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Seller News: December 2025

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International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.

Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...

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Carriers not collecting large items I've sold

How many other sellers are experiencing this problem:I sell quite bulky items and now have to use simple delivery through eBay. The labels are printed and the items packaged with carrier collection promised for the next day.Nothing happens, no collec...

Execrable EVRI

My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...

Resolved! How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

Selling

I have recently sold a puzzle on ebay quoting the postage as £3.75.I have received a message from the buyer stating that the item is to be sent signed for at a cost of £14.00.The order details issued by ebay only shows the cost of the item and the po...

Incorrect address

HiI’ve sold an item in ebay but I can’t send it because of incorrect address. The buyer entered her address in a wrong way and I can’t edit it. I messaged her but I didn’t receive any response.Please follow up this issue for me. Thanks in advance

Postage Options For Buyers

Can someone clarify whether or not sellers are aware that buyers now have no control over choice of courier when purchasing an item? I am told sellers get the option to exclude a courier when making the listing but if they don't make any exclusions, ...

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Postage labels

Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post OfficeWhy am I being charged postage on every sale, I do not use the postage label service Thanks

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

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Postage

Good afternoon, can't seem to find a way of talking to customer services I have sold a few things on here but I keep being charged for the postage labels even though it states on my listing that the buyer pays for the label? It seems both the myself ...

eBay new postage settings.

Why is eBay making me set a postage policy on my new listings? I used to just select a carrier or other with a delivery date range and put in a price. Now it wants me to set a policy and the new listings show as 'Courier - Check the item description ...

Tracking

Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...

Change dispatch address on DHL courier pickup

Hi, I just arranged for DHL to pick up my parcel for delivery tomorrow but after agreeing to the collection date the confirmation message showed that the dispatch address was wrong. How do change the dispatch address with DHL so that they pick the pa...

Simple Delivery question

I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance. I thought I had a handle on Simple Delivery but I was told off by eBay...

No collection code

I have been sent no collection code for an item to be collected from a local store. This is the third time this has happened. The store are unwilling to release the item without the collection code. This is very very annoying. Come on eBay, sort this...

Changing a listing to allow international postage

I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...

The delivery man doesn't come.

Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...

Postage label not scanned but item sent

Hi there, a buyer bought two items off me and I didn't know how to combine the postage (I was paying for the postage) so I just bought two postage labels. So I've taken the items (packaged separately) to the post office and they've used one postage l...

posting as a seller

I am selling a full-length umbrella within the UK (approx. 95 × 10 × 7 cm).When listing the item, eBay automatically forces me to use Simple Delivery and restricts me to the suggested couriers (Royal Mail, DHL, Evri). The problem is that the system d...

Simple Delivery recommendations

I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that ...

EVRI

seem to lose more packages than they deliver from my experience. Anyone know who Vinted use?

Simple Delivery (seller responsibilities)

HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...

Open parcel

Buyer received parcel but said it was open when it arrived,a part was missing .This was sent through eBay simple delivery with dhl

Postage cost

My customer has purchased a large letter label at 87p which is sufficient for the item as it's a ring but when l come to print the label it's trying to charge me £2.69 and sent it via a different carrier could anyone help with this thanks

Postage item needs revising for a larger item

Hi, we need to change to delivery method for a sold item, the label has already been generated, however the post office said the item needed a different courier provider as the item is too large for the current delivery provider. How can I change the...

Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and

Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...

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Evri Parcel Shop collection

I have a couple of simple delivery parcels to collect from an Evri Parcelshop. The email telling me they are ready for collection says that I need photo identification. I don’t have any, how do I get my parcels? Does anyone know a way round this plea...

Delivery times changed

Why do my listings all of a sudden state estimated delivery of 27th of December. We have same day dispatch and all our deliveries are arriving via Royal Mail in good time but all of a sudden this has changed and our orders have stopped. There is stil...

I posted the item without eBay's delivery

I am new to eBay selling. I made a sale and was to deliver the item to the buyer. I didn't know that I was to send the item through evri with the tracking ebay provided. I sent the item to the buyer within 48hrs. the buyer has received the item from ...

