Member To Member Support

problem with a buyer

A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them) I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 ...

Refund for an item buy says not received but it has been received

I sold an item to a buyer on 2nd December and posted the same date. The seller contacted me saying that the item had not been received. On 10th December buyer stated still not received the item so I refunded the buyer. I then received a message from ...

Money Back Guarantee for sellers

I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...

Recently tried to sell a car on ebay it did not sell now my acvount has been restricted due to outs

Recently tried to sell a car on ebay , it did not sell but my account has now been restricted due to an outstanding payment ,struggling to find a way to contact ebay and sort this , any suggestions welcome

Item misdescribed

I bought an item describes as measuring 40.00X15.00X2.00CM. On arrival, it is less than 27cm. No use to me. Seller is refusing to refund

Cheating Seller !

I made an agreed purchase price of £25 for x12 air fresheners and paid through PayPal instantly.Once the payment was made the seller then sent me another email saying that he could not now match what had been agreed and he would supply only x6units I...

Simple Delivery is broken

I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.

Golden shred memorabilia

Why on earth do eBay ban what is consider to be a bye gone advertising piece. The world seems to have gone mad, and eBay are creating a problem out of an innocent piece and are penalising us for supposedly making one.

No reply from seller

I bought a impact wrench earlier this year it has broken and has lifetime warranty but the seller refuses to reply to my questions , any idea what I can do next .Thanks

Am i in the wrong? Vinyl stickers order

Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...

Jamo D260 speaker

A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...

Refunding buyer

I sold an item to a buyer which has now been returned to me as they have left their registered address with eBay. I want to refund them but have no funds in my eBay balance to do this. I have tried to see how I can add funds to do this but the eBay h...

Same QR code used for two parcels

Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...

Item from Poland to UK (HM Revenue charges)

Purchased an item to the value of £400. Tow bar for a vehicle. Seller is based in Poland and did not see this at the time of purchase. Presumed UK. Item was due on the 16-29th and still not here. Last update on the tracking was on the 23rd Dec advisi...

eBay forces postage options for sellers - how do I change this?

I want to list a small, low value item. I want to include simple postage: Royal Mail Large Letter. Not tracked [value is small]. This costs, retail, £1.55.eBay 'thinks' I need a tracked service and wants to charge me £2.72. This is not appropriate.I ...

Battery

Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them

Resolved! How to mark an item as dispatched...

Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!

Cancelled order - but buyer being asked to pay

I was selling an item. Someone reached out directly to organise a sale which we agreed. But before I had time to take down the listing on eBay someone else bought it. Which was my mistake for not ending the auction in time. So I cancelled the order b...

Did not get an item

Hello. I bought mobile phone iPhone 17 pro max and did payment straight away but unfortunately I did not get this mobile and by tracking number I saw that mobile was sent back to the seller. Would you write me how I can get full refund. beforehand th...

my ebay app not working

Whenever I try to access any of my ebay pages, or if I try to login, then I get the following error message: "Invalid access token. Check the value of the authorization HTTP request header"Never had any problem like this before.

I have a payment to ebay on my mastercard statement which i do not recognise.

I have a payment on my mastercard to ebay which i do not recognise. How do i track this down with ebay?

Advertised as new - not the case

l purchased a coat from seller who advertised the coat as new, however this was not the case. The coat had an old dry cleaners ticket attached, the coat was stained and the colours had run in the appliqued area. The dry cleaners explained this was du...

Buyer Protection

On 9-Dec-25, I made a small purchase from a trader. The item was not delivered. On researching, I found that the item was delivered to an address with a different postcode. I asked the trader for a refund from and was refused on the grounds that the ...

Wrong password after changed it several times

When I tried signing in it kept saying problem try later. Tried different computers/phone. So reset password and in but when tried to view account/my eBay it asked for password and then didn’t recognise it. When through process again but same happene...

Resolved! Seller Postage Preference

Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...

I bought an iPhone 17, was not delivered and Ebay was not helpful

On 22nd Dec 2025, I bought an iphone 17. It was said to have been delivered on 23rd Dec but i didnt receive the item. I prompt brough this to ebay's attention and the lame response was that since it was marked as delivered on their website, they coul...

eBay has hidden one of my listings and I can't see how to resolve it.

I've listed a straightforward listing but eBay has sent me an email saying "We hid some of your listings: Offering to buy or sell outside of eBay policy". I've gone back through what I did and can't see the issue. I've re-posted it twice and I'm stil...

Arrived parcel I did not order

A parcel has arrived with my name on it. I did not order it. Simeone, somewhere, has made a mistake

Postage label

I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.

Resolved! Business seller still refusing returns label and refund for smashed item in post.

