Member To Member Support

Expensive item. Buyer requests cancellation

Sold item for £3650 (scooter) buyer was due to collect Sunday but has now requested a cancellation. EBay have already collected circa £50 selling fees. Will this be refunded or am I out of pocket. thanks

Making Withdrawals from Ebay balance

I have attempted to withdraw some money from my Ebay balance, and need to know when will my Ebay balance reflect the amount I have withdrawn from it, does that happen instantly or does it take a couple of days to show up on my Ebay balance?

Parcel Force Label Invalid

Hi. I just went to drop off an item which had an eBay-provided Parcel Force postage label.The Post Office said the label is not valid, so I had to buy the postage again.Is there some way of contacting a real person to obtain a refund as the automated...

My eBay wasn’t working so I checked out by guest

Good afternoon, I couldn’t log onto my email so I used check out by guest to purchase a shock for a mountain bike. I can’t recall an email of confirmation. It was purchased on Friday 23rd May and I have a copy of my bank purchase. Would you be able t...

Returned item

I returned an item and it wont let me add tracking details, i have contacted the seller but they are not replying

Payment on hold

I need to speak to someone in person can you give me a phone number so I can call

Payment for items bought on Ebay

Hi all, is it just me or does anyone else object to Ebay taking and holding your card details? I get very pizzy about who has access to my financial details. Most people should be careful with their finances but maybe it's just me that objects is I a...

suspected hacked account

Hi!I was asked to change password for my account. The next day I was asked to put in the new password, and then I got a message saying that;-Hi Jayne,We noticed a new sign-in on your account at ebay.co.uk. Here are the details:Time of sign-in30-May-2...

A Bad Experience With A Buyer

I sell mainly records and I recently stupidly sent out one wrongly, the correct artist but the wrong record. On being informed by the buyer I immediately sent out the correct one and I asked him if he would return the wrong one if I sent him the mone...

I bought a lotion and i not received it and they sent me message that my order has been delivered

please i wanr the customer support to review my recent purchase i did not received my order i need my refund or i need what i purchase please

Setting up a listing page

Hi, I'm a long term buyer wanting to start selling and need some help please. On the preview page it shows collection only from my home - this is not what I want at all, am I able to alter this to the item being posted or collected from a nominated c...

New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Resolved! Payment to Ebay Account

I have a payment which is due to be in my Ebay account today, but so far, this has not been done. Why has this payment not gone into my Ebay account as yet?

Selling tools

I have a notice of a item that needs to be despatched the I was sent and received so can eBay remove the notification

Problems with Evri

Evri courier collected the parcel, but it doesn't show that it has been collected. Tried to contact Evri, but no luck with the bot, tried to call, but it says that the parcel is still with me. What should I do?

Private seller fees

I thought it was free for a private seller to list on eBay so why have I been charged 36p?

Return an item

I requested to send back an item and received an email with a link to print a returns label however when I click the link it says somethings gone wrong, it’s not you, it’s us. Please go back and try again. Anyone have any ideas? Thanks

returning an item

i recently bought an item which was unsuitable for my laptop. i requested to return it and ebay gave me a returns label to send the item back. which i did. but today it has come back to me - saying addressee gone away. i have tried the automated conv...

Account closure

Hi how am I close my seller account?

Shoes

Hi How come some products take a long time to arrive please? I understand if something is coming from abroad it takes longer but items shouldn't take forever I mean several weeks. Please advise. Recent buyFootwear.

Possible fraudulent putchase of my item

Someone has purchased an item i have listed but it doesnt seem legitimate. There are random characters after some parts of the address and the contact number isnt a uk number. If i post the item and it ends up being fraudulent will i risk losing my m...

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Sold item. Postage was wrong Royal Mail won’t deliver

I sold an item on eBay. The postage was fully automated by eBay. I posted the item. Royal Mail have said it’s too heavy to deliver so the buyer will have to collect. He’s saying I shipped the item incorrectly. But the item is in its original packagin...

