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InPost shop refusing to scan item as delivered even though buyer has collected it and sent me proof

I sent a buyer an item using InPost. The tracking seemed to get stuck mid journey for days. I eventually called InPost and spoke to a human. They confirmed that actually the item had arrived at a NISA Local parcelshop but the shop did not scan the it...

Royal Mail Collection issues

Hi there I arranged a collection via Royal Mail and left the parcel in my safe place as I was out walking the dog. The parcel was collected but Royal Mail marked it as 'not there'. I've had to issue the buyer a full refund now, I am wondering if ther...

User avatar by • Contributor
  • 177 Views
  • 8 replies
  • 1 kudos

Resolved! Royal Mail failed to collect twice

Hi, I have sold a big item with simple delivery but Royal Mail has failed to collect it twice, how should I proceed now? I got an email from Royal Mail saying that I can either rebook or cancel the collection. I am afraid that rebooking will lead to ...

User avatar by • Visitor
  • 96 Views
  • 2 replies
  • 0 kudos

eBay app not importing flat number on address

Hi all, there seems to be a fault with the eBay app. I chose a collection from royal mail to send a parcel, but it's only sending royal mail my house number but not the flat number, so they don't know which flat in the building to ring for. All my in...

Resolved! InPost parcel placed and photographed in the locker and no scan in over 3 days, who to contact ?

A local family member recently sold an item on her eBay account and the buyer selected 'InPost' as the postal carrier, she printed the QR code for the label as instructed and went to her local Post Office but they told her to place it in the InPost l...

How do I know if my courier collection is booked successfully?

I sold an item and selected courier collection. I chose a date and it apparently went through but there's nothing in my account to say that it was booked or that it's awaiting collection. I haven't received an email either. If I go to my Selling > Or...

Resolved! Problems with a Royal Mail collection

I sold an item and arranged for Royal Mail to collect today, they collected at 11:00am this morningand brought their own postage label with the buyers address.I received an email from them at 7:00pm saying that " they are sorry they didn't collect to...

Inpost parcel not collected by buyer

I sold an item using EBay Simple Delivery. The buyer selected Inpost but has not collected the parcel. I sold with no returns accepted so if this gets returned to me do I have to repay the buyer. I hope not as I sold it and posted it in good faith an...

User avatar by • Contributor
  • 514 Views
  • 1 replies
  • 0 kudos

Ebay simple delivery system problems - one solution

I can see that virtually everyone has problems with ebay's latest 'improvement' - the dreaded simple delivery system. I myself as a non business person who sells mostly golf clubs can no longer trust this system as it defaults to DHL (Downright Hopel...

Mixed Messages from EBay

Hello there! Hopefully someone can shed some light on this, I'm in a bit of a pickle. As you can see from the attached photos, I'm getting some mixed messages in regards to Simple Delivery and Bring My Label. During the label generation process, in t...

User avatar by • Contributor
  • 126 Views
  • 1 replies
  • 1 kudos

DHL failing to show up for planned collection

Is there any way to change this to a drop off, the simple systems seems to default to DHL for high value orders but its extremely frustrating when they keep failing to showup each day. Customer Services at DHL have been of no help and I cant keep los...

Potential Fraudulent delivery

I was expecting a parcel today to be delivered through EVRI. I only received an email showing a picture of the parcel at my doorstep. No knock on the door, but when I went downstairs, I couldn't find it. The neighbourhood is quite secure. I suspect t...

User avatar by • Member
  • 126 Views
  • 2 replies
  • 1 kudos

eBay Simple Delivery, DHL collection woes...

So DHL have failed to turn up two days so far. The first day is recorded as "33 Could Not Locate" and the second day "71 Premises Closed". I've had many DHL deliveries and collections here and it's a residential address, with extremely easy access. I...

User avatar by • Contributor
  • 1406 Views
  • 12 replies
  • 5 kudos
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