This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...

Workshop Manual

How can eBay allow an organisation advertise a workshop manual by showing a book and supplying to the customer a cd rom. There have been other buyers being misled by this totally confusing advertising method which allows the seller to obtain money un...

Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)

I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...

Restricted account

Tried everything, new info, new debit card, updated addresses

Coupen decbalance5

Hi all, im a private seller. EBay has added coupon codes to some of my listings without my agreement. Decbalance5. I understand that the buyer gets a discount, but where do I stand with the money? Do I lose out or do ebay honor my original listing pr...

Resolved! Howto stop a seller with 1000-10000% overpriced items

Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...

Has eBay’s simple delivery changed ? Help plz

Hi can someone please help as I’m not sure what’s happened, has eBay change their simple delivery size limits, I can’t find anything about this on their website. I’ve used DHL simple delivery months and suddenly I can’t use dhl anymore due to it say...

Seller Scam - eBay refuse to compensate

I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...

Scam

Hiya i was recently in the market for an xbox rog ally x and found one at a reasonable price, when it arrived i received a folded sheet of card not big enough to hold the console never mind the original box. Ebay arent doing anything about it and the...

Parcel stuck at parcelshop for Evri collection.

Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...

Seller fraud

Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...

Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did

Scammers

I got scammed by an buyer He requested return and showed pictures of very old shoes I was having a conversation with an agent and he told me I need to accept the return and contact them after I get back my items How long I need to wait?I refund and ...

Cancel an order and refund the buyer

Why after canceling an order and trying to refund the buyer I get to be charged from my card? I don't find this right.

Problem with return label

The Evri ParcelShops near my location refused the return as they were unable to scan the international Evri label provided. This is a free return. How can I arrange an alternative return method or refund.

Relisting of resolved listings

Over the last few months I have had items removed for policy violations which i challenged and the items resolved in my favour - however they were not automatically relisted as eBay said they would be I also relisted them myself but again the policy ...

Resolved! Your payouts are on hold until you update your account details. Please update by 29 Dec, 2025 to avo

"Here's what we needIdentity information To keep your account secure, verify it’s you."eBay has held £230 of my money for months. I have scanned in my driving licence three times. And I have uploaded the same by two different mobile phones so many ti...

Hi - I just purchased a book for Christmas that was due to arrive to me from Texas by 24th December.

Hi - I live in the UK and ordered a second hand book from America (described in good condition) to arrive by 24th December. It failed to turn up in time and so useless for Christmas and instead it arrived on the 29th. I thought I’d keep it for next y...

Genuine item , the Listing was removed by e-bay as "counterfeited goods"?

I worked for this brand CHANEL for over 10 years and know what is real or not.How e-bay may simply remove genuine items?In past I had a couple of genuine Moncler items removed too. All of which sold on by Vestiaire later.Why e-bay employs people to a...

Resolved! Scam

Someone is advertising two camper vans for stupid money i got in contact with them and they said that I would have to pay without looking at the item and they would deliver the vehicle

Does ebay ever abide by its own stated policies?

I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold wi...

Iphone 11 bought in Dec 2023

I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...

Evri delivery

Is anyone else having trouble with Evri delivery it’s always late or not at all. Customer service is non existent. Fed up with messages it is out for delivery then to be told it will be another 10 days as an estimate.

Returns

Hi, I imported a model motorbike from outside the UK and had to pay customs and tax. The model arrived damaged and although I received a refund for the cost of the model and postage, I’m still outstanding the customs and tax costs. Has anyone else ha...

item not returned back but ebay want refund money back and customer dont kno how to cancel return

Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...

Postage payments go where?

I have set the option in my selling options that the buyer needs to pay postage, yet I haven't received any of those payments, just the initial price of the object sold.I tried doing the prepaid postage label thinking that it was already paid for by ...

Help

My view in basket button has disappeared any info please .

DHL eCommerce

Driver no show on 3 seperate occassions now. How can i speak to someone from ebay please?This is sadly my first sale too

return as seller

Hi. Need help....buyer has recieved item and wants to return as the say is damaged. I have issued the returns label via ebay but buyer now says label not suitable as item is 5kg and label only upto 2kg and have said post office rejected. How to i sen...

Who's right? Seller or buyer?

I sold a switch as spares or repairs, posted, received the money. The buyer contacted me saying there is a parental lock, I've sent multiple codes and tried to figure it out, advised that there are videos on YouTube to help, now the buyer is saying t...

How to set up combined postage

Hi, I have set up combined postage on my page but it is still not allowing postage to be combined and is still charging for 2 seperate postages, can anyone help explain, I have followed youtube videos and it is still not working.

