bricked the eBay app for phones over a certain age, with the "this version is no longer supported. Please update to the latest version" message. As far as I can tell, there was zero warning that this change was about to happen. ...

App Not working

My app wont work, Keeps asking for update, Im not buying a new phone just to use Ebay !!!

EBay app no longer working

Just when eBay start to charge a buyer’s fee the app no longer works on my phone. There is no alternative option the classic site loads so badly on your phone. How are sellers supposed to continue to use eBay? Any suggestions? I think I shall be look...

E bay app

The old app has expired the new app require Mac 17 My iPad is 16.6 so i cannot download app.it advices to use an older app but there is no option for this and the App Store just has the new one as I see it ,solution please as using the website is an ...

app

Hi, can anyone advise please. My eBay app stopped working due to demanding l update it. Unfortunately for me the new version my phone is to old to accommodate it and l deleted the old one. How can l get back an app that is working please. Thank you

App issues

Hi all, trying to open my ebay app, today and my phone says app version no longer supported, please update to latest version which I have tried multiple times but it keeps on lopping someone has mocked up at ebay big time, I've seen loads off the sam...

Ebay app update issues

I just got one of those pop ups on my eBay app ( version 6.115.0.2 ) saying update the app to the latest version, but when I try to update it ( on android phone 8.0.0 ) it takes me to the app store and it only has the option to uninstall or open the ...

Ebay have locked out Android 9 users.

I have noticed today that if l want to continue using eBay's app, l will need to purchase a new phone. It only supports Android 10 upwards, and will simply keep telling you to update the app. This seems a bit crazy. I'm hoping eBay will rectify this....

eBay app now needs ios17 !

ios 17 is not supported on my device and so from today I cannot run the app and instead use the web interface! No other app has yet imposed this restriction!

Unable to use the App today

It is extremely annoying that today I seem unable to use the Ebay app on my phone as it says I need to upgrade but I have tried several times to do this with no sccess. I am actively trying to sell items with you. Please sort it out Ebay and at the v...

Latest update not working on older android. 2 real solutions

Latest update not working on older android devices.I have seen the answer from Ebay is that your software version is too old.....so their only solution seems to be, buy newer tech to continue using their app.I guess the real world solution is to use ...

My app no longer supported on android 9. Had to delete the app and use web sign in to use their site

Was met with the message telling me my app was no longer supported only problem is the app update doesn't work with my phone. Had to delete the app and sign in via web site to get access to my account. Guess Ebay no longer want my support.

eBay App not compatable with iPhone 7 as of 3/2/2025

Just to let you and others know that my iphone 7 is now incompatable with the eBay App. This is because the App will only work with iOS 17. iPhone 7 is iOS 15.8.3 limit. To use my eBay App on iPhone 7 I would have to buy a new phone with a higher gra...

New updated version of ebay will not load on my iphone

Just this morning I was listing an item and when trying to transfer the pics from my iphone 7 it said I had to update but it said as I had the older system I had to use the one i was on which is fine ,But it now wont load without telling me i have to...

Ebay App gone AWOL.

What have Ebay done with their app .Working fine yesterday, now saying I need to update. Tried update, no luck.It's not my phone as thats an up to date model.

It’s been a blast.

My phone is now too old to enjoy eBay. Been an avid buyer for years but time to move on it seems, or simply being shoved out of the loop with a phone that no longer supports the app. bye

seller no respond and ebay also no respond of my cancellation need help

I paid for it: But seller didn't respond ( I regret that I didn't see the review, this isn't the first time. Another people also complaint it. But Ebay still let it alive.) I can't collect it. I requested for cancellation for 3 days already. But stil...

Missing seller listing photos

I can no longer see the photos if an item listed for sale when using the app.The main photo appears for a second then disappears. All other text and links in the sellers listing still work. Has anyone experienced this and found a fix please?I am usin...

Bidding problem for using mobile phone and ebay mobile application

Dear friends ,I have Huawei P9Plus mobile phone, and ebay mobile was downloaded to my mobile phone.Last few days , I am unable to bid any ebay item by using ebay mobile application because there is no bidding buton anymore on the page . ("Seller's Ot...

my ebay app is playing up - when 'clicking' on an ad it opens the description

Ebay app playing up ...it won't let me 'click' buy it now ....it goes straight to showing the item description every time.My tablet is not letting me update the app anymore , maybe this glitch is related? SAMSUNG S2 TABLET

Ebay app

Reported this morning to ebay agent that the app is not working properly, not showing photos,or allowing me to buy or bid on items. 10 hours later it still aint working

do you prefer vinted over ebay, if so why?

I think both platforms have their pros and cons. Personally, I prefer using Vinted for buying and selling clothes, while I go to eBay for other items like household appliances. I was on Depop for a while, but since I haven’t made any sales in the las...

Free vouchers for my things going missing and ebay helpping me

I would like a vouchers for Ebay and help for allmy missing thing I've had cancer and I hate thing the way going Ebay is mail million pound business I'm on sick and never go out and lv my cars but it killing me and plz can you find it easy helpping m...

Stop directly putting me onto the app when trying to use the web browser.

