I posted on here a while back "Not so Simple Delivery" when Ebay only gave me the option of using 'Evri' which we do not have on the Isle of Wight. I did not use the label, could not cancel it, but eventually submitted a refund request which Ebay acknowledged saying to allow up to 14 days to process it. Six weeks later, still no refund so I contacted Ebay. Unbelievable what they told me: "As the postage had been paid by the buyer, Ebay have refunded him" So no refund for me. The listing was clear that the buyer paid for the item plus postage, which owing to Ebay's incompetence over 'Simple Delivery' meant that I had to pay the £2.60 odd for a Royal Mail label outside of the Ebay platform. Perhaps Ebay are great when things go well, but they are lousy when they mess things up.