Item being returned to seller

A buyer has contacted me to say that Royal Mail didn't deliver the item I sold. My tracking information says "Recipient not at address. Returned to sender". The buyer in their message indicates they still want the item. How is it best to resolve this...

Is there no longer a collection service for oversized parcels?

Oversize has now gone back to letting us chose a courier. But it looks like they are all drop off.They list some Royal Mail option which you can change to collect after buying the label. But they are for medium parcels and the item I am selling is ov...

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

Selling

I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?

Performative justice for seller violating policies?

I reported a seller who cancelled an auction I won because the final price was less than he was willing to sell for, and who set the transaction so it appeared I had requested the cancellation. After querying this, I was subject to abuse that I was s...

issue with buyer

Hi how can I speak to an actual agent on the telephone regarding an email I have received requesting money off item or bad feedback or alternatively sending an item back to me for full refund that I believe not to be the item I sent out. All I want t...

Peco Turntable with Controller and power source LK-55 PL-55 and PL-202 OOguage

I want to purchase this turntable etc but is the motor quiet.?other comments from different models have said there motors are noisy.Is there one that is quiet please?

Possible fraud

Hi, On the 8th December, 2025 I ordered a Jellycat Keyring. The estimated date of arrival was between the 12th and 24th December. As of yet it has still not arrived. The most worrying thing is that when I've tried to go through Ebay to track it, its ...

Hi i order un item on ebay for 70.32 pound it's took my money as well but i couldn't track my item

I contact seller he said there is no item i order how is it possible

mentioning the makes the item is suitable for

I've just had my knuckles wrapped by the ebay police for stating which makes a turntable mat would be most suited for.I think running a selling site is a bit different than actually creating attractive informative adverts. What do you fello sellers t...

EBay Seller Support Meeting: Last minute cancellation without notice

Having recently been asked to schedule a 1:1 meeting seller clinic with a marketplace advisor, this was scheduled today at 2pm. Having agreed, prepared for the meeting and allocated a few hours to review, the meeting was cancelled at 2pm by the EBay ...

Counterfeit Jellycats

I bought several Jellycats for my daughter’s Christmas and they have turned out to be fake.I have reported these listings but EBay have said that all the listings are not in violation of their policy.I have asked the sellers for refunds and am gettin...

Non-receipt of goods

I ordered an item as follows: Order date: 22 May, 2025 Order total: Order number: 02-13117-61009 £13.20. The person I ordered it from had an operation on her hand and was unable to dispatch the item, but did refund the postage. I said that was OK and...

Purshase of sign

I purchased an enamel sign which turned out to be a modern copy.I elected to return the item and just ticked incorrectly ordered,The seller had a no return policy so E bay said no and closed the case.It appears i dont have an appeal available.Anythin...

Postage

The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted

Postage Help

When posting an item for sale, simple delivery shows for 2 seconds and then changes to collection only. It has no option to change this on the page to simple delivery. I have removed collection from my business policies but this hasnt stopped it bein...

ebike sale,i wish to sell my gtech ebike

I tried to list my ebike ,which i done succesfully last year but had little interest,i tried this morning but was declined something about urlo which i dont understand,there seems to be other used ebikes on ebay is there something im doing wrong.best...

Refund came out of pending balance and also ebay balance

I have refunded a buyer who wanted to cancel an order before shipping , the refund amount has came out of my pending balance but also came out of my ebay balance so came out twice can anyone help with this ?

Defect

Hello, I received the wall sticker, but unfortunately it is not working as expected. The adhesive does not stick properly to the wall, and the mirror effect is not usable in its current condition. I followed the instructions and applied it to a clean...

Marked a sale as ‘payment received’ by mistake and cannot cancel sale - help please!

I meant to cancel a sale as the buyer was from abroad and I very clearly only sell to UK, but must have accidentally pressed ‘mark as payment received’ from the drop-down box instead of ‘cancel sale’. Now I am unable to cancel the sale and have asked...

Wrong item sent but seller won't accept return.

Good morning,I bought some Crocs on 6th December and was sent a different size to what I ordered. The seller has declined my return / refund. ebay AI assistant won't help: just says case is closed.I started the return then bought another pair before ...

Resolved! Using An Alternative Postage Method To Simple Delivery

HiI had a recent order where the buyer wanted to ensure Pre-Christmas Delivery so requested I send via a Royal Mail Special Delivery service which I was happy to do.The problem is that I can only mark the item as Dispatched by generating the Ebay Sim...

Unused label refund issue

So eBay automatically generated a postage label for an order I had to cancel (as a seller). When I called eBay I was told I would have to wait 30 days and my postage money would be refunded to me. This didn't happen. So on calling back after this tim...

