Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Seller protections for deliveries impacted by Storm Éowyn
Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...
RM Postage increase in April
With the RM postal charge increase in April is there an easy way to update all my RM Tracked postal fees on all of my listings without having to edit each listing one at a time? Thanks in advance
simple delivery
hello every one I have read the new postage simple delivery for small private sellers like me and I am very concerned its going to be ebay who decides what courier they think I should use, and even more concerned the buyer will choose .this is hermes...
Global Shipping Company
There seems to be an ongoing issue with Global shipping Company (GSP) and whilst the responses of 'We are working on it' were comforting in the short term this issue is costing a lot of people including myself sales. I think there needs to be more cl...
Posting a chainsaw
Driving me bananas New eBay . Trying to sell an electric chainsaw .Being told I need to choose correct age appropriate courier. Tried various options... Non suitable . Site is so unwieldy now . Items hardly getting looked at never mind selling . Item...
Undelivered Item
I recently bought an item off EBay, the seller posted it through a carrier, which has failed to arrive, the tracking information shows as being delivered, but unfortunately I have never received the item, contacting the carrier, they informed me that...
fees on postage
its about time ebay sorted out business postage fees private sellers pay what royal mail charge while we have to pay ebay fees on top if i sell an item and royal mail costs £3.39 after ebay fees it costs me £4.11 we need more of a level playing field
Royal Mail - lost item and money
I sent to the buyer a flat cotton made from shopper bag (designer's bag so it was worth something). Royal Mail decided that the two handles also made from cotton were too bulky and it qualified under the parcel not large letter anymore. They were hol...
Where has the weight gone from listings
Hi Iv noticed that my listing no longer have weights on and now I'm having to input them manually on my royal mail account (which was linked and applied weight automatically). Is anyone else having this issue too?
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...
Buyer requesting item to be posted to shipping centre when it was UK Collect in person only
I have a set of 10 Duplo toy sets in boxes, which having been listed a while , I made an automatic discount offer, as it was eligible. Owing to overall size and fragility I set the listing to be collect in person UK only and I am definitely not enrol...
Bladed items new restrictions...
Just need to ask if there are things being put in place to accommodate the changes? The message I got was currently only UPS provides this service and I cannot use UPS. This would mean essentially the main part of my sales will be wiped out meaning I...
Click and collect , order not ready!
Hi my order was shipped to the " click and collect" point 18 hours ago by Royal Mail tracking, but I still didn't receive message from eBay about ready to pick up? Anybody know how to fix this issue? Gediminas
Buyer received item but tracking not scanned or updated. Funds on hold
Hi I’m hoping somebody can help. I dispatched 2 of the same items to the same buyer at the same time. Both parcels were successfully delivered and the buyer has messaged me to let me know they received both. The problem is one parcel was tracked and ...
Click & Drop / GSP address issues
Royal Mail Click and Drop is not importing address details for GSP orders correctly. We are getting the address headed "Pitney Bowes Warehouse" followed by the usual GSP address. There is with no sign of the buyers name but more worryingly there is n...
Whats happened to the weight for postage setting
I have listed the weight of my items for years and postage policies are based on the weight. Now when i list there is no weight field to fill in. Anyone know whats happened to it? I did have trouble updating some of my postage policies they didnt see...
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