Unable to provide address to buyer

Hi, I sold a piece of furniture for collection only, but now that I'm trying to provide my address to the buyer, eBay messages to say that my email "contains information which is not allowed " ...any thoughts would be much appreciated.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Phone app not working

Why won’t my phone app work unless connected to Wi-Fi. Never been like this before, started today.

Simple delivery & lost parcel

Hi, Does anyone know what happens if a simple delivery postage parcel goes missing? Do the sellers still have to sort everything out with EVRI or Royal Mail or do Ebay sort this as they have set this system up? If its still the sellers then why are t...

pack of 10 saw blades

A 75 years How can i prove my age without a credit card as i do not posess

Buyer protection fees

Hello all, just recently realised that iv been being ripped off by what ebay are calling buyer protection fees , if buyer protection was the fee then it would be optional which it isn't. Not sure if you have all realised but they are adding VAT onto ...

postage

Hi I delivered the item in person yesterday, but the listing says it should be sent by post. How can I mark the item as delivered? Does the buyer need to confirm that they received it?

Wrong QR code and now missing item

QR code and post office now my item I sold as gone missing and buyer had he's money back now . I'm money down

Postage

Took parcel to post office but postage label wrong. Postage oaid was for a large letter but parcel is too big and the buyer has paid. What can I do?

claim for undelived item I sent to buyer

I sold and sent and item , but Yodel never delivered, and I had to refund buyer. How do I claim for this with ebay?

Postage options

Hi as a new ebayer my ebay is only showing up simple delivery how can I change this to custom the simple one is only showing upto 10kg and measurements the weight isn’t a problem it’s the size of the package I need to send

Seller informed me item is not available but eBay informs me there is a problem with refund

hello. I purchased an item, some days later the seller informed me that the item is not available but I had paid (Paypal) and money was taken. They initiated a cancellation with eBay and that took 5 days and then eBay informed me that there was a pro...

Returns

If an item turned up, didn't work, so I contacted the seller to return it seller agreed the return, so I sent it back paid for the tracking myself, then I realised I need to do the refund through eBay so I went through the process and it gives me an ...

selling

why has my listing been ended early

PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?

I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...

Resolved! item not delivered or returmed by Simple delivery

I sold an item and used simple delivery to send via Evri, the buyer changed the delivery to pick up from a Parcel shop, but when EVRI tried to leave it at the parcel shop they decided not to accept it and issued a return to Sender. but for some reaso...

combine shipping request

Buyers say that when they request combine shipping on orders from me it states a message"that i do not offer this" but i have always offered combine shipping and has worked in the past .not just one buyer but several in last few weeks?any suggestions...

Resolved! Can buyers purchase and then refuse to pay now, with no consequence.

I recently agreed a sale on a Russian vintage chess set. I agreed his offer, but he has not, paid. So under these new 'as Vinted' rules, can he just not pay, no penalty, now? Is it EXACTLY like Vinted rules, now. Or, pick and choose? I'm confused.

Postage

I've recently sold an item and posted it, but when I have tried to provide the tracking details and mark as despatched the option is no longer there? So now I'm getting told to send it plus my money is on hold. I've tried the chat bot which just take...

Purchased from a fake seller

Hi Can anyone advise me on what to do please, I purchased an item from someone but now looking a bit closer I'm concerned the account is fake. Has anyone got any advice on what to do?

Offer & buyer protection fee

I have received an offer for an item I am selling and would like to know is this the full amount I will receive from Ebay or do they deduct the buyer protection fee from it, it doesn't say and I cannot find the answer on any of the help articles I've...

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...

Age Verified posting - unable to select

Have a woodworking tool to sell that contains a blade in UK. Ebay policy states must have age vetified postage but this option in unavailable. Alredy spent 21/2 hours chatting but Customers Services are useless.I am a private seller in the UK. Does a...

Paid too much for an item

I just accepted an offer from a seller for £25 (including postage). When I pressed pay, however, I was charged the original asking price of £27.75. In the past, when I press ‘buy’ I h ave always been charged the advertised final price. I have been in...

