Will a buyer get a refund on postage on simple delivery if they buy two of my items at the same ti

[carolh6073]

A buyer has purchased two of my items at the same time, they have chosen simple delivery so  will they get a refund of one postage if I parcel the two items together?

[**peaseblossom**]

Things are complicated by Simple Delivery and by the fact that combining postage is not working at the moment.   So it will be best for you and the buyer if you cancel the current two transactions and relist both in one listing with a single postage amount for the buyer to buy and pay again.

If you decide to do that discuss with buyer first.   Then click on the dropdown menu arrow alongside the item on your orders page and select Cancel order > Buyer asked to cancel.   A refund will issued in the process.

[carolh6073]

Thank you for the suggestion.

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[edwardian-dreams]

You’d think ebays programme would do this automatically but it doesn’t which is bad

[carolh6073]

I’ve checked out everything I possibly can on this subject and found no answers, can’t say I’m impressed with this scenario! So two parcels and two postage costs then! Very unfair to the buyers!


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[edwardian-dreams]

It’s pathetic

even vinted who eBay have copied do bundle deals with ONE SET OF POSTAGE

[m25jet]

In view of the fact that the buyer has paid for two lots of postage and eBay are seemingly incapable of providing us with a website on which sellers can combine the postage costs for the buyer, the best option (from a selling viewpoint, at least) would be to send each item out individually, each one with its own corresponding tracking number.  If you were to post both items out in one package then unless you've got a really honest buyer who subsequently leaves feedback for both items then you may well find yourself in the situation whereby the buyer opens an Item Not Received case for one of the items, knowing full well that you can't prove delivery of the second item due to the fact that it was sent in the same parcel as the first one.  If that were to happen then the end result would more than likely be that the buyer would end up escalating the case to eBay and getting two items for the price of one, leaving you with a selling defect on your account as a result of the fact that eBay could find no trace of the second item having ever been successfully delivered to the address that the buyer provided at Checkout.  I know it sucks to have to send the items out separately when it should be straightforward enough to combine postage if eBay were to employ a team of IT Engineers with the skills to make this possible, but eBay have wrecked the site so comprehensively that unfortunately there really is no other option.

[carolh6073]

Thank you, I totally agree with all you have said. Maybe they can rectify this in the future, we live in hope!

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[carolh6073]

I agree totally, bad show!

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[dch2112011]

According to ebay if you do not use a label there is no need to cancel it, the label will automatically be refunded to the buyer.

So if you use one label and not the other the buyer will be automatically refunded for the unused label, you will need to add the tracking manually for the item where the unused label was generated,

The downside is that the enhanced buyer protection may not be available for the item where the label has been changed - although this may not  be true as the used label is via SD - it would be an interesting conversation with ebay if you needed to claim under the extra protection for the item where the tracking was changed - I doubt they have thought this out but under the terms of SD theoretically both should be covered