Resolved! Change postage

received a bid, but I notice that I’ve not chosen postage signed for, which I will need as the jacket is expensive. How can I change postage option ?

Postage Options Again

Has anyone had it when you list an item, select the postage option (Not the stupid Simple Postage option) then when you’re item is listed eBay have changed it and added another option?? Getting pretty fed up with eBay and it continuing to force us do...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

Authenticating valuable item

So I have an expensive item that needs to be sent to Rapid for authenticating The label eBay are offering, doesn't cover the value of the item, (£450) plus there's a gabled list of numbers, and random characters in the third line of the address Two q...

Postage changes for sellers.

Ebay new message about changes to postal to Simple delivery for items less than £20 is a reversal of their decision earlier this year when many private sellers objected to this system being imposed on them. Hope E-bay cancels their proposed change an...

Ebay simple post and my post no combining

I want to know how to combine postage when EBay steps in with its Simple postage.I lost a sale of 6 items because the buyer got charges a large amount for postage and EBay split the order in two so I could not combine.This is happening regularly now ...

Delivery date shown on listings

Hi. Does anyone having their delivery date on listings to appear incorrect? I have a bunch of items that are to be posted with Royal mail 2nd class with 1 day dispatch time and the delivery date on the listing is Sat 27th of December! WTH is wrong wi...

Shipping

Hi i trying to sell a product that the company would post direct to the customer rather than me posting it. How do you change the method of ebay simple shipping to your own defined one. If you cant hiw do you quote the shipping for dropshp items. Hop...

Wrong tracking details

Hiya hun tracking says it was left bh my back door but theres no back access unless the delivery driver was to throw it or scale over a 7ft wall, theres no photo as far as I can see either so could you contact them & find out where it is please? Than...

Does ebay actually protect sellers?

Some background first. I had a customer who ordered 2 items and then messaged me to say he was sent the wrong items. After he explained what he was expecting i used the listing title and description to show that he had ordered incorrectly and had rec...

Ebay Simple Delivery

I received this message today quote: Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery. This means you’ll get automatic tracking, pre-paid labels and QR codes. Plus, you’re fully protected if your item is lost or damaged...

Simple Delivery

I have listings where I am listing multiples of the same item with free postage. If I sell more than one item to a buyer eBaye charges me shipping for each item whereas if I were to post them myself I would incur only one lot of shipping as the items...

DHL not collecting but with an added twist!

Hi DHL not collecting has featured here a few times and the advice seems to be to cancel the DHL collection and use alternative means. I have a large parcel that has not been collected for three consecutive days now. However, yesterday, the DHL drive...

Delivery dates

Hi, I have a dispatch time of 2-3 days on my shop. Ebay have set the estimated delivery date after Christmas as 27 December, which is affecting my sales. Is there anything I can do?

Resolved! POSTAGE FEES

Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...

The return of Simple Delivery

I have just received an email from Ebay saying "Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery.... You may see a change to the courier you selected when you listed your item". DO THEY NEVER LEARN?? I do not want Simpl...

change of tracking number

I didn't use the eBay sticker because the buyer requested signature confirmation. Will that be a problem? eBay won't know if the package arrived and my money will be withheld.    

Resolved! Delivery Options When Listing Trainers

Hi, I'm listing a pair of new trainers and the only delivery option given to me is DPD at £14.25. I want to use Royal Mail or even offer free postage but these options are not available to me. Anyone know a way around this? Thanks.

Biding on item

Hi!I'm just like bidding for item,but can't, because seller not posted to UK!following you can upgrade delivery to Europe, I'm trying delivery to Europe, but system not upgrade to delivery to Europe, and still can't bidding on item!so question why up...

Can anyone help please?

I sold an item which RM says has been delivered. The buyer has not confirmed delivery but neither have they opened a case for non-delivery. The day after it was delivered I received an email (not through ebay) from someone claiming to have received t...

postage refunds

when your item which has been sold but is returned in mid transit but now is showing delivered but delivered back to seller, how do you refund the buyer so they get postage back? i have the item back

posting a snowboard

I have just sold a snowboard, put the correct dimensions into the listing. Got the QR code and took it to the post office who wouldn't accept it because its too long for EVRI, the package is 1.6m long and they will only take up to I.2m. How can i res...

