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Posting Watch to Authenticator

Hi all, I'm wondering how anyone is managing to sell a watch over £2,500 in value and posting to the Authenticator, fully insured? £2,500 appears to be the RMSD limit (so anything exceeding that value renders the compensation element in the event of ...

I still cant do an invoice with postage discounts.

I always give postage discount when I sell my bears. Now I cant! It just says Cancel Order. I don't want to do that. EBay wont let me do anything else. Is something wrong with this? Has the buyer just got to pay up, and then I refund the difference?T...

Postage weights

This not the first time this has happened. I ordered a label, checked the box was showing up to 100 g, and downloaded the label. However, it showed a weight of 1g, so I cancelled the label, scrapped the envelope, and tried again. This time the actual...

Postage Refunds

I have refunded postage to a buyer who bought two items and as usual eBay has apportioned the refund taking part from the postage paid and part from the cost of the item. The item was £1, postage was £1.30 and BPF £0.76 making a total of £3.01.I refu...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Resolved! no longer seeing postal options for collection

I am a householder and not a business trader. Owing to mobility issues, I rely on the Royal Mail collection service to collect from my home and deliver items I sell. Within the last 24-48 hours I am no longer seeing options for ANY collection service...

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Posted an item, but ebay fails to update

I posted and item to a buyer recently by royal mail on ebay however it says that i still need to post it, but when i use the tracking number and go on the royal mail website it says that " An update will only be provided when we attempt to deliver yo...

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Resolved! Is there now no option to add tracking if you dont use the forced ebay option ?

Hi I've sold an item and sent it via RM .And I can't seem to find the option to add tracking .The seller seems to have picked a 3/4 day option via hermes and with how the new scam works with eBay holding money until it's delivered I want to get it th...

Resolved! Collection Code not shown.

Buyer didnt show collection code after collecting the item. And they never show it. What am I meant to do?

POSTAGE

I wrongly input FREIGHT for postage on an item I was sellingThe item has sold but I am unable to input an amount for postage The buyer cannot pay for the item as no postage amount is displayed How can I change to normal postage instead order to input...

Cancel order due to wrong address details.

Hi. I can't buy postage label through Ebay as I have an Ebay massage that says 'delivery address contains invalid or missing fields' in address provided by buyer. I have to post it out by tomorrow. Do I receive a defect when I will cancel this order ...

Simple Delivery Option Vanished

Up until about a week ago (Last week of Feb 2025). New listings were very simple with regards to postage. Simply chose 'Simple Delivery' Yesterday 28th Feb 2025 when posting a new item, there is no simple delivery option. It wants me to choose the de...

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