Item fits. Doesn't fit

Trying to buy a wheel for my car got it in garage so look for parts to fit . Find parts on the list saying this item fits but when I open it to look at part it says item won't fit.

Charges

Hello,Ebay is requesting for a seller fee. I did put an advert up on Ebay to seller a car but changed my mind and delete the advert and did not sell the car on ebay. Why do i need to pay the fee.Please help

Damaged Items for return that arent damaged.

Obviously aware that I cant be too specific as this is an ongoing request .... A buyer would like a refund as they claim that an item he received "smelt funny" and has been scratched .His photos are no different to mine , he says I listed is as brand...

Cole and Mason salt and pepper mills

Bought this set 11 months ago , last month it fell apart. The company Don't want to know. They don't recognise the 12 month warranty period. Do not buy from this company. Ebay should ban then as they are fiddling Ebay customers.

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

H

Hello everyone. I encountered this problem, I want to buy a drone, but I always get the same error. Maybe someone knows what to do? Thanks

Deleating old purchase history

Why can't I deleat any of my old purchase history from April 2020 back to August 2017 ?I can deleat all recent history but not the rest ?

Poor quality car parts

I purchased a timing belt from a company on eBay, 10 year warranty was advertised.timing belt snapped less then 2 months and 1000 miles after being fitted, no issues with any other components or the fully qualified mechanic that fitted it.catastrophi...

Negative Feedback regarding postage

I sold an item and the buyer paid, they then contacted me to say they would like to collect as they don't live that far away, they asked if I could refund the postage. I said this would be fine and instead of refunding I would pay them the amount in ...

Relist fees

I put a motor home up earlier, within an hour someone bought it then immediately cancelled it, do I have to pay a relist fee?

Try before buy

I have a bicycle to sell. Someone who lives locally wants to try the bike for size before buying. What do I do?

EBay charging 50p more if I pay the postage instead of the buyer!

I have recently created a new personal account and was adding an item for sale.I am being charged 50p more if I pay the postage which makes no sense.

Buyer won't be home

I've had someone use buy it now to purchase my item, then afterwards they sent me a message asking me to hold off posting it until over a week from now because nobody will be home to receive the parcel.I replied, politely saying I couldn't do that, a...

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Old account

I have an old e bay acc with different user name and e mail I've posted things for sale on my old acc and updated things I'm on my normal acc and now can't get bck on the old acc to change it wat do I do

Faulty product

I purchased a walking pad in March. Had issues with the product. Now the walking pad is not working. Contacted the seller for resolution. But I wouldn’t have thought less than 3 months the product would stop working. What is the best way to get my mo...

Problem getting a refund for an Item Isent back to the seller

Any help of what I can do please

Returning a Momox cd

I con't return a cd to Momox via Ebay as it requires a photo. What photo? And how to I supply it? All instructions lead me nowhere. All the ways of supplying whatever they want are not within my IT capabilities.

How do I tell eBay I’ve picked up an item

I recently picked up an item that the seller had said was being delivered ( because he couldn’t find a way to say it was being picked up ) how do I tell eBay I now have the item?

Selling baby toys

I am trying to sell a childrens art set and it says im not eligible to sell baby items. I'm not sure why or how to change holistic. Can anyone help?

Buyer protection scam

Funny how all my offers from buyers are odd amounts as the scam fee is deducted, are they doing this or is Ebay? If I accept, back to seller paying the fee.On a positive note, sold a high value item which simple delivery sent with Evri (I would have ...

Ebay balance

Hi can anyone tell me why my eBay balance isn’t matching up so my first sale is £1.99 no fees then my second is 7.99 total is £7.05 after fees for first 2 sales and my first balance to show is £2.82 this doesn’t make any sense are eBay taking hidden ...

