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Seller Update: January 2025

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Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

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Seller protections for deliveries impacted by Storm Éowyn

Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...

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Late Delivery Rate

A buyer paid for an item last Monday. I bought the Second Class postage as they selected and added the tracking number to eBay (I know it doesn't track but it does confirm when it's been delivered). It was collected by Royal Mail on Tuesday morning a...

Resolved! Postage

How do I tell if a evri printed label is sufficient for the parcel?

Updating postage

With Royal Mail changing and increasing their postage costs as and when they feel like it, I'm having to go through each of my items to alter the postage. Does Ebay have a facility to do this all at once?Thanks

postage

who pays postage when a buyer makes an offer?

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Resolved! Combined postage invoices

Hi, I am trying to send a combined postage invoice but I keep getting the follwoing error message "The Global Shipping Programme already provides your buyer with an invoice for all applicable item, postage and import charges. Unfortunately you can't ...

Sent parcel to myself using packlink, mistake ?

Can some one shed some light on this, ( is packlink UK , Ebay sub company ) Sent parcel to myself using packlink, mistake?Used packlink to get a cheaper price, made a account nothing to do with eBay, Now the UPS has said the parcel is damaged, and UP...

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eBays 'customer service' has become terrible.

Good day everyone.I have been a seller on this platform for many years but over recent weeks eBay have made this very difficult. Customer services have lied and made decisions that go against the service it pretends to provide.Example 1) Three weeks ...

Resolved! Item I have sold was damaged during transit with Parcelforce

I sold an item that I shipped with Parcelforce 48 that was purchased through eBay (not PackLink) and it has arrived damaged. I have refunded the buyer but how do I claim for the damage? If I try to claim on Parcelforce website it says that if I didnt...

Ebay tracking feature

Ebay's tracking feature is useless.Royal Mail tracking shows as delivered but on ebay it only shows "Running behind time" with an estimated date of delivery.

Paclink Royal Mail Tracked 48 lost package

Hi All,I bought Royal Mail Tracked 48 for an item I sold (value less than £150) through eBay/Paclink and from the tracking it looks like the package has been lost by RM.I have the proof of postage slip and so should I claim directly with Royal Mail o...

Resolved! Send buyer cost of return postage

Hi, a buyer is returning an item, and I want to pay the return postage. How do I send him the payment through ebay. I can't add it to the refund amount "Amount not valid" and he hasn't sent his paypal address or bank details for me to send an instant...

Resolved! Can't exclude country from GSP in private account

Hi, I'm trying to exclude Germany from my shipping locations due to the LUCID packaging registration and it being a minefield for a private seller but I'm unable to exclude specific countries from the GSP tab. From Google all the help seems to be dir...

What does 'your funds' mean as source of postage payment?

I paid for postage through ebay (or thought I did) and received an email including the QR code and details of payment. In the 'Service summary', within the email, the source of payment for the postage was described as 'your funds'. What exactly does ...

Bad weather affecting sellers

I posted an Item on the 9th jan ,we live in wales and have been affected by the recent bad weather ,snow ,ice & flooding .I sent the item 2nd class which can be 2 -3 days with royal mail ,but ebay only allowed 1 - 2 days for the parcel to get to buye...

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