I listed and sold an item when i was sent an ebay offer (sell for £10 or more and get a £50 voucher)

I listed and sold an item when i was sent an ebay offer (sell for £10 or more and get a £50 voucher). My voucher has not turned up. How do I chase this?Thanks

Coin selling

can anyone help with me selling coins on ebay, I sold loads a few years back with great feedback but had to change my email address, I have now been told, even though i sold 5 items recently, that I don't meet the policy criteria to sell coins!!

another account i cant access

hi ive lost my phone and cant acess my other account, i no my log in dets but lost phone number and cant recive verification tects, can anyone help, thankyou

Resolved! Incorrect name on packing slip - how to change it ?

Having changed my name on my account on the day of setting up, months ago, the packing slip (for my first sale) insists on using the old name. There's no reference to that old name when I check personal details for the account. How can this be update...

Refund

Hi buoyght an item 19 december and am still waiting for refund the seller told me on 23 december item was broken and he had to cancel my order and i will get refund and am still waiting the seller hasn't cancelled it and he has messaged me through eb...

Bulk auto relisting not working

Hi, I would appreciate any advice or help on the topic of auto re listing not working when bulk editing. Due to multiple items ending and needing relisting, I use the bulk editor tool. For several months I noticed items would be relisted, and within ...

Item I had for sale was removed as "Offensive Material"

I listed a Reproduction World War 2 German Ring which These are I was notified today was:We had to remove one or more of your listings for not following our Offensive material policy.However, there are at least FIFTEEN items exactly the same as mine ...

Wrong item sent

I’ve sent the wrong item with dhl and need it to be returned. It’s not been delivered yet to the address they have. DHL have now told me to go through eBay but can’t work out how

Item missing from bundle

Hi, looking for some advice about this one- Received a bundle on the weekend which was supposed to have three items in, but one was missing. Have emailed the seller but they have not responded. Just wondering what the next step would be? The advice o...

Global shipping program

If a purchase from a USA seller and they want to ship to me in the UK using the Global Shipping Program what do I need to do?

Resolved! How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

Prices

How do I change currency from GBP to AUD?

Listing

My username is not coming up when people search it out?

Address finder not finding my address

Moved house recently and I have tried to manually input my address but then it will automatically change to my neighbours address instead. What can I do to add my new address???

Mobile phone bundle

Trying to list my old mobile phone plus all accessories for it and cannot for the life of me find the bundled items option in item specifics. Currently listed as a PDA. Pretty annoying that a computer says I am listing only accessories when the phone...

Reinstate sold items in sold list

Hi guys. I've made a few sales in 2025 but removed completed items as I went not realising I'd lose the overall list of all sales. Is there a way to get all items back onto the sold seller list? Many thanks.

ITEM SHOWN AS SOLD BUT NO PROGRESS ON PAYMENT

ITEM SHOWN AS SOLD BUT NO PROGRESS ON PAYMENTHOW DO I CONTACT EBAY

I bought a battery 8 months ago that was listed as having a 4 year warranty

Delivered on Wed 30 Apr Return window closed on 30 May. Advanced 096 HD Premium Car Battery 72ah 12v 4 Year Warranty £64.95 I bought one of these batteries 8 months ago which is now useless. It will not start my fully serviced car, in fact it will no...

How TF do you contact Ebay when your problem doesn't fit their tiny selection of headers?

I sent an offer to a buyer, and at 03AM the offer was accepted, and I was charged for seven of the item, when I woke up and saw what had happened, they had (of course) already been shipped, none of the fields for return addressed this problem, so I c...

Non delivery

I have been expectong delivery of drinks,since 17th decemberI have emailed the seller,twice,but i have mot had a responseThis is outrageous and i must say i have lost confidence in making future purchases via ebayIncidentally ebay advised me to conta...

Seller Is Amazing, Royal Mail Are PANTS

Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...

Deleting an item from unsold list which was ended due to policy violation

I am having trouble deleting an item from unsold list which was ended due to policy violation. When I go into 'resolve' and enter 'end listing' and confirm that I want to end the listing eBay comes back with 'end listing failed - try again later'. Th...

Issue with selling on auction site

I am not a business but recently, when listing an item on the auction site I get an ebay message"Looks like something is missing or invalid. Please fix any issues and try again".It then refers to "Immediate Payment. You must specify Buy it now price"...

oversize parcel delivery not available on simple delivery???

I want to send a fishing rod but it is oversize for Simple Delivery is there an alternative to Yodel's collection only service. Simple delivery is very restrictive and not so simple..