Refund

Hi,i'm supposed to return 10 pounds to a buyer after i received the funds from a selling and i was wondering how could i do that so i could have proof from Ebay that i returned the money. It's not the full amount because they kept the item and we agr...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Seller gave an item I payed for to a family member instead

is there anyway I can still get the item

Does the Ebay global Shipping programme ship to the USA?

The Ebay advice is that the Global Shipping Programme ships to the USA, here: https://www.ebay.co.uk/sellercentre/postage/global-shipping-programmeBut two different US buyers for two different books have told me that it is not appearing as a shipping...

Buyer Protection

Am I the only seller who is annoyed if not angry at "Buyer Protection." I can only see this as :1. A means for Ebay to screw the sellers and buyers. 2. Fewer buyers prepared to pay inflated prices.3. Ebay failing to realise just how unpopular this "a...

Simple postage didn't work and I had to pay for postage

Hi,Buyer bought two seperate items, both with 'buyer pays postage' and 'simple postage'. When i got to post office the item was larger than what simple postage had estimated so I (seller) paid for postage. how do I get the money back?regards R.

Refund after purchase due to Postage charges

Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?

Personalisation

How do I add a personalised feature. Everytime I preview my listing it doesn’t come up despite me putting instructions for personalisation

Just bought a jacket from India ... wrong size ... how can i get my money back pls?

I just bought a hand-made jacket from India ... the seller said it was XL ... but when it arrived I can't get it on because it's a child's size ... i did contact them ... they said it was 46" across the chest ... i sent them a photo with a tape measu...

I've just purchased something and auto paid, I cant find sellers address or contact details

i have purchased an item, how can I find his address so I can arrange to have it collected?

Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Dispute

Hi , someone bought an item off me which I posted to them ? They wanted to return it as it was not what they really wanted so a label was sent to them by eBay ? And it supposedly was delivered and returned to sender as the address that eBay gave them...

Restricted payments

Hi all,I’ve had my account restricted and from being in an endless loop with eBay’s support - they advised that my account was restricted due to one large transaction 3k. The buyer added positive feedback and tracking details have all went through as...

Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Resolved! How do I respond to post on this forum, What am I missing

Hi, I posted on this forum last night, but no replies. I was checking other similar posts and wanted to reply to them, however I don't see any button which say "Reply" or "Answer" I would like to interact and reply to posts, but somehow eBay even mak...

Account restrictions for bidding

Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...

Can I Sell in EU & NI Without Listing GPSR Details?

Dear, We currently exclude shipping to the EU & Northern Ireland due to GPSR requirements.Can we list and sell products there without adding GPSR info in our listings?Will eBay remove or restrict such listings?Looking for clarity from other sellers o...

GPSR - Is there a way please that I can see which of my listings I listed before dec 13th 2024 ?

Seller refunded but item now delivered - how can I pay

I have something unusual (well it might not be).I bought something back in April and the courier who the seller used originally lost the item. The seller gave me a refund. But today the item was delivered. I want to do right for the seller because no...

Who is responsible to prove age buyer or seller

I tried to buy circular saw I cant, because I have to prove I am over 18. You need a credit card.If am going to purchase a bottle of whisky do the same rules apply.Or is it the responsibility of the seller.

Draft Listing

How to stop eBay reminder emails insisting "complete your draft listing” (for item I considered buying, not selling).

Seller cancelled my bid

I just bid on an item and the seller cancelled my bid citing “cannot verify buyers identity”. I have been on eBay for 20 years, I have over 400 positive feedback (all 100%) and I’m sure I’ve verified my identity as I’ve bought and sold many items inc...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

Repeated 'You Won' notifications after making payment.

Folks I purchased 10 slides from two sellers and received the customary 'You Won' notification. I then made payment via Paypal for all the slides. I received the same 'You Won' notifications days after the original ones were payed for. I have checked...

Payment to ebay account

The app states that I have had payment for certain items on a specific date, however, I have not received the payment at all. Why is this?

Updates on delivery status

After selling my items, why does it take so long for the app to update delivery on items which have been received a while ago?

