Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Mark return request a sent.
Hi all. I received the wrong item from a seller. Seller accepted and provided a return label via ebay messages and said they would send a replacement once they receive the return. When I told them I don't want a replacement, but prefer a refund they ...
eBay postage
eBay is now changing postage of items listed months ago, and getting the postage wrong.There is a reason choose Royal mail over Evri for posting certain items.I suggest sellers look at the number and type of items for which you cannot get insurance f...
Resolved! Combined postage Simple delivery
Help..A regular buyer has just purchased 2 items.So as I always do I gave him free postage on 1 itemTrouble is now have 2 QR/labels of which 1 used on the one with the postage charge.(Not printed the other)Thing is how do I show the other item as shi...
Resolved! Simple Delivery - Not simple
I have had to cancel 2 orders recently because of Simple Delivery issues. In the first instance the buyer purchased 2 items after I agreed a discount with them. Unfortunately they didn't combine the items in their basket. This meant I had to pay for ...
Parcel Force and Royal mail recent delivery issues
Hi everyone I just wondered if anyone, either seller or buyer, who has sent/bought an item recently that was shipped via parcel force? I recently sold a large item, so it had to go parcel force. It was due to be delivered monday 11th, but my buyer st...
How do you Get a receipt for any type of postage on Ebay looked everywhere
How do you Get a receipt for any type of postage on Ebay looked everywhere
I got hit with an exorbitant £71 customs charge, what will happen if I refuse the delivery?
I recently purchesed a bunch of Criterion blu-ray's from a US based seller and got hit with an exorborant £71 customs/charge due to VAT + hanlding fee (the order was over the £135 limit, however I've had orders in the past be slightly over and not re...
Dispatched (Untracked), Postal service Royal Mail Tracked 48 ?????
I have several times now bought items on ebay and when I went to track them my "Order Details" said: Dispatched (Untracked), But the "Tracking Details" said: Postal service Royal Mail Tracked 48 I don't quite understand how the ebay system can think ...
Avoiding Simple Delivery
Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...
eBay trying their hardest to put people off Rant!
Is it just me or is eBay trying their utter most best to try and put sellers off using eBay?It was simple when we paid fees on sold items or shop fees, now they've changed to 'buyer protection fees' I never know where I am with fees or offers, there ...
issue with generating shipping label
i have been trying to generate the shipping label for my orders this morning but have been getting this message It was not possible to generate the label. An unexpected issue occurred while processing your request. Please try again shortly. has anyon...
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...
Package Weight Options
With simple delivery the size/weight of packages is restrictive and jumps from 2kg to 10kg for instance - is it not possible to have a weight option in-between these and priced accordingly as anything above 2kg obviously has to got at a more expensiv...
GSP
is there a way to just automatically select countries thatcan be deliver with GSP
Simple Delivery collections
Simple delivery is a disaster for me and very unclear in the messaging on the App. Booked a collection the text says "Book courier collection for free - no printer required." In the box for collection...I just waited 35 minutes to "speak to an agent ...
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