Postage

Postage of sold item with Yodel query

I am a small seller on eBay. I usually use Royal Mail or Evri, depending on which is best value. I have looked at Yodel recently and see that their costs are better than Evri. i have been through the process using a fictious parcel......but they want...

Packlink not creating labels, still charging.

Packlink are taking payment but not creating labels. Been using "Legacy tool" for months with no issues, they have been saying for months they are removing it shortly, does this mean it's gone? I Keep refrehing page but nothing, no email sent with la...

Tracking says collected but buyer says they didn't receive anything

Shipped an item last week and the buyer has just contacted me to say that the package is marked as collected but they did go to collect it. The Royal Mail tracking is slightly confusing as it says it was due to be delivered on the 16th but is then im...

Resolved! Liabilities of seller vs buyer

My wife has sold an item for £200+ on a private account (non business)The BUYER has paid for item and apparently paid for YODEL tracked parcel.We are to send off parcel tomorrow.But it bothers me: Sure it is tracked, but there is no guarantee that th...

postage

Hi does anybody know if you can change from collection only to post the item as I've had a senior moment.

Charged twice for postage

Sold an item yesterday (156507732601) for £14.29 minus £2.94 P&P however my eBay balance this morning shows as £8.41. My order earnings after postage were £11.35 but eBay balance is £8.41 after eBay taking another £2.94 for postage from my balance. T...

Royal Mail claims form virtually impossible?

Hi, Trying to submit a claim for an item I believe is lost but no matter what I do, it rejects the tracking number which is definitely right! Anyone encountered this / got any suggestions? Thanks

Resolved! Help - Just bought Royal Mail 48 tracked postage - didnt have the option to generate QR code

Hi I just bought 48 tracked Royal Mail postage via ebay, I usually am asked to choose between QR or print at home. I didnt get this option this time and I was automatically sent a print at home label, which is a problem since I dont currently have a ...

When printing a Yodel label purchased via eBay, can you add a description to the label?

Want to try and make it easier and be able to print multiple labels in one go before packing. is there a setting where you can enable a description to be added to the label? I’ve seen it on evri labels on items I’ve purchased.

Changing postage policies

Hi All, i needed to select click & collect to my postage options, I contacted EBay Customer Services who talked me through it & made a new policy for postage. Since thenwhen listing an item the only options available are Royal Mail & Yodel (which I u...

Opinions on Royal Mail's Tracked 48 versus Tracked 48 with Signature

Having used Royal Mail's 2nd Class Signed For service (via paying at a Post Office) for many years, I'm having no choice but to switch to online Tracked 48 in April due to the reduction in Signed For compensation from £50 to £20 (plus with just how e...

Ebay

My item was delivered on the 14th of November but it’s still saying dispatched on eBay so the funds are on hold??

tracked48 displaying as 1g on postage label?

Hey, im new to using tracked48, i sold an item and used the purchase of tracked48 via ebay, i took it to the post office and they printed it, the tracked48 displays as up to 750g on ebay, no where when purchasing did i see a section to add the weight...

Unable to combine postage for GSP?

I got a customer who bought an item today, but they live in Germany so they would also pay more in shipping through the ebay GSP. However, they want to buy another item from me but they are still being charged another fee despite me not sending the f...