False claims from buyer

The buyer wants to return an item because of an external defect, the listing specified that the item has been used and there are defects however still works as it should. Knowing this, the buyer still purchased the item and is now trying to return it...

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...

return packaging

Brought shed which had damaged panels and was obviously poor quality. asked for full refund, seller wants shed returned but packaging has got wet in their leaky shed. Any idea how I can solve this?

How do I add a new messaging folder

In my selling account I need to create a new message folder but am unable to do this. How do I create a new messaging folder?

How do i make a compansation claim for lost itmes?

Parcel force have advised that i need to make a claim through ebay. Ebay provide no information about this. Has anyone had a similar issue?

Using an alternative reputable courier.

I have sold an item but the e-bay postage label generated will not cover the cost of sending the parcel. ( Done in error) The buyer is happy for me to use an alternative courier. How will I get my funds released by e-bay if I do this ?

2nd Class Letter 87p Option

I've seen lots of posts about this, but don't know how to access a standard 2nd Class letter as postage on my account.Do eBay have to do something to my account, so that this option available when I list something? If so, can a eBay representative pl...

Wrong item sent

I wanted some treated timber for my fence i ordered 4x2 treated what received from the seller 1 1/2 x 2 1/2 dressed no good for the job i can't speak to anyone at e-bay the help center was no help and will not allow me to appeal my request

Posting to Jersey

I set up simple delivery using Evri. Someone has placed a bid but they are in Jersey. What do I need to do?! TIA

Buyer from USA is telling me they cannot buy items from UK seller

Hello, I have a US repeat customer who wants to buy costume jewellery from us, UK seller. When they check out, it says 'May not post to United States. Read item description or contact seller for postage options'. We have set our every listing same fo...

Refund

Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...

Verifying your age. For buying hand tool

Hi is there any other way of verifying your age. Other than using a credit card, as I don’t own one? need to buy a sickle hand tool.

Return print label

HiI have bought an item but have an agreed return with the seller. The eBay email saying 'print postage label' for the return doesn't do anything. It just summarises the return without any address details or postage. What do I do please?

based in th UK but trying to purchase items from th USA

Good Morning, Sellers in the USA are telling me they can ship to the UK via the E Bay international shipping option , but when I click on Buy it now for thier item I get a message-Unfortunately, this seller won't send this item to , United Kingdom. Y...

Subscription switch

Hello. We plan to start with 77 pounds per month subscription, could you please tell me if we will be able to switch to 437 pounds subscription if we will decide in future. Also is there any minimal requirements to switch to 437 pounds subscription?

Messages from buyers

I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...

Help I recently ordered a projector

I haven't noticed I'd ordered nine I instantly cancelled the order

HELP SAMPLE WATCH PURCHASED RETAINED BY BREMONT

Hi ebay community.I have purchased and sold many items on ebay but have found myself in a difficult position.I purchase a bremont watch a few weeks ago. no box or papers. Price below £1000 so no ebay authentication.Watch arrives in good condition but...

need help with payments

1st time user on ebay i just sold something and kinda losted here could someone who knows about payments add my discord for a chat so i understand thanks discord ( william_3764 )

Being charged by ebay for postage when I have advertised free postage

I have recently advertised and sold five items each one offering FREE POSTAGE yet eBay have charged me for postage. The old saying 'if it ain't broke - don't fix it' applies to the old and completely adequate system of stating postal charges with the...

Resolved! Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

Help contacting eBay, I just keep going round and round on the website

Help please

Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Item shown as delivered but not delivered

So royal mail van pulls up outside our house .driver jumps out goes next door get back in van and goes ..all recorded on CCTV ..my item shows as delivered at about the time the royal mail vans was there and I have CCTV evidence that he did not come t...

Adding a video on an item I’m selling

Hello there, want to add a video on an existing list but the system is not allowing me to do so. What can I do?

Received offer from buyer with no information known about them

Hiya. Trying to sell a Nintendo Switch, received a few offers, but the only one that wasn't automatically declined was from a buyer with little to no information. They only have 2 feedback points, and said feedback is as a buyer from the same seller ...