Need to re-print Evri postage code

I sold an item, clicked and brought up the postage code but before I could download or print I lost it. Now it sats the item is despatched and I haveva tracking number but I have no label or downloaded code to take it to parcel shop - how do I get th...

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Postage Lable For Royal Mail

Postage automatically chosen by eBay via Royal Mail, eBay know what the item was, Batteries, but it turns out batterries are prohibited by Royal Mail,they are now stuck in a depot waiting to be checked and most probably disposed of, that will be a £2...

Postage

Hi I recently posted two two orders on one label. I now have one of the orders showing as awaiting despatch but can't use the item despatched button. how do I remove it please.

Luxx lights

I sold some lights, I was giving the wrong delivery from ebay, I purchased a royal mail tracking, they received the item its not on ebay system they received it, they messaged me saying they have it how can I get my funds

collection to wrong address

My addresses were not up to date, so the item I need to send is now being collected by DHL from an old address, Ive put a note on the listing on the dispatched status on Ebay but no idea if it will be picked up. Ive now changed the address in my acco...

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Signed for delivery

My buyer has requested 1st class signed for delivery but the eBay simple delivery label is tracked unsigned. Buyer says things go missing as it’s a block of flats. I’m worried about sending then it being reported as missing. Support bot is useless, a...

Resolved! Item Missing

I sold three items but posted only one by mistake, im trying to work out how to send the missing two items but getting nowhere, how do i get another label?

Evri postage through ebay

Hi I am currently in between evri and ebay , basically evri admitted they have lost a package i sent.i have already refunded the buyer but evri stating take it up with ebay ,ebay saying its evri fault .

Resolved! Change Package Dimensions - Post Won

Hi, When I setup my sale I thought the postal package would be X sized. However, after the seller won the auction, I found I needed a bigger box, but I couldn't adjust the dimensions to ensure the postage is correct. In the end I was charged an extra...

Postage again!

Ok so I've had several issues with eBay postage over the past few months but they have always given me a work around. Previously they got me to set my parcel to bulky which would then prompt me to select the parcel size. This stopped working so they ...

Adding a new tracking number

I need to add a new tracking number to an item I’ve sold but I mistakenly ticked generate a tracking number and label now I can’t see how to add a new reference number

Resolved! Buyer gave me the wrong address.

A buyer gave me the wrong address and is now asking me to get Royal Mail to redirect his parcel to the correct address (which he has now supplied). When I have looked into this it looks as though I have to pay for this to happen, (although I am not c...

Postsge

Good morning, I’m new to EBay, and I’ve sold my first item. But the only option to send to Switzerland is a very expensive courier. My buyer had only paid for Royal Mail. I’m not sure what I’ve done e wrong!!! Please help!

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Ebay assciation with DHL couriers

Unfortunately I have had two bad experiences with the courier option of DHL. Once as a buyer and once as a seller.On both occasions, collection of a large Items was requested and paid for but, on both occasions DHL failed to collect on the appointed ...

Resolved! Postage

I’ve listed an item, with buyer pays postage. I’ve recieved an offer. Does this offer include me then paying for the postage?

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Simple delivery and packlink

I sent a dress via evri mid september using simple delivery and ebays recommended parcel size. I have now received an excess postage charge from packlink as they say the courier has said the parcel was heavier than the label allowed.Firstly how does ...

eBay has an out of date address that it has used for a simple delivery collection

Never used Simple Delivery before and I was just looking at how to make it work when it went ahead and created a label for collection tomorrow but it's used an old out of date address and I'd need to be at the collection address all day tomorrow betw...

Issues with updating tracking

Okay guys help me, am I safe? I sold iPhone 15 pro max the buyer selected second class postage and provided me with a bar code to scan and pay a pre paid label, due to how expensive the phone is I chose to do first class postage on my behalf, but the...

