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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

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Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

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Seller protections for deliveries impacted by Storm Éowyn

Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...

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Deliveries impacted by Storm Éowyn

The Met Office has issued weather warnings of multiple levels across the UK due to severe weather conditions caused by Storm Éowyn. We are monitoring these warnings as they evolve. We are working closely with carriers to monitor delivery service leve...

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Sellers refusing to post to the Scottish Highlands

Recently I have tried to purchase a few items from businesses but the listing shows Doesn't post to Scottish Highlands. I have contacted individuall businesses and they have ammended their listing to allow me to purchase their goods, others haven't b...

New Ebay buyers policy 4th Feb

Hi I just wanted to find out what other sellers actually think of the new buyers protection policy set to be launched on the 4ht Feb which states that sellers don't get paid until delivery is confirmed, this isn't a bad one for postage within UK if y...

Seller gave wrong item

Hi all, I am seeking an advice please as this case is now open for few weeks and I am tired of giving any more of my time on this. I purchased a wardrobe from a seller (all boxed, new)which my husband went to collect with his car. We ordered Uber XL ...

Resolved! Missing parcel Evri

Hi, I’m new to selling I have read the help but I’m still not 100% clear what to do. I sold an item and posted with Evri, it’s been over a week and the tracking has not changed it appears to be lost in the Evri system somewhere! The buyer has reached...

Combined postage at checkout

I have a eBay shop and have noticed that when buyers buy different items together they get charged postage for each item. Is it possible for the postage to combine automatically at checkout? I have looked through my account postage preferences and ca...

Label generated an incorrect return address

I'm selling an item for the first time onEbay. I buy stuff a lot, but never sell. It sold quick, but the label generated a return address that I've not lived at for 20 years, no idea how its still been in my account! I used Simple Delivery option tha...

Postage refund

When selling an item I purchased a postage label. When I took it to the post office I found this was not enough. I bought a second label at post office to send the item. How do I get a refund on first label bought? I’m happy to pay the difference as ...

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Missing/Stolen package

I am missing my parcel from my front doorstep.i have seen a picture that the parcel was place infront of my door but when i went to check if it was there it wasnt. i asked my neighbours if they took it but all said that they didnt see it.im not sure ...

Postage charge

Hello, I won an item....on checkout to pay for it , the postage cost showed £750, Ive contacted the seller four times to ammend the charge but no response, I cannot speak to anyone on Ebay. On the original listing it showed as £7.50 postage. Tommorro...

Despatch of Large item

I have a listing for Skis and the package will be about 2m and say 25cm x 15cm around girth. The size is outside the limits offered on ebay for Parcelforce, the only carrier provided. According to Parcelforce website they can take the size and weight...

Charged twice for Evri postage?

I think this is my fault. It's my first time selling an item for years so the new postage options were a bit confusing. I selected Evri £2.94 tracked but Ebay stats are now saying £5.88. And this - I don't know if it's related. I clicked onto the pos...

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