Site will not process my account update info for payout.

My payout is on hold and I am being asked to update the account details for payout. When I try,(via the red bar link), the screen goes dark and stalls when I click on my bank in the menu. I have tried to resolve with AI and with a lengthy live chat. ...

eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

eBay Premium Service benefits -10% discount on final value fees, not getting it and I don't know why

Hi All, About 12 Months ago, I decided to try and go for top rated plus (I think it was called at the time), now called ebay premium service, it mean changing to 30 Day returns and offering free postage. When I did this when my next evaluation took p...

Trying to pay with Klarna and being asked to sign into Ayden.com

Trying to pay with Klarna and being asked to sign into Ayden.com so they can use my information is it a scam?

Why have ebay changed my seller hub?

I have been on this for hours and was tired before I even started!WHY have ebay taken off my main info box on the seller hub that tells me the amount of items that I have sold (awaiting despatch) and the items that I can send buyers an offer on?I use...

Resolved! Help with selling an item

I have put an item up for sale. It shows on my profile and on my phone but no one else seems to be able to find it. When they click on my profile it's not there and when they search the item it doesn't show up. How do I change this.

Can't change the Buy it now price?

I can't change the buy it now price, been trying over the past few days, Any ideas? Its not a auction item.

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Postage label fees

Hi all,I'm a private seller, selling a few items recently for the first time. I selected buyer pays postage. I have just seen in my eBay funds money deducted from my funds. Why am I having money deducted from my funds for postage when the buyer pays?

Resolved! How long does it take for microtransactions to credit?

Hi, I need to verify my seller account bank account. It says "We made two microtransactions into your checking account". How long does it take for Ebay to make the 2 payments? I have been waiting about 3 days now so want to know if I just need to be ...

Item collected by buyer though I’d listed it as free postage

Buyer has collected item though I listed it with free postage

How do I send an email direct to eBay accounts

Hi thereso I purchased an item but that evening I cancelled the item.the seller was fine.A thing came up on the screen saying you’ve got a refund coming 3-5 days well where is it because I’ve looked hi and lowall I would like is eBay’s email address ...

cant edit description or add photos of listing

Two days ago, I bulk edited my listings and planned to run a priority campaign on one of them. But then I changed my mind and cancelled the priority campaign. Yesterday, I noticed that I can’t fully edit that listing anymore. I can change a few thing...

How do I sort out a partial refund

How do I partially refund please.

Item ID 157032190053 Date of purchase 27/05/2025

Purchaser clicked on "Buy it now" and hasn't paid, now trying to offer £500 less?How do I go about re-listing and informing customer not to bid on re-listing?

Sold item still showing as no sold

I have sold an item and it is not showing as sold. The person buying can not pay and I cant give them any contact details to come and get the item or work out a way to pay. Help!!

Grade A?

If something is advertised as “Grade A” what does this mean?

How to create eBay listings in bulk using data from our Amazon catalogue

Hi, We have over 1,000 SKUs listed in our Amazon store and want to create eBay listings for those same products, with minimum effort. Can anyone suggest a software solution that would help us please? Thanks!

Wrong item sent

I purchased some perfume for my wife,when it came she opened it and sprayed it on and a few minutes later we noticed her dress had a big wet patch on which is strange as had this perfume several times,upon inspection I found out it was infact body oi...

How to get a summary of ebay purchases to submit as business expenses for self-employed tax return

Hi,I'm a self-employed campervan converter (UK) and I order loads of small tools and components from eBay. The last tax return I did, it was an incredibly painstaking process of having to go through every single purchase and manually download the rec...

Item is marked as 'Policy Violation' but I cannot see where this violation is?

This item is listed as having a 'Policy Violation' https://www.ebay.co.uk/itm/166387534107 Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact inform...

Item paid but not received, eBay refused to refund

I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...

Below Sellar rating.