Buyer selected a postage option that was more expensive

I sold an item and the buyer was allowed to select a more expensive postage option. Unsure how this was allowed, I got paid £2.99 postage and it cost £3.55. I know it's only 56p but its frustrating this happened.

Purchase history missing

All of a sudden I can’t view my purchases after October this year. It won’t let me view anything else.

seller paid less than asking price

Has this happened to anyone else ?This is the 2nd time this has happened this year, I let it go the 1st time thinking maybe I had made a mistake in my listing, This time it seems the asking price was changed but I know I didn't change it, especially ...

Help!

Hi. I listed an expensive watch which then sold but the buyer cancelled after paying but before dispatch. I was then asked by ebay to complete the cancellation which I tried to do but they were asking for £829 from my own personal account as they’d a...

Accidently paid twice for a postage label

Any idea how I can get a refund on a Royal Mail postage label on eBay? I purchased one but couldn't find a way printing via my windows computer so went through the process again so have been charged twice. It appears the android app has more options ...

Poster tubes - Ready to despatch a poster tube which is light weight, but....

Poster tubes - Ready to despatch a poster tube which is light weight, diameter is way less than max parcel size dimensions, but a bit longer.Simple post doesn't allow for this, but it should HOWEVER I am a 100% positive seller and buyer and I will de...

Ebay messages not working

Hello, i just started anew account and everything was working fine until i tried to message a seller enquiring about a product, about the third time i'd done it on this account. while it was working previously, on this account, now when i try to send...

EBAY BARCODE failures

Shop refused to allow me collection of parcel without a barcode .I requested barcode from seller who said it was an ebay matter . Shop owner made me pay for postage of the item and refused to issue a receipt to release it . Shop owner said he could n...

Not available for purchase in your area red banner comes up when buying an item I have brought befor

Has anybody seen this come up ? Strange for a item being re purchased .

Purchase of White Memo Cubes

How did I manage to receive by Amazon delivery an order from Ebay?

Resolved! Amending postage costs for excess weight before posting

Sold an item and it’s heavier than I expected through simple delivery. Used up to 2 kg it’s actually 6 kg. Can I change it or do I buy a different label. Not opened the postage label from simple delivery yet. Thanks.

Would like to choose my own postage option as a seller

I would like to simply post my items with 48 hour tracked Royal Mail but I don’t seem to have that option anymore, I have been away from eBay for a year now and everything has changed, I am old school and write my own labels and post by Royal Mail, i...

I cannot get access to my selling account

Can I have someone call me to help me out

Selling Fees

Hi, I recently sold a Pokemon Card on Auction for roughly £140, when I looked at the breakdown it said I would get roughly £120 pounds after fees. Yet when it came to the day where the funds were available there was only £101 pounds in my ebay balanc...

Refunding to buyer issue

Is anyone experience refunding to buyer issue? The adding payment methods to process refund seems doesn't work, it prompted system error. Have tried many times issue couldn't be resolved. Any suggestions to contact Ebay to report it? Thanks.

Why is buy it now published higher than i listed it?

I have listed an item for £30 auction, £60 BIN. When published it's showing £75.... please help, I know it won't sell for that and my son would like as close to £60 as possible. Tia

Did has wrong phone number

DPD has used house tel number not mobile so can’t get authorise code for authentication of watch delivery

Unable to register Amazon Fire HD 8 (10th Generation) tablets

Hi everyone,I’m hoping for some advice please. I bought two Amazon Fire HD 8 (10th Generation) tablets from eBay as Christmas presents for my kids. Unfortunately, they were delivered yesterday, despite the listing stating delivery before 25th Decembe...

Shipping to Stirling, Scotland

EBay is, apparently, saying they won’t ship to Stirling, Scotland. Any help on how I can remedy this please?

Payment request after delivery

Why are FedEx asking for import taxes for a recent order from Japan?

My buyer wants to collect his item but i wont be in which is fine but how does this work ?

My buyer wants to collect his item left in a safe place as we won't be in - panto day - how does this work if we don't exchange end codes ??

Item falsely bidded on

I was winning an item untilthe last 5 seconds and then a bid was submitted very high that won. No issue with that, but then it was relisted 15 minutes later which makes me think that was a bid to artificially inflate the price. How do you report that...

How do I leave negative feedback? The positive button doesn't seem to alter.

SD Postage

Hello, I've mistakenly set postage for an item I've sold at 1kg whereas it is actually over 2kg. The SD label is ready to print and I don't know how to change it before printing and posting. Can any one help please?

Simple delivery problem - need to resend

Hiya,So I ran an advert for multiple items and sold one item, so far so good. I printed the simple delivery label and the item was despatched by Royal Mail. Tracking was provided to the buyer.Here is the problem, he actually bought 2 items and I didn...

