Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Seller protections for deliveries impacted by Storm Éowyn
Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...
Post Office costs are incorrect
Post Office charges have gone up a number of times in the last two years Prices on eBay are not at the current rate and I am updating manually on my listed items each time prices rise after losing money when posting items as I only ever charge the ac...
Selling in ebay
Hi, this is my first time selling on eBay. I am about to post my first sale, is there any way to make sure that the item I have posted is the same as the buyer will received, should I record a short video or close the package in front of the courier,...
Return postage fee /Combine postage
Hello people,A buyer ordered two item from me and he paid postage fees for both. Now, the postage fees were both collected by eBay. I refunded one of the postage fees to the buyer, as normal, and I added the same tracking number for both orders. Now,...
Non delivery of a package
How do I contact eBay over an item that hasn’t been delivered
Resolved! buying postage online
I want to send an item. When I listed the item ebay suggested a price. I am now trying to buy postage online on ebay but the suggested postage for the item's size and weight is different to that in my listing.So which postage should I buy?I have weig...
Postage cost
I sold an item weighed it and choose 2kg when I went to the post office it weighed in at 2.2kg and I could not add the extra postage. any help would be good
Qr code invalid when dropping off parcel for delivery
I have sold an item and received eBay notification. Printed off delivery label and downloaded qr code for drop off at evri point . When at drop off I get “invalid qr code” notice
Post
Hi , please help !!!!I sold an item on eBay and it was on evri postage , however I used royal mail tracked signed for. The buyer has the item and we have been in contact but I have a notice on my item saying not sent , I’ve tried to correct this and ...
Refund postage difference
Hi, If anyone could please help with an answer to, how do I refund a buyer £3.30 due to insufficient postage. This was a suggested label which I purchased after it was weighed and checked by post office staff. My buyer has had to pay the difference a...
Return and refund
Hi I need to return the item but the seller asking me the same o pay postage his item doesn’t match with disruption
Return address wrong on label
Just noticed when I printed a label, it has incorrect return address on it. Thought I had managed to change this already
item sent back
hi the buyer sent item back but we agreed I wouldn`t pay the costs of posting as there was nothing wrong with item, she just decided didnt want, but i cannot change the amount to refund
German packaging law and GSP
Hi all Do orders to Germany using GSP still come under the German packaging law? I have just read an article saying that eBay would block listings that wasn't compliant but I have got a sale over the weekend for there.
Late Delivery Rate
A buyer paid for an item last Monday. I bought the Second Class postage as they selected and added the tracking number to eBay (I know it doesn't track but it does confirm when it's been delivered). It was collected by Royal Mail on Tuesday morning a...
Resolved! Postage
How do I tell if a evri printed label is sufficient for the parcel?
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