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Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Resolved! no longer seeing postal options for collection

I am a householder and not a business trader. Owing to mobility issues, I rely on the Royal Mail collection service to collect from my home and deliver items I sell. Within the last 24-48 hours I am no longer seeing options for ANY collection service...

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Posted an item, but ebay fails to update

I posted and item to a buyer recently by royal mail on ebay however it says that i still need to post it, but when i use the tracking number and go on the royal mail website it says that " An update will only be provided when we attempt to deliver yo...

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Resolved! Is there now no option to add tracking if you dont use the forced ebay option ?

Hi I've sold an item and sent it via RM .And I can't seem to find the option to add tracking .The seller seems to have picked a 3/4 day option via hermes and with how the new scam works with eBay holding money until it's delivered I want to get it th...

Resolved! Collection Code not shown.

Buyer didnt show collection code after collecting the item. And they never show it. What am I meant to do?

POSTAGE

I wrongly input FREIGHT for postage on an item I was sellingThe item has sold but I am unable to input an amount for postage The buyer cannot pay for the item as no postage amount is displayed How can I change to normal postage instead order to input...

Cancel order due to wrong address details.

Hi. I can't buy postage label through Ebay as I have an Ebay massage that says 'delivery address contains invalid or missing fields' in address provided by buyer. I have to post it out by tomorrow. Do I receive a defect when I will cancel this order ...

Simple Delivery Option Vanished

Up until about a week ago (Last week of Feb 2025). New listings were very simple with regards to postage. Simply chose 'Simple Delivery' Yesterday 28th Feb 2025 when posting a new item, there is no simple delivery option. It wants me to choose the de...

Failed tracking

So sold, got payed, packed, off it goes Royal Mail tracked 48hr. I check tracking and all good until it gets to the buyers area, no more updates, delivered positive feedback received, but no confirmation from Royal Mail that item delivered , SO NOW h...

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Resolved! Return label

Been refunded seller hasn't replied with the return label it been a week what do I do?

Why is Global Shipping tracking never updated?

Anyone know why the Global Shipping Centre in Lichfield NEVER update their tracking to item received by them? This is especially relevant now due to the wonderful new payment rules. I've had items half way to the USA and confirmation of delivery to L...

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