Dyson supersonic suspected as fake

Got a new Dyson supersonic for my wife for Christmas in October. Comes to Christmas day you turn it on an nothing happens, I contacted Dyson and give them a serial number which they couldn’t find so they suggest to sent the item beck to than to have ...

Published products price is higher than it calculated to be

Greetings,I am newbie here. I pushed some products from my suppliers site to eBay. Unfortunately, final price published on eBay is higher than it was calculated to be even including buyer protection fee. Is there any other charges I am unaware of whi...

Scam listing, bought a Fuji film camera, received just white papers

It was a perfect listing. Contacted seller before ordering. When the parcel arrived two problems was there. First is buyer name was different. Then the package contained no camera inside just some papers. When i requested refund. Scammer offered 200 ...

Item lost. Paid for repair which doesnt cover cost of item

I sent an item to an ebay seller to repair and send back. They sent it back and I had a royal mail tracking link that said arrived at my local delivery office. Due for delivery 10th or 11th Nov. Nowhere to be seen. Never arrived.Spoke to different pe...

Been accused of violation

So I listed my old Tiffany necklace and bracelet. It’s in very good condition as was hardly worn. After a few weeks eBay have removed it saying it’s fake. Not sure on what grounds they’ve come to this conclusion. Anyway I contacted them and they didn...

Authentication

Hi Guy's, can anyone tell me how much an item needs to sell for before it gets sent to an authentication centre?I thought it was £500 and under, but I sold an item for £480 plus buyer protection and postage which still came to under £500 and they sti...

Resolved! Is there a simple way to add a public note to all mty listings?

I'm going to have to suspend selling activity for 10 weeks from mid-January due to a medical / health issue.Is there a simple way to add a note to all my listings to inform potential buyers in advance?I've tried using the "add note" option, but that ...

Continues threats from eBay

Why does eBay keep sending threats just because I have nothing to sell at the moment, I fallen below their seller standard, so what! I've got nothing to sell so get off my back please

Recalled item, seller unresponsive, eBay won’t engage – how do I recover remaining eBay funds?

Hi all, I’m looking for guidance because I’ve completely hit a wall with eBay Customer Service. I purchased a telescopic ladder earlier this year. Months later, eBay emailed me directly to say the item had been recalled for safety reasons and advised...

Return scam

Hi all. I recently sold a digital download code for a game. About a week after selling buyer has opened case saying code didn't work and wants refund. I issue the refund straight away as not worth the agro and don't want bad feedback. However after l...

Cancelling my bid and accepting an offer

Can a seller cancel my bid so they can accept an offer?

age verificaction

how do i verify my age without a credit card or paypal account

Nut crackers

Purchased a Mickey and Minnie nutcracker from America they arrived a Minnie is damaged she’s a hole in her chest and a part is broken inside the arm so the arm cannot be attached. It’s a hassle to post one back then find another seller to get the Min...

Item I purchased

Can I get help I bought a Apple Pencil from a seller who advertised it to be a 1st generation actually it’s not and we have only just noticed as it was a Christmas gift the item was advertised with what I needed but the serial number on Apple is show...

Changing my add so that I send overseas

I have a customer who wants me to send a package to him in Italy from the uk originally I had uk only on my add so could not send it I took down the add and reposted it allowing international delivery and it’s still showing on there side that they ca...

Return

Hi my daughter accidently ordered an item already in my cart , but i did'nt needed it and dont even open it when it arrived and asked for returnbut the seller has refused and i've tried to contact ebay help but the app says the case has been closed ....

Fake items

Has anybody tried to get eBay to identify and deal with fake postings by sellers on a general basis? I spotted an obvious fake bag and after looking further found very many more all originating in Japan. Does eBay have a team dedicated to this kind o...

Resolved! Seller being very difficult over refund. How to proceed?

I purchased a fragile vintage glass Christmas decoration and the postage was high so assumed the packing would be top grade.When it arrived, it was in a flimsy thin brown unpadded envelope and a bit of folded card and a whisper of tissue.The icicle i...

Make an offer on item

An item i wanted to buy had make an offer when i selected make an offer i was presented with three different offers , this is not giving me chance to make an offer but dictating what i can offer. obviously i go for the lowest turned down second lowes...

imac refurbished guarantee seller wont reply

imac refurbished now broke tryed to contact sell about guarantee seller wont reply

Chat to an eBay Assistant

How do you get past the Auto-assistant to actually chat to an eBay Assistant? All I get is the option to have eBay call me and that is a waste of time, as all I get is a person who talks at 99 miles per second and is foreign and doesn't speak clearly...

