eBay Help
Postage
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: May 2026

Your May Seller News is here

We’re Coming to Newcastle!

Join us for a high-impact day of practical workshops and live demos

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

eBay again

eBay just instructed me to go out and buy a postage label outside of eBay after DHL failed to collect two days in a row. They told me there was an error with the system and I should never have been offered DHL. The operative I spoke to sent me an ema...

Package Label refund

A customer placed an order I purchased the shipping label then he cancelled. I approved the refund but I can’t work out how do I get a refund for my label, any help would be great

Postage

I am querying simple delivery charge which for me is £2.94 and the item is less than £5. The items are under 20 pounds snd are lightweight. Is there a way to get rid of simply delivery Thank you

Postage

I have sold an item and feel the postage is expensive. It is only a light item and I have been charged £2.94. I would normally go to the post office and pay and it would be so much cheaper. The buyer (myself is paying the fee).

Resolved! Can’t generate prepaid postage label. HELP!

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."Can somebody at eBay resolve this please?

Item not as described

I have received an item but it's not as described. The seller has eventually upped their offer of partial refund from 30% to 75% . It's not alot of money but it's the principle that I didnt receive the described item so why should I pay for it? Who h...

Resolved! Postage issue

I have some foreign stamps for sale. They will fit in a small envelope. I want to use a second class stamp I bought from the Post Office to post them for £0.87. I have selected "Postage Only", then eBay automatically defaults to Large Letter , Simple...

Resolved! Postage cost changed from agreed option

Out of half a dozen items I've purchased postage for today, I have one item which has increased from £2.94 to over £5, seemingly without rhyme or reason.The item isn't any larger or heavier than other items I've purchased postage for today, and the o...

User avatar by • Contributor
  • 7827 Views
  • 28 replies
  • 3 kudos

Postage rates keep changing

I'm selling books, postage included, postage only.The postage stated £3.38.I clicked on 'postage or collection in person' to see the difference.Went back to postage only and now the postage was £3.98.I clicked on 'collection only' to check the differ...

postage addition

Hi - I have just sold an item but I was wrong with the postage-my error-calculated the item as 2kg but it really needs double boxing which has pushed the weight/price up. My buyer has paid for the simple delivery label at small parcel 2kg. I am happy...

Mixed Messages from EBay

Hello there! Hopefully someone can shed some light on this, I'm in a bit of a pickle. As you can see from the attached photos, I'm getting some mixed messages in regards to Simple Delivery and Bring My Label. During the label generation process, in t...

User avatar by • Contributor
  • 124 Views
  • 1 replies
  • 1 kudos

Resolved! Ebay return label insuffcient postage

eBay stepped in on return request and issued a return label. Printed it off and was for parcel up to 1kg. Parcel weighed 2.5kg so post office refused to accept it. I had to buy correct postage label, Royal Mail 48. £7.05 Can I claim that back through...

Got Postage related questions? Start here:

Featured Posts

Top