This is insanely annoying.

App does not recognise my email address

I have an account on my PC but the app will not recognise it. I need the app to acknowledge collection and receive payment.

£5 off for using App

There is no mention of minimum spend in relation to £5 off for using App.This poor customer service as other retailers Amazon eg give you gift for using app no purchase necessary It is almost impossible to contact a human at eBay now without jumping ...

Account security and suspension

Hello all, I am a regular eBay user and am logged in on my account but when ever I try to see my money or manage my money it wants me to login, sends me a text to confirm and proceeds to inform me my account is suspended, what do I do?

Attaching images in the new messaging App

I hate the new eBay massaging App compared to the old format. At the moment I'm trying to figure out how to attach a few jpg files to prove a defect to a seller. I can't see any icons to enable files to be attached to messages.

messages

I have sent a message to a member but it does not show in my sent folder

Resolved! downloaded app £5 off not working

I have the app but when I go to purchase and select "pay with" there is no option to add the voucher code for the £5 off. The voucher code does not work in the voucher box. I can see my code on my desktop but it will not let me use it via the desktop...

AI assisted listing

Is AI assisted listing available with eBay? You take some photos of the item and AI searches for a match, logs all the listing details for you! Trevor

eBay discount not applied, cannot contact anyone

eBay offered a £10 voucher if I used the eBay app.Installed it, the auction I was looking at via the app got a pop up saying £10 discount applies on this item 2hr 50 left.Won the auction about 30 min later, went to pay no dicount applied, tried to fi...

Listing issues

When listing on PC or iPhone or iPad, there seem to be issues with postage. Listed 10 items yesterday and checked on iPad and it had no postage displayed on the iPad but did when checked on my iPhone app. All via the app on iPad and iPhone and on web...

Trying to use a valid £10 voucher on the eBay app. It’s not being accepted. Purchase price over £25

Trying to use a £10 voucher valid till 7th December on eBay app. Purchase over £25 that says it’s qualifys but it won’t accept at checkout. Any help please?

Shipping to UK

HiApologies if this is an old chestnut by now but, is there a reason why the UK is still omitted from US shipping lists? (as well as a few other international lists as well ). All I want to purchase is some Lego and so NASA/rocket science exclusions ...

Ebay

I am not busman58 you have got the wrong person chek my Ebay name and you will see it is not this I have never sold on Ebay in all my years I have been with you please sort this out you are not the only site I can buy off out there.

Downloading ebay app

I tried scanning the QR code and it didn't work, so I went on Playstore and was told that the app wasn't compatible with my phone. What do I do? I've had this problem before with other apps - can I upgrade my phone somehow?

Collection

Hi, I was selling something with the option to collect only and it is asking me to scan the collection code. What code I need to scan? I am confused.

Trying to add my things to my cart but all it say is view cart how do I u able it

Trying to add more stuff to my cart but won’t allow me to all it says is view cart not add to cart iv looked at all the setting and it don’t say anable or able x

Three items unable to send offers too

Hi allI hope someone can help, I have three items that have appeared to send offers to . But each time I try to send an offer it comes up OOPS , so I can't send an offer or get rid of the three items from the bidding part .Thank you in advance

£10 joining offer disappeared 😞

I was temped to load the eBay app on my phone by a £10 cash off offer from ebay. This came up on the first few items I looked at but as I was just browsing I didn't save the code. Now the code has disappeared which I think is a bit of a con as I now ...

£10 Voucher

Why do you send a message of £10 off an item. You go to apply the voucher and then you find there's a minimum spend, which wasn't revealed during theT & C. Where's the minimum amount?

Ebay listing search query

I notice on the ebay app that we now have a map with local selected item Will this be available on desktop as this would be great for small business in the local area if a users search for a proudect ebay could use geo local to find a seller near by ...

Editing address on MasterCard details

I have been trying to add my new home address to my MasterCard account ( on the eBay phone app) with no luck rang eBay and was advised to delete MasterCard and reload with new address etc done this and all i get is a red box message saying " unable t...

Winning bids are not showing up in myebay bids and offers section. Im having to go into watch list

Bids not showing up in bids offers section, having to go into watch list section to find out if I'm still winning

Delete items in buy again

Can I delete all the items in buy again option in the phone app

Selling help

I've got a lot of items to sell ranging from BNWT to used but good condition. Shoes, bags and clothes plus a few toys. My health won't allow me the time or energy to do it all though. Does eBay still do the trading assistance where another (usually p...

Hi. I have a glitch on my phone app. I have saved drafts to list later. But, they will not re-open

The draft will not let me make any amendments & I get a message " oops retry". What can I do? Thanks

scamed

I sold a 100 item for 20pounds and it says delivered but the buyer said they didn't receive it ebay have refunded them and taken the money out my bank account with out me saying they could so I'm a item down and money what a joke this app is year's a...

No smartphone so no app

Hi - Buyer is collecting an item I've sold and has paid online. I don't understand a word of the Ebay message - am really annoyed because Ebay assumes everyone has a smartphone. I do not, so what do I do, please? Messasge says "Your buyer has confirm...