Seller News: December 2025
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Forum Posts
Postage to large. Simply delivery
So the buyer has brought 4 items in 1 go. Postage label on simply delivery is not big enough and I can’t select custom delivery anymore. so I’m afraid this doesn’t work for me, so I’ll be contacting my customers and selling everything privately from ...
Ebay Postage Labels
Ebay sellers beware, when getting pre paid postage labels some do not cover the full cost!The buyer is allowed to choose postage type and pay a price which doesn't cover the cost. In which case the excess on downloading label is taken automatically f...
Package delivery size limit
Someone has recently purchased something on Simple Delivery, Paid for Evri. When l hover over ''See Package Size Limit'' it says: '"Avoid extra charges by keeping your package within the size limit selected at listing — up to 1 kg, 45 x 35 x 16 cm.La...
Simple delivery postage
Trying to sell a postcard. Simple delivery wants to charge £2.72!!!! I usually charge 95p.They say items under £20 do not have to use SD -- how do I opt out???
Resolved! Possible lost return
Morning, I am a new business seller and I had my first return request for an item that sold for £650. I posted the item to the buyer with Special Delivery via Royal Mail. The buyer has been good with communications and I believe everything is all abo...
Royal Mail Label Refunds - When Buyer Cancels or Label Printed by Mistake
Hi everyone,I’ve noticed a problem and wanted to see if anyone else is experiencing the same.When we buy a postage label through eBay (Royal Mail), and then the buyer cancels the order or we accidentally print the wrong label, there seems to be no wa...
Resolved! How do I refund postage when 'buyer pays'?
A buyer ordered two different items for me, one was 'simple delivery' and the other was outside of it due to size. We've agreed with the buyer I should ship the smaller item within the larger package, hence one postage.As with eBay's simple delivery ...
Simple Delivery DHL not collecting parcel, then falsifying tracking info
A had a package booked in for collection by DHL using eBay's mandatory Simple Delivery yesterday. After it was logged as to be collected between 8AM and 6PM, nothing was collected - it was sat waiting for them all day, but there was no collection by ...
Technical issue affecting Simple Delivery Evri Ship-to-Store labels.
Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread). I have just been to a parcel shop to drop off two parcels however upon scanning the...
Postage of a cylindrical item 150cm long
I am wishing to sell a one piece snooker cue 150cm long. Although there are several similar items for sale I note that ebay appear to have a limit of 120cm on the bulky parcel sizing. Does anyone know how I should list/price the item?
VAT postage invoice
Can anyone tell me where I can down load a vat invoice for postage purchased through eBay? At one time there was a link after purchasing postage to the VAT invoice but now I can't find it. Thanks in advance.
Simple Delivery is really not helpful
I listed 3 golf clubs for sale and had buyers for all. The only option for a personal seller is this new Simple Delivery which defaults to DHL and courier collect from home ONLY. I don't know about you, but I have a busy life and can't trash a day wa...
Combined postage
Anyone else who offers combined postage and gives the buyer a refund from SD orders only to find out that Ebay will not refund you for the unused postage fee? I was told that I must just stop using combined postage - which is a little unfair to the b...
Postage & how get invoice/receipt for Accounts?
Hi AllIm currently looking to try and find out how you print a receipt/invoice for the postage.we ship a lot and I’m unable to find out how to do it??I want to go back over and collect all the postage I sent out in the past.any on this would be great...
voiding a postage label
I printed a postage label for a sold item. When I got to the post office the weight was wrong and I had to purchase a new label. I have provided the new tracking number to the buyer and want to cancel/void the label that hasn't been used. I have foll...
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