Postage

I have listed several items on eBay recently and all have automatically been listed under the Simple Delivery process.However, I listed an item on Friday and received a message stating it could not be listed using Simple Delivery. I don't know why th...

Sending An Invoice

I have a buyer in Mexico. He has emailed to say he needs to request an invoice from me so that he can pay. However when I try to send it to him a message comes up saying the Global Shipping programme will issue one & I can’t do it myself. What do I d...

Postage

I have had an order placed but simple delivery has been used and I don’t want to use that service how do I add my own tracking and how do I turn simple delivery off

Simple Delivery

I have sold a boxing bag on Ebay and I need to sort delivery myself as it is over the weight Limit for 'Simple Delivery' and I need to use a different Courier. (Which I got a quote for beforehand) The customer has paid and I need to dispatch but it s...

Resolved! Buyer refused delivery & said returning to sender

Hi all,Quick question, A buyer with 2 positive feedback purchased items totalling £180 from me.They sent me a message stating they have refused delivery and asked to return to sender. They also are asking for a refund.Whats my best plan of action her...

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Tracking, delivery, delivered,

I recently sold an item and sent via Royal Mail next day tracked signed for. Not realising that the buyer had already selected a postage option. This option that the buyer selected came up on the listing with a tracking number. The problem is I can’t...

DHL not collecting

I got a label from Ebay on Simple delivery. They say DHL will bring label and collect. There is no QR code so cannot get the label printed at drop off either. That was two days ago and they are not contactable and Ebay do not care either. Now I have ...

refund

buyer has said item glass is broken can she have a refund. when I go to refund the refund box will only allow me to refund the price, not the whole amount she paid with postage costs. does this mean she doesn't get postage costs refunded as well? ple...

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Resolved! Seller sent item to wrong address

I irded an item and the seller marked it as sent untracked. I messaged them to ask if they had a tracking number and they sent me the royal mail receipt. The delivery address on the receipt is in Edinburgh and I live near Manchester so they have sent...

Isle of Man customs form from UK, required?

HiHope some kind person can help.I need to know if I need to attach a customs form cn22 to a parcel going special delivery from London to the Isle of Man? An AI search said yes I do, the post office wasn't sure when I went in their to ask and the roy...

NOW HAVE TO PAY FOR COLLECTION OF PACKAGES AS PART OF SIMPLE DELIVERY!

Now with Simple Delivery, with no Post Office in this town, I find myself having to pay for a collection of packages. A double whammy. When I used to be able to charge for the postage and collection at least I could break even. It is now a case of ho...

Postage label expired

Hi, a buyer bought an item off me a month ago but asked me not to post it for 4 weeks as they were abroad. I’m due to post it this weekend but the label and QR code has expired. The option to get another label does not work. I’m unsure what to do in ...

Label help

Hi all just wondering if anyone can help me? So basically I purchased a 3rd party label and voided the generated label I have sent the item today with the 3rd party label but it is not showing scanned by carrier and I’m worried that I will get a stri...

Postage

I didn’t realise that I purchased 4 small items from the same seller, and I paid 4 individual postage costs for these items. The seller decided to send all 4 small items in one small padded envelope and paid only 1 postage cost for them all. They did...

Resolved! Re: Simple Delivery & Compensation.

Hello, I use Simple Delivery on a Private Account. However, I want to list a phone worth £300 - £400. I've learned today that Royal Mail through Simple Delivery only offers a £25.00 compensation is lost. Before I uploaded, I wondered the best way aro...

postage

i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?

Simple Delivery - cannot select small letter

Does anyone else have an issue when listing, and trying to change postage option to small letter . It only gives me an option for large letter, but it's a postcard! I went onto the chat and the operative said, "I have checked the details for you and ...

Manage postage not working

My “manage postage “ section not working at all… At first it didn't work on my phone, then on my iPad it didn't work for me.. I tried clearing the cache, deleting the app, and downloading it again, but it still doesn't work. now I can't add anything ...

Constant lies from Ebay agents!

