Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
postage label incorrect for returning item to seller
Hi returning item damaged back to seller and have opened a case , Ebay sent postage label out but postage cost is incorrect so cant send it back as post office wont accept it till postage is correct for the weight of the parcel. You have taken paymen...
Misleading Postage Rates Offered by Ebay
Please read attached Word document. The software keeps rejecting my post, apparently due to an invalid html. Can you find it?
Ebay Denying the dynamic EDD (estimated delivery date) shown to buyers is not working
Hi all, For months now i have issues with the EDD being shown to buyers being incorrect. We have our standard post set to 2nd class which Royal Mail say can take 2-3 working days, eBay also note this on the postage selection when lisitng the item the...
eBay code on postage address
Hi. There is a code in the buyers postal address. I have no idea what this is for. I have received payment which looked a little low, however, I posted the item and paid the postage. Does this mean both the buyer AND me, the seller have paid postage?
Royal Mail postage label weight is wrong - beware
I send a lot of things in a letter size parcel with Royal Mail - under the old system, I would select 'Letter' and then have to enter a weight, so would enter 50grams to ensure it was covered.Under the new system, letter post is set at 'up to 100 gra...
Resolved! Item return after case decided in my favour
A case decided that i,the buyer should be refunded for a faulty item(£350).The private seller says they have not been given the option to send me a returns label,but will pay me the cost of return.What is the situation,If i then buy the postage and s...
Ebay generated Customs declaration contains error an causes charges
I sent a package to germany 3 units of something at £20 each. Ebay charged them the vat When i printed the postage the customs label is produced automatically but they put a unit price of £60 x 3 I have always used the automatically entered data for ...
Resolved! How do I get a refund for a postage label ?
Hi. How do I get a refund for a postage label. I've found a link "manage postage labels" but it goes to a dead page?
Resolved! Royal Mail unlawfully charged for delivery
I have posted a large letter (under 100g) at the post office till. I saw the postal worker attach the stamp for which he charged me £1.55. I also have a receipt that proves I have paid exactly what I was charged at the till, together with a proof of ...
Cannot purchase mailing label for large item
I reported a problem yesterday that when trying to purchase the mailing label for Parcelforce Express 48 Oversized ParcelMaximum weight 30kg, length 150cm and length + girth 300cm. To work out the girth, add the two shorter sides together and multipl...
"Lost" items sent via GSP
This may be common knowledge to the community but for what it's worth: an item I sent to Japan was apparently "confiscated by Japanese Customs" but has, miraculously, turned up again - in Altrincham, Cheshire, UK (full adress on request). Using my or...
Missing parcel and refunds
Hi.Yodel lost my parcel, no updates for a week so I've started a claim through packlink and I have refunded the buyer. However I now see on the parcel tracking there are new updates and the parcel is moving again so it may still be delivered.What do ...
Resolved! Sending larger items
Hi all, I have a couple of larger items I'd like to list. However I'm unsure how I'd go about sending them, paying for postage and printing the delivery label as like most people, I don't have a printer at hand. I have already sent small items via Ro...
How to return a product so that seller does not claim it was not received
Hi, I have to return a product purchased on Ebay that was not as described. The seller had 'no returns accepted.' Ebay closed the return case because I opened a case with my credit card as well not knowing the implications. So my fear is that the sel...
Valid postcode not working
Hi all, I've been trying to sort out the shipping label on packlink for a buyer. On the shipping label it says their postcode isn't valid. I've spoken to the buyer they've moved to a newly built estate. How do I go about this?' I've tried entering it...
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