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Delivery Courier Service Level Choice

Due to the frustrating restrictions of Simple Delivery. I wish to choose the Postage Level with Royal Mail, i.e. 24hr Tracking. (the item is fragile, so I don't want it hanging about sorting dept etc longer than necessary) !'Simple Delivery', restric...

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  • 2 replies
  • 0 kudos

That's it for Evri & for simple delivery

I'm just a private seller but have been selling on eBay for more than 18 years now.A couple of weeks ago a buyer purchased two small (50ml) tubes of cream from me. On Tuesday I received a notification telling me that the package weighed 1,250g. Not s...

Resolved! Combining postage label

Hi everyone, I have just sold 5 silver proof coins in 5 individual listings to the same seller and marked the postage as free, and included it in the base price, but each item now has a 'Get prepaid label' next to it, but I would like to combine them...

Return

I’ve returned an item two weeks ago but it’s been lost. I used eBay’s return label. I’ve spoken with eBay who told me to contact Royal Mail, they said eBay need to deal with it as it’s their integrated postage and is guaranteed, I phoned back and the...

Sold item - purchased own postage - unable to release funds (UK)

Hi,I sold an item but haven't used ebay for 12 months so missed to auto postage option. (I've been on ebay 25 years) Because I sent the item by my own arrangement I had to message the buyer with the tracking info since there's no option to manually a...

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  • 422 Views
  • 10 replies
  • 1 kudos

Label not generating

I am getting the following error when trying to generate a simple delivery label Something went wrong and we were not able to generate the label. I have tried clearing cookies and cache, different browsers and devices It is happening for 3 different ...

The seller claims i sent he parcel to the wrong address

So basically I sent the parcel via dpd to the buyer and dpd said it was delivered to the neighbour however he claims that I sent it to the wrong address. The door number shown on eBay before shipping and delivery and after is different on his eBay bu...

next steps?

Hi everyone,need a bit of guidance here..i sold a new product, the buyer then claimed it wasn't as expected, reasons given were unreasonable. anyways, i choose 'refund after return" & sent them a simpleDelivery label. I was willing to eat the cost, b...

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  • 2 replies
  • 0 kudos

Resolved! Ebay changed my postage rm to ups

Hi after the sale eBay has changed the Royal Mail postage to ups and I can’t seem to change it. I have accepted then cancelled the ups label but when I go back I can only accept ups again. Do I just buy Royal Mail label at the post office and enter t...

Simple delivery label scanned twice

Hey, I had the same label scanned twice for 2 different items. The buyer received their item and someone else’s and won’t send it back. I can’t understand how Royal Mail can scan the same thing twice in the space of 3 days.

Has Evri lost your parcel?

Unbeknownst to you - they may be selling it or auctioning it off themselves!! https://www.bbc.co.uk/news/articles/c74332vx38xo#:~:text=It%20never%20arrived%20at%20its,be%20couriered%20back%20to%20her.

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