Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

I am sure many have already had this issue but what is going on with Ebay?
It's like they want sellers to stop using them.


The Buyer Protection Fee is quite clearly a way for Ebay to disguise it as a selling fee because it's the sellers who have to compensate for the extra charge the buyer receives. We, as sellers, still have to look at the selling amount shown to buyer and decide if we need to reduce our item cost to compensate for the  Buyer's Protection fee added to it.  Also, it's too confusing and when somebody makes an offer you have no idea if that's including the fee or it's less because the fee is removed. I don't care what the buyer is being charged by Ebay when they make me an offer - I care about how much I am actually going to get for me. 

What does Buyer protection cover? - It literally covers nothing extra. I asked support and it covers secure payment processing (they are obliged to use https and secure processing by law anyway and have done for years now). It covers support (Ebay already offer support) and something else I can't remember but it's another thing Ebay have already been doing.  Basically, it really is a crafty way to push costs to the seller still whilst advertising how Selling is Free - it's not.

Simple Stupid Delivery - What's simple about telling me I can't post a large parcel now?  What's simple about forcing sellers to use specific services? What's the point in a Buyer Protection fee if, when the buyer gets it and decides they read the description wrong, the seller has to pay for the return postage.  I thought the Buyer Protection fee would cover the return postage - it would make sense to do that given the amount of money being made on Buyer Protection fees vs the amount of returns Ebay would have to pay for. They'd still be in profit from it.

Ebay  NET profit - In 2024 Ebay made a net profit of 1.9 BILLION dollars. That's net after all the costs are taken off and you are telling me they are so pedantic that they need to control the size of parcels now or still need sellers to cover return postage even though EVERY buyer is being charged a mandatory fee of which <1% would actually need to use?

It's pure greed and a sign that who ever is making decisions in Ebay, has no clue what it's like buying or selling on their website.

I'm selling my last parcels and I am out if it doesn't change
At the moment, I have had to mark a sale as "Collection Only" and then note how I will still manually post it tracked for potential buyers if they pay to arrange collection. This kind of stuff shouldn't be hard to do.




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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

Exactly Ebay is making a lot of money with that stupid SD and `Buyer protection.  They have to do something ASAP about it.   From every 10 people 9 disagree with this new policy.   Why Ebay don’t listen…thousands of complaints and they do nothing.  

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

As an eBay shareholder, the more profit they make the happier I am. 

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

1.9 bil and they wont refund a £1.27 unused postage label!

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

I don't think Simple delivery is a bad thing, if it's anything like GSP when an item is lost, I get refunded as does the buyer and it's instant, no having to jump through Evri/RM hoops to get the refund.

 

I'm happy with that.

 

The Buyer protection, I know various private sellers and they do take a hit to get close to business seller prices. It does sound ridiculous, especially not being able to send items out using postage stamps.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

@camerapartsuk 

I don't think Simple delivery is a bad thing,

 

Well maybe make it so the Sellers have a choice in being dictated to on SD, or ship as the Seller prefers and has developed over the years.

If SD is so wonderful , then it will be favoured. 

William Hills can be used - other bookies are available.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

I think the idea for business sellers is to have it as an option and allow them the freedom to use other means like normal (I use postage stamps for a lot of my orders as I can save a fair amount of money that way).

 

Private sellers don't have a choice unless the item is too big/heavy for SD, then you get to choose another service available.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

@camerapartsuk 

 

I think the idea for business sellers is to have it as an option and allow them the freedom to use other means like normal 

 

ebay -  Option ?  Freedom ? 

From years, and more so recent,  ebay activity is all about control of members, so long as ebay pockets more, for a diminished service.

Would you recommend the platform to a friend (Buying or Selling) ? 

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

The last part, the equivalent would be eBay can be used, other selling platforms are available.

 

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee


@honeymonster007 wrote:

1.9 bil and they wont refund a £1.27 unused postage label!


Did you pay for this label,  that is,  on the listing.... ' Seller Pays'.

 

Then,  you have to manually cancel that label for a refund and do so within 14 days.

 

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

 

If you are the buyer,  it's automatic,  but label refunds take longer,  30 days to appear back with you.