So I'm below the average Sellar rating with -12% which I didn't even know what a thing even though I have 99% positive feedback from 110+ items sold they tell me I have parcels that are classed as "late delivery" which impacts your rating I'll share ...

Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

EBay Removal of ‘Item Despatched’ Notification

The EBay decision to remove the Item Despatched facility is possibly the most infuriating change ever…. You sell an item , you don’t want an EBay prepaid label and you pay & post it at post office.Now Ebay has stopped you from marking the items as de...

royal mail

i’ve posted a parcel with royal mail but it won’t let me enter my tracking number or let me say it’s been posted ?

Purchase history.

When trying to hide an item on purchase history, the instructions say 1. Press 'More actions ' 2. Press 'hide item, but there is no 'hide item' option only 1. Buy similar. 2. Contact seller. 3. Sell one like this, and 4. View all details. Any help wo...

Selling 1 bottle of Viridian Organic Ashwagandha

I listed an item with a starting bid of 99p. It automatically listed it as £1.75. I've tried several times to change it, to no avail. Anyone any suggestions?

Accepting an offer on an item that is auction only.

I’ve had an acceptable bid made for an item that I’ve listed as auction only. There’s been 4 bids made. Is there any way I can accept the higher offer?

Fitness equipment

Hello,Your fitness equipment says to wet the skin before using then on another page is says keep skin dry Which is the right one pleaseThankyouS.Cross

I lost the first goal from Evri. I am hopeful about eBay.

EVRI, to which I have sent approximately 500 products in a year without any problems, disappointed me when I send a high-priced cargo. Evri did not deliver the product I sold to the customer. The reason given was "Damaged beyond repair". I have been ...

Buyer scam using fake photo to dispute quality of item

I sold a genuine leather belt for a fraction of what it cost me at the beginning of the month. I had only used it once or twice as it had studs on it and I grew out of my rock-chic look quite quickly! It had one small scratch about a centimetre long ...

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Item sent back for Refund but buyer not signing for delivery

Hi,Ebay stepped in and resolved a case and told me to send the item back and once it's been delivered I will be refunded. So I sent it back via special delivery and the seller is deliberately not answering the postman. What can I do in this instance ...

Delivered only one item instead of two items.

Hi, I’m a new user of ebay , I’m just worried, I ordered two items from a seller and I have received only one item in the package. Immediately I contacted the seller but they don’t respond it, please help me to get my product back or my money back

Aldut electricity scooter

I would like to know delivery date

If a buyer accepts my best offer for there item can i use my £15 sellers voucher on the agreed price

If a buyer accepts my best offer for an item, can I use my £15 sellers voucher on the price agreed?

Anyone used Ebay Labels to send Items to NI following introduction of Windsor Framework?

Hi All The windsor framework came into effect on the 1st May and Ebay had previously stated that If, you are a business shipping to NI, and you buy delivery labels on eBay, you may be required to provide some extra information at time of label purcha...

How do I rename & delete folders in Messages

Hi, I cannot figure out how to rename folders or just delete them in the Messages. I am using desktop firefox and not the App. If I install app, can I do it through that? Thank you

Ebay stopping me to tell a buyer my address to collect a bike i have sold him

I have just sold a push bike this morning. The buyer wants my address to collect the bike,but when I message him my address ebay stos me sending it saying im not allowd to shear my contact details. What can I do please ????

Resolved! Buying

Hi I have collected an item from the seller which was collection only, I also collected 3 items that was to be delivered ,the seller has refunded me the postage when I called to collect them . Can’t find any way of putting this in eBay and the seller...

Who is responsible for missing or delayed items

Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...

I made a maxium bid of £7.06

So i made a maximum bid of £7.06 and the item sold for £6.44 but i didn't win it, can't anyone explain why...?

SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

Seller Onboarding

What happens when the seller onboarding process doesn't work. (the thing that checks name and date of birth etc). All I get is this screen, stuck for hours. Can't get in touch with customer service.

