Website or App problems

[raymon60]

Using IPad 9. Latest IOS 18. Website OK but App does not appear to upload photos from files on the iPad.

[dave@ebay]

Hi @raymon60 

You might need to update the App if you haven't already. There was an update recently which resolved a number of issues that were reported. Theres also some troubleshooting steps you can take with the App which might also help:

Clear the Apps Cache

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. On the list, tap the eBay app. 
4. Find  Storage.
5. Tap Clear cache.

 Clear the Apps Data

1. Open your device's Settings app.
2. Tap Apps or Application manager (depending on your device, this may be different).
3. On the list, tap the eBay app.
4. Find Storage.
5. Tap Clear data.

Force Stop the App

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. Select the eBay app from the list.
4. Tap Force Stop.

Thanks,

Dave