 

@honeymonster007 

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

Yes did pay for the label and tried to cancel it after delivery but a message pops up saying *this label can't be cancelled* Tried the refund form as well but that didn't seem to have much effect.

 

The only thing I can think off is the parcel went with 2 different tracking numbers, ebays generated one and the self brought one, maybe the system sees ebays one as being used as well even though it hasn't been.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee


@a45heaven wrote:

From years, and more so recent,  ebay activity is all about control of members, so long as ebay pockets more, for a diminished service.

Would you recommend the platform to a friend (Buying or Selling) ? 


Part of the problem is that people have fallen for the b/s about being "Members" of a "Community" rather than customers of a business and seem to think that e-Bay is some sort of charity or not for profit organisation when in fact it exists solely to make money for its shareholders.

 

Ultimately all businesses have a take it or leave it attitude: if I go to a shop I can only buy what they choose to sell as prices they set at times they choose to open. 

 

I would, and have, unreservedly recommended e-Bay as a site to buy from and would recommend it to sell on, with some reservations.  They'd be to find out how it works first, stick to the Rules and don't sell anything you'd be too upset to loose.  Those reservations would apply to any site. 

 

Private Sellers are supposed to be people selling off unwanted personal items and getting more than they would if they gave them to a charity shop, assuming they'd even want it, or putting them in the 'bin.

 

Certainly had I got something of significant value that I wished to liquidate I'd sell it to a local dealer or put it through a normal auction — try looking at the latter's fees and then tell me e-Bay is expensive.  I may get less than I would on e-Bay but I'd know I'd got it.  There's no way 'round a Buyer claiming they've received an empty box and no way a Seller can prove they haven't.  Unless a courier firm starts a service than includes inspection at each end of a package's journey, and doesn't charge a prohibitive price for it, there won't be.

Cacas vendit.
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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee


@honeymonster007 wrote:

Yes did pay for the label and tried to cancel it after delivery but a message pops up saying *this label can't be cancelled* Tried the refund form as well but that didn't seem to have much effect.

 

The only thing I can think off is the parcel went with 2 different tracking numbers, ebays generated one and the self brought one, maybe the system sees ebays one as being used as well even though it hasn't been.


Are you sure you didn't have ' Buyer Pays for postage'  on your listings?  Then,  there's nothing for you to cancel, buyer paid and they receive the refund, they need to ait 30 days for this.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

It's  called greed.

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee


@wgwillia wrote:

It's  called greed.


It's called business. 

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

@thepillenwerfer 

 

Part of the problem is that people have fallen for the b/s about being "Members" of a "Community" rather than customers of a business and seem to think that e-Bay is some sort of charity or not for profit organisation when in fact it exists solely to make money for its shareholders.

 

You are probably right, the newer folks to the platform were not involved when ebay needed  a degree of cooperation and support in building the site, the more established long term sellers will have been part of the growth and now feel very aggrieved to be on the punishment of all the changes ebay make these days. So what happens now ?

Just make sure users have a host of other options available on alternative sites, reduce activity, and be honest to other users who become customers.

I see you are down to just one item for sale now, and only 6 items over the past year - do i take that as a reduction in volume now ?

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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

No, its pretty typical.  I just flog off junk as I come across it.  I only sold two things last year and nine so far this following tidying some cupboards out.  I've had three things not sell, and am not expecting the current item to either, but that's always been the case — you never can tell what people will want and what they won't.  I've got a few other things I'll put on if and when I can find suitable boxes to pack them in.

Cacas vendit.
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Ebay net profile of 1.9Billion + Simple Delivery + Buyer Protection Fee

Defo free post and only list free post as it gives you more options, and the postage cost shows under *all transactions* so figured it must have fallen down the back of a shelf in ebays safe.

 

Have just claimed for another one so will have to see how that one goes.

 

Not to worried about them but cant help thinking about how many pvt sellers don't or cant claim back their unused labels, imagine it comes to a fair few bob.

I don't think its by design on ebay part its just their system doesn't seem work at the min. Not here anyways.

 

@tressygirl  

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