I imagine Ebay have training sessions for their staff on how to lie effectively. Lie no. 1 Several times I have been told a pending payment has been released so that I get it in 24 hours. This doesn't happen and another agent tells me this isn't poss...

Complaints

I sent a parcel with Royal mail the customer said it was left out side and got wet I thought Royal Mail did not leave parcels out side any ideas

Pre-paid postage label

Hello all. I accidentally selected pre-paid postage label but I didn’t want it as I was going to the post office to send it & select a better method of tracking but now the item I’ve sold has been given a tracking number but I didn’t want to use the ...

Sending for Authentication

Help !New to this !Do I have to put any details in packaged item going for authentication or do they get details for them to send it on to the buyer from the QR code on the label ? Thanks Carole

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Voiding and creating a new Inpost label

Hi, I have sold an item using eBays simple delivery, the buyer chose inpost, i generated the label and went to the shop. In the shop the code scanned but failed to print a label - but does now show as being in the delivery system. Obviously i left th...

Stop automatic payment on offers

How can I stop eBay from automatically making payment on an offer as I don't get the option to choose the postage type . There has been the lady few items that has the option for local pickup from post office at reduced cost but I don't get the optio...

Address label mix up

I used the qr code that eBay provided for royal mail 48. I watched the drop off shop print the label and I'm pretty sure they stuck it to my parcel. The buyer has received a completely different parcel, but the label on it matches my tracking number.

Posting

Hi. I posted an item not using eBay (the buyers address details were not fully filled out and when I contacted him for the details I could not put them in). The buyers address has the item and has left positive feedback BUT I still have a post now ov...

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Buyer paid for postage after I put free postage and they have selected the wrong delivery

HiI sold a mobile phone yesterday. I put it was free postage as I was going to send it via Special Delivery (at my own cost). When the buyer paid they paid for delivery for some reason and then selected a no signatory 48 hour tracked postage - I know...

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DHL collection and expired labels

Helloall. I have an urgent issue with DHL and expired labels. Is anyone aware if they will still collect parcels after the labels have expired or if not how do we get new labels and get the parcels gone to their buyers? I cannot buy new ones or get t...

Delivery address change

I’ve accidentally accepted a return but selected the wrong address. It’s on a prepaid label and the buyer has said he will hold off on returning until I can change it but I’m not sure how to and eBay FAQs are no help. Can I change the address and if ...

planning the collection from home on evri

Because the product I sold was too large, the collection point refused to accept it, and they told me I'd have to contact Evri for a home collection. I haven't been able to reach anyone on eBay or Evri, and I have no idea how to resolve the issue.The...

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Cannot complete purchase

I won an auction earlier this evening. I attempted to pay for the item, error message says the seller will not post my region. I live in Northern Ireland, in the United Kingdom. Never been a problem before. What is going on? Seller had also selected ...

Selling

Hi Yes I'd like to know why the return address is on the label if it says address is not shown

Selling my product

Hello I’m having issues with an item I’ve sold. The buyer is saying he’s received a different item to what I posted out how do I go about this?

Resolved! Postage wrong

Hello. I have accepted an offer for an item, and when going to download the postage label, it is through Royal Mail and the parcel restrictions are 61 x 46 x46 which is too small for the parcel, which is 81 x 46 x 18. I specifically wrote the weight ...

eBay's attempt to gag free speech with spurious libel warning about Simple delivery

eBay have deleted a posting I made about the massive shortcomings of the 'Simple' delivery sytem foisted on sellers.I received a warning that my posting was libellous in that it questioned the brainpower of the people who invented a system that allow...

Selling to Jersey

Hi, I have a buyer interested in an item that I am selling but they are based in Jersey. EBay is recommending simple delivery for domestic delivery and I believe it adds protection to both parties when this delivery method is used. However if I enabl...

Combined Postage

A buyer just won two of my items that I listed both with Simple Delivery.Is it possible to combine the postage on Simple Delivery? If not, what's the best way around this so he only pays one lot of postage.

Business profile

I am trying to revise a listing offering free postage but am unable to as it states my "business profile" is changed. What does this have to do with posting an item? Ebay seem to be making posting letters and small packets deliberately complicatedAls...