Watchers missing on Listings

Anyone else notice that watchers are no longer visible on actual listings? Is it just me? I use watchers as a guide for buying and selling, and although I can see watchers in my 'active listings' column, when I click on my actual listings there are n...

Seller not responding to emails re collection or delivery.

I have brought a large item where delivery was stated as an option (with instructions to ask seller who would quote). This is a large item, a dining table and chairs. We would be equally happy to collect, but will need to hire a van and need to plan ...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

my page, not my photos

Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...

Resolved! Who are my followers?

Does anyone know how I can find out who are my followers? As it’s stated under my user name I have two followers? Thanks

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

Sold item where buyer says shipping and its trying to charge me

I sold an item i have sold load of before and it shows that the buyer payed x amount for shipping but when I try and print the label it is asking me to pay for the shipping. Does anyone know what this order has done that?

I sold an item and thebuyer wants it sent to a different address

How do I not use the auto delivery label and use my own?

Account restricted

I sent the information eBay asked for 6 times and they still haven’t opened my account hellllppppp

international returns

International return approved by Ebsy but when my husband took them to our local dhl express they wouldn’t take the parcel, it has both the labels on it provided by Ebay, I asked ebay and they said they should take them. My husband stand went to two ...

Problems with user

Hi all I am having problems refunding money for an item that they have received and I even have a credit note email saying they'll refund in 5 days . Now they wont even respond to my emails and their phone numbers are impossible. Most dont work. anyo...

Resolved! Won't let me draw available funs

Three days ago I changed bank card. Still will not let put available funs in there

Hi, please i need a help, i have been trying to generat the posting label but not working

Hi, please I need help, i have not been able to generate the posting label to send out customer goods. But I noticed that my address on eBay wasn't correct and I have corrected it but still not able to generate it.Thank you

Resolved! Item delivered refused collection

I went to collect a item yesterday which has been delivered to a local collection point but was refused it as I don't have a qr code and code. Tracking number states if was drop off on Saturday. I have messaged the seller who told me to message ebay....

Resolved! Import costs

will I have to pay tax (vat) on a used camera lens from japan with a value of £100?

How can I send my contact address for a buyer to view an item before making an offer

How can I send a buyer my address so they can view an item before making a bid

Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

Reinstating ebay account

My ebay account has been deleted accidentally. I have not been able to reinstate it. Please advise.

Not Getting Paid

I have just sold an item the buyer has recieved it & given me good feedback but Royal Mail tracking is saying it has not been delivered so will i get my money

Item not received

I bought an Item not yet received

I have paid for the item but received, order on the 18 May 2025 till now but not yet received the item. EBay should be mindful of scammers in their business space. I will Klarna to investigate this and my money back.

Scam

I have been scammed by a seller who is aware of the scam . He/ She used a company called "Aqualine" to ship my item . Ordered an item with 5 day estimate for delivery and within 1 working day item was showing as delivered. I checked CCTV and nothing ...

Resolved! Agreed a Vehicle sale price via Ebay messages, but someone else pressed BIN

Hi there - got a little bit of an issue.Listed a car with a make offers and buy it now option (I guess I should have made it a classified ad)..Last week I agreed to a price via Ebay messages, subject to a viewing on 1st June. I left the listing open ...

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Faulty parts causes engine damage

I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...

Delivery

Says delivered.But it hasn't

Resolved! Fake item received

Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...

Sending invoices

Why does ebay not let us send invoices.

Resolved! Local pickup item but no replay from seller with address

I have the winning bid on an item that was listed as local pick up. After the auction closed I sent a message to the seller asking for pick up address and what time would be convenient for them for me to collect. Also I said I would settele the invoi...

bidding

I was expecting a call back, far too long. How do I ask for a telephone call back that works in the UK ?

Partial Refund Missing for Returned Incorrect Items

Hello, I’m experiencing an issue with a seller who sent me the wrong item. I returned the package as instructed and also covered the return shipping cost. The original parcel contained two items packed together, and I returned both in the same way. H...

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...