Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Returned an Incorrect Car Part Back to the Seller, Lost in the Post!!
Recently purchased a part for my vehicle. I ordered the wrong part so had to return for an echange.I returned the item using the label from the seller, posted it back through Royal Mail.The package got lost, the package was not tracked just first cla...
Parcel returned
i sent a parcel to my buyer and printed the label using the e-bay postal service.(Evri)2 days later the item turned up on my doorstep with an adhesive label addressed to my stepdaughter, the label being stuck on top of the original.i took the origina...
UK GSP removed from all listings (recently) and cannot select it anymore?
Hello, Most, if not all my items were on GSP but I just noticed today that all of them are now domestic only and there is no option to select GSP anymore. I sell in all kinds of categories and it's the same with all items, new and used. I tried listi...
Do eBay refund fees/postage on uncollected click & collect orders?
Private seller here - I didn't know I had 'click and collect' turned on, and a buyer has bought an item from me and selected 'click and collect' from an Argos collection point. I have to pay for tracked postage to the collection point. My understand ...
Responsibility for lost return?
So I ordered a refurbished phone from a large seller but opened a change of mind return request. Seller then provided me with Royal Mail Tracked 48 label. However, the issue is that the max compensation from Royal Mail with this label is £100 and the...
Click and Collect did not work
Hi, I am having a very bad experience with Click and Collect. I wish I never used that.The parcel never arrived to the Parcel Shop. I never got any collection code or info.It shows as "delivered" with a delay of 8 days if I check the tracking on the ...
No prices included with courier quotes?
So, for the first time in many months, I listed 3 items for sale. On previous occasions, I’d enter weight/dimensions of packaged item, and get various quotes from various couriers. This enabled an accurate postage pricing in my listing. However, with...
Royal Mail
Is just me or as Royal Mail and now parcel force been giving a very poor service over last few months taking up to 17. days to deliver or losing the package
Postage issues
Since 10/11/23 I am having this crazy issue with postage. If anyone knows what should I do, please help!Here is goes...Since 10/11/23 until current day, I have being charged as a seller for postage label from Packlink after every single buyer paid fo...
postage label incorrect for returning item to seller
Hi returning item damaged back to seller and have opened a case , Ebay sent postage label out but postage cost is incorrect so cant send it back as post office wont accept it till postage is correct for the weight of the parcel. You have taken paymen...
Misleading Postage Rates Offered by Ebay
Please read attached Word document. The software keeps rejecting my post, apparently due to an invalid html. Can you find it?
Ebay Denying the dynamic EDD (estimated delivery date) shown to buyers is not working
Hi all, For months now i have issues with the EDD being shown to buyers being incorrect. We have our standard post set to 2nd class which Royal Mail say can take 2-3 working days, eBay also note this on the postage selection when lisitng the item the...
eBay code on postage address
Hi. There is a code in the buyers postal address. I have no idea what this is for. I have received payment which looked a little low, however, I posted the item and paid the postage. Does this mean both the buyer AND me, the seller have paid postage?
Royal Mail postage label weight is wrong - beware
I send a lot of things in a letter size parcel with Royal Mail - under the old system, I would select 'Letter' and then have to enter a weight, so would enter 50grams to ensure it was covered.Under the new system, letter post is set at 'up to 100 gra...
Resolved! Item return after case decided in my favour
A case decided that i,the buyer should be refunded for a faulty item(£350).The private seller says they have not been given the option to send me a returns label,but will pay me the cost of return.What is the situation,If i then buy the postage and s...
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