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Resolved! Insufficient Postage from Seller

Hello, I sold an item with free postage and used Standard Tracked Delivery, purchasing the postage label through eBay. Unfortunately, the item has not been delivered and appears to be held somewhere. Royal Mail told me the reason is “insufficient pos...

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Simple Delivery

So we are forced to use simple delviery but my package was too big so I used my own carrier (DPD) who aren't an option with SD anyway. The customer paid Ebay for SD and I paid my courier to make the delivery. How do I get the money the customer paid ...

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Collection point continually refusing parcels

I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...

Resolved! Switching delivery service after sale

A buyer bought 2 items from me, electronics and quite bulky. I'd like to package everything into a big box and use DHL instead of Royal Mail/Evri. I plan on paying for it, but not sure how to proceed since I've got prepaid labels from sales with trac...

Evri

I've just noticed that my latest LP purchase is unfortunately once again being delivered by Evri. This is despite my last purchase and several others before being damaged in transit by Evri. I have complained to Ebay about them and they have refunded...

multi channel fulfilment from UK amazon store for a product to Europe via global shipping

I have tried to set up a multi channel fulfilment from UK amazon store for a product to Europe via global shipping. However, it says error in address in Amazon when trying to create the shipment since it is not a UK address. How do I address this? Th...

Parcel too big!!

I have sold a doll house and the buyer has already paid for the largest royal mail shipping label, but the parcel exceeds the royal mail size? So I am going to have to switch couriers. How do I do that?

Resolved! Potal label problem

A buyer paid for an item on 1 Dec at 9.30pm so I went to print the label but instead of the postage date saying ' post by 3 Dec' which is my usual 48 hour window it says ' post by 1st Dec'. I've tried to find out what to do as I don't know if Royal M...

Refund

Hi can someone tell me why I've been charged VAT of 1.20 and postage of 4.70 on an item that had to be cancelled because the seller said that the item was rong in the advert on eBay it said 120 pouches of cat food and the seller said that there is on...

Rubbise new delivery options

I got to say i am now at the stage to stop selling on eBay, there new delivery system is floored and in my opinion is total rubbish.I just sold my spare wheel with tyre, i never thought it would be so much of a faf.First it forces me to use Royal mai...

Resolved! Parcel collection change

Hi there, I was wondering if anyone can help?I wasn’t given the option to drop off my parcel at a collection point. I’m not going to be in when it’s set to be collected. How do I change this? Thanks!

Resolved! Simple ain’t simple

I’m the seller. Received a notification from Royal Mail parcel has been delivered to a safe place. On their website I am unable to track and see A photo of the safe place as I have to verify the postcode. I don’t have the postcode as it was only in t...

Delivered

Sold phone and it’s been signed for and tracking saying delivered but on eBay it doesn’t

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COMBINED POSTAGE

Hi. Please can somebody advise as I am going round in circles ! I want to combine postage (I have a business account and have set up Business Policies) when I go to postage preferences there is no EDIT button . It just says FLAT POSTAGE RULE - not sp...

Tracking Shows “Delivered” but Not My Address — Case Closed, What Now?

Hi everyone,I’m looking for some advice because I’m really stuck. I opened a case for an item that never arrived. Royal Mail tracking shows it as “delivered”, but the delivery photo is not my address — the door, frame, bricks, and even the doorbell i...

Postage Fees

Hi all, I have sold items today and put the correct size and weight in on simple delivery. The buyer has selected evri at £2.94 and when I go to buy the postage label it says it costs £3.01. What can I do about this as it is doing it on all the items...

Wroung lable weight

When i went 2 send a item away last week I had the wroung lable because of the weight so the lady at the post office corrected this but it hasn't updated on my ebay the person has got the item but its not saying it been delivered iv tryed msg the buy...

Being charged postage as a seller

Hi I'm a little confused I sold an item for £4.50. I always get the buyer to pay postage with simple delivery. So ive always just received the money for what the item has sold for but on this occasion I was paid £5.78 and says the buyer has paid 0.87...

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