Sending abroad

Hi all I have a live add which did not include international postage but now I do want to send it to Italy I have tried changing my preferences to allow this but it still shows as not allowed does this take time for this to change?

Overseas warehouses.

Hello everyone,I’m looking for advice or shared experiences regarding the eBay appeals process.Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing p...

Ebay issue

What to do if order a parcel and the seller sent the parcel to a different address asked eBay for help eBays answer is that I had shipping info case closed my post code pe301qy

How do I update tracking number on upgraded postage?

Hi, I advertised my item with RM special delivery, but eBay overrode this with simple delivery and did standard tracking at the point of sale. I've upgraded the postage by paying for it myself via RM but now have no way to update the tracking number....

simple delivery hand delivered

I sold an item and printed a simple delivery label but was able to hand deliver locally.The buyer does not require a postage refund but how do I mark the parcel as delivered.The buyer has the item and has left feedback as such.

Speak to a human

How do I speak to a human?

Delayed shippment

Hi Since I am on vacation is it possible to ask the seller to send the item I purchased in a delay?

Postage Rates

I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...

Wallpaper doesn’t match

I bought five rolls of wallpaper . They all have the same dye lot number but each has a different batch number . I put it all up on my wall but found there was a difference in shade when it all dried out . The seller won’t issue a refund unless I ret...

Returning a faulty item purchased as guest

Hi, I bought my husband an expensive Xmas present. Unfortunately it doesn't work. The seller is fine about returning but says I need to initiate the return process through eBay (which is fair enough). Here's where it gets complicated, I bought it in ...

"Free" international postage

I collect coins, and I buy quite a lot of them on eBay. Very often, if I see something I like, next to the price it will say 'Free international postage' - but when I check more closely, it'll turn out that the item is on offer from the USA, and they...

Seller sold me a faulty item and is refusing return because it's out of their period

Hello all. I bought a Graphics Card for my brother as a gift around november and only used it on christmas. However, the Graphics card quickly overheats and causes the entire system to crash. I tried contacting the seller and opening a return request...

Evri parcel stuck at parcelshop

Hi everyone, I used simple delivery (evri) to ship an item to the buyer. The buyer missed delivery and then requested to collect it from a parcel shop. However when the item was delivered to the parcelshop it was addressed as "return to sender" so th...

Why Does eBay override UK postage ?

I've just sold an item to New Zealand, to a regular buyer. I posted the sale quoting 'Royal Mail - International Tracked' at £29.45 The buyer purchased the item and paid the quoted postage charges. On posting the item, I find that eBay has overridden...

Resolved! Incorrect Amount

After I made an offer to the seller and the seller accepted it, eBay automatically charged me a higher amount than the price agreed with the seller.Due to certain reasons, I had to return the item to the seller. The seller refunded me only the agreed...

Age verification

Why is ebay not looking into this silly "age verification " massive problem ? It is making items too expensive to sell so they lose revenue by us not listing innocent items like "wooden " paper knives etc etc etc. It has been going on for months with...

Help with my automated chat page being stuck

Why is my chat page stuck from the last chat and cannot get rid to make new ebay chat. What do I do

postage charges

I recently bought an item and paid for the postage however Royal Mail charged me an additional £3.50 to have this released . I have contacted the seller and he said he would reimburse me for this but hasn’t done this yet what do I do next . I have pr...

Return item bought as a gift £400 opened after 90days and it doesn’t work

Bought a watch from trusted seller as a gift for Xmas.the watch does not work!it cost around £400 seller does not offer returns. help please. Regards Lee

I purchased an item and was charged postage but it was collected in person, so need to reclaim post

I purchased an item and was charged postage but i collected in person, so need to reclaim postage taken. how do I do that?

Seller performance emergency admission to hospital led to this

My daughter who is an inexperienced e bay tried to sort out sales when i was rushed to an acute hospital ward for 3 weeks she did well but failed to satisfy everyone and my bad luck has led to difficulties with potential restrictions from eBay is the...

Selling vehicles

I want to sell my motorhome but wanted to know the selling fee and what would be the best method of payment? Thanks

Shipping to Turkey

Hi Everyone, may i ask if is there anyone who sold any item and shipped it to Turkey or anyone who buy from ebay.co.uk and received in Turkey. Custom issues can be problem sometimes. It is why I would like to ask before buying something.

Returning an item from UK to Ireland

I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...

Resolved! Reporting Limits

Probably straight forward question, I have sold alot less since these HMRC reporting limits came in as a private seller(just cant be bothered with the hassle), just want to check are your sales reset from 1st January?

Resolved! Seller refusing refund for faulty item

I've purchased an audio cd for my son's Xmas gift. Today Xmas day find out not a single CD works. Paid 31 including postage. Seller refusing return, refusing to discuss via messages, just states you had 30 days. (It's Xmas!!)Upset kiddo, out of pocke...

Resolved! I have been scammed

I sold a apple streaming stick. Buyer said they received a tin of hot chocolate. I reported buyer to Ebay but meanwhile they opened an item not as described case. Ebay are now saying that the buyer is returning the hot chocolate for a refund, I am to...

Variation listing not working

I am a business seller on eBay and selling pet food and supplies. My variation listing is not working. For example if I want to sell Calming dog bed of different sizes, the variation option is not appearing for me, it is appearing for other sellers t...

login issues and customer support contact issues

eBay website for 2 factor confirmation1- sends a text message with a code, I enter the code, 2- sends another code via email, I enter the code3- sends another code via text message, I enter the code and again access Want to raise technical problem ab...

Resolved! Item sold appearing Not Delivered

I sold an item on 24th of October, and it was delivered on 4th of November. The buyer has already given me positive feedback but in my orders when I see that order, it is still appearing as not delivered. Would it affect anything? And why is it so. C...

Knives policy

I have had four items removed from my selling site owing to the knives policy. One is a pair of pliers the next two are end cuyytters and the forth is a pair of side cutters. these four items are tools which are ment to cut wire they have no sharp bl...

Listing denied

I'm trying to create a listing which includes a charity donation.I've been prevented on the basis that a previous charity donation has not been paid.It has!Customer Service provides no assistance.

Unwanted emails

How do I stop receiving emails from a seller? Any ideas?

Do eBay clear payments on Christmas day?

Anyone know how long eBay take to clear the funds from a sale made at 8pm yesterday? In the past it has been around midnight the same day but not this time it seems. I was planning to go to my local Asian grocer to buy biscuits and catfood with the p...

Resolved! Adding postage

Item was sold with collection, buyer wants me to post. How can I add postage details

App

I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...

I cannot find my selling money to go to my account daily

I don’t want my selling money to be used for purchases

Unwanted refund! - Ebay & PayPal keeping things simple for themselves!

Seller would not post item after payment because he felt the price was too low yet he had not set a reserve. Feeling this would happen I spoke to Ebay & PayPal saying I would not accept a refund I have a transcript. Vendor confirmed he had given item...

Courier Delivery Delays Caused by Buyer Not Being Available, Advice Needed

Hi everyone,I’m looking for some advice from fellow sellers regarding delivery challenges.I sell large furniture items and use third-party couriers arranged by suppliers. Before delivery, buyers are contacted to confirm their availability. However, w...

Incorrect item matched by my garage

Bought some brake pads matched to my car through my garage.Didn't realise they were wrong until i attempted fitting them.Sellwr now won't accept return as they have been unpacked and handled.I don't blame them as it was eBay's own my garage tool that...

Buyer Collection of a high value item

Hi,I am selling a high value tv with collection in person as its very heavy and bulky. I've had an offer from a buyer via messages who has no feedback rating (and with a few purchases over a year ago) - a counter offer to one sent out to interested b...

buyer with Royal mail claim form requesting refund

A buyer has contacted me to say that his item has arrived damaged and there is nothing inside the package. This was an envelope sent by Royal Mail. It was delivered to him in a plastic bag with an apology letter and a suggestion that he makes a claim...

Case incorrectly marked as return – partial delivery & double import fees

Hello,I need help with an eBay case that was incorrectly classified as a standard return.This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.I ordered 4 items in total.So far:- I have received 3 out of 4 items- 1 item is still missing- Because the sel...

Return

Ordered phone cover advertised as 5.7 inch arrived as 6 inch seller is expecting us to pay £3.80 for return post same price as item Item is not as described on advert

Inpost lockers without QRcode

Can anybody tell me how I can use inPost lockers to send an item when I don't own a smart phone.I can happily print the label as I have always done for Royal Mail, will that work?And what proof of having put the parcel in the locker do I get?many tha...

Resolved! UK Parcel 95cm x 28cm x 8cm - Weight 1.4kg. Not covered by simple delivery. I have no OPT OUT option

Another reason to hate simple delivery. I want to sell an item with the size and weight as per the subject line. Zero problem pre simple delivery but 95cm length is not covered by simply delivery in the UK. I think the maximum length with simple deli...

Order I bought as a guest has disappeared and I cannot return it

Hello allI urgently had to purchase a new phone handset the other week as mine broke, so a friend had to purchase it for me (online banking couldn't be approved without a working phone) ; they checked out as a guest. The phone arrived but it is defec...